ODOT_OTAP_563-26_Michael_Baker.pdf

SUBMIT TED BY

MICHAEL BAKER INTERNATIONAL, INC.

P R O P O S A L F O R

TECHNICAL ASSISTANCE SERVICES

OHIO TECHNICAL ASSISTANCE PROGRAM (OTAP)

RFQ NO. 563-26

MAY 14, 2025

SUBMIT TED TO

OHIO DEPARTMENT OF TR ANSPORTATION

Office of Contract Sales, Purchasing Services Ohio Department of Transportation (ODOT) 1980 West Broad Street Columbus, OH 43223

Dear Members of the Selection Committee, Michael Baker International, Inc. (Michael Baker) has partnered with communities for over 80 years, solving complex challenges with expertise, innovation, and integrity. We have reviewed your Request for Proposal (RFP) and assembled an outstanding team to provide the requested services.

T H E M I C H A E L B A K E R T E A M O F F E R S O D O T T H E F O L L O W I N G :

ODOT OTAP TECHNICAL ASSISTANCE

RFP NO. 563-26

MAY 14, 2025

We have partnered with Nelson\Nygaard Consulting Associates, Inc., and Forward Momentum, a Disadvantaged Business Enterprise (DBE).

Our team is ready to address your RFP challenges. Project Manager Christopher Zdanis, MBA, will lead the team, supported by Columbus-based Principal-in-Charge Sonja Simpson, DBA; National Advanced Mobility and Vehicle Electrification Director Jeffrey Kupko, PE, PTOE; and QA/QC Derrick Johnson.

The Michael Baker team is eager to apply our award-winning planning expertise to this task order contract. Our proposal outlines our experience and understanding of the RFP, including several project descriptions. We would appreciate the opportunity to discuss our qualifications in detail. There are no exceptions to the services described under the Scope of Services. Our proposal is valid for at least 60 days. For any questions, please contact Christopher Zdanis at (717) 213-6291 or Christopher.Zdanis@mbakerintl.com.

Sincerely, MICHAEL BAKER INTERNATIONAL, INC. NELSON\NYGAARD FORWARD MOMENTUM, LLC

Sonja Simpson, DBA, Vice President Bethany Whitaker, Senior Principal Mandy K. Bishop, President & CEO

Unmatched Expertise and Proven Results. Our project team has a combined 214 years of transit technical assistance experience. Our Project Manager has over seven years as a Chief Operations Officer for a Tier II transit agency in Central Pennsylvania. State Departments of Transportation (DOT) in California, Connecticut, Florida, Kentucky, New Jersey, Michigan, Pennsylvania, and Virginia rely on our expertise daily. Over the last 18 years, Michael Baker has completed more than 300 task work orders (TWO) for the Pennsylvania Department of Transportation’s (PennDOT) Bureau of Public Transportation (BPT) and Michigan Department of Transportation’s (MDOT) Office of Public Transportation. Our projects span various disciplines to meet diverse needs, including compliance reviews, software training, service performance, auditing, construction management, route planning, Title VI compliance reviews, and project implementation. We understand ODOT’s unique needs and are prepared to leverage our expertise to drive your initiatives forward.

Efficient Project Management and Timely Results. Our team leverages extensive transit project experience to save time and resources. Drawing on expertise from prior on-call contracts with PennDOT, Florida Department of Transportation (FDOT), Connecticut Department of Transportation (CTDOT), Virginia Department of Transportation, and California Department of Transportation, we are committed to meeting milestones effectively and ensuring timely completion. Through strategic and efficient approaches, we streamline processes, optimize workflows, and deliver prompt results.

Comprehensive Support and Innovative Solutions. ODOT will receive top-tier expertise and innovative solutions by partnering with Michael Baker. Our national network of offices and personnel support our nine transit planning Subject Matter Experts (SME), ensuring professional handling of every project aspect. From environmental reviews to construction management, transit feasibility to procurement, our firm covers all aspects of transit planning and operations. Our experienced SMEs can adapt to new constraints and opportunities, providing deeper technical assistance. As a trusted public transportation consulting partner, Michael Baker addresses both complex challenges and routine compliance matters.

Office of Contract Sales, Purchasing Services Ohio Department of Transportation (ODOT) 1980 West Broad Street Columbus, OH 43223

Dear Members of the Selection Committee, Michael Baker has partnered with communities for over 80 years, solving complex challenges with expertise, innovation, and integrity. We have reviewed your RFP and assembled an outstanding team to provide the requested services.

T H E M I C H A E L B A K E R T E A M O F F E R S O D O T T H E F O L L O W I N G :

ODOT OTAP TECHNICAL ASSISTANCE

RFP NO. 563-26

MAY 14, 2025

We have partnered with Nelson\Nygaard Consulting Associates, Inc., and Forward Momentum (DBE). Our team is ready to address your RFP challenges. Project Manager Christopher Zdanis, MBA, will lead the team, supported by Columbus-based Principal-in-Charge Sonja Simpson, DBA; National Advanced Mobility and Vehicle Electrification Director Jeffrey Kupko, PE, PTOE; and QA/QC Derrick Johnson.

The Michael Baker team is eager to apply our award-winning planning expertise to this task order contract. Our proposal outlines our experience and understanding of the RFP, including several project descriptions. We would appreciate the opportunity to discuss our qualifications in detail. There are no exceptions to the services described under the Scope of Services. Our proposal is valid for at least 60 days. For any questions, please contact Christopher Zdanis at (717) 213-6291 or Christopher.Zdanis@mbakerintl.com.

