18RJQ32_syn_att.docx

Statement of Work

MULTI-SPECTRAL TARGETING SYSTEM (MTS) FAMILY OF SYSTEMS

FIELD SERVICE REPRESENTATIVE (FSR) SUPPORT

SCOPE

This Statement of Work (SOW) documents the Government’s requirements for Field Service Representative (FSR) for Electro-Optic/Infrared (EO/IR) technology in support of Operation Enduring Freedom, Operation Inherent Resolve and missions in Africa Command (AFRICOM) and other areas of operation as they become known. Systems currently being supported are the Common Sensor Payload (CSP) and the Sky Warrior Multi-spectral Targeting Systems (MTS). The FSR will support the aircraft repairs and sustainment of sensors utilized on the US Army Gray Eagle and Sky Warrior MQ-1 Unmanned Aerial Vehicles (UAV) as well as other platforms as they become known. The Contractor shall be responsible for the quality of FSR support/performance, supervision, oversight, and control over the contractor personnel performing the services herein. Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government Procuring Contracting Officer.

SYSTEM DESCRIPTION

MTS is a multi-sensor day/night imaging payload. It is capable of providing imagery to increase the commanders situational awareness and capable of acquiring, ranging, identifying, and laser designating targets for precision guided munitions. There are multiple MTS configurations to include the AAS-44, AAS-52, AAS-53, AAS-54, DAS-1, DAS-2, DAS-3, DAS-4 and ZSQ-2. The various MTS configurations include both sensors and active laser including Laser-Rangefinder Designators (LRD), Eye-safe Laser Rangefinder (ELRF), Laser Target Marker (LTM), and Laser Spot Tracker (LST). The Electro-Optic (EO) sensor provides either color or monochrome imagery during daytime conditions as selected by the operator. The Infra-Red (IR) sensor provides imagery during various environmental conditions, day and night, to include some battlefield obscurants. The ELRF provides accurate target location and allows a first round fire for effect. The LTM provides a capability to quickly cue or conduct target handover to personnel equipped with Image Intensifier (I2) devices. The MTS is employed on a wide variety of manned and unmanned platforms.

PERIOD OF PERFORMANCE

The Period of Performance (PoP) shall be 12 months from date of award plus four (4) 12 month option periods.

APPLICABLE DOCUMENTS

NON-GOVERNMENT DOCUMENTS

REQUIREMENTS

The following paragraphs detail the Contractor’s requirements to maintain MTS Family of Forward Looking Infrared (FLIR) Systems in the Field both in the Contiguous United States (CONUS) and Outside the Contiguous United States (OCONUS). The services include, program management, engineering, technical, logistics support and training.

Services Program Support Programmatic support shall be conducted to ensure timely delivery of the Field Support Representative (FSR) Support and FSR maintenance data collection. The Contractor shall establish a single management focal point to meet all the administrative, managerial, and financial requirements for the contract and subsequent Delivery Orders (DOs). The Contractor shall be responsible for managing all aspects of the FSR Management during the POP, including the performance of any Sub-Contractors directly associated with this effort. The Contractor shall ensure all employees successful complete all mandatory training as required.

Status Reporting The Contractor's Program Manager shall track, measure, and report program status monthly, which shall be inclusive of the tracking and reporting of FSR tasking in work covered under sections 6.1.8. (CDRL A001, Contract Status Reporting, DI-MGMT-81991) Additionally, the Contractor shall support electronic and telephonic communication, as required to support the MTS FSR program. Weekly Status Reports shall be provided by each FSR to account for all maintenance and troubleshooting actions during the corresponding time period. These reports shall be distributed to the Government POCs, as required.

FSR Master Deployment Schedule The Contractor shall maintain a FSR Master Schedule as required by individual DOs to manage deployment schedules for CONUS and OCONUS sites where FSR Support is required. The Contractor shall provide the Government electronic access to the FSR Master Schedule. Unless another format is specifically approved by the Government, the schedule will be in Microsoft Excel format. (CDRL A001, Contract Status Reporting, DI-MGMT-81991).

FSR Kit The Contractor shall be responsible for supplying FSR Kits in accordance with the Government maintained drawing (85001746) in Section 5.0 of this document. The Government shall provide the initial FSR Kit, for each identified Unit location, in support of this requirement. The Contractor shall maintain the FSR Kit material inventory which shall include the replenishment of material, as required. The Contractor shall provide FSR Kits for any new site locations requiring FSR support. The Contractor shall provide an FSR Kit inventory list to the Government. Unless another format is specifically approved by the Government, the inventory list will be in Microsoft Excel format. (CDRL A001, Contract Status Reporting, DI-MGMT-81991).

FSR Maintenance Support The Contractor shall provide On-Site Maintenance support with FSRs. These FSRs shall have the capability to perform maintenance above Field levels of maintenance as well as provide operational assistance. This support will be required for both CONUS and OCONUS operating locations. Required consumable and tools, within the FSR Kit, shall be maintained in accordance with Test, Measurement and Diagnostic Equipment (TMDE) standards.

FSR Requirements The FSR shall have repair and maintenance experience specific to the MTS family of sensors. The FSR shall be certified for at least the Basic Field Maintenance level for the MTS Sensor they will be supporting. The FSR shall be a US citizen with an active/current Secret Level security clearance. In the event a higher level of security clearance is required, the FSR shall be able to obtain such.

The FSR shall have a minimum of three (3) years repair/maintenance experience with advanced military electronic systems both at the Field and/or depot level.

