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REQUEST FOR PROPOSAL (RFP)

2026 GATE MANAGEMENT & AIRCRAFT PARKING SYSTEM

ISSUED: September 29, 2026

RESPONSES DUE: October 14, 2026

CONTACT: Bill Glant wglant@ind.com

All times defined within this document are local times

TABLE OF CONTENT

Introduction, Schedule of Events & RFP Submission

Content of Submissions and Qualifications

Submission Instructions

General Conditions, Instructions, and Information

Responsiveness Criteria

Pricing

References

EXHIBITS

Sample Services Agreement Template (Provided by IAA)

Business Information Document (Provided by IAA Respondent must return)

Feature Check List spreadsheet (Provided by IAA Respondent must return)

Signed RFP Document is required.

INTRODUCTION, SCHEDULE OF EVENTS, & RFP SUBMISSION

Because this procurement involves a service, the Indianapolis Airport IAA (“IAA”) is not required by law to go through or engage in any competitive process whatsoever for identifying and selecting a person or entity to perform the work. Notwithstanding, the IAA believes that it is important to have open and fair competition for these business opportunities whenever reasonably possible under the circumstances. Accordingly, the IAA is hereby issuing this Request for Proposal (RFP) to give interested persons and entities the opportunity to be considered for this service contract. The IAA reserves the right to make the final determination of quality and performance.

Successful Respondent(s) will furnish labor, material, and equipment necessary to perform professional security services. The IAA intends to award this service to one respondent but reserves the right to divide the service to more than one respondent if it deems beneficial to the IAA. It is the Respondent’s responsibility to become familiar with the actual properties identified in this RFP. Prior to submitting a response to this RFP the Respondent shall personally visit the site(s) of the Work Area and become thoroughly familiar with the work boundaries, nature, and character of the Work to be performed and the kind of equipment that may be needed to accomplish the Scope of Work..

This RFP is being issued by the IAA in order to solicit expressions of interest and information from qualified persons or entities who wish to be considered as a provider of the services described herein. Thus, qualified persons or entities with such an interest (the “Respondents”) are invited to respond to this RFP.

This RFP is intended to provide pertinent information to the IAA so that it may evaluate the experience and qualifications of the Respondents to perform the desired work. The selection of a service provider, and whether to award a service contract, are entirely within the IAA’s exclusive judgment and sole discretion. The agreement will be a three-year engagement with the option of two additional two-year extensions.

SCHEDULE OF EVENTS

RFP Date of Issue in PlanetBids Sept. 29, 2026

Pre-bid Meeting at Airport Terminal NA

Written Questions Due [via PlanetBids] Oct. 5, 2026 by 5:00 pm

Responses to Written Questions Posted [via Addendum in PlanetBids] Oct. 6, 2026 by 5:00 pm

RFP Proposals Due in PlanetBids Oct. 14, 2026 by 2:00 pm

Contract Negotiations with possible on-site presentations Week of Oct. 12th

Contract Award Week of Nov. 2nd

The IAA is seeking responses from persons and entities having the qualifications and expertise to provide product and services defined within the Scope of Work. The services are expected to begin on or after the effective date of a fully executed contract or purchase order. The IAA may select multiple suppliers to perform these services if it is in the best interest of the IAA.

RFP Submission Instructions

PlanetBids

The IAA uses a web‐based solicitation management system, PlanetBids, which is located on the Indianapolis Airport’s website at https://www.indianapolisairport.com/business/do‐business‐at‐the‐ airport. Your company must be a registered vendor to download documents, submit questions, save a draft of your electronic bid and to submit your electronic bid response to the solicitation. Registered vendors must download ALL documents and attachments and acknowledge ALL addendum, accept company messaging and pass validations prior to submitting an e‐bid. Please refer to our website or when in PlanetBids the Support “?” icon on the main screen for answers to general questions as well as further instructions on completing the vendor registration. Should you have additional questions, feel free to contact the Procurement Department via e‐mail at PBsupport@ind.com .

All requested materials are to be submitted via the PlanetBids web site:

https://www.indianapolisairport.com/business/do‐business‐at‐the‐airport.