Sincerely, MICHAEL BAKER INTERNATIONAL, INC. NELSON\NYGAARD FORWARD MOMENTUM, LLC

Sonja Simpson, DBA, Vice President Bethany Whitaker, Senior Principal Mandy K. Bishop, President & CEO

Unmatched Expertise and Proven Results. Our project team has a combined 214 years of transit technical assistance experience. Our Project Manager has over seven years as a Chief Operations Officer for a Tier II transit agency in Central Pennsylvania. State Departments of Transportation (DOT) in California, Connecticut, Florida, Kentucky, New Jersey, Michigan, Pennsylvania, and Virginia rely on our expertise daily. Over the last 18 years, Michael Baker has completed more than 300 task work orders (TWO) for the Pennsylvania Department of Transportation’s (PennDOT) Bureau of Public Transportation (BPT) and Michigan Department of Transportation’s (MDOT) Office of Public Transportation. Our projects span various disciplines to meet diverse needs, including compliance reviews, software training, service performance, auditing, construction management, route planning, Title VI compliance reviews, and project implementation. We understand ODOT’s unique needs and are prepared to leverage our expertise to drive your initiatives forward.

Efficient Project Management and Timely Results. Our team leverages extensive transit project experience to save time and resources. Drawing on expertise from prior on-call contracts with PennDOT, Florida Department of Transportation (FDOT), Connecticut Department of Transportation (CTDOT), Virginia Department of Transportation (VDOT), and California Department of Transportation (CalTrans), we are committed to meeting milestones effectively and ensuring timely completion. Through strategic and efficient approaches, we streamline processes, optimize workflows, and deliver prompt results.

Comprehensive Support and Innovative Solutions. ODOT will receive top-tier expertise and innovative solutions by partnering with Michael Baker. Our national network of offices and personnel support our nine transit planning Subject Matter Experts (SME), ensuring professional handling of every project aspect. From environmental reviews to construction management, transit feasibility to procurement, our firm covers all aspects of transit planning and operations. Our experienced SMEs can adapt to new constraints and opportunities, providing deeper technical assistance. As a trusted public transportation consulting partner, Michael Baker addresses both complex challenges and routine compliance matters.

MICHAEL BAKER

250 West Street, Suite 420 Columbus, OH 43215 Sonja Simpson, DBA, Office Executive sonja.simpson@mbakerintl.com 614-538-7627 Michael Baker is not a certified DBE in Ohio.

Areas of Expertise Michael Baker will manage the project throughout its duration, ensuring seamless coordination and execution. We will leverage our expertise in FTA Regulatory Reviews, Construction Management, and transit programs such as Section 5311 (Rural Transit), Section 5310 (Seniors & Individuals with Disabilities), and Section 5307 (Urbanized Area Transit). Our leadership will also cover Civil Rights Compliance (Title VI, DBE, Equal Employment Opportunity (EEO)), Third Party Contracting/ Procurement, Buy America Requirements, Transit Operations Planning, Emergency Preparedness Planning, National Transit Database, Scheduling & Dispatching Software, and developing a Locally Coordinated Public Transit-Human Services Transportation Plan.

Michael Baker will oversee Transit Vehicle and Equipment Specifications, Service Performance Evaluations, Asset Management, Training Programs, NEPA Review with FTA Requirements, Subrecipient Compliance Reviews, and state agency collaboration on Human Service Transportation projects. Our support will be invaluable across various programs and initiatives, including Statewide Health and Human Services Transportation Coordination efforts with other state agencies within Ohio, ADA compliance, Financial Management for ODOT Subrecipients, Communications Systems/AVL, Vehicle Maintenance Management, and ITS Procurement.

With Michael Baker at the helm, the project team will receive unparalleled guidance and support, ensuring meticulous management and execution. Our expertise and dedication will be instrumental in driving the project’s success and achieving your goals.

Major Clients Served PennDOT BPT On-Call Services Since 2007, Michael Baker has been providing technical consulting services to assist PennDOT’s BPT with its rail and bus transit planning and finance initiatives for the Commonwealth’s 37 urban and rural public transportation agencies, including Pittsburgh Regional Transit (PRT) and the Southeastern Pennsylvania Transportation Authority (SEPTA). These services have been delivered through multiple open-end agreements and associated TWOs valued at over $30 million.

Through these agreements, Michael Baker has helped PennDOT address multimodal transportation issues and needs, aiding BPT in fulfilling its mission-critical objectives. Michael Baker’s on-call services include:

VALUE ADDED: On-Call Planning services have provided significant value by offering transit planning and technical assistance to urban and rural transit agencies across Pennsylvania. Through numerous TWOs, over 250 transit projects have been completed statewide, collaborating with every transit provider in the Commonwealth.

Specialized teams of planners and engineers have efficiently assessed transit agencies and developed tools for data collection and transfer. Additionally, these services have supported PennDOT’s BPT with environmental screenings, financial planning, and technical management support.

FDOT Transit and Intermodal Office Michael Baker provides professional engineering, planning, policy, in-house support staff, and technical services to support the Transit Office, Office of Freight, and Logistics and Passenger Operations. Our team of planners, engineers, and analysts perform planning, policy, engineering, financial, technical analysis, and stakeholder engagement, and develops data, reports, maps, and recommendations to assist the office. Tasks have included grant acquisition support, multimodal safety studies, transit-managed lanes studies, asset management support for local agencies, and programmatic support.

