QASP_25_September_2015.doc

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QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

For Contractor Logistics Support (Supply) the U. S. Navy E-6 Fleet

1. Purpose

This QASP is a Government-developed and applied document used to ensure systematic quality assurance methods are used in the administration of this performance-based contract. The intent is to ensure that the Contractor performs in accordance with the performance metrics and the Government receives the quality of services called for in the Contract.

This requirement is for Contractor Logistics Support (Supply) to assist the Navy in its goal of providing superior supply support to the fleet. The resulting vehicle will be a contract for Contractor Logistics Support (Supply) with a base plus four (4) one-year options. A properly executed QASP will assist the Government in achieving the objectives of this support.

2. Authority

Authority for issuance of this QASP is provided under Contract Section E – Inspection and Acceptance, which provides for inspections and acceptance of the efforts and documentation called for in the PWS, to be executed by the Contracting Officer or a duly authorized representative.

3. Scope

To fully understand the roles and responsibilities of the parties, it is important to first define the distinction in terminology between the Quality Control Plan and QASP. Contractor Logistics Support (Supply), and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract.

The QASP provides the plan for government surveillance oversight of Contractor Logistics Support (Supply) to ensure that they are timely, effective, and are delivering the results specified in each contract.

4. Government Resources

The following definitions for government resources are applicable to this plan:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance. The Procurement Contracting Officer (PCO) for this contract is Mr. Adam Caudle, AIR 2.3.5.4. The Administrative Contracting Office (ACO) will be designated in the resulting contract. Contracting Officers are designated via a written warrant, which sets forth limitations of authority.

Contracting Officer’s Representative (COR) – An individual appointed in writing by the PCO to assist in administering the contract. The limitations of authority are contained in a written letter of appointment. The COR for this contract will be Ms. Debbie Martin AIR 6.7.1.2E.

5. Responsibilities

The following government resources shall have responsibility for the implementation of this QASP:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures Contractor Logistics Support (Supply) Services receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative – The COR is responsible for monitoring contract performance in order to ensure compliance with the contract terms and provisions. Review, comment, and report on the Contractor’s progress and ensure the Contractor complies with reporting requirements. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms or conditions shall be referred to the Contracting Officer for action.

6. Methods of QA Surveillance

Contractor Performance Assessment Report System (CPARS) – The successful offeror contractor has a vested interest in the government generated CPARS under this contract. An evaluation using the CPARS format will be performed for each period of performance. The Government for this procurement will address the quality of product or service, schedule, cost control, business relations, management, and other important areas. As this information may affect future source selections throughout DoD, and the continuation of the contract, the annual Government assessment will be used to determine successful contractor performance.

QASP – The below listed method of surveillance shall be used by the COR in the technical administration of the QASP. In addition, the Data Performance Standards contained in Enclosure (1) will be utilized in the performance of contractor quality assurance surveillance.

7. Surveillance Tasks

Enclosure (1) sets forth the Data Performance Standards.

8. Documentation

The COR will maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the government’s performance of the quality assurance function. All such records will be maintained for the life of the contract. The COR shall forward these records to the Contracting Officer at termination or completion of the contract.

9. Enclosures

Enclosure (1) – Data Performance Standards

System Support Standards

Not Mission Capable Supply (NMCS)

Monthly 100% inspection by COR and Customer Feedback

See Below

Partial Mission capable Supply (PMCS)

PWS 1.4.2

Supply Effectiveness ( Net and Gross)

PWS 1.4.3

Net Supply Effectiveness 97% goal/96% Minimum

94% goal/92% Minimum Gross Supply Effectiveness

Issue Delivery Time ,IG1

PWS 1.4.4

Support Equipment Readiness

PWS 1.4.5

95% maximum 90% minimum SE Readiness

Supply Not In Stock (NIS) (IG1 and IG2) Deficiencies

PWS 1.4.6

IG1 NIS Maximum 1%

IG2 NIS Maximum 3%

Monthly 100% inspection by COR and Customer Feedback

See Below

Response time (Status of Material)

PWS 1.4.7

In those instances where requested material or services are not available on-site, the contractor shall meet the following requirements:

a. Status of material availability within 1 hour

b. Status on not carried / NIS IG-I requirements within 4 hours

c. Status on all other not carried / NIS requirements within 24 hours

d. Emergency Services (grounded aircraft / Not Mission Capable (NMC) Continental United States (CONUS)) within 24 hours

Monthly 100% inspection by COR and Customer Feedback

See Below

DATA PERFORMANCE STANDARDS

A001 – OPSEC Plan

Review by AIR-7.4.4 as Required.

See Below

* Performance Work Statement

All PWS/CDRL tasks, including sub-tasks, will be assessed focusing on the following:

Quality of Product or Service – Assess the Contractor’s efforts in meeting, planning and management of program tasks, the quality of support provided, completeness and accuracy of deliverables, management of interfaces, and the management of an integrated effort to meet performance metrics listed above.

Schedule – Assess the Contractor’s performance in delivering contract data items according to CDRL requirements.

Business Relations – Assess the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor’s cooperative behavior, effective business relations, and customer satisfaction.

Management – Assess the Contractor’s success to which the Contractor executes its responsibility for integration and coordination of all activity needed to execute the contract; identifies and applies resources required to meet performance metrics and schedule requirements; assigns responsibility for tasks/actions required by contract; communicates appropriate information to affected program elements in a timely manner.

The evaluation ratings are as follows:

Dark Blue (Exceptional) – Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

Purple (Very Good) – Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective action taken by the Contractor were effective.

Green (Satisfactory) – Performance meets contractual requirements. The contractual performance of the element or sub-element contain some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

Yellow (Marginal) – Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

Red (Unsatisfactory) – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the Contractor’s actions appear or were ineffective.

Surveillance: The Government will perform an assessment of overall contract performance utilizing the CPARS evaluation rating definitions listed above. This assessment will occur at the end of each contract period.

**Incentive: The following incentives shall apply to performance under the contract. Exercise of option periods will be dependent on the contractractors ability to achieve satisfactory performance in accordance with the standards above. Additionally, CPARS/ IPARS will be conducted to incentivize the contractor to achieve an exceptional rating on their CPARS / IPARS. CPARS are used to assess and document the contractor’s performance and provide a record, both positive and negative, for future use in contract competitions.

Surveillance Activity Checklist

Monthly Surveillance:

The COR will perform a monthly assessment of Quality, Schedule, Business Relations, Management and Other Areas as applicable utilizing the CPARS evaluation rating definitions listed above. This information will feed into the annual CPARS assessment.

Attachment (1)