Combined_Syn-Sol_No._NIH-CC-19-000894.pdf

RFP Number : NIH-CC-19-000894

- 1 -

RFP TABLE OF CONTENTS

PART I - THE SCHEDULE

SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS

SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

SECTION D - PACKAGING, MARKING AND SHIPPING

SECTION E - INSPECTION AND ACCEPTANCE

SECTION F - DELIVERIES OR PERFORMANCE

SECTION G - CONTRACT ADMINISTRATION DATA

SECTION H - SPECIAL CONTRACT REQUIREMENTS

PART II - CONTRACT CLAUSES

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

SECTION J - LIST OF ATTACHMENTS

SOLICITATION ATTACHMENTS

BUSINESS PROPOSAL ATTACHMENTS

INFORMATIONAL ATTACHMENTS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

SECTION K - REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

SECTION L - INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

1. GENERAL INFORMATION

a. NAICS CODE AND SIZE STANDARD

b. TYPE OF CONTRACT AND NUMBER OF AWARDS

c. PRE-PROPOSAL CONFERENCE

d. BRAND NAME OR EQUAL

e. COMMITMENT OF PUBLIC FUNDS

f. PROMOTING EFFICIENT SPENDING

g. COMMUNICATIONS PRIOR TO CONTRACT AWARD

h. RELEASE OF INFORMATION

i. PREPARATION COSTS

j. SERVICE OF PROTEST

2. INSTRUCTIONS TO OFFERORS

a. GENERAL INSTRUCTIONS

1. Contract Type and General Clauses

2. Evaluation of Proposals

3. Potential Award Without Discussions

4. Privacy Act - Treatment of Proposal Information

5. Selection of Offerors

6. Past Performance Information

7. Solicitation Provisions Incorporated by Reference

b. TECHNICAL PROPOSAL INSTRUCTIONS

1. Technical Discussions

2. Technical Evaluation

c. BUSINESS PROPOSAL INSTRUCTIONS

1. Basic Cost/Price Information

- 2 -

2. Proposal Cover Sheet

3. Small Business Subcontracting Plan

4. HUBZone Small Business Concerns

5. Other Administrative Data

6. Subcontractors

SECTION M - EVALUATION FACTORS FOR AWARD

1. GENERAL

2. TECHNICAL EVALUATION FACTORS

3. PAST PERFORMANCE FACTOR

- 3 -

PART I - THE SCHEDULE

THE INFORMATION SET FORTH IN SECTION A - SOLICITATION/CONTRACT FORM, HEREIN CONTAINS IMPORTANT INFORMATION FOR ANY OFFEROR INTERESTED IN RESPONDING TO THIS SOLICITATION.

ANY CONTRACT RESULTING FROM THIS SOLICITATION WILL INCLUDE IN ITS SECTION A - SOLICITATION/ CONTRACT FORM, ACCOUNTING, APPROPRIATION AND GENERAL INFORMATION APPLICABLE TO THE

CONTRACT AWARD.

THE CONTRACT SCHEDULE SET FORTH IN SECTIONS B THROUGH H, HEREIN, CONTAINS CONTRACTUAL INFORMATION PERTINENT TO THIS SOLICITATION. IT IS NOT AN EXACT REPRESENTATION OF THE CONTRACT DOCUMENT THAT WILL BE AWARDED AS A RESULT OF THIS SOLICITATION. THE CONTRACT COST OR PRICE AND OTHER CONTRACTUAL PROVISIONS PERTINENT TO THE OFFEROR (i.e., those relating to the organizational structure [e.g., Non-Profit, Commercial] and specific cost authorizations unique to the Offeror's proposal and requiring Contracting Officer Prior Approval) WILL BE DISCUSSED IN THE NEGOTIATION PROCESS AND WILL BE INCLUDED IN THE RESULTANT CONTRACT. THE ENCLOSED CONTRACT SCHEDULE IS

INTENDED TO PROVIDE THE OFFEROR WITH THE NECESSARY INFORMATION TO UNDERSTAND THE

TERMS AND CONDITIONS OF THE RESULTANT CONTRACT.

SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS

ARTICLE B.1. BRIEF DESCRIPTION OF SUPPLIES OR SERVICES

Specialized Environmental Services for the NIH Clinical Center Research Hospital and Laboratories, are required for patient care. Performance shall be provided in a manner that will maintain an appropriate level of sanitation cleaning and disinfecting in high-risk patient care areas, and in a manner that will maintain satisfactory facility conditions that sustain a clean, neat, and professional appearance.The Contractor shall furnish all personnel, training, labor, equipment, tools, supplies, management, administration, and services, except as may be expressly set forth as Government furnished, and otherwise do all things necessary to perform and provide the work efforts described in the Performance Work Statement.

ARTICLE B.2. PRICES/COSTS

a. This is an Indefinite Quantity contract as contemplated by FAR 16.504. The Contractor shall be reimbursed by the Government in an amount not less than a total of $2,500 (minimum) nor more than a total of $65,000,000 (maximum) for successful performance of this contract.

b. The prices set forth in this ARTICLE will cover the contract period May 1, 2019 through April 31, 2024.

c. The Government will issue Task Orders based on the work described in SECTION C of this contract.