Submission

Any person or entity desiring to respond to this solicitation should provide a submission to the IAA as described herein. Proposals must be submitted electronically via our eProcurement system, PlanetBids, as stated in the above section. Submissions should be presented as 8½ x 11‐inch documents and be 10 pt. type with margins at a minimum of 1 inch with a twenty-page limit. Appendices are permitted if clearly labeled and will not be included as part of the http://www.indianapolisairport.com/business/do http://www.indianapolisairport.com/business/do http://www.indianapolisairport.com/business/do mailto:PBsupport@ind.com http://www.indianapolisairport.com/business/do

20‐page page limit.

For a submission to be timely submitted under this solicitation, it must be fully received by the PlanetBids server used by the IAA and date stamped by the server no later the date and time defined within the SCHEDULE OF

EVENTS. Submissions received after the foregoing Due Date & Time will not be considered by the IAA and will not be accepted in PlanetBids, so allow yourself plenty of time to fulfil all requirements and upload your proposal and other required documents if applicable to this solicitation. Waiting until the last minute to upload may result in your missing the submittal deadline. Note that you must be a registered vendor to download ALL documents and attachments, acknowledge ALL addendum, accept company messaging and pass validations prior to submitting the electronic bid response. Upon successful submission of an electronic bid, a confirmation with a date/time stamp and confirmation number will be issued by PlanetBids. If you do not receive a confirmation, your bid has not been submitted. If the IAA issues an addendum after you have submitted an electronic bid response with confirmation, you will be notified that your electronic bid response is now invalid, and you must acknowledge the addendum and resubmit.

The IAA shall have the right to extend the date for the receipt of responses and all other dates set forth in this RFP.

The IAA has the right to increase, decrease and adjust the scope of services hereunder, as is determined to be in its best interests.

SCOPE OF WORK:

The selected Contractor will provide a software solution that includes the features defined below. The Authority owns all data the software database retains for the Authority and must be confidential to anyone outside the Authority. Selected Contractor’s system will have an availability of at least 99.8% during normal business hours. The Requirements for SaaS Based solution providers must be addressed and accepted.

• Provide dynamic gate matching.

• Provide users & permissions management.

• Provide ability to manage all gates and remote spots.

• Provide access to provider’s AODB.

• Provide gate utilization data.

• Provide seamless gate forecasting and future schedules planning utilizing Realtime and predictive turn data.

• Provide a software solution that enables IND to auto-assign gates and remote spots based on IND real-time data and operational rules.

• Provide a software solution that enables IND to import SSIM and CSV files.

• Provide a software solution that enables IND staff, airlines, & ground handlers to request a gate or remote spot.

• Provide software that allows IND to assign spots & gates without airline assistance.

• Provide IND with the ability to take gates and spots out of service as needed.

• Implement all operational rules & dependencies from IND.

• Implement IND’s RON rules and rate sheet.

• Automatically compile usage charges based on IND’s rate sheet and usage activity.

• Display financial reporting for IND.

• Provide IND with the ability to create spot-adjacency rules.

• Display gate and spot usage reporting for IND.

• Enable IND to view future schedule’s view.

• Enable IND to view and edit reservations from future schedules view.

• Allow IND to edit gate and remote spot assignments.

• Host and maintain provider’s Software Solutions.

• Provide a secure Management Dashboard for IND Airfield Ops to view and manage provider’s Gate

Management Solution.

• Retrieve all necessary aircraft data.

• Provide IND with an approval layer.

• Provide IND with the ability to auto-approve gates and remote spots.

• Provide IND with real-time flight data.

• Provide IND with the ability to create tow off assignments.

• Provide IND with automated aircraft landing information.

• Provide as many user accounts as needed.

• Provide IND with unlimited support and maintenance requests.

• Allow IND to export all reports via CSV.

• Provide IND, airlines, and ground handlers with interactive training sessions.

• Provide IND with email and SMS notifications.

• Provide IND with event-triggered notifications based on OAG data, including flight diversion alerts.

• Provide a REST JSON API to feed supplemental data to existing IND systems.

• Be supported on the latest versions of Google Chrome and Microsoft Edge.