DESCRIPTION OF PROPOSER

ODOT can achieve seamless coordination and meticulous execution by using our unparalleled expertise in Federal Transit Administration (FTA) Regulatory Reviews, Construction Management, Civil Rights Compliance, and Transit Operations Planning, which has been proven on our successful work with major clients like PennDOT and FDOT and resulted in over 250 completed transit projects and enhanced mobility management.

On-Call Agreement Timeline Fee E03648 Construction Management to Assist the Multimodal Deputate 2016-23 $5M

E03685 Shared Ride Pilot and Community Transit 2016-24 $2M E03692 Transit Development Plans, Financial Reviews, Consolidation Studies, and General Planning 2016-24 $5M

E04551 Construction Management Services 2019-24 $5M E04700 Multimodal Planning and Finance 2020-24 $2M E05014 Construction Management 2023-27 $5M E05204 Shared Ride and Community Transportation 2022-27 $1M E05206 Construction Management 2022-27 $3M E05402 Environmental Studies 2023-27 $2M E05852 Shared Ride and Community Transportation 2024-28 $2M E05950 Construction Management 2024-29 $5M E05865 Environmental Services 2024-29 $2M

TWOs in the first year have included grant administration, transit asset management (TAM) planning, a statewide study on managed lanes for transit best practices, an evaluation of Florida’s Transportation Disadvantaged Trust Fund utilization, and serving as FDOT’s representative for developing a joint rail corridor to support intercity and commuter rail expansion. This portfolio has allowed Michael Baker to support FDOT statewide and represent FDOT’s interests to municipal, county, and private organizations.

VALUE ADDED: This on-call project enhances mobility management through research and recommendations for transit agencies.

It includes feasibility studies for new intermodal centers, addressing challenges like automated parking and workforce housing. The project emphasizes stakeholder engagement, policy recommendations to ensure community needs are met, land use assessments, and funding strategies. Safety action plans improve roadway safety for all users. Public involvement and feedback ensure community input is incorporated into planning and implementation.

FORWARD MOMENTUM

5831 Dublin Road Dublin, OH 43017 614-638-5908 Mandy K. Bishop, PE, SI, President mbishop@forward-momentum.com 614-638-5908 Forward Momentum is a certified DBE in Ohio.

Areas of Expertise As SMEs, Forward Momentum will lead efforts in Communications Systems/AVL, ITS Procurement, Vehicle Maintenance Management, Statewide Health and Human Services Transportation Coordination with other Ohio agencies, Third Party Contracting/Procurement, and Buy America Requirements. Their expertise will guide these critical areas to ensure the project’s success. Additionally, they will support the project team across various programs and initiatives, including the Rural Transit Program (Section 5311), Seniors & Individuals with Disabilities Program (Section 5310), Urbanized Area Transit Program (Section 5307), ADA compliance, Transit Operations Planning, Emergency Preparedness Planning, Financial Management for ODOT Subrecipients, Locally Developed-Coordinated Public Transit- Human Services Transportation Plan, Asset Management, NEPA Review with FTA Requirements, Subrecipient Compliance Reviews, and state agency collaboration on Human Service Transportation.

Forward Momentum’s involvement will ensure expert management of each aspect, contributing to the project’s overall success and sustainability.

Major Clients Served Forward Momentum has provided contract services to major clients, including several State DOTs. Notable clients include NEORide, Orange Barrel Media/IKE Smart City, Northstar Development as the prime consultant and ODOT, Akron METRO, Winnipeg Transit, and the Ohio Turnpike and Infrastructure Commission (OTIC) as a subconsultant. These engagements highlight Forward Momentum’s extensive experience and capability in providing specialized services across various sectors and projects.

NELSON\NYGAARD

2 Bryant Street, Suite 300 San Francisco, CA 94105 857-305-8003 Bethany Whitaker bwhitaker@nelsonnygaard.com 857-305-8003 Nelson\Nygaard is not a certified DBE in Ohio.

Areas of Expertise As SMEs, Nelson\Nygaard will lead Statewide Health and Human Services Transportation Coordination with other Ohio agencies, ADA compliance, and Financial Management for ODOT Subrecipients.

Their expertise will ensure the successful execution of these critical areas. Additionally, Nelson\Nygaard will support the project team across various programs and initiatives, including the Seniors & Individuals with Disabilities Program (Section 5310), Urbanized Area Transit Program (Section 5307), Transit Operations Planning, Scheduling & Dispatching Software, Locally Developed- Coordinated Public Transit-Human Services Transportation Plan, ITS Procurement, and state agency collaboration on Human Service Transportation projects. Their involvement will ensure precise and expert management, contributing to the project’s overall success and sustainability.

Major Clients Served Nelson\Nygaard has been an invaluable partner to the ODOT Office of Transit, demonstrating exceptional expertise in developing Transit Development Plans (TDPs) for Hancock, Athens, Washington, and Pickaway Counties; Marion Area Transit; and FRS Transportation.

Their contributions have significantly enhanced transit service efficiency and effectiveness. Beyond TDPs, they completed the Comprehensive Operational Analysis (COA) for the Toledo Area Regional Transit Authority (TARTA), providing critical insights and recommendations for operational improvements. Their work on the IndyGo Fiscal Sustainability Study showcased their ability to navigate complex financial landscapes, ensuring long-term viability for transit systems. Nelson\Nygaard’s review of the Ann Arbor Area Transportation Authority (AAATA) On-Demand Service optimized service delivery to meet community needs. Their assistance in developing the Regional Transit Administration (RTA) Coordinated Human Services Plan fostered collaboration and enhanced service coordination across agencies. Nelson\Nygaard’s track record of delivering high-quality, impactful transit solutions underscores their commitment to advancing public transportation and supporting the ODOT Office of Transit in achieving its goals.