ARTICLE B.3. PRICES

a. The total estimated amount of this contract is $ to be determined.

b. Upon delivery and acceptance of the item(s) described in SECTION C of this contract and identified in the schedule of charges below, the Government shall pay to the Contractor the unit price(s) set forth below:

SCHEDULE OF CHARGES FOR THE BASIC AWARD PERIOD

- 4 -

Description of Item Unit Quantity Total Fixed Price(Fully burdened)

Level 1 Housekeeping Services Square Feet(ft 2 ) 217,604 $

Level 2 Housekeeping Services Square Feet(ft 2) 378,159 $

Level 3 Housekeeping Services Square Feet(ft 2) 243,665 $

Level 4 Housekeeping Services Square Feet(ft 2) 524,394 $

Level 5 Housekeeping Services Square Feet(ft 2) 204,816 $

Cleaning Supplies Item dependent See Monthly Usage in PWS, (Attachment 1)

c. The estimated contract amount and quantity of items set forth in paragraphs a. & b. above is not a guarantee that the estimated quantities will be required or ordered.

ARTICLE B.4. OPTION PRICES

a. Unless the Government exercises its option pursuant to the option clause referenced in ARTICLE I.3.

ADDITIONAL CONTRACT CLAUSES, this contract consists only of the Base Period specified in the Statement of Work as defined in SECTIONS C and F, for the price set forth in ARTICLE B.2. of this contract.

b. Pursuant to FAR Clause 52.217-6 set forth in ARTICLE I.3. ADDITIONAL CONTRACT CLAUSES of this contract, the Government may, by unilateral contract modification, require the Contractor to perform the Option Period(s) specified in the Statement of Work as defined in SECTIONS C and F of this contract. If the Government exercises this/these option(s), notice must be given before the expiration date of the contract.

Specific information regarding the time frame for this notice is set forth in the OPTION PROVISION Article in SECTION H of this contract. The fixed price of this contract will be increased as set forth in paragraph c., below.

c. Upon the delivery and acceptance of the Option Servicesdescribed in SECTION C of the contract and identified in the schedule of charges below, the Government shall pay the Contractor the unit price(s) set forth below:

Option Period Description of Option Item(s) -or- Option Service(s)

Quantity (Units) -or- Minimum & Maximum

Unit Price Total Price of Option -or- Minimum & Maximum

One (1) Environmental Services

Minimum 5,000 ft 2 Maximum

2,500,000 ft 2

One (1) Cleaning Supplies Supplies to clean the minimum 5,000 ft 2, Maximum

Two (2) Environmental Services

Minimum 5,000

Two (2) Cleaning Supplies Supplies to clean

- 5 -

Option Period Description of Option Item(s) -or- Option Service(s)

Quantity (Units) -or- Minimum & Maximum

Unit Price Total Price of Option -or- Minimum & Maximum

Three (3) Environmental Services

Minimum 5,000

Three (3) Cleaning Supplies Supplies to clean

Four (4) Environmental Services

Minimum 5,000

Four (4) Cleaning Supplies Supplies to clean

Five (5) Environmental Services - Additional 6 months

Minimum 5,000

Five (5) Cleaning Supplies Supplies to clean the minimum 5,000

- 6 -

SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

ARTICLE C.1. PERFORMANCE WORKSTATEMENT

a. Independently and not as an agent of the Government, the Contractor shall be required to furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government, as needed to perform the Performance Work Statement, dated October 24, 2018, attached hereto and made a part of this Solicitation (See SECTION J - List of Attachments).

ARTICLE C.2. REPORTING REQUIREMENTS

CONTRACTOR REQUIRED DELIVERABLES

The Contractor shall submit the following deliverables in accordance with the PWS requirements.

1 . Phase In Deliverables.

a. Reserved.

b. Facilities Condition Report. The Contractor shall submit a written report to the CO and COR not later than five calendar days after the inspection of Government-furnished spaces detailing all existing damage within the Government-furnished spaces, to include condition, components, and repair requirements, as a matter of record (Ref. PWS 3.2.1.).

c. NIH CC Orientation Training. The Contractor shall submit records of CSP NIH CC orientation training to the CO and COR no later than five days after the training occurred.

d. NIH Physical Access and IT Security training (online). The Contractor shall submit records of CSP orientation training to the CO and COR no later than five days after the training occurred.

e. Healthcare Housekeeping Procedures Manual. The Contractor shall submit Healthcare Housekeeping Procedures Manual to the CO and COR not later than 15 calendar days after contract award date (Ref. PWS 1.18.).

f. GFP Condition and Quantity. The Contractor shall notify the CO in writing, of any disagreement regarding the material condition and quantity of GFP within 10 calendar days of completion of inspection (Ref. PWS 3.1.).

2. Daily Deliverables.

a. Facility Defect Reports: The Contractor shall report non-emergency facility defects (dripping faucet, loose window screen, graffiti, etc.) in writing to the COR by the end of the work shift. The Contractor shall provide a daily written shift report no later than 4:00 pm to the COR identifying all needed maintenance repairs observed by housekeeping personnel. The report would include such facility defects as broken windows, faulty light fixtures, protruding nails, broken moldings, etc. Emergency facility defects (broken water pipes, gas leaks, etc.) shall be report verbally to the COR or AC within 5 minutes after discovery to facilitate repair and shall be reported to the COR in writing by the end of the work shift (Ref. PWS 5.4.1and 5.4.2.).

3. Monthly Deliverables.

a. Work Schedules.

1. The Contractor shall provide to the COR monthly work schedules at least 30 calendar days prior to month of accomplishment. Schedules shall include the date, building, room, time (to include completion time) and tasks.

- 7 -

2. Schedules for tasks to be performed by teams (floor stripping, carpet shampooing, etc.) shall also be provided to the Government 30 days prior to the month of accomplishment. An example of a work schedule is as follows. The Contractor shall submit schedule changes in writing to the Government at least 24 hours in advance of beginning the output (Ref. PWS 5.3.).

