Attachment_9_Task_Order__1_Statement_of_Work.pdf

Task Order #1 (Quantico)

Latent Print Support Services

1.0 Scope

The scope of this SOW is to procure the forensic and support personnel to sustain all aspects of the FBI Laboratory’s Terrorist Explosive Device Analytical Center (TEDAC), Latent Print program in Quantico, VA.

These personnel will follow applicable FBI Laboratory and discipline specific Standard Operating Procedures (SOPs) and Quality Assurance documents and will also use the applicable and specified databases to perform their assigned duties.

The Offeror shall employ quality control methods to provide services as set forth in this statement of work.

1.1 Background

The FBI Laboratory Division's mission is to apply scientific capabilities and technical services to the collection, processing, and exploitation of evidence for the FBI and other duly constituted law enforcement and intelligence agencies in support of investigative and intelligence priorities. The Laboratory is composed of five sections:

Biometric Analysis Section (BAS) -The BAS provides accurate, complete, and timely forensic analyses and technical support in the disciplines of latent print and DNA examinations to the FBI and other duly authorized law enforcement agencies world-wide. Support includes interrelated capabilities and expertise in examinations, reports, and testimony; technical support to field investigations for criminal or intelligence purposes; training; liaison; and research, development, testing, and validation of advanced technologies. Support also includes management of and/or access to databases in order to provide biometric information to law enforcement and intelligence investigations.

Scientific Analysis Section (SAS) -The SAS provides the FBI, Law Enforcement, and the Intelligence Community with timely and accurate scientific and technical support in the forensic. Disciplines and sub disciplines of chemistry, cryptanalysis, firearms and toolmarks, questioned documents, and trace evidence.

Forensic Response Section (FRS) -The FRS provides timely investigative, intelligence and forensic support to FBI investigations by identifying, documenting, safely retrieving, preserving, transporting, and exploiting evidence, to include chemical, biological, radiological or nuclear materials, from crime scenes within the United States and overseas. FRS personnel provide liaison and training with federal, state, local and international law enforcement and forensic partners.

Forensic Science Support Section (FSSS) - The FSSS provides human resources, field evidence program management and policy, financial, laboratory information technology, program management, technical, and forensic support to the FBI and other federal, state, and local law enforcement agencies and crime laboratories through development of new techniques/technologies, enhanced program support, and liaison with outside entities.

Terrorist Explosive Device Analytical Center (TEDAC) – TEDAC exploits improvised explosive device information and material to produce actionable intelligence protecting the United States and international partners from terrorist attacks.

1.2 Offeror Personnel

See the Labor Categories Attachment for descriptions, requirements, and work locations. The staffing level may fluctuate plus/minus this initial estimate depending upon the changing needs of the Government as well as the availability of fiscal year funding. The Contracting Officer Representative (COR), upon approval by the Contracting Officer (CO), may adjust the staffing level and number of authorized positions in a particular labor category as long as funding is identified for this purpose.

The work assignments completed by this task are complex and demanding. The Offeror shall assign professional, technical, and other personnel with the experience necessary, as identified herein, to successfully complete requirements.

1.3 Offeror Work Hours and Work Schedule

The Offeror shall ensure staff is available during the Laboratory Division’s core hours of 8:00 am to 4:30 pm, local time, Monday through Friday. No regularly scheduled shift may start earlier than 7:00 am or end later than 6:00 pm local standard time for the location of performance (work site). Although no shift work is expected for this period of performance, depending on operational requirements and workspace constraints, it is unlikely yet possible. Each shift shall include a 30-minute unpaid lunch period.

Personnel shall abide by the following:

Full-time Offeror staff shall work five 8-hour days for a total of 40 hours per week, excluding federal holidays and facility closures. Regular start times may vary between 7:00 am and 9:30 am and shall be approved by the COR in coordination with the respective Unit Chief.