DESCRIPTION OF THE PROPOSER

EXHIBIT 1, WORK PLAN

WORK PLAN

ODOT can achieve streamlined project delivery and enhanced administrative efficiency by using Michael Baker’s proven contract and project management approach, which has been successfully implemented in multiple State DOTs, resulting in consistent project delivery and proactive management.

Area in Need of Technical Assistance Firm(s) Assisting Technical Lead(s) Availability

Statewide Health and Human Services Transportation Coordination efforts with other state agencies within the State of Ohio

Nelson\Nygaard Forward Momentum

Bethany Whitaker Mandy K. Bishop

30% 25%

FTA Regulatory Reviews Michael Baker Kristin Gladwin 30%

Maintenance facility/transit center review (Preliminary Engineering to Final Design) N/A N/A N/A Construction Management Michael Baker Patrick Gardiner 40%

Rural Transit Program (Section 5311) Michael Baker Aarion Franklin Matt Bodnar

65% 30%

Seniors & Individuals with Disabilities Program (Section 5310) Michael Baker Matt Bodnar Kristin Gladwin

30% 30%

Urbanized Area Transit Program (Section 5307) Michael Baker Aarion Franklin Matt Bodnar

65% 30%

Civil Rights (Title VI, DBE, EEO) Michael Baker Emily Webb Aarion Franklin

80% 60%

Americans with Disabilities Act Nelson\Nygaard Bethany Whitaker 30%30%

FMCSA Requirements N/A N/A N/A

FTA Drug & Alcohol Regulations Implementation N/A N/A N/A

Third Party Contracting/Procurement Michael Baker Forward Momentum

Patrick Gardiner Mandy K. Bishop

40% 25%

Buy America Requirements Michael Baker Forward Momentum

Patrick Gardiner Mandy K. Bishop

40% 25%

Transit Operations Planning Michael Baker Aarion Franklin Matt Bodnar

60% 30%

Emergency Preparedness Planning Michael Baker Aarion Franklin 60% Financial Management for ODOT Subrecipients Nelson\Nygaard Bethany Whitaker 30%

Charter Bus Regulations N/A N/A N/A National Transit Database Michael Baker Kristin Gladwin 30%

Scheduling & Dispatching Software Michael Baker Aarion Franklin Matt Bodnar

60% 30%

Locally Developed-Coordinated Public Transit-Human Services Transportation Plan Michael Baker Aarion Franklin 60% Communications Systems/AVL Forward Momentum Mandy K. Bishop 25% Transit Vehicle and Equipment Specifications Michael Baker Matt Bodnar 30% Vehicle Maintenance Management Forward Momentum Mandy K. Bishop 25%

Service Performance Evaluations Michael Baker Aarion Franklin Matt Bodnar

60% 30%

Asset Management (e.g.: Transit Asset Management Plan) Michael Baker Aarion Franklin Kristin Gladwin

60% 30%

ITS Procurement Forward Momentum Mandy K. Bishop 25%

Training Programs (Passenger Assistance, Defensive Driving, Drug & Alcohol, Civil Rights, Procurement, Financial Management, etc.) Michael Baker Kristin Gladwin

Matt Bodnar 30% 30%

NEPA Review with FTA Requirements Michael Baker Angela Bard Welt 40% Subrecipient Compliance Reviews Michael Baker Matt Bodnar 30% Projects dedicated to state agency collaboration regarding Human Service Transportation Michael Baker Jeff Kupko 30%

Federal Grant Program Support FDOT, Central Office Statewide, Florida Completed: 2023-26 Proposed Team Member: Kristin Gladwin Michael Baker, as the grant management support consultant, ensures FDOT’s compliance with federal and state transit grant management requirements. By assisting with the FTA State Management Review and updating key documents like the State Management Plan, standard operating procedures, checklists, and grant application manuals, Michael Baker enhances FDOT’s operational efficiency and regulatory adherence.

This support streamlines processes, improves documentation, and strengthens FDOT’s robust framework for managing transit grants, leading to better resource allocation and service delivery for Florida’s transit systems. It mitigates compliance risks and empowers FDOT to manage and utilize transit grants effectively, ensuring sustainable and efficient transportation solutions for the community.

Rides4Baby Project City of Columbus Columbus, Ohio Completed: 2021 Proposed Team Member: Mandy K. Bishop As part of the United States DOT Smart City Challenge, Mandy led the exploration of non-emergency medical transportation (NEMT) through Managed Care Organizations (MCO), which ultimately led to the development of the Rides4Baby website. This site allows pregnant women to schedule flexible, reliable, two-way transportation to medical services.

The project resolved the issues with MCOs and NEMT providers, where there was no connection between the pregnant woman and the driver, and everything was handled through a dispatch system with neither party able to message each other. Women shared stories of waiting for hours for rides or missing appointments because their Medicaid MCOs’ ride scheduling system did not allow them to communicate with the driver.

Ultimately, these moms reported better experiences with their rides and improved compliance with prenatal care appointments.

Ohio Transit Development Plan On-Call ODOT Office of Transit Statewide, Ohio Completed: 2023-Ongoing Proposed Team Member: Bethany Whitaker Over the past several years, Ohio has increased state support for public transit, giving ODOT more responsibility to ensure wise investment. ODOT works with transit agencies to evaluate spending and outcomes, providing technical support for service design, operation, and management.