Date Bldg. Room Time Task

10/13/2010 3600 1G21 0730 - 0800 Sweep, Mop, Dust

b. Quality Control Inspection Report. The Contractor shall submit a monthly written report to the CO and COR not later than 5th calendar day of each month of Contractor inspection results and actions in process to improve quality. Subject reports shall identify the performance/cleaning level based on the inspection performed. They shall also include (1) the type of task (machine scrub, etc.) inspected, (2) the day and shift the task was accomplished, (3) the facility number (4) inspection date/time/result (5) name of the inspector, and (6) action taken if applicable (Ref. PWS 1.19.4.).

c. Person Hour Reports. The Contractor shall submit a written person-hour report to the COR not later than the 5th calendar day of each month. The person-hour report shall include the total number of hours worked by direct labor employees during the previous month (Ref. PWS 1.10.2.1.).

d. Training Reports. The Contractor shall provide a monthly written report of training conducted to the COR not later than 5th calendar day of each month. The training report shall include dates of training conducted, names of CSPs in attendance, and subjects of training. The Contractor shall provide a copy of all lesson plans to the CO and/or COR at least 15 days prior to the scheduled training date (Ref. PWS 1.13.).

e. Personnel Roster. The Contractor shall submit a monthly, written updated personnel/CSP roster to the COR not later than the 5th calendar day of each month (Ref. PWS 1.10.2.).

f. Monthly Linen Issue Summary Report: The Contractor shall provide a monthly report to the COR of all issues to users/activities by-piece-by-day with daily totals and monthly grand totals no later than the 5th day of the month following the month of service (Ref PWS 5.14.6.).

g. Linen Cart Weights: The Contractor shall record the date and time, cart number, the cart tare weight as written on the cart, and the cart gross weight on the Government-furnished form. The Contractor shall provide a monthly linen report on a Government furnished form to the COR listing by day the weights of soiled linen sent to the laundry and weights of clean linen received from the laundry. The Contractor shall submit the report on the first workday of the month following the month of service (Ref. PWS 5.14.6.1.).

4. Annual and Bi-Annual Deliverables.

a. Supply Usage Report. The Contractor shall submit a written supply usage report to the COR not later than the May 30, and October 31 of each year. The report shall include an itemized listing of Contractor consumed supplies for the previous 6 months (Ref. PWS 4.1.2.).

b. NIH Information Security and Privacy Awareness Training Report. The Contractor shall submit certificates of completion for each affected CSP and sub-contractor CSP, to the COR within 30 calendar days after completion of annual training by all CSPs and sub-contractor CSPs (Ref. PWS 1.13.5.).

c. Ethics Training Report. The Contractor shall submit a list of completed CSPs to the COR within five calendar days of completion of annual training (Ref. PWS 1.13.6.).

e. Reserved.

f. Asbestos Awareness Training. The Contractor shall submit documentation of completed annual training within five (5) calendar days of CSPs annual training (Ref. PWS 1.13.3.).

g. Equipment Inventory: The Contractor shall provide a copy of the annual inventory report to the COR not later than five business days after completion of the inventory (Ref PWS 3.1.1.).

- 8 -

5 . As Required Deliverables.

a. Lost, Damaged, or Destroyed Property. The Contractor shall report verbally and by email all incidents of loss, damage, destruction, or theft of Government furnished property immediately to the COR and CO and submit a full written report of investigation no later than five calendar days of occurrence to the COR and CO with the exception of Government furnished keys and CACs. The Contractor shall verbally and by e-mail report loss, damage, destruction, or theft of Government furnished keys and CACs within one hour of discovery with a written report submitted to the CO and COR within 24 hours. If lost during hours when COR is not available, the oral report shall be given to the AC, and followed up on the next business day with a written report to the COR (Ref. PWS 3.1.2.).

b. Exposure Control Plan. The Contractor shall provide the COR a printed copy of the Contractor's current Exposure Control Plan fully compliant with OSHA Blood borne Pathogen Standard (29 CFR 1910.1030) upon request (Ref. PWS 1.16.1.).

c. Healthcare Housekeeping Procedure Manual Updates. The Contractor shall submit the updated/ revised Housekeeping Procedures Manual to the CO and COR not later than 15 calendar days for review/ comments prior to implementation (Ref. PWS 1.18.).

d. Reserved.

e. Contractor Staff Accident and Injury Reports. The Contractor shall submit a written copy of each Contractor staff member accident and injury report to the COR within one working day of incident (PWS 1.16.4.).

f. Quality Control Plan (QCP). The Contractor shall submit the updated/ revised QCP to the CO and COR not later than seven calendar days for review/comments prior to implementation (Ref. PWS 1.19.3.).

g. Facilities Condition Report. The Contractor shall submit the updated/revised facilities condition report to the CO and COR not later than seven calendar days detailing new damage within the Government-furnished spaces, to include condition, components, and repair requirements, as a matter of record (Ref. PWS 3.2.1.).

h. Service/Problem Call Log. Upon request, the Contractor shall submit a copy of the Service/Problem Call Log to the COR or CO (Ref. PWS 5.12.1.).

i. Employee Health Certificate. Upon request, the Contractor shall submit copies of medical clearances and health certificates for each CSP to the COR or CO for Government inspection (Ref. PWS 1.14.1.).