Alternate Work schedules (AWSs) may be approved if it is in the best interest of the Government. AWSs require prior approval by the COR in coordination with the Unit Chief. AWSs shall also be requested in writing and may be revoked by the Government at any time. All work must be performed between 7:00 am – 6:00 pm. A two week pay period shall not exceed 80 hours. For Offeror personnel to work billable hours in excess of 80 hours per two-week pay period, the Offeror Program Manager (PM) shall submit an overtime request in writing, by the offeror (not individual offeror’s staff) and obtain pre-approval by the COR. The request and justification for planned overtime shall be made in writing not less than five (5) calendar days in advance of the need. To support unanticipated high priority case submissions, the request shall be made as soon as possible after the case is received.

1.4 Government Furnished Property

The Government will provide the Offeror personnel assigned to perform on this requirement a site with a typical forensic working environment. This will generally include laboratory equipment, furniture, appropriate telecommunications and information technology equipment, property necessary for FBINET and UNET connectivity, and access to printers, copiers, and fax machines.

1.5 Government Furnished Information

The FBI will provide the Offeror with copies of quality assurance, laboratory, and technical protocols established by the FBI Laboratory as needed.

1.6 Classified Material Handling

In accordance with US DOJ and FBI Security requirements, work performed at the Quantico site must comply with the following guidance:

Clearance Level – Performance on this task requires access to classified information up to and including TOP SECRET. Classification will be based upon derivative authority or upon guidance provided by the division Security Office.

1.7 Standards of Conduct

The Offeror shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to its employees as may be necessary. Offeror staff shall comply with all FBI policies and regulations to include a prescribed FBI dress code. Offeror personnel are expected to conduct themselves in a professional and courteous manner at all times. Inappropriate conduct and/or substance abuse will not be tolerated and may be grounds for dismissal.

1.8 Government Security Requirements

Offeror personnel shall be subject to FBI administered drug screening at the Government’s discretion or when the Offeror independently identifies circumstances where probable cause exists.

Offeror personnel shall be subject to FBI administered polygraph examinations at the Government’s discretion. The polygraph examinations may be required prior to assignment to a task or at any time during the task, without notice.

The COR must be notified of all terminations/resignations within three (3) business-days of occurrence. The Offeror shall return expired FBI issued identification cards, thumb drives, building passes, and parking passes, for those individuals who have been terminated or resigned, to the Government within five (5) business days. If any

Government issued property is not available to be returned, a report must be submitted to the COR, referencing the property item, name of individual to whom issued, and the last known location and disposition of the pass or card. Depending on the property item, additional action steps may need to be taken.

1.9 Removal from Contract

The FBI reserves the right and prerogative to, without notice, deny and/or restrict facility and information access of any Contractor employee determined by the FBI to present a risk of compromising sensitive Government information or evidence to which he or she would have access under this contract. The contracting officer or a designated representative with the contracting officer’s concurrence may require the Contractor to remove any employee(s) should it be determined that the individual(s) is either unsuitable for security reasons or otherwise unfit to work. This shall include, but not be limited to, instances where an employee is determined, in the Government's sole discretion, to have poor work habits, to have mishandled evidence, or to be incompetent, careless, insubordinate, unsuitable or otherwise objectionable.

A contractor employee may also be removed where the continued employment of the contractor employee in connection with the Government work is deemed, in the

Government's sole discretion, contrary to the public interest, inconsistent with the best interests of security, or a potential threat to the health, safety, security, general well-being or operational mission of the facility and its population.

The Contractor shall be responsible for providing replacement employees in cases where contract employees are removed at no additional cost to the Government.

The Offeror shall be responsible for providing replacement employees in cases where contract employees’ access to facilities and information is denied and/or restricted at no additional cost to the Government.

2.0 Requirements

The Offeror shall provide the personnel and any other resources necessary to perform all tasks to meet the scope and objectives of the FBI under this contract. The LABOR CATEGORY DESCRIPTIONS attachment provides position specific requirements, to include passing competency tests/proficiency tests, as appropriate.

