The State of Tennessee, specifically the Department of Finance and Administration, is seeking a contractor to provide prepaid debit card services for multiple state agency programs, including child support payments, unemployment insurance benefits, Tennessee Consolidated Retirement System payments, Individualized Education Account payments, and state payroll. The Request for Proposals (RFP) seeks a vendor to issue Visa or MasterCard branded prepaid debit cards with specific requirements around card functionality, customer service, and reporting. The contract is set to run for 60 months, beginning August 1, 2025, with an implementation deadline of November 30, 2025. Key response dates include a May 20, 2025 deadline for written questions and a June 20, 2025 response deadline, with an anticipated Notice of Intent to Award on July 15, 2025. The selected contractor must provide comprehensive services including card issuance, customer support, and detailed reporting, with specific technical requirements outlined in the attached file layouts that detail precise specifications for batch enrollment, acknowledgement, exception, and activation files. The RFP does not explicitly mention set-aside designations or restrictions for specific types of organizations. The state currently processes approximately 350,000 cards annually and requires the contractor to provide services at no cost for in-network ATM withdrawals, bank teller cash access, website access, customer service calls, and other core functions. The contractor may charge cardholders fees for specific services like out-of-network ATM withdrawals and card replacements. Strict data security measures are mandated, including housing all data in the continental United States, encrypting confidential data, maintaining SOC 2 Type 2 compliance, and performing annual penetration testing. While no specific budget range is provided, the RFP indicates that there will be no cost to the State for the contract, with revenue generated through potential cardholder fees. The technical complexity of the project suggests a robust system designed to securely manage financial transactions and personal information for various state benefit programs, with built-in validation and error-tracking processes to ensure data integrity and compliance.
Name | Description | Size | Type (Click to sort descending) | Posted (Click to sort descending) |
|---|---|---|---|---|
RFP%2031701-03585_6.8_Prepaid_Debit_Card_Data_File_Layouts.pdf | 292KB | 5/5/25 | ||
RFP_31701-03585_Prepaid_Debit_Card.pdf | 667KB | 5/5/25 | ||
RFP_31701-03585_6.7_Prepaid_Debit_Card_Activity.pdf | 157KB | 5/5/25 |