j. Sexual assault. The CSPs with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility, where the Contractor is providing services under this contract, to report the incident to the Contractor who shall immediately (within 24 hours of gaining knowledge of the incident) report the incident in writing to the Government's COR. All incidents shall be reported whether they involve Contractor personnel or Government personnel, or other individuals, when the incident occurs on a Government facility or Government leased facility (Ref. PWS 1.10.5.1.).

k. Sexual harassment. The CSPs with knowledge of an incident of sexual harassment occurring on a Government facility, to include a Government leased facility, where the Contractor is providing services under this contract, to report the incident to the Contractor who shall immediately (within 24 hours of gaining knowledge of the incident) report the incident in writing to the Government's COR. All incidents shall be reported whether they involve Contractor personnel or Government personnel, or other individuals, when the incident occurs on a Government facility or Government leased facility (Ref. PWS 1.10.5.2.).

l. Reserved.

m. Asbestos Disturbance Reporting. In the event of ACM disturbance in the performance of healthcare housekeeping services, the Contractor shall telephonically notify the COR and CO not later than two (2) hours and in writing not later than 24 hours of disturbance (Ref. PWS 1.16.5.1.).

- 9 -

n. Automated Chemical Dispenser Testing Log: The Contractor shall provide to the COR upon request the written log containing date of testing, results and corrective action for the automated chemical dispenser(s) (Ref. PWS 4.1.5.).

o. Reserved.

p. Reserved.

q. MRI Safety Training. All CSP's involved in cleaning the MRI suite need to conduct MRI safety training provided by Health Physics Department. The Contractor shall submit documentation of completed training to the COR prior to the CSP performing duties in the MRI suite (Ref. PWS 5.9.2.2.).

r. MRI Screening. All CSP's performing duties in the MRI suite are required to be screened by NIH CC Occupational Medicine Service (OMS) in Building 10, Room 6C-306 prior to performing duties in the MRI suite (Ref. PWS 5.9.2.2.).

a. Other Reports/Deliverables

HHS SECURITY AND PRIVACY LANGUAGE FOR INFORMATION AND IT PROCUREMENTS

1. Security and Privacy Language for Information and Information Technology Procurements Version 2.2

September 7, 2017

A. Baseline Security Requirements

1) Applicability. The requirements herein apply whether the entire contract or order (hereafter "contract"), or portion thereof, includes either or both of the following:

a. Access (Physical or Logical) to Government Information: A Contractor (and/or any subcontractor) employee will have or will be given the ability to have, routine physical (entry) or logical (electronic) access to government information. Contractor personnel who need to be on-site to perform service and maintenance must be escorted and monitored at all times.

A NDA must be signed if services and maintenance requires access PII/PHI or sensitive government information.

b. Operate a Federal System Containing Information: A Contractor (and/or any subcontractor) will operate a federal system and information technology containing data that supports the HHS mission. In addition to the Federal Acquisition Regulation (FAR) Subpart 2.1 definition of "information technology" (IT), the term as used in this section includes computers, ancillary equipment (including imaging peripherals, input, output, and storage devices necessary for security and surveillance), peripheral equipment designed to be controlled by the central processing unit of a computer, software, firmware and similar procedures, services (including support services), and related resources.

2) Safeguarding Information and Information Systems. In accordance with the Federal Information Processing Standards Publication (FIPS)199, Standards for Security Categorization of Federal Information and Information Systems, the Contractor (and/or any subcontractor) shall:

a. Protect government information and information systems in order to ensure:

• Confidentiality, which means preserving authorized restrictions on access and disclosure, based on the security terms found in this contract, including means for protecting personal privacy and proprietary information;

• Integrity, which means guarding against improper information modification or destruction, and ensuring information non-repudiation and authenticity; and

• Availability, which means ensuring timely and reliable access to and use of information.

- 10 -

b. Provide security for any Contractor systems, and information contained therein, connected to an HHS network or operated by the Contractor on behalf of HHS regardless of location.

In addition, if new or unanticipated threats or hazards are discovered by either the agency or contractor, or if existing safeguards have ceased to function, the discoverer shall immediately, within one (1) hour or less, bring the situation to the attention of the other party.

c. Adopt and implement the policies, procedures, controls, and standards required by the HHS Information Security Program to ensure the confidentiality, integrity, and availability of government information and government information systems for which the Contractor is responsible under this contract or to which the Contractor may otherwise have access under this contract. Obtain the HHS Information Security Program security requirements, outlined in the HHS Information Security and Privacy Policy (IS2P), by contacting the CO/COR or emailing fisma@hhs.gov.

d. Comply with the Privacy Act requirements and tailor FAR clauses as needed.

3) Information Security Categorization. In accordance with FIPS 199 and National Institute of Standards and Technology (NIST) Special Publication (SP) 800-60, Volume II: Appendices to Guide for Mapping Types of Information and Information Systems to Security Categories, Appendix C, and based on information provided by the ISSO, CISO, or other security representative, the risk level for each Security Objective and the Overall Risk Level, which is the highest watermark of the three factors (Confidentiality, Integrity, and Availability) of the information or information system are the following:

Confidentiality: [ ] Low [ ] Moderate [ ] High Integrity: [ ] Low [ ] Moderate [ ] High Availability: [ ] Low [ ] Moderate [ ] High Overall Risk Level: [x] Low [ ] Moderate [ ] High Based on information provided by the ISSO, Privacy Office, system/data owner, or other security or privacy representative, it has been determined that this solicitation/contract involves:

[ ] No PII [x] Yes PII

Personally Identifiable Information (PII). Per the Office of Management and Budget (OMB) Circular A-130, "PII is information that can be used to distinguish or trace an individual's identity, either alone or when combined with other information that is linked or linkable to a specific individual." Examples of PII include, but are not limited to the following: social security number, date and place of birth, mother's maiden name, biometric records, etc.

