MED56 Bidder Reference Template.docx
DOCX document 16 KB Posted
- Contract number
- MED56
- Issued by
- Massachusetts
About this file
This document is a Customer Reference Letter Template for a Pharmaceutical Prime Vendor procurement (MED56) issued by the Massachusetts Operational Services Division. The template is designed for potential bidders to obtain and submit customer references as part of their bid response, with the letter to be completed by a current or previous customer of the bidding pharmaceutical wholesaler. The document is addressed to Jennifer Canela, Strategic Sourcing Manager, located in Boston, Massachusetts, and provides a structured format for evaluating a vendor's past performance.
The reference letter template includes a comprehensive evaluation framework with five key assessment areas: vendor willingness and ability to work with the customer, ethical approach and responsiveness, communication and personnel availability, organizational capabilities including payment and special situation handling, and an issues/complaints review. Respondents are asked to rate the vendor on a scale from 0-5 across these dimensions, with specific focus on the vendor's performance as a pharmaceutical wholesaler. The template allows for detailed qualitative feedback and serves as a critical component of the procurement process for evaluating potential pharmaceutical prime vendor contractors.
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Text version
Bidder’s Customer Reference Letter Template RFR MED56 Pharmaceutical Prime Vendor
Instructions: (a) Entity Providing Reference - Please transfer to your letterhead, complete, & send this Reference Letter to the business you are referencing, (b) Bidder – include this reference with your bid.
April 21, 2023
Jennifer Canela Strategic Sourcing Manager Procurement Number: MED56 Pharmaceutical Prime Vendor Operational Services Division One Ashburton Place, Room 1017 Boston, MA 02108-1552
Re: Business Reference for _________________________________[name of Bidder company for which you are submitting reference] to be used in evaluating response to Procurement number MED47 Pharmaceutical Prime Vendor
Dear Ms. Canela:
Our entity has had a business relationship with the company named above as a Pharmaceutical Wholesaler for a period of _____ years. When purchasing products, the following have been representative of our experience with the company listed above.
Please Circle One Response for each Question or parts of a Question.
| 1) | Bidder’s past willingness and ability to work with you (would you want to continue to work with them): | |||
| (5) Excellent | (3) Good | (1) Fair | (0) Poor |
| 2) | Bidder’s willingness, ethical approach, responsiveness and effectiveness in working with you: | |||
| (5) Excellent | (3) Good | (1) Fair | (0) Poor |
| 3) | Bidder’s communication, leadership, thoroughness, and the availability of key personnel: | |||
| (5) Excellent | (3) Good | (1) Fair | (0) Poor |
| 4) | Bidder’s organizational ability such as payment, credits, and dealing with special (including emergency) situations: | |||
| (5) Excellent | (3) Good | (1) Fair | (0) Poor |
5) This 2 part question is about issues/complaints with this customer.
| a) | Were there any issues/complaints that you were aware of against this customer | |
| (5) No | (0) Yes |
| b) | If you answered Yes to Question 5a, how well were they resolved: | ||||
| (4) Excellent manner | (3) Good Manner | (1) Fair | Manner | (0) Poor Manner |
Should you require further information, my telephone number is: _____________________.
Sincerely, _____________________________(signature required)
Remove shading & PRINT NAME HERE Remove shading & insert YOUR TITLE within BUSINESS SUBMITTING REFERENCE
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