Nelson\Nygaard supports ODOT by developing transit development plans (TDPs), funding plans, and organizational assessments for rural and small urban agencies. Completed TDPs include Hancock County (service adjustment and ROI analysis), Athens County (network efficiency), and Washington County (governance and funding models). Current projects include Marion Area Transit (mobility solutions), FRS Transportation (service efficiency), and Pickaway County (service adjustment post- COVID). Nelson\Nygaard’s contract manager oversees the contract with ODOT, managing staff and sub-consultants as needed.

E05014 Work Order 2 New Castle Bus Storage Facility PennDOT BPT New Castle, Pennsylvania Completed: 2022-24 Proposed Team Member: Patrick Gardiner Michael Baker provided construction management services for the reconstruction project, ensuring successful completion and adherence to high standards. The project included document management, scheduling monitoring, claims avoidance, contractor submittal reviews, change order negotiation, cost estimates for extra work, budget monitoring, and project closeout support. By managing these elements, Michael Baker kept the project on track, within budget, and compliant with regulations. The client received enhanced oversight, reduced risks, and streamlined operations, leading to efficient and timely completion.

This support mitigates potential delays and errors, ensuring project objectives are met, delivering high-quality results, and maximizing the client’s investment. Michael Baker’s attention to detail and proactive management significantly contributed to the project’s success.

E05014 Work Order 4 Bus Maintenance & Operations Facility PennDOT BPT and Area Transportation Authority (ATA) DuBois, Pennsylvania Completed: 2022-24 Proposed Team Member: Patrick Gardiner Michael Baker provided comprehensive construction management services , ensuring smooth execution and adherence to standards. The project document management, contractor submittal reviews, certified payrolls, and project closeout support. By reporting the contractor’s daily activities and verifying approved materials, Michael Baker ensured quality and compliance throughout construction. Reviewing and processing submittals, RFIs, and change orders facilitated effective communication and timely issue resolution. Michael Baker also facilitated meetings and the bidding process, ensuring transparency and efficiency. The client received enhanced project oversight, reduced risks, and streamlined operations, leading to successful project completion.

This support mitigates potential delays and errors, ensuring the project meets its objectives and delivers high-quality results.

E05950 Work Order 4 Building Maintenance Inspection Review PennDOT BPT Statewide, Pennsylvania Completed: 2024 Proposed Team Member: Chris Zdanis, Emily Webb Michael Baker developed a comprehensive manual to ensure compliance with the FTA SSO, focusing on building maintenance and facility inspection assessments for public transit agencies, providing PennDOT with a tool to track and identify performed maintenance, maximizing asset lifespan. By creating detailed project plans with clear timelines, milestones, and resource allocation, Baker ensured the timely completion of objectives. Standardized procedures guarantee adherence to regulations and best practices. Collaborating with PennDOT staff, the project scope, objectives, and deliverables were clearly defined.

Quality control measures ensured accurate assessments and reporting frameworks communicated findings and corrective actions. This project enhances operational efficiency, regulatory compliance, and asset management.

Statewide Health and Human Services Transportation Coordination Efforts with Other State Agencies within the State of Ohio

FTA Regulatory Reviews

Construction Management

Shared Ride and Persons with Disabilities (PwD) Compliance Reviews PennDOT BPT Statewide, Pennsylvania Completed: 2015-Current Proposed Team Members: Matt Bodnar, Emily Webb Michael Baker has led the Shared Ride and PwD Compliance Review process, conducting over 65 reviews since 2015. This project ensures the integrity and efficiency of the Seniors & Individuals with Disabilities Program (Section 5310). By overseeing data and financial analyses, coordinating with grantees to resolve findings, and preparing reports, Michael Baker supports BPT’s high service standards. The reviews, performed for every grantee in the Commonwealth two to three times, test passenger eligibility,, evaluate trip eligibility, and assess of reporting and invoicing accuracy. The client benefits from enhanced compliance, improved service delivery, and greater accountability, ensuring the program meets the needs of seniors and individuals with disabilities statewide.

Strategic Business Plan PennDOT BPT and Schuylkill Transportation System (STS) Schuylkill, Pennsylvania Completed: 2022 Proposed Team Members: Aarion Franklin, Matt Bodnar, Emily Webb Michael Baker led the development of a Business Plan, a strategic initiative to enhance public transportation in Schuylkill County. This plan, created through workshops with executives and staff, includes a mission statement, SWOT analysis, and business strategies, goals, and objectives. It addresses community transportation needs by improving service delivery, optimizing re-sources, and enhancing customer satisfaction. Key performance metrics ensure continuous improvement and accountability. The plan outlines a three-year roadmap for initiatives like a new website, customer relationship management (CRM) system, and mobile app, providing a modern, user-friendly experience and streamlining operations. The client benefits from improved efficiency, better resource management, and enhanced customer engagement, leading to a more effective public transportation system.

Public Transit Demand and Post-Pandemic Mobility Planning Study Pennsylvania Transportation Advisory Committee Statewide, Pennsylvania Completed: 2022 Proposed Team Members: Aarion Franklin, Matt Bodnar, Emily Webb Michael Baker led a study to assess the COVID-19 pandemic’s impacts on future public transportation demand, mobility, and the economy.

