Fleet Management Services

The Massachusetts Fleet Management Services contract (VEH113) provides comprehensive vehicle management solutions for Executive Agencies and other eligible entities across the Commonwealth. The contract covers three primary service categories: Vehicle Maintenance & Management, Crash Management & Subrogation, and Risk Management, supporting fleet vehicles up to 26,000 pounds Gross Vehicle Weight Rating. Services include 24/7 roadside assistance, maintenance management, repair vendor networks, driver safety training, electronic motor vehicle record retrieval, and customizable risk management programs. The vehicle coverage encompasses light and heavy-duty vehicles, electric vehicles, specialty equipment, and non-motorized assets like trailers, enabling agencies to manage diverse fleet requirements through a single contract vehicle.

The contract is administered by the Massachusetts Operational Services Division (OSD) and was awarded to three prime contractors: Rental Concepts Inc. (dba Fleet Response), Element Fleet Corporation, and Merchants Automotive Group Inc. (dba Merchants Fleet). The initial contract period runs from October 1, 2021, to September 30, 2026, with a potential two-year extension through 2028. The statewide contract covers all Massachusetts counties and is available to cities, towns, counties, public schools, higher education institutions, and public purchasing cooperatives. The estimated fleet size ranges from 3,500 to 5,000 vehicles, with a previous fiscal year spend of approximately $8 million. Pricing is structured with ceiling/not-to-exceed rates and includes prompt payment discounts ranging from 1% to 10 days, with a focus on supporting small and diverse businesses.