Functional Areas

2.1 Functional Area 1 – Program Management

The Offeror shall provide program management of its employees to ensure successful execution of this requirement. The Offeror shall provide the following services:

a. Provide direct supervision, program control, scheduling, and management of Contractor personnel consistent with priorities and assignments made by the Government management.

b. Provide timekeeping, invoicing for labor hours, travel administration, and accounting of direct costs as it relates to the contract.

c. Provide progress reporting of duties and projects, as appropriate.

d. Provide incidental quality assurance (QA) of all deliverables, as appropriate.

e. Identification of technical and/or administrative errors, the tracking of those errors, and rehabilitation employees from errors.

f. Resolve problems, issues, or conflicts, as required.

g. Ensure that program schedules, performance, and deliverables are met.

h. Provide cost and staffing estimates relative to the completion of existing tasks as well as possible future tasks.

i. Provide information related to the performance and/or status of all existing task orders, as requested.

j. Manage funds, personnel, deliverables, resources, and ensures quality and timely delivery of all contractual items.

k. Coordinate work schedule shifts for Contractor staff assigned to the respective locations.

l. Provide report metrics to management, as required.

m. Research, develop, and author whitepapers and information papers, as required.

2.2 Functional Area 2 - Examination of Evidence

The Offeror will provide latent print examination services in support of the TEDAC BAU.

The Offeror shall provide the following services:

a. Analyze images of latent prints to determine value for identification.

b. Encode, launch, and conduct automated latent print searches using the FBI’s

Next Generation Identification (NGI) system, Latent Print Workstation (LPW) or Universal Latent Workstation (ULW), screen potential candidates in accordance with BAU practices, populate designated files within NGI, and conduct any necessary comparisons.

c. Conduct comparisons of latent prints with known fingerprints, palm prints, complete friction ridge exemplars and other latent prints to determine source attribution.

d. Author, review, and provide quality control of case notes and reporting mechanisms detailing findings of analysis, examinations, and conclusions, as appropriate for the position.

e. Prepare all required documentation for case records.

f. Stage and maintain equipment as necessary to ensure proper and efficient job performance.

g. Stage and maintain proper chain of custody of all forensic material in the

Offeror’s possession under examination.

h. Testify to results of examinations in a court of law, as applicable per position.

i. Provide expert guidance in all aspects of the fingerprint science.

j. Provide training and mentorship on the fingerprint science, as appropriate and needed.

k. Use the appropriate FBI digital imaging software/hardware, such as the Forensic Information Scanning Hub (FISH) and/or the Latent Print Digital Imaging System (LPDIS), as required, to properly preserve, enhance, and archive digital images.

l. Use current database(s) and software program(s) for evidence inventory, tracking, and flow; and, documentation for the case file relative to the position.

The LABOR CATEGORY DESCRIPTIONS Attachment provides details relative to the position categories and expected services.

2.3 Functional Area 3 – Administrative

The Offeror will provide administrative services to support the needs of the TEDAC Biometrics Analysis Unit’s Offeror and Government staff. Administrative support will include both standard administrative tasks and support of the forensic staff. The Offeror shall provide, but not be limited to, the following services:

a. Obtain tenprint cards from relevant organizations

b. Collect and analyze documentation for Requests for Information

c. Assemble case documentation in a packet; manage data through the use of spreadsheets and appropriate databases.

d. Ad hoc and administrative support as needed to fulfill the mission

e. Support functional areas in preparation of case information and items for court testimony, as appropriate.

f. Work with databases to upload forensic reports

g. Assist with case flow management and assignment, as appropriate.

h. Prepare case documentation for transport or storage as required

i. Ensuring case documentation is complete before transport or storage

Personnel assigned to this task must have general knowledge of all Microsoft Office products.

3.0 Position Descriptions

See the LABOR CATEGORY DESCRIPTIONS Attachment for details. The Offeror shall be responsible for employing qualified personnel to perform the work specified in this requirement. The maintenance of these technical qualifications will include a requirement that technical personnel are given a yearly proficiency test in their discipline from an external commercial contractor, if available, or one created internally if no external test is available. The Offeror shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the Government’s specifications and requirements. The work history of each Offeror employee must contain experience directly related to work that he or she is required to perform under this requirement

The Government reserves the right, during all periods-of-performance of this requirement, to request work histories on any contract employee for the purposes of verifying compliance with the above requirements. All Offeror staff shall be able to communicate verbally and in writing, in English, at the high school graduate level; be able to understand and execute complex verbal and written instructions, in English; be able to express complex issues verbally and in writing, in English; be competent in operating an microcomputer in Windows and UNIX environments; be able to discuss complex technical issues, in English using a telephone; be able to type accurately at least 30 words per minute; be competent with Microsoft Office products, in a Windows environment; and, be competent with computer file management in Windows and UNIX environments (creating and deleting files and directories, finding, renaming, copying, and moving files, etc.).