• Unlimited user accounts

• Web-based SaaS platform with zero on-site installation

• Mobile friendly – access from anywhere

• Regular updates and new features included

REQUIREMENTS FOR SOFTWARE AS ASERVICE (SaaS) BASED SOLUTION

PROVIDER

Identity & Access Management

• Service Provider must support single sign-on (SSO) integration with our existing identity provider

• Service Provider must support multi-factor authentication (MFA) for all user accounts

• Service Provider must support automated account creation and removal tied to our internal systems, so access is granted and revoked promptly as staff join, change roles, or leave

• Service Provider must support role-based access controls, ensuring users only have access to what their role requires

Data Protection

• Service Provider must encrypt customer data both at rest and in transit, using current industry-standard methods

• Service Provider must clearly explain how encryption keys are managed and protected

• Service Provider must describe how customer data is kept separate and secure from other customers' data

• Service Provider must disclose where customer data is physically stored

• Service Provider must provide backup and disaster recovery commitments, including expected data restoration timelines

• Service Provider must confirm that restore procedures are regularly tested

Monitoring & Accountability

• Service Provider must maintain logs of user and administrative activity, including who accessed or changed what, and when

• Service Provider must retain these logs for a period consistent with our compliance requirements

• Service Provider must provide a way for us to access or receive these logs for our own security monitoring

• Service Provider must provide visibility into administrative and privileged account activity specifically

Vulnerability & Patch Management

• Service Provider must conduct regular independent security testing (penetration testing) of the solution

• Service Provider must maintain a documented process for identifying, prioritizing, and fixing security vulnerabilities, with defined timelines based on severity

• Service Provider must apply security patches and updates in a timely manner, especially for critical vulnerabilities

Compliance & Certifications

• Service Provider must hold or be able to demonstrate progress toward relevant industry security certifications (e.g., SOC 2, ISO 27001)

• Service Provider must provide evidence of compliance upon request, not solely rely on marketing claims

• Service Provider must comply with any additional regulatory requirements applicable to our organization (e.g., government, healthcare, or payment card standards, as relevant)

Incident Response

• Service Provider must maintain a documented incident response plan

• Service Provider must notify us of any security incident or data breach within a clearly defined timeframe

• Service Provider must provide a public record of past incidents or a status page showing service reliability history

Contractual & Governance Requirements

• Service Provider must provide a signed Data Processing Agreement (DPA) outlining data ownership and handling responsibilities

• Service Provider must disclose any third parties (subprocessors) who will have access to our data, and notify us of changes

• Service Provider must guarantee complete and timely deletion of our data upon contract termination

• Service Provider must provide a way to export our data in a usable format at the end of the contract

Application Security

• Service Provider must follow secure software development practices, including regular security testing of code changes

• Service Provider must secure all system interfaces (APIs) used to connect with the solution

• Service Provider must maintain and monitor the security of any third-party software components used within the solution

DO YOU AGREE TO COMPLY WITH THE PRODUCT SPECIFICATONS AND SCOPE OF WORK

INCLUDING THE REQUIREMENTS FOR A SaaS BASED SOLUTION PROVIDER?

YES: _________ NO: ________ INITIALS: ___________

ANY EXCEPTIONS TO THE PRODUCT SPECIFICATIONS AND SCOPE OF WORK MUST BE NOTED

WITHIN THE BID EXCEPTION

TERMS REQUIRED BY THE INDIANAPOLIS AIRPORT AUTHORITY

INSURANCE: If the Respondent will perform services on the IAA’s property and before commencing the work hereunder, Respondent shall pay for (as part of the cost of the work), and shall keep in full force and effect during the entire term hereof, insurance issued by a company satisfactory to the IAA, having an A.M. Best Rating of “A-” or better, a “Stable Outlook”

(indicating that the entity/issuer or security is experiencing stable financial and market trends and that there is a low likelihood the entity/issuer or security’s Best Credit Rating will change over an intermediate period). Respondent shall also maintain in force during the performance of such services insurance for not less than the following:

1. Worker's Compensation Insurance. RESPONDENT shall file with the IAA a certification that RESPONDENT carries Worker's Compensation Insurance in the sum as required by Indiana law. RESPONDENT shall at a minimum increase its

Employers’ Liability limit to $500,000 Each Accident, $500,000 Disease – Each Employee, and $500,000 Disease –

Policy Limit.

