Provider Support Roles (2022).pdf
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- Attached to
- Recycling of Electronic Waste
- Contract number
- 505ENT-O21-ELECRECYCLE-01
- Issued by
- Wisconsin
About this file
This document outlines the provider support roles and responsibilities for Dynamic Lifecycle Innovations, detailing the organizational structure and contact information for key personnel who manage customer relationships and service delivery. The document identifies four primary roles: Corporate Sales Executive (Sean Jarosh), Account Management team (orders@thinkdynamic.com), Client Experience Manager (Jason Klinkner), and Corporate Services Director (Jeremy Olson), each with specific responsibilities for program performance, account support, and escalation resolution.
Dynamic Lifecycle Innovations provides IT asset lifecycle services including lease return, redeployment, and donation processing. The Corporate Sales Executive ensures program performance alignment with customer requirements and conducts regular business reviews while identifying service expansion opportunities. Account Management handles operational relationships, order processing, settlement reporting, and issue resolution with strict adherence to service level agreements (SLAs). The Client Experience Manager provides holistic account support and manages performance escalations, while the Corporate Services Director oversees contract management, negotiation of contractual agreements, service structure development, and supports sales executives with service alignment and pricing strategies for individual customer relationships.
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Other files
| File | Type | Posted |
|---|---|---|
| Users Guide.docx | DOCX document | |
| Binder1_Redacted.pdf | ||
| 11129_MainDocument.pdf | ||
| Dynamic_Lifecycle_Innovations,_INC.-Attachment_A_Price_Sheet_Revised_5-7-20.xlsx | XLSX spreadsheet |
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Text version
877.781.4030 | ThinkDynamic.com |
PROVIDER SUPPORT ROLES/RESPONSIBILITIES
Corporate Sales Executive:
Name: Sean Jarosh Email: Sjarosh@thinkdynamic.com
Responsibilities:
Program Performance Ensures the overall performance of services contracted with customer, are aligned with customer’s requirements/expectations. Regularly communicates with account management to understand quality and timeliness of serviced performed. Conduct reoccurring business reviews with customer to review performance and effectiveness of all services contracted.
Service Expansion & Modification Regularly communicates with customer to understand the current and future needs of their business, and to align these specific needs with available services.
Account Management:
Email: orders@thinkdynamic.com
Account Support Manages the Customer’s operational relationship with Dynamic by providing outstanding service and support to Customer.
The account manager independently performs specialized reporting, provides a high level of personalized service and applies an in-depth knowledge of Provider’s service offerings to support the Customer relationship.
Issues resolutions:
The account manager is accountable for the successful resolution of Customer issues. The account manager is responsible for tracking and managing Customer issues and strictly adhering to all SLAs.
Settlement / Business reporting Completes job settlements and follow through with Finance to ensure accurate service fee invoicing. Provides additional reporting as requested from Customer.
Order processing Responsible for creating / processing jobs and orders to support lease return / redeployment and donations orders.
mailto:Sjarosh@thinkdynamic.com mailto:orders@thinkdynamic.com
877.781.4030 | ThinkDynamic.com |
Client Experience Manager
Name: Jason Klinkner Email: Jklinkner@thinkdynamic.com
Account Support Responsible for ensuring adequate and holistic account support for entire customer base.
Performance Escalation & Resolution Responsible for unresolved and/or escalated performance issues and/or business needs related to account support, conflict resolution, reporting and order processing.
Corporate Services Director
Name: Jeremy Olson Email: Jolson@thinkdynamic.com
Performance Escalation & Resolution Responsible for unresolved and/or escalated performance or business needs related to account support, conflict resolution, reporting and order processing.
Contract Management/Negotiation:
Responsible for the review and negotiation of all contractual agreements, their terms, service structure and renewals.
Supports sales executives in the alignment of services and pricing specifically related to each individual customer relationship.
mailto:Jklinkner@thinkdynamic.com mailto:Jolson@thinkdynamic.com
File details come from the government source that posted it. Updated .