IT_SUPPORT_TECHNICIAN_II_6-17-26.docx

IT SUPPORT TECHNICIAN II

POSITION SUMMARY:

The Pipeline Construction Division (PCD) requires professional IT support for the purposes of providing the following services; managing a wide range of software tools that manage and track the progress of construction projects for linear assets. As a technical lead, this position is responsible for directing work to technical resources within the Section. The IT Support Technician II identifies, develops, and supports software tools used by engineering staff for business functions such as project management, decision support, document management, workflow management, regulatory compliance, and permitting. One of the primary roles of this position is to take a critical look at our existing tools and implement changes and improvements needed. The job incumbent establishes business practices and procedures to meet program goals, follow best practices, and meet the specific needs of WSSC Water. This position also liaises closely with IT to ensure the systems’ operability and compatibility with enterprise-wide technical resources and to guarantee that projects that require resources from IT staff move efficiently to successful implementation.

ESSENTIAL FUNCTIONS:

· Performs P6 scheduling and project tracking

· Assists restoration process with MMIS/OBIEE/Oracle solutions

· Tracks overall water and sewer work progress

· Prepare and maintain reports and dashboards for water and sewer key performance indicators

· Establishes data management planning, reporting, project, and policy activities for the Production Department’s use of e-builder, P-6, and other engineering support programs

· Develops and updates data management standards for the various technical tools being used, and manages the appropriate allocation of business and contract resources needed

· Directs workload of support staff to meet project goals and maintain a high level of performance

· On an ongoing basis, monitors the performance of technical tools and leads the improvement of applications and data management

· Monitors and analyzes the use of engineering support programs; creates reports to assist with data analysis, employee performance, and overall asset management

· Develops, maintains, and performs data evaluation and analysis as needed for operability and quality assurance/control

· Keep abreast of emerging industry trends and capabilities; disseminates information within WSSC Water for consideration and adoption

· Coordinates and liaises with IT and vendors to ensure resources are available and meet application requirements

· Undertakes management of the Engineering and Construction data needs in support of Capital Improvement Program activities

· Ensures the outcomes of implementing new tools meet the needs of Engineering & Construction

· and WSSC Water

· Provides quality data by improving data collection, efficiency, and consistency across all departments that are using the tools

· Leads and coordinates the development of key projects and initiatives to ensure implementation and best alignment with Engineering & Construction and WSSC Water business objectives

· Coordinates with IT to ensure reliable functionality of technical tools and databases; coordinates upgrades and maintenance of systems

· Coordinates and liaises with IT and vendors to ensure staff resources are available and meet application deployment deadlines and requirements

· Provides technical training to staff and tools associated with training

OTHER FUNCTIONS:

· Provide general IT support to the PCD staff

· Assist the Restoration Services Coordinators and Contract Managers as needed

· Attend staff meetings as scheduled

· Obtain required certifications and training as prescribed

· Act as liaison between PCD and the WSSC IT department for joint projects and support

· Coordinates with other teams to ensure cross-divisional issues are addressed and efforts and ideas are acknowledged

· Prepares technical written and verbal reports regarding the status of the data management efforts and makes recommendations for business improvement actions and prioritization of efforts

· Performs other related duties as required

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

· Communicates effectively orally and in writing and able to work in a team environment

· Basic knowledge of computer programs, including but not limited to Word, Excel and Office Outlook, Oracle Database Products and Business Intelligence, Primavira P6 or later,

· Must fluently communicate in English, both orally and in writing

· Ability to serve as a technical leader and provide direction to technical staff

· Ability to communicate effectively with business and technical personnel at all levels

· Ability to facilitate meetings, including preparation of documentation such as agendas, presentations, meeting minutes, and action items

· Knowledge of the principles and practices of asset management

· Utility or industrial experience in managing assets

· Knowledge of Computerized Maintenance Management Systems, preferably e-builder and P-6

· Demonstrated leadership skills

· Demonstrated project management skills

· Effective verbal and written communication skills

· Possess a valid driver's license

· Read and interpret water and sewer plans

· Lift up to 50 lbs.

· Maintain certifications

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor’s degree in Business Administration, Engineering, or related field; 5 years of progressively responsible experience in planning and implementing business improvement processes and/or data management processes, including 2 years of project management experience

OR

High School diploma or equivalent; 9 years of progressively responsible experience in planning and implementing business improvement processes and/or data management processes, including 2 years of project management experience

ADDITIONAL REQUIREMENTS:

- Successfully pass the Commission’s security background check

PREFERENCES:

· Professional certification in Project Management or Application Support

· Experience with GIS software, including ESRI products

· Experience using eBuilder or similar construction management software

· eBuilder certificate for administration and a certificate for construction project management