2. Bodily Injury and Property Damage. RESPONDENT shall file with the IAA copies of completed Certificates of Insurance, as evidence that RESPONDENT carries adequate insurance, satisfactory to the IAA, to provide protection against all claims for damages to public or private property, and for bodily injury and/or death to persons, arising out of and during the performance of the Contract, and to protect IAA's premises on or near the location on which construction operations are to be performed. The IAA, the Engineer, and the Construction Managers, and their respective officers, directors, employees, representatives and agents shall be named as an “additional insured”, which includes both “premises liability coverage as well as products and completed operations coverage.” RESPONDENT shall also provide the proper endorsement(s) and policy corresponding to RESPONDENT naming the IAA, the Engineer, and the Construction Managers, and their respective officers, directors, employee, representatives and agents as an “additional insured.”

a. Bodily Injury and Property Damage Other Than Automobile. Unless otherwise specifically required by provisions in the proposal, the minimum limits of property damage and bodily injury liability covering each contract shall be:

Indianapolis International Airport (IND)

$5,000,000 per occurrence for work outside the Airport Operations Area (AOA)

$10,000,000 per occurrence for work inside the Airport Operations Area (AOA)

Reliever Facilities: Metropolitan (UMP), Indianapolis Regional (MQJ), Eagle Creek (EYE), Hendricks

County (2R2) & Heliport (8A4)

$3,000,000 per occurrence for work outside the Airport Operations Area (AOA)

$5,000,000 per occurrence for work inside the Airport Operations Area (AOA)

b. Comprehensive Automobile Liability Insurance

Includes coverage for any vehicle owned by the entity or used for the benefit of the operation on airport

(including, but not limited to, all owned, non-owned, hired, licensed or unlicensed, vehicles or leased vehicles, and providing automatic coverage for newly acquired vehicle, covering Bodily Injury (including death) and Property Damage Liability with a combined single limit of not less than the limits set forth below:

Indianapolis International Airport (IND)

$5,000,000 per occurrence for work outside the Airport Operations Area (AOA)

$10,000,000 per occurrence for work inside the Airport Operations Area (AOA)

Reliever Facilities: Metropolitan (UMP), Indianapolis Regional (MQJ), Eagle Creek (EYE), Hendricks

County (2R2) & Heliport (8A4)

$3,000,000 per occurrence for work outside the Airport Operations Area (AOA)

$5,000,000 per occurrence for work inside the Airport Operations Area (AOA)

c. Umbrella or Excess Liability.

In lieu of the total limits of liability being provided under the primary Commercial General Liability and

Automobile Liability insurance, the entities or outside parties may provide the liability limit specified by means of a combination of primary and Umbrella/Excess Liability insurance. The Umbrella/Excess

Liability coverage must be as broad as or broader than the primary insurance policies.

If Umbrella policies are utilized to meet any limits as prescribed above, all applicable Umbrella policies are required to be endorsed to meet the requirements of coverage as outlined for Worker’s Compensation, Automobile Liability, and Commercial General Liability.

d. Professional Liability. RESPONDENT shall also provide coverage of no less than $2,000,000.00 in coverage for professional liability related to any design related activities connected with you SOW.

The Respondent shall furnish the IAA certificates evidencing the insurance coverage's before providing any service under this purchase order or contract. Each of the certificates shall provide that the coverage will not be canceled until at least thirty (30) days after written notice has been given to the IAA. (See Example of Certificate of Insurance) Further, the successful Respondent warrants that it, its subcontractors, and their respective agents, representative and employees shall comply with all applicable IAA site policies while on IAA property, including but not limited to safety and substance abuse policies.

The Coalition for Construction Safety (CCS), COATS, IUCRC, IBEW, or ISPTA are acceptable cards proofing drug testing accepted by the IAA. An updated copy of IAA safety and substance abuse polices are attached as an Exhibit.

INDEMNIFICATION: The Respondent agrees to defend, indemnify, and hold harmless IAA, its directors, officers, agents, and employees from and against any and all claims, demands, losses, and expenses, including attorney fees, resulting from or arising out of suits, claims or demands by reason of injury or death of any person(s) or damage to any property attributable to the negligent or willful acts or, omissions of the Respondent, its subcontractors, and their respective officers, agents or employees, except to the extent such claims or losses are due to the gross negligence of

IAA, its employees or agents.

LIEN: The Respondent agrees and warrants that no mechanics liens shall attach to IAA property by virtue of the Respondent’s default in paying its employees, material men or any approved subcontractors.

