PL-03_Enrollment Broker Data.docx
DOCX document 31 KB Posted
- Attached to
- Enrollment Broker
- Solicitation number
- HHS0016867
- Issued by
- Travis County, Austin City, Texas
About this file
This is a technical performance and operational data document for an Enrollment Broker system, detailing system reliability, platform infrastructure, and maintenance activity metrics across the 2023-2025 period. The document tracks production support incidents classified as Severity Level 1, documenting 76 total tickets distributed across monthly reporting periods, with notable spikes in August 2023 (11 tickets), October 2023 (13 tickets), and March 2025 (10 tickets). System performance data indicates 12 total incidents and outages across calendar years 2023 and 2024, comprising 7 incidents and 5 outages, with 2023 experiencing 8 total events and 2024 experiencing 4 total events. The Enrollment Broker Self-Service Portal operates on Tomcat 10.1.36 with JDK 17.0.13, Spring 6.1.6, Struts2 Version 7.0.0, and SAML 4.0, while the EB Customer Relationship Management system, EB Analytics and Reporting, and EB Finance modules run on Tomcat 9.0 with JDK 17.0.13 and Spring 5.3.27. The database environment utilizes Oracle 19.23.
Data maintenance activity records indicate 152 data fixes in 2023, 201 data fixes in 2024, and 118 fixes through June 2025, with counts potentially representing multiple fixes consolidated into single tickets. These metrics demonstrate consistent system maintenance requirements and the operational scope of the enrollment broker infrastructure, reflecting baseline performance data that may inform contract requirements for ongoing support, infrastructure management, and system optimization services.
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Text version
Production support ticket counts March 2023 – March 2025. All tickets were Severity Level 1.
| Release Month |
| Count |
| March 2023 |
| 4 |
| May 2023 |
| 1 |
| June 2023 |
| 0 |
| July 2023 |
| 2 |
| August 2023 |
| 11 |
| October 2023 |
| 13 |
| January 2024 |
| 2 |
| February 2024 |
| 4 |
| April 2024 |
| 3 |
| June 2024 |
| 7 |
| July 2024 |
| 0 |
| September 2024 |
| 4 |
| November 2024 |
| 6 |
| January 2025 |
| 9 |
| March 2025 |
| 10 |
| Total |
| 76 |
Number of system incidents and outages for Calendar year 2023 and 2024.
| 2023 |
| 2024 |
| Total |
| Incident |
| 6 |
| 1 |
| 7 |
| Outage |
| 2 |
| 3 |
| 5 |
| Total |
| 8 |
| 4 |
| 12 |
Platform for the current environments
| Environment |
| Technology |
| Enrollment Broker Self-Service Portal (EBSSP) |
| Tomcat 10.1.36; JDK 17.0.13; Spring 6.1.6; Struts2 Version 7.0.0; SAML 4.0 |
EB Customer Relationship Management (CRM), EB Analytics and Reporting, EB Finance Tomcat 9.0; JDK 17.0.13; Spring 5.3.27; Messaging 8.0.0.0
| Database |
| Oracle 19.23 |
Number of data fixes for Calendar years 2023 and 2024, as well as 2025 through June. This count includes current issues that are resolved before deployment to production. The production defects are not categorized separately.
*Please note counts provided below may include several data fixes recorded into one ticket.
| Year |
| Count |
| 2023 |
| 152* |
| 2024 |
| 201* |
| 2025 |
| 118* |
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