FSR Pre/Post-Deployment Requirements Pre-deployment training at the CONUS Replacement Center (CRC) shall be completed by each FSR, as required. Deploying FSRs will receive Personal Protective Equipment (PPE) for use during the period of deployment. All assets will be issued and tracked by Government CRC personnel. The Contractor shall ensure FSRs accomplish the pre/post medical deployment requirements (medical, dental, immunizations, etc.). The Government shall coordinate government Letter of Authorization (LOA) and Common Access Card (CAC/ID) for the FSRs prior to deployment. The Contractor shall provide Defense Base Act Insurance coverage for deployed FSRs. Danger Pay and Hardship premiums shall be the responsibility of the Contractor to its deployed FSR technicians.

Common Sensor Payload (CSP) FSR Supplemental Requirements In support of Common Sensor Payload (CSP) FSR Requirements, the Contractor shall coordinate with the Government for equipment maintenance training. CSP Supplemental Training will be provided by Product Manager Electro-Optic/Infrared (PdM EO/IR), as required. The Contractor shall ensure any new FSR supporting CSP attend this training prior to deployment. Additionally, annually, the FSRs shall be required to attend CSP FSR Refresher training. In the event that PdM EO/IR Training team is not available for training during the required time period, the Government can authorize the Contractor to proceed with deployment.

A CSP Field Maintenance Technical Manual and Operating Procedure will be provided to the FSRs by the Government. This Technical Manual describes specific Field level repairs that shall be followed by the FSRs in support of required Field level repairs. The Contractor shall not deviate from provided maintenance procedures unless explicitly directed by the Government.

FSR Transportation The Contractor shall be responsible for coordinating all CRC schedule requirements for FSRs prior to deployments. When required, the Government shall provide transportation to the Forward Operating Bases (FOBs) in support of required FSR Tasking.

FSR Tasking The Contractor shall provide FSRs at CONUS and OCONUS locations to provide maintenance and support services for the MTS Sensors, and associated equipment to include Turret Units, Hand Controller Units and Electronics Units. Possible durations for the CONUS FSR range from daily to annual timeframes, as required. The FSRs shall perform repairs during the PoP at identified sites in support of the Field repair level. The Government shall provide a work shop, workbench, telephone and secure storage for the FSR to maintain the MTS Sensor they are supporting. Operations & Operational Maintenance tasks, such as preflight and post flight inspection of the system may be performed on a non-interference basis separate from any ongoing repair activity being conducted. FSR duties shall include: testing, repairing, removing and replacing parts, loading software and firmware for systems, subsystems, equipment, and components. The sample repairs include replacing circuit card assemblies, high energy converters, along with various optical/mechanical assemblies. The Contractor shall analyze and diagnose the failure mode, report the incident by electronic communications to the Government, notify the Government of all effected repairs, and perform the repair operation and complete the post maintenance checkout procedure.

FSR support is required twelve (12) hours per day, seven (7) days per week (eighty four (84) hours/week). The FSR shall flex their daily work schedule to support the end-user mission requirements. Testing of repairs performed by an FSR in the Field shall be in accordance with Contractor Standard Test Procedures. Field repairs performed by FSRs inspected and accepted by the Government representative onsite as needed. All parts removed during Field repairs remain the property of the Government. Disposition of all Government Property will be communicated to the Contractor by the Government. The Government shall provide spare Shop Replaceable Units (SRUs)/Line Replaceable Units (LRUs) for the FSRs to utilize in support of remove and replace maintenance required. The Contractor shall provide a Government Furnished Material (GFM) inventory consumption report to the Government monthly. Unless another format is specifically approved by the Government, the consumption report shall be in Microsoft Excel format. (CDRL A001, Contract Status Reporting, DI-MGMT-81991).

The Government shall provide the FSR meals, housing, and internet connectivity at the OCONUS site as available.

FSR Maintenance Data Collection, Analysis and Reporting The Contractor shall maintain and provide a maintenance log for all active FSR sites. This maintenance log shall indicate the MTS Sensor per serial number, date received, customer complaint, required parts and material, stage of the repair, location of the MTS Sensor, date complete (or projected date to be completed), repair maintenance tasks performed). The Contractor shall utilize Integrated Product Data Management (iPDM) MTS Repair Module to account for all repairs and maintenance actions completed by the FSR in the Field. This shall include the GFM utilized in support of the required maintenance actions for the specific Line Replaceable Unit (LRU) MTS Product.

eCRAFT Funds and Labor Reporting Requirement The Contractor shall provide progress on all tasks and financial status of the task order shall be reported monthly by submitting the Contract Status Report and the Contractor's Funds and Man-hour Expenditure Report. These reports shall be uploaded through the Electronic Cost Reporting and Financial Tracking (eCRAFT) system. The eCRAFT e-mail address for report submission is: Ecraft.nuwc.npt.fct@navy.mil. An eCRAFT acceptance/rejection will be indicated by e-mail notification from eCRAFT. The contractor shall submit their reports on the same day and for the same timeframe the contractor submits an invoice in iRAPT. The amounts shall be the same (CDRL A001, DI-MGMT-81991), (CDRL A003, DI-FNCL-81537), (CDRL A004, DI-MGMT-80004A).

Security The Contractor shall comply with Security procedures specified in the DD254, Department of Defense Contract Security Classification Specification. All FSRs shall obtain a minimum clearance level of SECRET. Access to classified information is limited by security clearance level and need to know. All classified material shall be handled in accordance with approved security practices and procedures.

Data Deliverables