WARRANTY: The Respondent warrants that the services will be executed in accordance with IAA’s purchase order, all applicable federal, state and local laws, codes, and regulations, and all requirements applicable to IAA’s property. The Respondent shall procure at its own expense all permits and licenses required for the performance of the services and shall arrange for all required inspections.

The Respondent shall guarantee the design, quality and workmanship of all material or equipment furnished, including the individual parts thereof, to be the best of their respective kinds and suitable for the purposes intended.

Notwithstanding final acceptance by IAA, if within one (1) year from the date of commercial operation of any equipment furnished by the Respondent, whichever occurs later, said material or equipment is or becomes defective or inadequate, upon notice to the Respondent, it shall be promptly replaced or repaired, whichever is deemed appropriate by IAA, by and at the sole expense of the Respondent, and at the IAA site if necessary to expedite the work. The warranty on repaired or replaced material or equipment provided by the Respondent shall not expire to one (1) year from the date of completion of the Respondent’s corrective action. Unless IAA directs otherwise, The Respondent further warrants that all materials or equipment utilized in the services will be new.

OWNERSHIP OF DOCUMENTS: All drawings, specifications, magnetic or electronic media, calculations and other documents, including, without limitation, software, resulting from performance of the services shall be the property of IAA and shall be delivered to IAA upon the earlier of the completion of the services, the termination or suspension of the services, or the written request of the IAA.

NONDISCLOSURE: The Respondent shall not disclose any information concerning IAA’s RFP or any contract of sale resulting from IAA’s acceptance of a Respondent’s RFP including its existence, without the prior written consent of the IAA.

NONDISCRIMINATION: Pursuant to IC 22-9-1-10 and Civil Rights Act of 1964, the Vendor/Contractor and its Agents, if any, shall not discriminate against any employee or applicant for employment, to be employed in the performance of this Agreement, with respect to hire, tenure, terms, conditions or privileges of employment or any matter directly or indirectly related to employment, because of race, religion, sex, disability, national origin, ancestry, or status as a veteran. The Vendor/Contractor, and its subcontractor(s), if any, shall comply with all applicable affirmative action reporting requirements. Breach of this covenant may be regarded as a material breach of this Agreement.

OWNERSHIP OF PRODUCT DURING SHIPMENT: IAA requires FOB Destination as the shipping terms when the Respondent specifies the carrier.

TERMS OF PAYMENT: Terms of payment shall be 30 days from the invoice review and acceptance by IAA Project Management. IAA will not pay any interest due on past due invoices.

DO YOU ACCEPT THESE TERMS AND CONDITIONS? ANY EXCEPTIONS TO THE TERMS MUST BE

NOTED WITHIN THE BID EXCEPTION

YES: _________ NO: ________ INITIALS: ___________

Selection Process

Review of Submittals and Other Matters

The IAA encourages that Respondents be concise in their written submittals. Submittals may include data specific details, diagrams, drawings and/or photos.

The IAA reserves the right to make inquiries, to ask for further information, or to take any other action to determine Respondent’s capability and functionality to perform in accordance with the RFP.

Cancellation of Project

The IAA may, at any time and for any reason prior to award, cancel this RFP, in whole or in part, and reject all responses.

Negotiation and Award

The IAA will negotiate contractual terms and conditions with successful Respondent(s) until the parties reach agreement. The IAA may choose to negotiate with more than one Respondent based on one or more submittals to this

RFP.

Furthermore, the IAA reserves the right to select and award to any Respondent(s) that it deems, in its sole business judgement and discretion, is the most qualified to perform the Scope of Work. If an impasse occurs, negotiations with that Respondent shall be formally terminated in a written notice sent to the Respondent.

General Conditions, Instructions and Information for Respondents

Inquiries/Interpretations

All Respondents shall carefully examine the RFP documents. Any and all inquiries pertaining to this RFP must be submitted electronically through PlanetBids. Note that you must be a registered vendor to submit a question electronically in PlanetBids related to this RFP. The deadline for submitting inquiries is

Based on date and time provided within the SCHEDULE OF EVENTS. The IAA reserves the right to determine whether ornot to respond to any inquiries. If responses are provided by the IAA, the responses will be written. Written responses will be issued via Addendum and will be available on the PlanetBids system under the tab titled “Addenda & Emails” on or before date defined within the SCHEDULE OF EVENTS. The IAA will not be responsible for any oral instructions and/or comments made by any employee(s) of the IAA or persons under contract with the IAA regarding the RFP or contract negotiations. Therefore, you are not to contact any other IAA staff member or any other person or entity working for the IAA; if you do, you may be disqualified from further consideration for a contract under this

RFP.