PII Confidentiality Impact Level has been determined to be: [x] Low [ ] Moderate [ ] High

4) Controlled Unclassified Information (CUI). CUI is defined as "information that laws, regulations, or Government-wide policies require to have safeguarding or dissemination controls, excluding classified information." The Contractor (and/or any subcontractor) must comply with Executive Order 13556, Controlled Unclassified Information, (implemented at 3 CFR, part 2002) when handling CUI.

32 C.F.R. 2002.4(aa) As implemented the term "handling" refers to "…any use of CUI, including but not limited to marking, safeguarding, transporting, disseminating, re- using, and disposing of the information." 81 Fed. Reg. 63323. All sensitive information that has been identified as CUI by a regulation or statute, handled by this solicitation/contract, shall be:

a. marked appropriately;

b. disclosed to authorized personnel on a Need-To-Know basis;

c. protected in accordance with NIST SP 800-53, Security and Privacy Controls for Federal Information Systems and Organizations applicable baseline if handled by a Contractor

- 11 -system operated on behalf of the agency, or NIST SP 800-171, Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations if handled by internal Contractor system; and

d. returned to HHS control, destroyed when no longer needed, or held until otherwise directed. Destruction of information and/or data shall be accomplished in accordance with NIST SP 800-88, Guidelines for Media Sanitization.

5) Protection of Sensitive Information. For security purposes, information is or may be sensitive because it requires security to protect its confidentiality, integrity, and/or availability. The Contractor (and/or any subcontractor) shall protect all government information that is or may be sensitive in accordance with OMB Memorandum M-06-16, Protection of Sensitive Agency Information by securing it with a FIPS 140-2 validated solution.

6) Confidentiality and Nondisclosure of Information. Any information provided to the contractor (and/or any subcontractor) by HHS or collected by the contractor on behalf of

HHS shall be used only for the purpose of carrying out the provisions of this contract and shall not be disclosed or made known in any manner to any persons except as may be necessary in the performance of the contract. The Contractor assumes responsibility for protection of the confidentiality of Government records and shall ensure that all work performed by its employees and subcontractors shall be under the supervision of the Contractor. Each Contractor employee or any of its subcontractors to whom any HHS records may be made available or disclosed shall be notified in writing by the Contractor that information disclosed to such employee or subcontractor can be used only for that purpose and to the extent authorized herein.

The confidentiality, integrity, and availability of such information shall be protected in accordance with HHS and NIH policies. Unauthorized disclosure of information will be subject to the HHS/NIH sanction policies and/or governed by the following laws and regulations:

a. 18 U.S.C. 641 (Criminal Code: Public Money, Property or Records);

b. 18 U.S.C. 1905 (Criminal Code: Disclosure of Confidential Information); and

c. 44 U.S.C. Chapter 35, Subchapter I (Paperwork Reduction Act).

7) Contract Documentation. The Contractor shall use provided templates, policies, forms and other agency documents to comply with contract deliverables as appropriate.

8) Contractor Non-Disclosure Agreement (NDA). Each Contractor (and/or any subcontractor) employee having access to non-public government information under this contract shall complete the NIH non-disclosure agreement. A copy of each signed and witnessed NDA shall be submitted to the Contracting Officer (CO) and/or CO Representative (COR) prior to performing any work under this acquisition.

B. Training

1) Mandatory Training for All Contractor Staff. All Contractor (and/or any subcontractor) employees assigned to work on this contract shall complete the applicable HHS/NIH Contractor Information Security Awareness, Privacy, and Records Management training (provided upon contract award) before performing any work under this contract. Thereafter, the employees shall complete NIH Information Security Awareness, Privacy, and Records Management training at least annually, during the life of this contract. All provided training shall be compliant with HHS training policies.

Role-based Training. All Contractor (and/or any subcontractor) employees with significant security responsibilities (as determined by the program manager) must complete role-based training annually commensurate with their role and responsibilities in accordance with HHS policy and the HHS Role- Based Training (RBT) of Personnel with Significant Security Responsibilities Memorandum.

- 12 -

2) Training Records. The Contractor (and/or any subcontractor) shall maintain training records for all its employees working under this contract in accordance with HHS policy. A copy of the training records shall be provided to the CO and/or COR within 30 days after contract award and annually thereafter or upon request.

C. Rules of Behavior

1) The Contractor (and/or any subcontractor) shall ensure that all employees performing on the contract comply with the HHS Information Technology General Rules of Behavior.

2) All Contractor employees performing on the contract must read and adhere to the Rules of Behavior before accessing Department data or other information, systems, and/or networks that store/process government information, initially at the beginning of the contract and at least annually thereafter, which may be done as part of annual NIH Information Security Awareness Training. If the training is provided by the contractor, the signed ROB must be provided as a separate deliverable to the CO and/or COR per defined timelines above.

D. Incident Response The Contractor (and/or any subcontractor) shall respond to all alerts/Indicators of Compromise (IOCs) provided by HHS Computer Security Incident Response Center (CSIRC)/NIH IRT teams within 24 hours, whether the response is positive or negative.

FISMA defines an incident as "an occurrence that (1) actually or imminently jeopardizes, without lawful authority, the integrity, confidentiality, or availability of information or an information system; or

(2) constitutes a violation or imminent threat of violation of law, security policies, security procedures, or acceptable use policies. The HHS Policy for IT Security and Privacy Incident Reporting and Response further defines incidents as events involving cybersecurity and privacy threats, such as viruses, malicious user activity, loss of, unauthorized disclosure or destruction of data, and so on.