This study examined economic and socio-economic changes, such as alternative work arrangements, accelerated collaborative technologies, and disparate impacts on rural and urban areas. Using a mixed-method approach, including industry research, surveys, interviews, and data analysis, Michael Baker provided comprehensive insights into the evolving transportation landscape. Adopted in October 2022, the study offers a thorough understanding of the pandemic’s long-term effects, enabling informed decision-making and strategic planning to enhance public transportation and support economic recovery in Pennsylvania.

SMARTer Mobility Program Suburban Mobility Authority for Regional Transportation (SMART) Detroit, Michigan Completed: 2023-Present Proposed Team Member: Aarion Franklin, Emily Webb, Matt Bodnar Michael Baker is delivering essential project management and transit planning services to optimize Section 5307 funds. This project involves evaluating existing fixed route and paratransit services, as well as the current micro-transit pilot. By developing new service recommendations and crafting RFPs for permanent micro-transit implementation, Michael Baker is helping SMART enhance its transit operations. The client benefits from a thorough assessment of current services, identifying areas for improvement and innovation. New service recommendations ensure that SMART can adapt to changing transit needs and enhance service delivery. Detailed proposals for micro-transit services facilitate a smooth transition to more flexible and efficient transit options, supporting SMART in providing high-quality, reliable, and efficient transportation solutions for urbanized areas.

NEXTransit Long-Range Transportation Plan

PRT

Allegheny County, Pennsylvania Completed: 2022-23 Proposed Team Member: Aarion Franklin Michael Baker began working closely with PRT in 2020 to develop its ambitious 2045 Long-Range Transportation Plan, which established a new vision and a list of key programs for a Tier I agency receiving Section 5307 funds. This far-reaching roadmap, published in 2021, led directly to PRT’s Downtown Bus Network Redesign. The Downtown Bus Network Redesign included a comprehensive final report, detailed maps, GIS content, data analysis, and an infrastructure upgrade matrix, providing PRT with actionable insights and a clear roadmap for enhancing its bus network. The client received improved transit efficiency, better resource allocation, and enhanced service delivery. Detailed GIS content and data enabled PRT to make informed decisions about infrastructure upgrades and route optimization.

Federal Grant Program Support FDOT Central Office Statewide, Florida Completed: 2023-Present Proposed Team Member: Kristin Gladwin Michael Baker is providing grant management support for the Seniors & Individuals with Disabilities Program (Section 5310), ensuring compliance with federal and state transit grant management requirements for effective fund allocation and utilization. Tasks include preparing, submitting, and managing grants in the FTA TrAMS system, completing Federal Financial Reporting, Milestone Progress Reporting, and Federal Funding Accountability and Transparency Act (FFATA) reporting. Additionally, we review sub-recipient data, prepare FTA annual program performance reports, and provide technical assistance to district staff on grant management and oversight for FTA’s formula-based programs. This enhances compliance, streamlines processes, and improves documentation, leading to more efficient and effective transit services for seniors and individuals with disabilities.

Rural Transit Program (Section 5311)

Seniors & Individuals with Disabilities Program (Section 5310)

Urbanized Area Transit Program (Section 5307)

TARTA Next

TARTA

Toledo, Ohio Completed: 2022 Proposed Team Member: Bethany Whitaker In 2021, after voters in Lucas County and Rossford approved a countywide property tax to expand TARTA’s service area and funding, Nelson\Nygaard was hired to lead a comprehensive operations analysis that guided updates to bus routes, expanded service countywide, and planned for long-term success. As part of TARTA Next initiative, Nelson\Nygaard helped transition Call-A-Ride into TARTA Flex – an on-demand, accessible service designed for people with disabilities and lower density rural areas.

Launched as a pilot, FLEX has been successful, and TARTA is considering making it permanent. In 2023, Nelson\Nygaard evaluated TARTA’s paratransit services to evaluate the trade-offs associated with using contracted services or operating service in-house. The operations plan considered staffing needs, fleet requirements and associated supporting services.

Title VI Site Selection Study CTDOT and Greater New Haven Transit District (GNHTD) New Haven, Connecticut Completed: 2025 Proposed Team Member: Emily Webb Michael Baker updated the Title VI equity analysis for the siting of an expanded maintenance and administration facility. This project ensures compliance with Title VI civil rights regulations, prohibiting discrimination based on race, color, or national origin in federally-assisted programs. The equity analysis assessed the facility’s potential impacts on different communities, ensuring no group faces disproportionate burdens or benefits. The client received enhanced compliance with federal regulations, crucial for securing and maintaining funding. Additionally, the analysis provided GNHTD with insights to make informed decisions promoting operational fairness and equity.

This proactive approach strengthens GNHTD’s commitment to civil rights fosters community trust and satisfaction by ensuring the facility expansion benefits all residents equitably.

CAT Title VI Capital Area Transit (CAT) Harrisburg, Pennsylvania Completed: 2021 Proposed Team Members: Aarion Franklin, Emily Webb Michael Baker updated the Title VI Plan, ensuring compliance with Civil Rights Act regulations and promoting equitable transit services. This project involved analyzing potential disparate impacts or disproportionate burdens from the CAT2020 Comprehensive Operational Analysis. By conducting this thorough analysis, Michael Baker helped CAT identify and address inequities in their transit operations, ensuring fair access to transportation services for all community members. The client received enhanced compliance with Title VI regulations, protecting against discrimination based on race, color, or national origin.

Additionally, the analysis provided actionable insights to mitigate disparities, promoting a more inclusive and equitable transit system. This proactive approach strengthens CAT’s commitment to civil rights and fosters community trust and satisfaction by ensuring accessible and fair transit services for all.