Addenda

The IAA will post addenda information on the IAA’s PlanetBids system under the tab titled “Addenda & Emails”. All Respondents are encouraged to check the IAA’s web site as well for any updated information regarding the RFP

(https://www.indianapolisairport.com/business/do- business-at-the-airport). The failure to review addenda could result in the Respondent submitting inaccurate or incomplete information in the Request for Proposal (RFP), which may render the Request for Proposal (RFP) as non‐responsive.

Response Preparation Costs

Neither the IAA nor its representatives shall be liable for any expenses incurred in connection with the preparation of a response to this RFP. Respondent understands that this RFP does not constitute an offer to enter into an agreement or a contract between the Respondent and the IAA.

Accuracy of Response Information

The Respondent agrees that any false, inaccurate, misleading, exaggerated, or incorrect information provided as part of their submittal could be deemed inappropriate and/or non‐responsive and may be disqualified from further consideration.

Confidential and Proprietary

Respondents are advised that materials contained in proposals are subject to the Indiana Access to Public Records

Act, IC 5‐14‐3 et seq., and may be viewed and copied by any member of the public, including news media and competitors, once a Respondent has been selected and executed a contract with the IAA. If a Respondent provides proprietary data/material to the IAA in connection with this RFP, and if said. Respondent requests, in writing to IAA, that such proprietary data/material not be disclosed by the IAA to any third person or entity under the Indiana Access to Public Records Act, Indiana Code § 5‐14‐3, then, in such event, the proprietary data/materials should be clearly marked/stamped “Confidential”.

The Respondent must also specify which statutory exception provision applies. The IAA reserves the right to make determinations of confidentiality. If the IAA does not agree that the information designated is confidential under one of the disclosure exceptions to the Indiana Public Records Act, it will notify the Respondent of its determination.

The IAA does not consider price or rents to be confidential information.

The IAA requires that the Respondent handle in confidence any information or data received from the IAA that may be confidential and proprietary to the IAA’s ownership and management of the Indianapolis International Airport.

http://www.indianapolisairport.com/business/do-

Evaluation

Submissions will be reviewed and evaluated by the IAA. The IAA may elect to proceed with negotiating a final contract with the prevailing Respondent(s), or, in its sole discretion, may elect to cancel the procurement or take other steps that it deems necessary or appropriate in connection therewith. Furthermore, the IAA reserves the right to select any Respondent(s) that it deems, in its sole business judgment and discretion, is the most qualified to perform the scope of work.

Contract

A sample of the IAA’s standard Contract for Services Agreement is included in this RFP for review. Respondent to review and advise the IAA of any issues with this sample agreement. If the parties are u n a b l e to promptly finalize and execute the Services Agreement (as determined by the IAA), then, in such event, the IAA shall have the sole right and discretion to cease any and all negotiations and other interactions with the prevailing Respondent and elect to negotiate with another Respondent(s) in an effort to reach an agreement or cancel the procurement.

General Information

The IAA anticipates that contract will be awarded for service and related items as defined within the Scope of

Work; however, the IAA reserves the right to award more or less contracts if deemed in its best interest to do so.

Respondents are expected to use their own initiative in formulating a response to this RFP as well as, (if awarded);

an eventual security related services they feel will be the most beneficial to the IAA as is available.

Business Participation

The IAA encourages RESPONDENTs to consider business partnerships, mentoring, and other meaningful opportunities as a part of their submission. The RESPONDENT shall identify in their RFP all subcontractor utilization efforts the IAA should expect to see as part of this opportunity. This information should include the name(s) of anticipated subcontractor(s), subcontractors' area(s) of expertise and role(s) on this Project, and subcontractors’ estimated percentage of participation on this Project. The IAA reserves the right to verify all the RFP’s information identified in the exhibit titled ‘Bidders List and Business Information Document.’ This document is required to be completed and submitted for each prime respondent and all subconsultants as a part of the RESPONDENT’s proposal.