Required skill categories are defined in terms of typical duties and performance level standards.

(1) The offeror shall provide the skill levels and labor mixes appropriate to the tasks to be performed.

(2) Offeror personnel shall conduct business covered by this SOW only and shall not conduct any other business while on Government premises during the active periods of performance paid for by the Government.

4.0 Performance

4.1 Staffing

The Offeror shall provide sufficient program management oversight to oversee contract staff in Quantico, VA. The Program Manager position does not have to be physically co-located, if adequate oversight can be provided from another location.

Staffing levels may vary based on current needs defined by the COR.

The Offeror shall provide adequate coverage in identified labor categories to include maintaining a work schedule visible to the Government, and, at times, be able to initiate a call-tree with a 2 hour or less response.

The Government anticipates the following positions starting on this task order:

1 - Program Manager (potential) 6 - Latent Print Examiners 2 - Casework File Assistants

5.0 Deliverables

5.1 Monthly Status Reports

A monthly status report summarizing progress attained, in addition to issues, concerns, schedule information and planned activities for the next reporting period will be submitted to the COR. Reports shall include, at a minimum:

a. Current month and cumulative expenditures and labor hours

b. Funding balance remaining

c. Identified problems affecting project progress with recommended resolution, outcome or mitigation of problems

d. Metrics as required by the Government (will be discussed at Kickoff meeting)

Submittal of progress reports and the delivery date shall be agreed to at the Kickoff meeting.

5.2 Quarterly Program Reviews

Quarterly Program Review Meetings shall be conducted by the COR. Dates, locations, agenda and attendance requirements shall be agreed upon between the Offeror and the COR. These may be conducted in person or via alternative methods, such as video or teleconferencing.

6.0 Applicable Documents

The Offeror follows the current quality assurance, laboratory and technical protocols used by the FBI Laboratory and any revised or additional versions of these protocols during all periods of performance of this requirement, as well as any other specified government approved documents.

7.0 Monthly Invoice

The offeror shall provide a monthly invoice to be submitted simultaneously with the monthly status report. The invoice shall include:

a. Current month and cumulative expenditures and labor hours.

b. Funding balance remaining.

c. Project expenditure rates and labor hours for remainder of period of performance.

d. Status of recruitment and hiring to fill any staffing vacancies; and Identified problems affecting project progress with recommended resolution, outcome or mitigation of problems.

e. Travel costs including completed travel expense sheets for each trip for each employee. Supporting documentation for travel costs. Invoices including travel costs shall include supporting documentation as required by the Federal Travel Regulation (FTR) (receipts for all costs $75.00 or greater).

8.0 Travel

Travel shall be conducted in accordance with Federal Travel Regulations and applicable FBI policy. Federal Travel Regulations (FTR) are available at http://www.gsa.gov.

Requests for travel must be pre-authorized in writing by the COR.

Local travel to attend official (off-site) meetings may be authorized by the COR when submitted in advance and in writing. Other travel to attend conferences and training directly associated with performance of this task order, for example, conferences or training with a narrow IED defeat focus (not general forensic or industry conferences), may be permissible with prior written approval by the COR. The Offeror shall provide receipts for all expenses incurred for Government approved travel, to the COR. Only actual expenses will be paid with no markup for overhead or profit. Travel reimbursements will be limited to the amount funded each fiscal year unless otherwise modified.

The Offeror shall minimize travel and encourage cost saving means of attending meetings, e.g. teleconferencing. Travel will not be reimbursed within a 50-mile radius of the worksite. No costs associated with commuting to and from one’s domicile to work locations will be authorized.

Official business travel between Huntsville and Quantico is anticipated to be a part of the duties assigned to some positions, and may be authorized by the COR based on requirements and on funding allocation.