Intelligent Transportation Software Akron METRO Regional Transit Authority Akron, Ohio Completed: 2024-Present Proposed Team Member: Mandy K. Bishop Mandy is part of the core team leading the evaluation of the system replacement or upgrade plan for Computer Aided Dispatch/Automated Vehicle Location (CAD/AVL) hardware and software, finance and payroll software, and any associated hardware for timekeeping, asset management, and maintenance software. Her expertise in public contracting for both ODOT and the City of Columbus is being leveraged to perform peer reviews for third-party service and equipment providers, as well as to develop requests for information and proposals, all in compliance with local and FTA requirements, including Buy America.

E05014 Work Order 4 Bus Maintenance & Operations Facility and E05014 Work Order 2 New Castle Bus Storage Facility PennDOT BPT DuBois and New Castle, Pennsylvania Completed: 2022-24 Proposed Team Member: Patrick Gardiner Michael Baker provided essential Third Party Contracting/Procurement and Buy America Requirements for the DuBois Bus Maintenance and Operation Facility and the New Castle Bus Storage Facility. These projects ensured compliance with FTA regulations and enhanced operational efficiency. Michael Baker’s guidance ensured that all materials and services met stringent federal standards, promoting American-made products and supporting domestic industries. The client benefited from streamlined procurement processes, reduced risk of non-compliance, and assurance of high-quality standards. This facilitated smoother project execution, reinforced the client’s commitment to supporting local economies and adhering to federal mandates, and contributed to the long-term sustainability and reliability of the transportation infrastructure.

ADA Paratransit Boundary Study Loudoun County Transit Leesburg, Virginia Completed: 2023 Proposed Team Members: Matt Bodnar, Emily Webb Michael Baker performed a Paratransit Boundary Study to assess the impacts of expanding the service area beyond the ¾ mile regulatory standard. We established a baseline for the current service area, assessed four boundary options, and recommended a service area boundary for approval by the Board of Supervisors. Michael Baker developed a research memorandum on the FTA’s ADA requirements for complementary paratransit service to guide scenario development and ensure compliance.

The team performed a comparative analysis of the four scenarios based on their ability to fulfill unmet transit needs, including assessments of potentially eligible populations, socially vulnerable populations, and key points of interest. Ridership was projected at low, mid, and high ranges for each scenario to calculate equipment needs, labor costs, operating costs, and revenues.

Civil Rights (Title VI, DBE, EEO)

Americans with Disabilities Act

Third Party Contracting/Procurement & Buy America Requirements

Public Transportation Agency Safety Plan (PTASP) City of Sierra Vista Sierra Vista, Arizona Completed: 2021 Proposed Team Member: Aarion Franklin Michael Baker updated the PTASP, addressing a new FTA requirement for all 5,307 transit agencies. This project ensures Vista Transit’s safety and compliance, crucial for maintaining public trust and securing Chapter 53 funding. The PTASP included identifying safety hazards, assessing safety risks, and establishing risk mitigation methods. By implementing this safety plan, Vista Transit can proactively manage potential risks and enhance overall safety of its public transportation systems. The client received improved safety protocols, reduced risk of incidents, and continued eligibility for federal funding. This proactive approach ensures compliance with federal regulations and promotes a safer and more reliable transit system for the community. Michael Baker’s expertise in emergency preparedness planning significantly contributed to the successful implementation of the PTASP.

Public Transportation Study Radcliff Elizabethtown Metropolitan Planning Organization (REMPO) Elizabethtown, Kentucky Completed: 2024 Proposed Team Members: Chris Zdanis, Emily Webb Michael Baker conducted the study, analyzing the need and feasibility of a fixed-route system in the REMPO urbanized area, including Elizabethtown, Fort Knox, Glendale, Radcliff, and Vine Grove. This project addresses growing public transportation needs and explores improvement options for Meade County’s industrial growth. The study exceeded REMPO’s expectations by providing a thorough analysis of public transportation needs and actionable recommendations for phasing and introducing fixed-route public transportation. The client received a strategic roadmap for enhancing transit services, optimizing resource allocation, and improving accessibility. This proactive approach ensures that REMPO can meet the evolving transportation demands of its urbanized areas and support economic development in Meade County.

Bowling Green Transit Services Plan Bowling Green & Warren County Metropolitan Planning Organization Bowling Green, Kentucky Completed: 2021 Proposed Team Members: Aarion Franklin, Emily Webb The plan assessed and addressed transit needs, providing a roadmap for optimizing transit routes and services based on community needs and resources. The project included community assessment, Title VI compliance, customer satisfaction survey, public transportation needs assessment, financial plan, and recommended service plan. The community assessment involved market analysis and existing service evaluation, while the customer satisfaction survey gathered public input on travel patterns and preferences. The needs assessment formulated five-year service goals and strategies, and the financial plan detailed operating and capital costs. The recommended service plan facilitated a System Improvements Workshop for service enhancements and future capital purchases. The client received improved transit efficiency, better resource allocation, and enhanced service delivery to meet community needs.

IndyGo Fiscal Sustainability Study IndyGo Indianapolis, Indiana Completed: 2025-Ongoing Proposed Team Member: Bethany Whitaker Transit agencies nationwide face financial challenges, with ridership and fare revenue below pre-pandemic levels and rising operating costs due to inflation and labor shortages. COVID-19 relief funding provided a stopgap, but as these funds deplete, agencies struggle to replace them.

