Mandatory Services Check List.docx
DOCX document 57 KB Posted
- Attached to
- Fleet Management Services
- Contract number
- VEH113
- Issued by
- Massachusetts
About this file
The document is a Mandatory Services Check List for VEH113 Fleet Management Services, issued by the Massachusetts Office of State Procurement (OSD) located at One Ashburton Place in Boston. This checklist appears to be a comprehensive assessment tool for evaluating fleet management service providers across multiple service categories including vehicle maintenance management, crash management and subrogation, and risk management.
The checklist outlines an extensive range of mandatory services for fleet management, covering critical operational needs such as 24/7 roadside assistance, statewide repair vendor networks, maintenance for light/medium/heavy-duty vehicles and specialty equipment (including wheelchair vans, firetrucks, and emergency response vehicles), crash claims management, subrogation recovery, and risk management capabilities. Key service capabilities include ASE certified maintenance staff, manufacturer warranty assistance, electronic motor vehicle record retrieval, online driver safety training, and the ability to customize repair authorization thresholds and risk management programs. The document suggests a comprehensive approach to fleet management services with flexibility for diverse vehicle types and organizational needs.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| VEH113%20Contract%20User%20Guide_05.22.2024.pdf | ||
| VEH113 Final Price File.xlsx | XLSX spreadsheet | |
| VEH113 Fleet Management Service Request for Response Amended 6.14.2021.docx | DOCX document | |
| VEH113 Supplier Diversity Plan Form 1.docx | DOCX document | |
| In Network Provider Listing.xlsx | XLSX spreadsheet | |
| Reference Standard Contract Form and Terms and Conditions~12.pdf | ||
| Responding to Bid Instructions.docx | DOCX document | |
| VEH113 Bidder Response Final.docx | DOCX document | |
| VEH113 Business Reference Form.doc | DOC document | |
| Contractor Authorized Signatory Listing - For Review Only.docx | DOCX document | |
| VEH113 Contract User Guide_05.22.2024.docx | DOCX document | |
| VEH113 Current Environmental Practices Form.docx | DOCX document | |
| Additional Services Check List.docx | DOCX document | |
| VEH113 Prompt Payment Discount Form.doc | DOC document | |
| WTO.docx | DOCX document |
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Text version
VEH113 – Fleet Management Services Mandatory Services Check List:
Please mark yes for any service offered and no for ones not offered.
| Vehicle Maintenance Management |
| Yes |
| No |
· 24/7 toll-free call center operation
· ASE Certified Maintenance staff
· Preventive Maintenance Service
· Full-service repairs including but not limited to: Drivetrain, steering, suspension, braking, electrical, exhaust, diagnostics, and specialty upfits
· State Inspections
· Statewide coverage of in-network repair vendors
· Ability to add/have requested new in-network vendors
· Ability to repair/service specialty equipment, including but not limited to, wheelchair vans and lifts and emergency response vehicles
· Ability to use out-of-network vendors for repairs
· Customizable repair authorization thresholds.
· Manufacturer warranty assistance.
· Ability to work with OEM request partial/goodwill post-warranty coverage
· 24/7 roadside assistance
· Statewide coverage
· Lockouts, tire changes, jump-starts, towing, recovery, etc.
· Ability to provide service for Light/Med/HD vehicles.
· Ability to provide service for specialty equipment such as wheelchair vans, firetrucks, and emergency response vehicles.
| Crash Management and Subrogation |
| Yes |
| No |
· 24/7 toll free call center operation and claims reporting
· Ability to provide First Notice of Loss (FNOL)
· ICAR-trained certified collision adjusters.
· Management of the Crash Repair and Subrogation Process
· Ability to provide estimates
· Statewide coverage of in-network repair vendors
· Ability to add new in-network providers
· Ability to provide service for Light/Med/HD vehicles
· Ability to repair/service specialty equipment, including but not limited to, wheelchair vans and lifts and emergency response vehicles
· Ability to use out-of-network vendors for repairs
· 24/7 roadside assistance
· Immediate assistance with towing and safety concerns
· Statewide coverage
· Towing, recovery, etc.
· Ability to provide service for Light/Med/HD vehicles
· Ability to provide service for specialty equipment such as wheelchair vans, firetrucks, and emergency response vehicles.
· Subrogation Recovery Program
· Ability to pursue all expenses associated with a subrogate loss
· Ability to pursue drivers with no/insufficient insurance coverage
· Ability to escalate to collection service
· Ability to escalate to litigation
| Risk Management |
| Yes |
| No |
· Ability to customize risk management program based on individual account needs
· Ordering electronic Motor Vehicle Records (MVR)
· Motor Vehicle Record results must utilize a uniform and consistent point system across all states
· Ability for Scheduled, Ad Hoc, and Incident-based requests of MVRs
· Online Driver Safety Training
One Ashburton Place, Suite 1017 Boston, MA, 02108-1552 Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527 image1.png
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