A privacy breach is a type of incident and is defined by Federal Information Security Modernization Act (FISMA) as the loss of control, compromise, unauthorized disclosure, unauthorized acquisition, or any similar occurrence where (1) a person other than an authorized user accesses or potentially accesses personally identifiable information or (2) an authorized user accesses or potentially accesses personally identifiable information for an other than authorized purpose. The HHS Policy for IT Security and Privacy Incident Reporting and Response further defines a breach as "a suspected or confirmed incident involving PII".

In the event of a suspected or confirmed incident or breach, the Contractor (and/or any subcontractor) shall:

1) Protect all sensitive information, including any PII created, stored, or transmitted in the performance of this contract so as to avoid a secondary sensitive information incident with FIPS 140-2 validated encryption.

2) NOT notify affected individuals unless so instructed by the Contracting Officer or designated representative. If so instructed by the Contracting Officer or representative, the Contractor shall send NIH approved notifications to affected individuals.

3) Report all suspected and confirmed information security and privacy incidents and breaches to the NIH Incident Response Team (IRT), COR, CO, NIH SOP (or his or her designee), and other stakeholders, including incidents involving PII, in any medium or form, including paper, oral, or electronic, as soon as possible and without unreasonable delay, no later than one (1) hour, and consistent with the applicable NIH and HHS policy and procedures, NIST standards and guidelines, as well as US-CERT notification guidelines. The types of information required in an incident report must include at a minimum: company and point of contact information, contract information, impact classifications/threat vector, and the type of information compromised. In addition, the Contractor shall:

- 13 -

a. cooperate and exchange any information, as determined by the Agency, necessary to effectively manage or mitigate a suspected or confirmed breach;

b. not include any sensitive information in the subject or body of any reporting e-mail; and

c. encrypt sensitive information in attachments to email, media, etc.

4) Comply with OMB M-17-12, Preparing for and Responding to a Breach of Personally Identifiable Information HHS/NIH incident response policies when handling PII breaches.

5) Provide full access and cooperate on all activities as determined by the Government to ensure an effective incident response, including providing all requested images, log files, and event information to facilitate rapid resolution of sensitive information incidents. This may involve disconnecting the system processing, storing, or transmitting the sensitive information from the Internet or other networks or applying additional security controls. This may also involve physical access to contractor facilities during a breach/incident investigation.

E. Position Sensitivity Designations All Contractor (and/or any subcontractor) employees must obtain a background investigation commensurate with their position sensitivity designation that complies with Parts 1400 and 731 of Title 5, Code of Federal Regulations (CFR). The following position sensitivity designation levels apply to this solicitation/contract:

F. Homeland Security Presidential Directive (HSPD)-12 The Contractor (and/or any subcontractor) and its employees shall comply with Homeland Security Presidential Directive (HSPD)-12, Policy for a Common Identification Standard for Federal Employees and Contractors; OMB M-05-24; FIPS 201, Personal Identity Verification (PIV) of Federal Employees and Contractors; HHS HSPD-12 policy; and Executive Order 13467, Part 1 §1.2.

Roster. The Contractor (and/or any subcontractor) shall submit a roster by name, position, e-mail address, phone number and responsibility, of all staff working under this acquisition where the Contractor will develop, have the ability to access, or host and/or maintain a government information system(s). The roster shall be submitted to the COR and/or CO. Any revisions to the roster as a result of staffing changes shall be submitted. The COR will notify the Contractor of the appropriate level of investigation required for each staff member.

If the employee is filling a new position, the Contractor shall provide a position description and the Government will determine the appropriate suitability level.

G. Contract Initiation and Expiration

1) General Security Requirements. The Contractor (and/or any subcontractor) shall comply with information security and privacy requirements, Enterprise Performance Life Cycle (EPLC) processes, HHS Enterprise Architecture requirements to ensure information is appropriately protected from initiation to expiration of the contract. All information systems development or enhancement tasks supported by the contractor shall follow the HHS EPLC framework and methodology and in accordance with the HHS Contract Closeout Guide (2012).

2) System Documentation. Contractors (and/or any subcontractors) must follow and adhere to NIST SP 800-64, Security Considerations in the System Development Life Cycle, at a minimum, for system development and provide system documentation at designated intervals (specifically, at the expiration of the contract) within the EPLC that require artifact review and approval.

3) Sanitization of Government Files and Information. As part of contract closeout and at expiration of the contract, the Contractor (and/or any subcontractor) shall provide all required documentation to the CO and/or COR to certify that, at the government's direction, all electronic and paper records are appropriately disposed of and all devices and media are sanitized in accordance with NIST SP 800-88, Guidelines for Media Sanitization.

- 14 -

4) Notification. The Contractor (and/or any subcontractor) shall notify the CO and/or COR and system ISSO before an employee stops working under this contract.

5) Contractor Responsibilities Upon Physical Completion of the Contract. The contractor (and/or any subcontractors) shall return all government information and IT resources (i.e., government information in non-government-owned systems, media, and backup systems) acquired during the term of this contract to the CO and/or COR. Additionally, the Contractor shall provide a certification that all government information has been properly sanitized and purged from Contractor-owned systems, including backup systems and media used during contract performance, in accordance with HHS and/ or NIH policies.

6) The Contractor (and/or any subcontractor) shall perform and document the actions identified in the NIH Contractor Employee Separation Checklist when an employee terminates work under this contract. All documentation shall be made available to the CO and/or COR upon request.

H. Records Management and Retention The Contractor (and/or any subcontractor) shall maintain all information in accordance with Executive Order 13556 -- Controlled Unclassified Information, National Archives and Records Administration (NARA) records retention policies and schedules and HHS/NIH policies and shall not dispose of any records unless authorized by HHS/NIH.

In the event that a contractor (and/or any subcontractor) accidentally disposes of or destroys a record without proper authorization, it shall be documented and reported as an incident in accordance with HHS/NIH policies.

- 15 -

SECTION D - PACKAGING, MARKING AND SHIPPING

All supplies required to perform the work under this contract shall be packaged, marked and shipped in accordance with manufacturer specifications. At a minimum, all deliverables shall be marked with the contract number and Contractor name. The Contractor shall guarantee that all required materials shall be delivered in immediate usable and acceptable condition.

ARTICLE D.1. PACKAGING

All supplies must be packaged in manufacturer recommended packaging.

ARTICLE D.2. MARKING

All supplies must be marked for Environmental Services Contract Use Only

ARTICLE D.3. SHIPPING

Supplies must be shipped to the MMESD Loading Dock

- 16 -

SECTION E - INSPECTION AND ACCEPTANCE

a. The Contracting Officer or the duly authorized representative will perform inspection and acceptance of materials and services to be provided.

b. For the purpose of this SECTION, To Be Determined at Time of Award is the authorized representative of the Contracting Officer.

c. Inspection and acceptance will be performed at:

NIH Clinical Center 9000 Rockville Pike Bethesda MD 20892

Acceptance may be presumed unless otherwise indicated in writing by the Contracting Officer or the duly authorized representative within 30 days of receipt.

The Government reserves the right to an Inspection period of 7calendar days, unless a different time period is stated when elsewhere in the contract. The receiving report, completed and signed by the appropriate official, constitutes acceptance and shall be acknowledged to the payment office (OFM).

See FAR Clause 52.212-4 (a) Inspections/Acceptance.

- 17 -

SECTION F - DELIVERIES OR PERFORMANCE

ARTICLE F.1. PERIOD OF PERFORMANCE

a. The period of performance of this contract shall be from May, 2019 through April, 2020.

b. If the Government exercises its option(s) pursuant to the OPTION PROVISION Article in Section H of this contract, the period of performance will be increased as listed below:

Option Option Period

Option Period One (1) twelve months estimated from May, 2020 through April 2021 Option Period Two (2) twelve months, estimated from May 2021 through April 2022 Option Period Three (3) twelve months, estimated from May 2022 through April 2023 Option Period Four (4) twelve months, estimated from May 2023 through April 2024 Option Period Five (5) FAR 52.217-6, Option to Extend Services up to six months may be exercised at any time during the performance of the contract.

ARTICLE F.2. DELIVERIES

Satisfactory performance of the final contract shall be deemed to occur upon performance of the work described in the Workstatement Article in SECTION C of this contract and upon delivery and acceptance by the Contracting Officer, or the duly authorized representative, of the following items in accordance with the stated delivery schedule:

a. The items specified below as described in the REPORTING REQUIREMENTS Article in SECTION C of this contract will be required to be delivered F.o.b. Destination as set forth in FAR 52.247-35, F.o.b. DESTINATION, WITHIN CONSIGNEES PREMISES (APRIL 1984), and in accordance with and by the date(s) specified below [and any specifications stated in SECTION D, PACKAGING, MARKING AND SHIPPING, of this contract]:

b.

Item Number Deliverable (Draft)

May change at time of award

Date of Delivery

1 Contractor Staff Roster, with Risk Level Assigned, Training, and Health checks

At time of award, then Quarterly, on the 5th day of the month

2 List of Purchased Supplies, with monthly usage

30 days after start of Contract, then Quarterly, on the 5th day of the month

3 Equipment in use list At time of award, then twice annually on April 15th, October 15th

4 Invoices On the 5th day of each month

5 Accident Report Onsite Report to COR verbally within 15 minutes of occurrence.

Written within 24 hours of occurrence, and summary annually on June 5th

6 Contractor Staff Labor Hours as provided

Quarterly on the 5th of the months of October, January, April, and July.

7 Laundry weights and supply reports Daily

8 Re-works, emergency calls, requested tasks

Quarterly with Staff Roster

- 18 -

For details of current supplies required and equipment list, see Section J, List of Attachments, PWS Exhibit G and Exhibit H

c. The above items shall be addressed and delivered to:

Addressee Deliverable Item No Format Contracting Officer's Representative 1-8 Electronic by email Contracting Officer's Representative 5 Verbal at time of occurrence, and

Electronic within 24 hours and at annual summary

Contract Specialist 1-8 Electronic Office of Financial Management 5 Paper Copy mailed through regular mail carriers Contracting Officer's Representative 2 Weekly for the first quarter after award. Upon approval by COR, reports can be provided less often, but no less than quarterly

- 19 -

SECTION G - CONTRACT ADMINISTRATION DATA

ARTICLE G.1. CONTRACTING OFFICER'S REPRESENTATIVE (COR)

The following Contracting Officer's Representative (COR) will represent the Government for the purpose of this contract:

To be determined at time of award.

The COR is responsible for: (1) monitoring the Contractor's technical progress, including the surveillance and assessment of performance and recommending to the Contracting Officer changes in requirements; (2) interpreting the statement of work and any other technical performance requirements; (3) performing technical evaluation as required; (4) performing technical inspections and acceptances required by this contract; and (5) assisting in the resolution of technical problems encountered during performance.

[The alternate COR is responsible for carrying out the duties of the COR only in the event that the COR can no longer perform his/her duties as assigned.]

The Contracting Officer is the only person with authority to act as agent of the Government under this contract. Only the Contracting Officer has authority to: (1) direct or negotiate any changes in the statement of work; (2) modify or extend the period of performance; (3) change the delivery schedule; (4) authorize reimbursement to the Contractor for any costs incurred during the performance of this contract; (5) otherwise change any terms and conditions of this contract; or (6) sign written licensing agreements. Any signed agreement shall be incorporated by reference in Section K of the contract

The Government may unilaterally change its COR designation.

ARTICLE G.2. KEY PERSONNEL, HHSAR 352.237-75 (December 2015)

The key personnel specified in this contract are considered to be essential to work performance. At least 30 days prior to the contractor voluntarily diverting any of the specified individuals to other programs or contracts the Contractor shall notify the Contracting Officer and shall submit a justification for the diversion or replacement and a request to replace the individual. The request must identify the proposed replacement and provide an explanation of how the replacement's skills, experience, and credentials meet or exceed the requirements of the contract (including, when applicable, Human Subjects Testing requirements). If the employee of the contractor is terminated for cause or separates from the contractor voluntarily with less than thirty days notice, the Contractor shall provide the maximum notice practicable under the circumstances. The Contractor shall not divert, replace, or announce any such change to key personnel without the written consent of the Contracting Officer. The contract will be modified to add or delete key personnel as necessary to reflect the agreement of the parties.

(End of Clause)

The following individual(s) is/are considered to be essential to the work being performed hereunder:

Name Title

Executive Housekeeper (Contract Manager)

Assistant Executive Housekeeper(s) (Assistant Contract Manager) (May be more than one)

Training Coordinator (Trainer)

- 20 -

ARTICLE G.3. METHOD OF ORDERING

a. Orders issued under this contract may be placed as follows:

[X] in writing

[X] via telephone

[ ] via facsimile (fax)

[X] via electronic mail (e-mail)

ARTICLE G.4. INVOICE SUBMISSION

Invoice and Payment Provisions (2/2014)

The following clause is applicable to all Purchase Orders, Task or Delivery Orders, and Blanket Purchase Agreement (BPA) Calls: Prompt Payment (Jul 2013) FAR 52.232-25. Highlights of this clause and NIH implementation requirements follow:

I Invoice Requirements

A. An invoice is the Contractor's bill or written request for payment under the contract for supplies delivered or services performed. A proper invoice is an "Original" which must include the items listed in subdivisions 1 through 12, below, in addition to the requirements of FAR 32.9. If the invoice does not comply with these requirements, the Contractor will be notified of the defect within 7 days after the date the designated billing office received the invoice (3 days for meat, meat food products, or fish, and 5 days for perishable agricultural commodities, dairy products, edible fats or oils) with a statement of the reasons why it is not a proper invoice. (See exceptions under II., below.) Untimely notification will be taken into account in the computation of any interest penalty owed the Contractor.

1. Vendor/Contractor: Name, Address, Point of Contact for the invoice (Name, title, telephone number, e-mail and mailing address of point of contact).

2. Remit-to address (Name and complete mailing address to send payment).

3. Remittance name must match exactly with name on original order/contract. If the Remittance name differs from the Legal Business Name, then both names must appear on the invoice.

4. Invoice date.

5. Unique invoice #s for all invoices per vendor regardless of site.

6. NBS document number formats must be included for awards created in the NBS: Contract Number; Purchase Order Number; Task or Delivery Order Number and Source Award Number (e.g., Indefinite Delivery Contract number; General Services Administration number); or, BPA Call Number and BPA Parent Award Number.

7. Data Universal Numbering System (DUNS) or DUNS + 4 as registered in the Central Contractor Registration (CCR).

8. Federal Taxpayer Identification Number (TIN). In those exceptional cases where a contractor does not have a DUNS number or TIN, a Vendor Identification Number (VIN) must be referenced on the invoice. The VIN is the number that appears after the contractor's name on the face page of the award document.

9. Identify that payment is to be made using a three-way match.

10. Description of supplies/services that match the description on the award, by line billed.*

11. Freight or delivery charge must be billed as shown on the award. If it is included in the item price do not bill it separately. If identified in the award as a separate line item, it must be billed separately.

12. Quantity, Unit of Measure, Unit Price, Extended Price of supplies delivered or services performed, as applicable, and that match the line items specified in the award.*

* NOTE: If your invoice must differ from the line items on the award, please contact the Contracting Officer before submitting the invoice. A modification to the order or contract may be needed before the invoice can be submitted and paid.

- 21 -

B. Shipping costs will be reimbursed only if authorized by the Contract/Purchase Order. If authorized, shipping costs must be itemized. Where shipping costs exceed $100, the invoice must be supported by a bill of lading or a paid carrier's receipt.

C. Mail an original and 1 copy of the itemized invoice to:

National Institutes of Health Office of Financial Management, Commercial Accounts 2115 East Jefferson Street, Room 4B-432, MSC 8500

Bethesda, MD 20892-8500

For inquiries regarding payment call: (301) 496-6088

In order to facilitate the prompt payment of invoices, it is recommended that the vendor submit a photocopy of the invoice to the "Consignee" designated for the acquisition in blocks 6A - 6E of the face page of the Order/Award document.

II. Invoice Payment

A. Except as indicated in paragraph B., below, the due date for making invoice payments by the designated payment office…