Nelson\Nygaard is assisting IndyGo with a strategic fiscal assessment to document current practices, policies, and operations, identifying opportunities for increased efficiency. Collaborating with IndyGo staff and partners, we assess financial needs, evaluate strategies, and develop draft recommendations for an actionable plan towards financial sustainability. This effort aims to identify funding strengths, needs, gaps, and opportunities to support IndyGo’s transportation priorities, not to find faults or redesign services.

Financial Management and Oversight ODOT, City of Columbus, and City of Dublin Columbus, Ohio Completed: 2006-Present Proposed Team Member: Mandy K. Bishop Mandy served as a consultant contract manager for ODOT District 6, Deputy Director of Planning, Program Manager for the USDOT Smart City Challenge, and Deputy Director of Public Service. She now manages federal funds for clients. Mandy has overseen and managed formula funding at ODOT (e.g., STP, HSIP, 5307, 5311) as well as grant awards through metropolitan planning organizations (MPO) and direct awards through USDOT. Since 2006, she has managed federal funds with various program constraints, including TIGER, SMART, and research (non-SPR).

Continuity of Operations Plan Development City of Columbus, Department of Public Service Columbus, Ohio Completed: 2022 Proposed Team Member: Mandy K. Bishop As Deputy Director of Public Service, Mandy oversaw administrative functions, including developing a Continuity of Operations Plan (COOP) for each division (Traffic Management, Engineering & Construction, Infrastructure Management, Refuse, Human Resources, Finance & IT).

Each COOP identified essential functions, delegations of authority, orders of succession, continuity facilities, communications, human capital accounting, and reconstitution. Mandy’s role was to challenge the plans and assess weaknesses, and impracticalities. Prepared and finalized towards the end of COVID-19 emergencies, the COOPs addressed failures due to lost team members from the virus. Ultimately, the COOPs are valuable tools developed during the crisis and are the current emergency preparedness plan for the City of Columbus, Department of Public Service.

Transit Operations Planning

Emergency Preparedness Planning

Financial Management for ODOT Subrecipients

National Transit Database (NTD)

Locally Developed-Coordinated Public Transit-Human Services Transportation Plan

NTD Contact and User Management MDOT Office of Passenger Transportation (OPT) Statewide, Michigan Completed: 2023-Present Proposed Team Members: Kristin Gladwin, Emily Webb Michael Baker is collecting essential data from transit agency records and the Public Transportation Management System (PTMS) to report operating and financial data to the FTA. This project ensures accurate and comprehensive data submission to the NTD, which is crucial for federal funding and compliance. The team follows a meticulous two-phase validation process, including pre- and post-submission validation, to guarantee data accuracy. By entering all data into the NTD for OPT and compiling a final report of statewide transit operations for OPT management, Michael Baker provides significant value. The client benefits from enhanced data integrity, streamlined reporting processes, and compliance with federal requirements, which are vital for securing funding and supporting transit operations.

SMARTer Mobility Program

SMART

Detroit, Michigan Completed: 2023-Present Proposed Team Members: Aarion Franklin, Emily Webb, Matt Bodnar Michael Baker assisted SMART in procuring a mobility application to support its fixed route, paratransit, and micro-transit services. This project ensures that SMART’s transit operations are efficient, user-friendly, and technologically advanced. By working closely with SMART’s staff and key stakeholders, Michael Baker identified and documented the project’s goals, objectives, and functional requirements, ensuring all essential needs were met. The team scanned the software developer community to find an application encompassing all required features. By involving potential end-users and customers, Michael Baker ensured user preferences were understood and incorporated, crucial for successful technology adoption. The client received a tailored, comprehensive mobility solution that enhances service delivery, optimizes resource allocation, and improves overall customer satisfaction.

Ecolane Operational Assessments PennDOT BPT Statewide, Pennsylvania Completed: 2023-Present Proposed Team Members: Matt Bodnar, Emily Webb Michael Baker is implementing a reimagined operational assessment process for scheduling software, enhancing the efficiency of shared ride providers.

This project ensures transit agencies can effectively utilize Ecolane software for scheduling and dispatching, optimizing operations and improving service delivery. We organized and facilitated virtual and in-person training sessions for schedulers, dispatchers, customer service representatives, managers, and drivers, ensuring proper software use. By assessing agency performance through data analysis, we identified needs and provided actionable recommendations. Comprehensive reports summarize findings and refine the operational assessment process, creating new resource documents and adjusting training and data analysis approaches. The client received improved operational efficiency, tailored training, and continuous improvement, ensuring each agency can meet its unique needs and enhance overall service quality.

Coordinated Human Services Transportation Plan Franklin County MPO Franklin County, Pennsylvania Completed: 2021 Proposed Team Members: Aarion Franklin, Emily Webb Michael Baker developed a strategic initiative to improve transportation services for seniors, persons with disabilities, and low-income individuals. This project meets the requirements of the Fixing America’s Surface Transportation (FAST) Act and addresses the county’s critical transportation needs. The plan assesses current transportation services from public, private, and non-profit entities, identifying gaps between these services and the needs of the targeted populations. It outlines strategies and projects to enhance accessibility and efficiency, ensuring optimal resource allocation. Extensive public engagement, including surveys and workshops, gathered input from community stakeholders, ensuring the plan reflects the needs and preferences of residents. The client received a vital tool for regional multi-modal transit planning, ultimately improving the quality of life for vulnerable populations.

Coordinated Public Transit-Human Services Transportation Plan Lackawanna Luzerne Transportation Study MPO Scranton, Pennsylvania Completed: 2023 Proposed Team Member: Emily Webb Michael Baker updated the plan to address the transit needs of human…