Management Support Specialist

Position Summary:

Performs independently responsible, professional and administrative work. May assign and oversee the completion of daily tasks to administrative and clerical staff.

Principal Responsibilities and Tasks:

The following statements describe the general nature and level of the work performed. They should not be considered an exhaustive list of all duties. Employees may perform other related duties as required.

Essential Functions:

· Performs detailed fact gathering, data compilation, and report writing on budgets, organizations, personnel staffing, operations, and administrative systems;

· Drafts internal operation procedures;

· Documents processes and procedures;

· Creates workflows;

· Prepares and presents reports including conclusions and recommendations for solution of administrative problems or procedures;

· Receives requests and complaints from the public concerning administrative actions of the WSSC WATER, channels the requests to appropriate officials, follows up on the corrective actions, and sees that replies to the inquiries are given;

· Prepares, monitors and controls annual budget submissions and provides up-to-date status reports on expenditures, projects and related items;

· Issues and interprets operating policies

· Attend meetings and take and distribute meeting minutes;

· Reviews memoranda, reports and similar material for the purpose of summarizing and making recommendations concerning same;

· Coordinates the schedules of several professional/management individuals and arranges for meetings with outside parties.

Other Functions:

· Preforms other related duties as required

Required Knowledge, Skills, & Abilities:

· Thorough knowledge of the principles and methods of public administration;

· Thorough knowledge of the principles and practices of budgetary preparation and control;

· Thorough knowledge of the principles and methods of data gathering and compilation;

· Ability to write clear concise reports, memoranda, directives and letters;

· Ability to develop comprehensive plans from general supervision and with only general direction;

· Ability to plan, assign and supervise the work of others;

· Ability to meet the public and discuss problems and complaints tactfully, courteously and effectively;

· Ability to establish and maintain effective working relationships with internal and external contacts.

· Possess a valid driver's license

· Read and interpret water and sewer plans

· Lift up to 50 lbs.

· Maintain certifications

Minimum Education & Experience Requirements:

· Bachelor’s degree;

· 3 years of responsible professional or supervisory experience in the field of public administration or business management.

or

· High school diploma;

· 7 years of responsible professional or supervisory experience in the field of public administration or business management.

Additional Requirements:

· Proficient use of MS Office suite applications.

Preference(s):

· Advanced proficiency with Excel, PowerPoint and Visio;

· Proficient in Microsoft Project;

· Experience with tracking projects.

· Proficiency with drafting Internal Operating Procedures and Technical Writing