P01 SON - Recurring Admin Office Supplies - Quarterly - SemiAnnual.docx

National Cemetery Administration - Statement of Need – Admin Office Supplies – Riverside National Cemetery – Riverside, CA

Office Supplies Procurement

Riverside National Cemetery

Background:

The Department of Veterans Affairs, National Cemetery Administration (NCA), requires a consistent and reliable source of office supplies to support day-to-day operations at Riverside National Cemetery (RNC). Office supplies are critical to ensure administration efficiency, timely processing of burial requests, record management, customer service, and overall mission support.

Purpose of Requirement

To ensure uninterrupted operations and printing capabilities across multiple departments at RNC, this procurement aims to establish a recurring replenishment of critical inventory of REVLAR Permanent Label with Firm Liner, Premium Green Color Pastel for gravesite tag, and Premium White Color Pastel for temporary tag, and associated consumables color copier and printer ink cartridge/toner for existing HP, Xerox, Dell, and Lexmark printing devices.

Brand Name or Equal

Items identified by brand name such as REVLAR, HP, etc are intended to establish the level of quality and performance required. Offers of brand-name-or-equal products will be acceptable provided the offered items meet or exceed all salient characteristics listed below, permanent and nonbiodegradable. Offerors shall submit descriptive literature/specifications and samples sufficient for the Government to determine product equality, consistent with FAR 52.211-6, Brand Name or Equal.

Salient Characteristics Casket, Gravesite, and Temporary Tags:

· Casket Permanent Label with Firm Liner paper, Material Composition-Synthetic polymer, designed to be nonbiodegradable, waterproof, and tear resist paper from ripping or tearing under normal handling, folding, or mailing conditions. Casket paper should provide peel-off water resistance paper and withstand water exposure without ink smearing and structural damage. Self-adhesive backing must be strong enough to adhere to common surfaces such as metal, plastic, wood, and ceramic without peeling.

· Premium Green Color Pastel for gravesite tag designed to be nonbiodegradable, waterproof, and tear resist paper from ripping or tearing under normal handling, folding, or mailing conditions. The tag should be other than white color differentiates from temporary tag.

· Premium White Color Pastel for temporary tag designed to be nonbiodegradable, waterproof, and tear resist paper from ripping or tearing under normal handling, folding, or mailing conditions. The tag must be white color differentiates from the gravesite tag.

Salient Characteristics Toner and ink cartridges:

Toner and ink cartridges must be Original Equipment Manufacturer (OEM) or OEM-equivalent.

OEM-equivalent toner must be:

Fully compatible with the specified printer/copier models Meet or exceed OEM quality and yield standards Warranted against defects in material and workmanship Not void the manufacturer's printer/copier warranty

Delivery Schedule

The following administrative supplies are required on a recurring basis:

Delivery and Quantity

Quarterly Delivery

Semi-Annually Delivery

Delivery Location:

Riverside National Cemetery 22495 Van Buren Blvd Riverside, CA 92518

At the point of Receipt of Order:

· RNC will verify all orders prior to signing the receipt.

· RNC will not receive wrong or damaged items.

· Upon discovery of wrong or damaged items, RNC will inform RNC COR.

· RNC COR will contact the contractor or vendor for the wrong or damaged item(s) within two working days via email tracking the process.

· RNC COR will inform PD and CO if the contractor is not responding within one working day.

· The contractor will provide a return label to RNC COR not incurring shipping cost to RNC.

· RNC will return the wrong or damaged item(s) back to the contractor within 5 working days.

After Receipt of Order:

- The order(s) shall be fulfilled within 7 working days after receipt of order.

- Deliveries should be made during normal business hours to RNC.

- Contractor shall provide tracking information for all shipments.

- Contractor must submit invoice(s) to RNC for payment within 10 working days of delivery.

Delivery Hours:

Monday through Friday, 8:00 AM to 2:30 PM excluding Federal Holidays.

Point of Contact for Delivery:

· Lincoln Sii: 909-735-7846

· Ernest Arostegui: 951-836-8863

Period of Performance

The IDIQ will have a base ordering period of one (1) year with up to four (4) one-year ordering option periods, not to exceed five (5) years in total.

Packaging and Labeling

All supplies must be packaged to prevent damage during shipment. Each box shall be clearly labeled with:

- Recipient name and address

- Sender name and address

- Item description

- Quantity

- Item identification numbers such as SKU, NSN, Model, etc.

Warranty

Contractor shall ensure that all toner cartridges and consumables are Original Equipment Manufacturer and come with standard manufacturer's warranty. No refurbished or third-party alternatives are permitted.

Acceptance Criteria

- All items must be in brand-new condition and unopened condition.

- No refurbished or third-party alternatives are permitted.

- All SKUs must match exactly as listed above.

- Damaged or incorrect items must be replaced at the contractor’s expense within 5 business days of notification.

- Deliveries not meeting specifications will be rejected.