RFP_31701-03585_Prepaid_Credit_Card_Services_AMD_One.pdf

This document is Amendment One to Request for Proposals (RFP) #31701-03585 issued by the State of Tennessee's Department of Finance and Administration for Prepaid Debit Card Services. The amendment updates and confirms the RFP schedule of events, with key dates including the initial RFP issue on May 5, 2025, a written questions deadline of May 20, 2025, a response deadline of June 27, 2025, and a state notice of intent to award on July 22, 2025. The contract timeline includes state technical response evaluations by July 16, 2025, cost proposal opening on July 17, 2025, and a contractor signature deadline of August 15, 2025. The contract appears to be for a 60-month term beginning August 1, 2025, with an implementation deadline of November 30, 2025.

The RFP seeks a vendor to provide prepaid debit card services for multiple state agency programs, including child support payments, unemployment insurance benefits, Tennessee Consolidated Retirement System payments, Individualized Education Account payments, and state payroll. The state currently processes approximately 350,000 cards annually and requires the contractor to provide services at no cost for in-network ATM withdrawals, bank teller cash access, website access, and customer service calls. The contractor may generate revenue through specific cardholder fees such as out-of-network ATM withdrawals and card replacements. Strict data security measures are mandated, including housing all data in the continental United States, encrypting confidential data, maintaining SOC 2 Type 2 compliance, and performing annual penetration testing. The RFP does not mention specific set-aside designations or budget ranges, but indicates that there will be no direct cost to the State for the contract.