RESPONDENTS are encouraged to describe how their proposed approach delivers public value. This may include meaningful workforce development efforts, economic development outcomes, and business participation strategies that support long‐term community impact. Refer to the “Narrative Requirements” section for additional guidance.

For questions, please contact the IAA Strategic Alliance Department via e‐mail at business@ind.com.

Narrative Requirements Respondents are encouraged to provide detailed narratives as part of their proposal mailto:business@ind.com describing their commitment to the following:

Customer Service: A narrative outlining the Respondent’s approach to delivering exceptional customer service throughout the duration of the opportunity. This should include strategies for responsiveness, professionalism, and communication with IAA stakeholders. Respondents should highlight any past performance, metrics, recognition, or testimonials related to service excellence. (no more than half a page)

Workforce Development: A narrative explaining the Respondent’s efforts to support workforce development.

This should include planned efforts to hire, train, and retain workers; support upskilling or apprenticeship opportunities; and partner with workforce agencies.

Economic Development: A narrative describing how the Respondent will support economic development through this opportunity. This should include any planned initiatives to engage businesses, create job opportunities, support small or emerging firms, and invest in the local and regional economy. The Respondent should describe how its business practices, procurement strategies, and community partnerships (e.g., Chambers of Commerce and other business development and advocacy organizations) will contribute to sustained economic impact. (No more than one‐half page.

Title VI:

The Indianapolis Airport Authority, in accordance with the provisions of Title VI of the Civil Rights Act of 1964 (78

Stat. 252, 42 U.S.C. §§ 2000d to 2000d-4), 28 CFR § 50.3, and 49 CFR Part 21, hereby notifies all bidders that it will affirmatively ensure that any contract entered into pursuant to this advertisement, all contractors will be afforded full opportunity to submit bids in response to this invitation and will not be discriminated against on the grounds of the owner’s race, color, national origin, sex, creed, age, or disability in consideration for an award.

RFP Response Criteria

The IAA reserves the right to waive minor technicalities or irregularities when it is determined that such waivers are in the best interest of the IAA.

PRICING:

All pricing quoted will be firm for 180 days from Bid due date.

Provide any addition price breakdown required for this service below. This agreement will be for 3-years with the possibility of two additional 2-year extensions.

Startup Cost – Gate Management & Aircraft Parking System QTY

COST

Scope of Work defined within this RFP

Software startup fees

TOTAL COST

QTY = Total hours

Reoccurring Expenses System REQUIRED QTY COST

Scope of Work defined within this RFP

Annual SaaS (Software as a Service) Fees

Annual Maintenance Agreement Fees

QTY = Total hours

Hourly Rate for Service being performed: $ ____________

Number of days to complete the project after the IAA issues a contract or purchase order?

__________ Days

What is the warranty for the product and service provided: __________ Days

What is your organization’s system utilization percentage: ___________%

Ongoing Service and Maintenance after the warranty period for System:

YEAR ONE: Maintenance & Service for the System Installed: $_________________

Labor Cost: $ ___________________

Material Cost: $___________________

YEAR TWO: Maintenance & Service for the System Installed: $_________________

YEAR THREE: Maintenance & Service for the System Installed: $_________________

TOTAL COST FOR THREE YEARS: $ _________________

LOCAL PARTICIPATION:

Are you utilizing Local Participants in your response: YES or NO (Circle one)

If YES, what is the dollars based on Total Cost: $_________

List Local participants associated with this response:

Local Participant Local Type Local %

Local Type = subcontractor, service provider, manufacturer, supplier or other.

REFERENCES:

Provide three references of similar service your company has performed:

Company Name Location Contact Name Email Phone

PROPOSED PROJECT TEAM: (Role required for each line Project Manager should be identified with a name)

Individual or Technical Role:

AUTHORIZED SIGNATURE:

Written Name

Printed Name

Title

Company Name

Date

Federal Tax ID

Total Pages in your RFP response

Signing this document is an acknowledgement your company will abide by the confidentiality provisions contained herein and the applicable IAA Contractor Health & Safety General Terms and Conditions. If your company is selected to perform services for IAA, your company will provide the required E-verify and Certificate of Insurance prior to beginning any work on IAA property.

BID EXCEPTIONS:

PRODUCT SPECIFICATIONS AND SCOPE OF WORK: