DRAFT_ETMS_SOW.docx

PERFORMANCE BASED

STATEMENT OF WORK (PBSOW)

ENGINEERING, TECHNICAL, AND MANAGEMENT SERVICES FOR

AIR 4.11 RAPID CAPABILITY ENGINEERING & INTEGRATION DEPARTMENT

The Engineering, Prototyping and Business Operations (EPBO) Division, NAWCAD, provides engineering support, full spectrum development, systems engineering, systems integration, software support, and life cycle support for various communications, electronic, information technology, and command and control systems. The EPBO division is acquiring engineering, technical and management support capabilities needed to meet the diverse rapid response missions of the Engineering Divisions of the 4.11 Department, AIRWORKS, and others.

1.0 SCOPE. This SOW establishes the requirements for engineering, technical and management support services for the programs and entities listed above. EPBO performs the following tasks to support its customers: requirements definition support and analysis; Concept of Operations (CONOPS) development; prototyping; test and evaluation; technical assistance; systems analysis and engineering; systems integration; life-cycle support; software development, integration and maintenance; hardware development, installation and maintenance; test data acquisition, reduction and analysis; technical logistics support; cyber security/information assurance; configuration management; training support; modeling and simulation; program and project management. General support elements include graphics and multimedia support; reports processing services, SharePoint development and maintenance; information management; operation, evaluation, maintenance, and seat management of classified and unclassified computer hardware and software systems, including servers and routers; software development and documentation for adaptations to assigned programs; installation and maintenance of IT and communications hardware and cabling; installation and maintenance of electronic security systems; engineering and technical support for operations of an Outdoor Antenna Range and Environmental Testing laboratory; various program management services including monitoring of project status and financial reports, IT Compliance and contracts support; local telephone administration, operation and administration of technical libraries, performing market research, performing advanced planning functions to include engineering analyses, facility planning requirements, efficiency studies and business development investigations, and preparation of associated reports and recommendations.

2.0 APPLICABLE DOCUMENTS. The following is a list of known documents that will be needed, used and referred to during the performance of the technical and engineering services required by this SOW Unless otherwise noted, the revision level and date for each document, specification or standard cited shall be that listed in the Department of Defense ASSIST Database (http://assistdocs.com/search) in effect on the date of contract award or at the time an option is exercised. When referenced document titles, revision letters and dates of issue are omitted for brevity of reference, the short form reference shall be understood to be the specific issue identified in this section.

ENVIRONMENTAL LAB

ANTENNA RANGE

ANSI-STD-149-1979 IEEE Standard Test Procedures for Antennas NAWCAD 4.11.5 Outdoor Antenna Range Standard Operating Procedures (Antenna Range SOP)

ENGINEERING AND PROTOTYPING FACILITIES

CYBER SECURITY

Committee On National Security Systems (CNSS) National Security Telecommunications and Information Systems Security Instruction (NSTISSI) National Institute of Standards and Technology (NIST) Common Criteria Department of Defense Directive (DoDD) Department of Defense Instruction (DoDI) Department of the Navy Chief Information Officer (DON CIO) Department of Defense Architecture Framework (DoDAF) Federal information Processing Standards (FIPS) Information Assurance Technical Framework (IATF) International Organization for Standardization (ISO) and the International Electro-technical Commission (IEC) Office of Management and Budget (OMB) Circulars Information Assurance Technical Authority (IA TA)(SPAWAR)

Office of the Navy Operational Designated Accrediting Authority (ODAA) (U.S. Fleet Cyber Command) Navy Authorizing Official Designated Representative (AODR) Guidance Navy Certifying Authority (CA) Guidance Authorizing Official (AO) Guidance Public Law

3.0 TECHNICAL REQUIREMENTS. The Contractor shall be responsible for accomplishing work as specified in this SOW. Services shall require performance at the contractor’s facilities, government facilities, and other locations as designated by the government. Contractor shall maintain > 95% Customer Satisfaction from monthly surveys in all task areas. (Measure)

3.1 Antenna Range/Instrumentation Facility Support (CPFF CLIN 0001). The AIR-4.11 Group at St. Inigoes is engaged in the design, development, integration, testing, evaluation, installation, fielding, maintenance and logistical support of fleet electronic Command, Control and Communication equipment systems and subsystems. Support functions include operation and maintenance of an outdoor antenna range/instrumentation facility. The antenna range shall be physically and electrically configured to accommodate a variety of antenna systems. Equipment, mounting adapters and antennas shall be mounted to existing positioning equipment in accordance with the Ant. Range Standard Operating Procedures (SOP) and with the Institute of Electrical & Electronics Engineers (IEEE) antenna test standard (ANSI/IEEE-STD-149-1979). Test equipment, adapters and antennas shall be set up in accordance with established procedures in the above referenced standards in order to ensure that far field effects are within theoretical limits and dynamic range is adequate for scheduled tests. Measurements of antenna patterns, gain, beam width, side lobes, and other associated parameters shall be made with an Automated Antenna Workstations, and associated hardware and software, in accordance with government furnished automated test procedures contained within the above mentioned standards. Operation of the antenna range shall be performed during regular working hours, and on an "as needed basis" after regular working hours and on weekends.

3.1.1 Antennas and Radio Frequency (RF) systems shall be disassembled, evaluated, refurbished to include upgrades with the latest hardware changes and reassembled according to all drawings and specifications which are related to those contained within the Ant Range SOP, prior to initiation of the range testing. The antenna range shall be configured per applicable government approved test plans and per standard antenna range operation requirements as defined in the Ant. Range SOP and ANSI/IEEE-STD-149-1979. Range setup and measured performance of test equipment shall be documented on a Pretest Form which shall be populated with complete and accurate data before beginning any formal antenna testing. Range setup, electrical check and completion of the pretest form shall require approximately 4.0 hours for each test. The antenna-under-test shall be mounted, tested, aligned, and sealed per standard antenna range requirements as defined in the master drawings and test plans in the Antenna Range SOP and in ANSI/IEEE-STD-149-1979. Work shall be performed in accordance with government furnished schedules and within the following time periods: 10 days for AS-2785A/SPN-43 or AS-1292/TPN-8 or AS-1669/SPN-35 or OE-120; 20 days for AS-3648/ SPN-46; 0.5 days for AS-2188 or AS-4329; 1.5 days for AS-2579/UPN or AS-2580/UPN or AS-3828/SPS-67. Power levels of all RF transmissions shall be, at all times, within RF Hazard specifications as defined by HERP/HERF/HERO requirements and the NAVAIR Safety officer. Quality assurance inspections shall be performed on final products and physical and electrical conditions shall be documented on the appropriate datasheets (CDRL TBD). Comprehensive written and electronic records of all test configurations, test plans and measurements/results shall be generated and maintained in government logbooks, pre-test forms (CDRL TBD), and datasheets (CDRL TBD) in accordance with the Ant Range SOP. Electronic and hard copies of the data (CDRL TBD) shall be provided in various customer defined formats. All deviations from the government furnished schedules shall be thoroughly documented in the government logbook. All digital data shall be duplicated on the following government furnished storage devices: two internal computer hard drives, one external hard drive and on CD media. Troubleshooting and repair of some systems aboard ship may be required. Other support requirements include the development and testing of prototypes and pre-production units.

3.1.2 The contractor shall perform electrical testing/verification on a wide array of antennas, RF components and RF networks including third party Quality Assurance type testing. The contractor shall use antenna range test equipment and follow government approved test procedures and test plans contained within the Ant. Range SOP. Comprehensive written and electronic records of all test configurations, test plans and measurements/results shall be generated and maintained in government logbooks (CDRL TBD), and datasheets (CDRL TBD) in accordance with the Ant. Range SOP. Electronic and hard copies of the data (CDRL TBD) shall be provided in various customer defined formats. All digital data shall be duplicated on the following government furnished storage devices: two internal computer hard drives, one external hard drive and on CD media. All deviations from the government furnished schedules shall be thoroughly documented in the government logbook.

3.1.3 A government furnished repair parts inventory shall be kept current. Sufficient quantities of parts and supplies shall be available for timely response for fleet repair needs as defined by the most current historical records. The contractor shall identify the materials which are required to complete overhauls, upgrades and builds and notify the government representative in sufficient time so that parts can be procured so as to avoid materials and parts shortages which would negatively affect scheduled tests and product delivery deadlines. All materials and products shall be evaluated for condition and ability to meet government requirements and placed in the appropriate storage location or marked as unusable. Products and equipment shall be prepared for shipment as necessary. Calibration records for test equipment shall be maintained (CDRL TBD).

3.1.4 Use of authorized hazardous materials shall be required, and all use shall be compliant with personnel and material safety regulations as defined in applicable Material Safety Data Sheets (MSDS).

3.1.5 Antennas shall be removed from shipping crates and completed antennas shall be prepared for shipment and installed in shipping crates at both government and off-site contractor locations.

3.1.6 Work shall be performed in both outdoor and office environments. There shall be prolonged periods of climbing of steps, standing, bending over and picking up of items, and mounting of antennas and devices on top of the tower positioner located at a vertical height of approximately 40ft above ground level. There shall be periods of lifting up to 50 lbs. All work shall be performed with personnel safety as the most important concern.

3.1.7 Work shall be completed in accordance with customer schedules and fleet requirements.

3.2 Environmental Simulation and Test Laboratory Support (CPFF CLIN 0002). The AIR 4.11 group at St. Inigoes provides Environmental and Mechanical Testing services in support of programs across all Air 4.11 divisions. This support includes performing temperature, humidity, altitude, salt fog, shock and vibration testing. Includes the operation, calibration, trouble shooting and maintenance of climatic chambers and shock/vibration machinery including pneumatic, hydraulic and cascade refrigeration systems.

3.2.1 The contractor shall have working knowledge of MIL-STD-810, MIL-STD-167 and MIL-STD-901 and shall be able to execute tests in accordance with these MIL-STDs and customer test plans/procedures.

3.2.2 The contractor shall have knowledge of vibration fixture design.

3.2.3 The contractor shall record testing data (including but not limited to test setup, test article configuration, test conditions, test results, etc) and develop test reports detailing the results of testing performed.

3.2.4 The contractor shall be capable of developing test plans, conducting tests, compiling test results data, interpreting results and preparing test reports.

3.2.5 The contractor shall be required to maintain an inventory of all government furnished materials and equipment used in the environmental lab (CDRL TBD). Usage of authorized hazardous materials shall be required, and a hazardous materials inventory shall be maintained. Compliance with all material safety regulations shall be required for all personnel.

3.3 Engineering and Prototyping Facilities Support (CPFF CLIN 0003). The AIR 4.11 group at St. Inigoes is engaged in the systems engineering, rapid prototyping, design, development, drafting, modeling, analysis, fabrication and assembly of mechanical systems in support of fleet requirements. This includes meeting with customers to capture and document design requirements, developing 3-D models using SolidWorks, performing hand based and computer based mechanical analysis, developing mechanical drawings and working with fabrication artisans to get the correct end-item produced for the customer. This also includes knowledge of composites (including but not limited to layups, bagging, materials, resins, mold design, etc), knowledge of CNC Machining and Sheetmetal fabrication, knowledge of part finishes (including but not limited to paint, powdercoat, chemical conversion coatings, etc) and knowledge of materials (including but not limited to bend allowances, welding, corrosion properties, thermal properties, mechanical/structural properties, etc).

Provide Mechanical Engineering, Mechanical Designer and Drafting expertise in support of mechanical design.

The Engineering design support including:

· Knowledge of Air 4.11 policy, practices and procedures.

· Proficiency with SolidWorks modeling and analysis tools.

· Proficiency in metal fabrication (CNC machining, Sheet Metal Fabrication, etc)

· Proficiency in Composite design, repair and fabrication techniques including Abaris Training.

· Extensive knowledge of material selection, welding and material finishing processes

· Mechanical design support includes developing concept drawings to full assemblies.

· Serve as a Subject Matter Expert on all prototyping and fabrication shop processes.

The Designer support including:

· Proficiency in developing Designs in SolidWorks. At minimum the Designer shall be certified in the SolidWorks Essentials training.

· Proficiency with GibbsCam, FeatureCam and Design X Software.

· Proficiency in the operation and maintenance of 3D printers.

· Experience with machine/mechanical assembly with an understanding of design for manufacturing

· Expert ability to create, review, redline and update 2D and 3D models and mechanical drawings.

· Expert ability with machine operation and metal fabrication processes/methods.

· Proficiency in prototyping and rapid fabrication.

The Drafter support including:

· Proficiency in developing designs in SolidWorks. At minimum the drafter shall have completed and be certified in the SolidWorks Essentials training.

· Expertise in ASME Y14.100 drawing practices.

· Understanding of ANSI and/or ISO design and drawing standards.

· Expert Ability to create and update 2D and 3D models.

· Expert Ability to create and update accurate drawings and assemblies from engineering sketches, verbal instructions and specifications.

· Assist with maintaining drawing part numbers, configurations and processing ECNs.

3.4 IT Management and Administration Support (CPFF CLIN 0004). Management and administration of Air 4.11 Rapid Capability Engineering & Integration Department Business and RDT&E Assets, Hardware & Software. The 4.11.5 Engineering Prototyping & Business Operations division is responsible for the operations, maintenance, and enhancement of all non-tactical Information Technology (IT) assets owned by Air 4.11. Included are highly specialized and technologically advanced IT assets which have been specially designed and developed to support Air 4.11 engineering, technical programs and operations. Services required shall include all phases of IT life cycle from system planning and engineering to design, acquisition, implementation, maintenance and support, as well as documentation of each phase into the government designated tasking tracking system(s) or methods (currently utilizing SharePoint and Microsoft Access). The contractor shall support current and future Air 4.11 IT assets and services. In support of this effort, the contractor employees shall perform the tasks listed below. Completion of these tasks will require developing a working relationship with Air 4.11 personnel and contractors as well as the appropriate NAVAIR IT personnel. The contractor employees supporting this contract shall provide expert customer service and attention to detail. The contractor employees must keep abreast of task related DOD, Navy and NAVAIR policies, guidance, and processes. The contractor is expected to keep abreast of new and emerging technology and their potential effects on Air 4.11 initiatives. Contractor employees shall enter all major steps, actions, and time, which will map to Standard Work Packages for Funds accountability, for Job Requests into the Government designated tracking system(s). Ensure that tasks are entered into tracking system(s) with accurate request information, and assigned to the correct Product Category type. Ensure all task actions are recorded in designated task tracking system(s) daily. Documented solutions to issues are required to be entered into the 4.11.5 Knowledge Database. Contractor will assist in developing and maintaining Standard Work Packages (SWPs), Standard Skill Packages (SSPs), and Standard Operating Procedures (SOPs) for all tasking areas. Compilation and submission of data for scheduled and on demand data calls is required. Management and Administration tasks shall be performed during regular working hours, and on an "as needed basis" after regular working hours and on weekends.

*Personnel performing identified Cyber Security Work Force (CSWF) tasking such as but not limited to Cyber Security, Information Assurance, System Administration, Information Management, Software Development duties are required to maintain the appropriate certifications or qualifications (CDRL TBD) appropriate for their CSWF level in accordance with DOD 8570.01-M - Information Assurance Workforce Improvement Program as amended or superseded. Contractor personnel requiring access to Government IT Systems shall comply with NAVAIR Clause 5252.204-9505 (CDRL A005). Personnel are required to comply with the security requirements of DoDI 5200.02, DOD Personnel Security Program (PSP), 21 Mar 14 and hold U.S. Government security clearance (CDRL TBD) commensurate with the level of information processed by the information system(s) for which they are responsible.

All contractor employees on task must have a current Non-Disclosure Agreement on file. (CDRL TBD)

3.4.1 Navy/Marine Corps Intranet (NMCI) Support (CPFF SLIN#) AIR 4.11 Asset and Service Management for Next Generation Enterprise Network (NGEN) NMCI and RDT&E is required. Keep abreast of DOD, Navy, NAVAIR, AIR 4.11, and NMCI policies, guidelines, and processes. Assist the NAWCAD 4.11 NMCI Assistant Activity Customer Technical Representative (AACTR) with tasking. Be the liaison between AIR 4.11 Department and 7.2, Business Telephone Office (BTO), and NMCI support contractors. Perform Primary NMCI POC tasking for AIR 4.11 Departments to include but not limited to; NIPR and SIPR Service Ordering, Seat Refresh and Deployments, submission of Level 1 Approvals, submission of Fast Track Orders, submission of Statement Of Objectives (SOO), maintain Spare Inventory, submission and tracking of Move/Add/Changes (MACs) and provide technical support for hardware, software, COTS and legacy software, network and connectivity on NMCI NIPR and SIPR. Assist in tracking of all hardware, software and peripherals in support of AIR 4.11’s audit readiness.

3.4.2 Information Management Support (CPFF SLIN#). Information Management (IM) for Air 4.11 is required. Utilize DOD, Navy, and NAVAIR capabilities such as but not limited to SharePoint, MYTeam, Network File Shares and Public Folders. Keep abreast of initiatives, policies, guidance and processes. Software Configuration Management Version Control must be performed and documented for all information repositories. Design Site Architecture, provide content Management, provide Access Control, process security group requests, provide capacity management, assist in establishing Business Rules and Naming Conventions that affect SharePoint, MYTeam, and Network File Shares. (Site Architecture Design Deliverable) (CDRL TBD) Provide user assistance, knowledge sharing and communications related to IM to AIR 4.11.

Provide database administration, systems analysis, design, programming, training, and documentation for the 4.11.5 Repositories; Access Database Tracking Systems; and Excel Tracking Spreadsheets. Convert to newer technology or tracking method for efficiency, audit readiness, and capturing of metrics.

Assist 4.11.5 with information management of inventories for Audit Readiness.

3.4.3 System Administration, Information Assurance, Technical and Administrative Support (CPFF SLIN #) System Administration (SA), Information Assurance (IA), technical and administrative support for AIR 4.11 Research, Development, Test and Evaluation (RDT&E) networks is required. Keep abreast of DOD, Navy, NAVAIR and RDT&E policies, guidelines, and processes. Assist in disseminating information to 4.11 Department’s RDT&E POCs. Assist in managing CORE software on RDT&E and access control. Perform System Administration, documentation, tracking and disposition, and provide technical support on network, hardware, and software for the 4.11.5 RDT&E network. Perform all Information Assurance tasking for 4.11.5 RDT&E Network as required to be compliant and maintain Authority to Operate (ATO). Recommend hardware and software for system upgrades and assist in market research for 4.11.5 RDT&E related procurements. The unclassified and classified environment includes networks, closed-loop local area networks, stand-alone computers, printers, multi-functional devices (MFDs) and other external peripherals and devices. Assist in managing Enterprise Mission Assurance Support Service (eMASS), Vulnerability Remediation Asset Manager (VRAM), NAVAIR Certification and Accreditation Package Process (NCAPP), and any other required systems for 4.11.5 RDT&E lab(s). Contractor shall assist in maintaining documentation such as but not limited to Network Diagrams, Hardware/Software Lists, Certification & Accreditation Documentation, Smartcard Documentation, and Tech Refresh Documentation.

3.4.4 Cyber Security/Information Assurance (CPFF SLIN#). Cyber Security/Information Assurance is required. Keep abreast of NETWARCOM, DOD, Navy and NAVAIR policies, guidelines, and processes. Assist with AIR 4.11 Information System Owner (ISO)/Information System Security Manager (ISSM) duties. Assist AIR 4.11 Department liaisons between NAVAIR NAWCAD 7.2, and NAWCAD 5.4. Assist NAVAIR transition from DOD Information Assurance Certification and Accreditation Process (DIACAP) to Risk Management Framework (RMF). Be a Trusted Agent (TA) for CTO 08-08 Compliancy and Alt Tokens. Maintain CTO compliant hard drive inventory. Coordinate AIR 4.11 Department Information Assurance Vulnerability Management (IAVM)/Compliance Task Order (IAVA/CTO) and Data call responses. Communicate information to AIR 4.11 Department. Assist in Cyber Security status tracking to AIR 4.11 Leadership. Provide 4.11 Systems and RDT&E Networks with Certification and Accreditation (C&A) Support. Assist in managing and obtaining data to be included in but not limited to eMASS, VRAM, NCAPP, and RMF records for Systems and RDT&E labs.

3.4.5 IT Compliance (CPFF SLIN#). Assist Site IT POC with Site IT Approval Authority tasking. Review and approve, as Internal Reviewer, Air 4.11 Information Technology Procurement Requests (ITPRs) and Amendments for Navy/Non-Navy/Non-NAVAIR for DOD/NAVY/NAVAIR IT Compliancy in government system, currently NAVIDAS, is required. Determine if IT Procurement needs to be submitted in NAVIDAS. Submit 4.11.5 ITPRs and amendments. Keep abreast of DOD, Navy and NAVAIR policies, guidelines, and processes regarding IT Compliancy and Enterprise Licenses. Assist Site IT POC with responsibilities, being the liaison between AIR 4.11 and 7.2 Information Resource Management (IRM). Maintain electronic files for audit readiness and reference. Maintain a 99% Approval Rating with 7.2 on AIR 4.11 ITPR submissions. Coordinate AIR 4.11 Department responses to data calls.

3.4.6 Application Portfolio Management (CPFF SLIN#). Management of AIR 4.11 Application Portfolios is required. Ensure all software applications and servers have obtained proper status in DoD Information Technology Portfolio Repository (DITPR-DON) and DON Application & Database Management System (DADMS). Keep abreast of DOD, Navy, and NAVAIR policies, guidelines, and processes and communicate with Division RDT&E POCs. Be the liaison between AIR 4.11 and the NAVAIR Functional Area Managers (FAMs). Assist AIR 4.11 RDT&E Labs with registration of networks and applications in DADMS for Authority to Operate (ATO). Perform RDT&E lab application reviews. Assist in completion and review submittal of FAM questionnaires. Be the liaison between AIR 4.11 and the Functional Area Managers (FAMs). Be the liaison between the AIR 4.11 and 7.2 Legacy Applications team to ensure that applications are NMCI compliant and approved for use on NMCI.

3.4.7 Video Tele-Conference and Conference Room Support (CPFF SLIN#). Video Tele-Conference (VTC) Support and Conference Room Support is required. Provide integrated technical support capability for computers, projectors, sound systems, speakers, VTCs connectivity, and hardware and software. Be the liaison between AIR 4.11, PAX NAVAIR Video Tele Conference (VTC) Team, and Business Telephone Office (BTO). Provide presentation support.

3.4.8 ERP IT Support (CPFF SLIN#). Assist Site IT ERP Approver with review of AIR 4.11 IT Purchase Requisitions (PR)s and Procurement Initiation Document (PID)s. Perform verification of IT PR and PIDs against Information Technology Purchase Request (ITPR) Approval and address inconsistencies or issues. Pull ERP reports and generate spreadsheets with the ERP data. The data shall be entered into government provided tracking systems.

3.4.9 Procurement Support (CPFF SLIN#). Procurement support for 4.11 and 4.11.5 is required. Support includes but is not limited to market research; completion of procurement related documentation; initiation, submission and tracking of procurement requests; and receipt of procurements. Procurement documentation shall be entered into government provided tracking systems.

3.4.10 Data Analysis and Collection Support (CPFF SLIN#). Data Analysis and Collection Support is required. The support includes data analysis, interpretation, and data entry into various systems. The systems are government owned and maintained by the contractor. Assist AIR 4.11 with Overhead IT Budget Planning and data calls. Coordinate AIR 4.11 Department responses for data calls.

3.4.11 Physical Security Support (CPFF SLIN#). Assist in providing Physical Security consisting of being the alternate Point of Contact (POC) for 4.11 Department NMCI SIPR Equipment and Rooms. Be building 8009’s alternate NMCI SIPR Room POC for Secure Space Accreditation and COMSEC Local Element. Support of the Proximity and Electronic Security System (ESS) is required. Consultation, installation, maintenance, and access control of new and existing systems is required. Install and integrate building and inter facility Surveillance Camera (Hidden & Outdoor) systems. Provide technical support of hardware, software, and connectivity.

3.4.12 Paging System Support (CPFF SLIN#). Maintenance and operation of Air 4.11 paging systems is also required, as well as providing documented recommendations on enhancements and replacement equipment to the existing systems as requested.

3.4.13 Infrastructure Support (CPFF SLIN#). Infrastructure support is required to analyze, design, install, document and maintain Outside Plant (OP) and Inside Plant for RDT&E and NMCI. The infrastructure support includes providing input to maintain updated drawings of the OP for both the RDT&E backbone and the NMCI//NGEN backbone. The infrastructure support also includes providing input to maintain Inventory of Connectivity drawings. The contractor is responsible for performing engineering analyses on existing infrastructure and for providing recommendations and other proposed engineering solutions. Design, analyze, install, terminate, maintain and provide emergency repair on fiber, copper, CAT5, 5E, and 6. Infrastructure support personnel must be BICSI and Manhole Certified.(CDRL TBD)

3.4.14 Software Support (CPFF SLIN#). Software support services are required. Support includes requirements analysis, design, development, testing, integration and documentation of business methods and software routines to resolve persistent operational deficiencies in Air 4.11 owned Information Technology/Information Management assets. Software support is also required to integrate vendor provided IT programs and services into the AIR 4.11 infrastructure. Software support includes incorporating applications into the applicable infrastructure (e.g., RDT&E, NMCI, Next Generation Enterprise Network (NGEN), standalone, etc.).

3.4.15 HAZMAT Support (CPFF SLIN#). HAZMAT support is required. The contractor shall conform to all state, local, Federal and Navy mandated regulations governing obtaining, handling, storage, use of, packaging, and disposal of hazardous materials. The contractor shall maintain the Authorized User List, applicable MSDS documents and spill plan; obtain and store all materials in approved locations; and hazardous waste shall be properly packaged and disposed of in established hazardous waste accumulation sites. All leaks and spills shall be reported to the NAWCAD Hazmat team located at Webster Field and Pax River. The COR shall be immediately notified and advised of required assistance.

3.5 Graphics/Reports Processing Operation Support (CPFF CLIN 0005). In support of the design, development, integration, testing, installation, etc., of AIR 4.11 Department programs, graphics, multimedia, and reports processing support is required. This support includes preparation of visual aids such as illustrations, graphs, charts, viewgraphs, slides, photographs, and video media. The support includes preparing illustrated products, brochures, newsletters and reports, from the rough drafts through to the finished product used by the Department in their support of assigned engineering tasks. The support includes having access to and operating government equipment during the report preparation process including photocopy machines, printing equipment, laminators, binders, labeling and framing equipment. The support shall rely on the use of digital photography and video by accessing government owned camera systems. Government reports may also require the preparation of posters, flyers and other visual aids and exhibits. The Department may require that these exhibits be made transportable so the Department briefs can be displayed at off-site locations.

3.6 Facility Coordination Support (CPFF CLIN 0006).

3.6.1 Facilities Management Support (CPFF SLIN#). The AIR 4.11 group at St. Inigoes provides full scale Facilities Coordination efforts in support of all AIR 4.11 Divisions. This support includes interfacing at a minimum with AIR 4.11 personnel, NAVFAC Engineers, NAVFAC Project Managers, NAVFAC Inspectors, AIR 7.10, AIR 4.0, Architect/Engineering Firms, BOS Contractors, outside facility service and utility organizations (i.e. SMECO) for Facility Maintenance, Facility Operations, New Facility Design, New Facility Construction and Facility Upgrades/Repairs.

3.6.1.1 Support includes performing inspections, capturing facility requirements, developing scopes of work for upgrades/repairs, preparing work requests, preparing service orders, reviewing facility drawings and construction packages, maintaining facility records, perform program status briefings, interface and update information systems such as SharePoint, Infrastructure Business Operations Navy System (IBONS), Information Move Management (IMM) and Building Energy Monitoring (BEM), and develop reports and minutes in support of current and upcoming project meetings.

3.6.1.2 Support including providing guidance and recommendations on NAWCAD, NAVAIR, NAVFAC and Non-Navy Agency (i.e. Maryland Department of the Environment) policies and procedures which affect AIR 4.11 Facilities Operations.

3.6.1.3 Support including ensuring that all construction and facility related requirements comply with NAVFAC, Environmental and NAS airfield rules and regulations.

3.6.1.4 Support including providing of guidance for developing and managing facilities and environmental compliance contracts to assure rules, regulations and policies are complied with in attaining and administering these contracts.

3.6.1.2 Facilities Support (CPFF SLIN#).

Maintain a log of incoming trouble calls to the facility support desk. Note person who is calling, building that has a problem; nature of the problem; points of contact at the building including phone numbers; note whether it is an emergency or a routine problem. Post maintenance/repair requests to the 4.11.5 and 4.0 tracking system(s) and provide daily updates to the status. E-mail service order requests to Public Works. Get Service order number from return e-mail and log item into government provided tracking system(s) and provide daily updates to the status. E-mail service order requests to Public Works. Get Service order number from return e-mail and log item into government provided tracking system(s). Log all facility contracts for Webster Field in the government provided tracking system(s). Coordinate customer feedback forms monthly and forward to 4.11 customers.

3.7 Systems Engineering and System Acquisition Support (CPFF CLIN 0007). It is the Government’s intention to conduct a set of system engineering reviews, at their discretion, for projects that include system design and delivery as outlined in NAVAIRINST 4355.19D. In the case that the NAVAIRINST is not applicable, the Government will specify in writing the relevant directive to be followed. For non-acquisition category (ACAT) programs, it is likely that, at a minimum, System Requirement Reviews (SRRs), Preliminary Design Reviews (PDRs), Critical Design Reviews (CDRs) and System Verification Reviews (SVRs) will be conducted on projects where a system will be developed or delivered. Other reviews that may occur at the Government’s discretion are: Initial Technical Reviews (ITRs), Alternative System Reviews (ASRs), System Functional Reviews (SFRs), Software Specification Reviews (SSRs), Integration Readiness Reviews (IRRs), Test Readiness Reviews (TRRs), Physical Configuration Audits (PCAs) and In Service Reviews (ISRs). A Design Review Information Package shall be provided for each Review (CDRL TBD) as required by individual task orders.

In an effort to successfully navigate the System Engineering Technical Review (SETR) process, the Contractor must have a robust Systems Engineering model utilized in the engineering of their systems. Upon contract award, the Contractor’s System Engineering process will be reviewed by the Government for completeness and acceptability. (CDRL TBD) Additionally, at the Government’s discretion, the Contractor shall be required to develop a Systems Engineering Plan (SEP) (CDRL TBD) for projects/programs deemed to have sufficient complexity. The SEP will encompass the project/program’s technical approach, including processes, resources, metrics, applicable performance incentives and the timing, conduct and success criteria of technical reviews for tasking that includes system design or delivery.

The Contractor shall provide engineering and program management expertise to support systems engineering and acquisition. Specifically, the Contractor shall:

j. Support the development of SE metrics and other performance indicators.

3.7.1 Progress Reports. The Contractor shall provide monthly Contractor’s Progress, Status and Management Reports (CDRL TBD) as required by individual task orders.

3.7.2 Briefings and Plans. The Contractor shall provide architecture briefings as required by individual task orders.

3.8 Project Management Support (CPFF CLIN 0008). The Contractor shall monitor work performed against milestones planned to assure that each project objective is met according to schedule. The Contractor shall respond to administrative and programmatic data calls, provide administrative planning related to program events and day-to-day operations and activities of assigned projects, support administrative planning, record keeping, data entry and communications including the following:

3.8.1 Progress Reports. The Contractor shall provide monthly Contractor’s Progress, Status and Management Reports (CDRL TBD) as required by individual task orders.

3.9 Contracts Support (CPFF CLIN 0009). Assist AIR 4.11 Departments with Contracts support. Assist 4.11.5 with contracts, financial, and Contract Officer Representative (COR) related tasking.

3.9.1 Contract Management (CPFF SLIN#). The Contractor shall provide a monthly Contractor’s Progress, Status and Management Report (CDRL TBD), which shall cover overall status and specific status on each effort on the contract and shall also deliver a monthly Funds Expenditure Report (CDRL TBD) and Voucher Reconciliation Report (CDRL TBD) as required by individual task orders.

3.10 Telecommunications and Visitor Control Support (FFP CLIN 0010)

3.10.1 Building 8009 Support (FFP SLIN#). At facility B8009, perform the following functions:

3.10.1.1 Function as the main information center for Webster Field to provide information and directions to 4.11 Department and Webster Field visitors. Provide guidance to other 4.11 Telecommunications and Visitor Control personnel.

3.10.1.2 Operate a telecommunication console to relay incoming, outgoing and intersystem calls. If appropriate personnel are not available, record a written message and ensure that they receive it. Route critical or emergency calls or contacts through the government chain of command, when requested to do so by the caller or by 4.0 guidance. The console shall be monitored during normal business hours for normal workdays, Monday through Friday.

3.10.1.3 Maintain a visitor control log. Determine the nature of the visit, contact cognizant government points of contact (POC’s), examine the credentials of all in-coming visitors and request and observe signing of seriatim log for all visitors who are authorized to proceed through the building. Schedule visitors in current visitor control system.

3.10.1.4 Schedule and maintain Command and building conference rooms and pavilion schedules.

3.10.1.5 Receive building move requirements and enter into the Information Move Management (IMM) system for processing.

3.10.1.6 Assist in coordinating building functions and preparation for visitors.

3.10.1.7 Prepare work requests for building requirements. Notify and coordinate with Shipping and Receiving Group and customer for excess equipment or furniture handling.

3.10.1.8 Assist 4.11 Department with Webster Field Base Wide Communications via email or paging system.

3.10.1.9 Provide liaison between Webster Field and Patuxent River for any telecommunication related matters.

· Maintain Webster Field extension database and keep for reference for Business Telephone Office and Webster Field.

3.10.1.10 Perform as the central point of contact for 4.11.5 and Bldg 8009 personnel to receive, evaluate and act upon telecommunication-related customer complaints, requests for service and repair problems. Call service requests into the NAVAIR National Help Desk. Monitor that repairs are completed and provide QA on service work.

3.10.1.11 Perform other office functions such as but not limited to; sorting and distributing all incoming mail, shredding, and ordering of office supplies and paper.

3.10.2 At facility B8185, perform the following functions (FPP SLIN#):

3.10.2.1 Provide voice and site control for all visitors accessing the Special Communications Mission Solutions (SCMS) Division’s primary facility, located at B-8185 at Webster Field, St. Inigoes, Md. Maintain a visitor control log. Determine the nature of the visit, contact cognizant government points of contact (POC’s), examine the credentials of all in-coming visitors and request and observe signing of seriatim log for all visitors who are authorized to proceed through the building. Monitoring of visitors shall be provided from 0700 to 1630, Monday through Friday.

3.10.2.2 Operate a voice console to contact and relay information to government personnel regarding incoming visitor’s calls and contact requests. Record written messages for government personnel who are unavailable to take incoming calls or to see visitors, and forward those messages to the government employee as soon as practical. Route critical or emergency calls or contacts through the government chain of command when requested to do so by the caller. The console shall be operated from 0700 to 1630, Monday through Friday.

3.10.2.3 Contact the Patuxent River Base Telephone Office (BTO) at extension 2-3104 to report telecommunication issues. Maintain a log of all trouble related calls, complaints or requests for service and repair. (CDRL TBD) Follow up on trouble calls and service requests as required until all issues are resolved.

3.10.2.4 Receive, review and distribute telephone bills within the SCMS Division for certification.

3.10.2.5 Receive, maintain a log of, and distribute daily travel orders and travel related information to the appropriate government personnel.

3.10.2.6 Receive building move requirements and enter into the Information Move Management (IMM) system for processing.

4.0 PROGRESS REPORTS.

4.1 Funds and Time Expenditure Report. The Contractor shall prepare monthly funds and time expenditure reports, which depict the costs associated with each SOW paragraph, including a breakout of costs per task, monthly and year-to-date work hours (straight time and overtime), hourly rate and costs expended per individual (CDRL TBD).