IT_SUPPORT_TECHNICIAN_I_6-17-26.docx

IT SUPPORT TECHNICIAN I

POSITION SUMMARY:

The Pipeline Construction Division (PCD) requires professional IT support for the purposes of providing the following services; leads the implementation, maintenance and support of software packages used by engineering staff for business functions such as project management, decision support, document management, workflow management, regulatory compliance, and permitting. As a technical subject matter expert working within the PCD, one of the primary roles is to be a liaison with the IT Department. The IT Support Technician I establishes business practices and procedures for software to meet program goals, best practices, and specific needs of WSSC Water. Provide technical e-Builder/Trimble Unity Construction support services for PCD, implement tracking systems for the purpose of monitoring PCD’s Key Performance Indicators (KPI) using OBIEE This position also coordinates with IT to ensure the systems’ operability and compatibility with enterprise technical resources. The IT Support Technician I is also responsible for conducting training and developing training tools.

ESSENTIAL FUNCTIONS:

· Performs P6 scheduling and project tracking

· Assists restoration process with MMIS/OBIEE/Oracle solutions

· Tracks overall water and sewer work progress

· Prepare and maintain reports and dashboards for water and sewer key performance indicators

· Configures and customizes applications to meet user needs, enhance efficiencies, improve data quality, and increase reliability;

· Coordinates with IT to ensure resources are available and meet application requirements;

· Reviews and evaluates engineering team workflows to improve efficiency, data quality, and reliability;

· Performs data evaluation and analysis as needed and prepares related reports;

· Understands the roles and interactions among the various software programs within E&C, and advises others about their appropriate usage;

· Establishes appropriate security and access rights;

· Provides technical expertise to staff by training and disseminating training tools;

· Recommends changes to business practices to improve the use of technology;

· Coordinates new requests and solutions to technical issues;

· Serves as the liaison with software vendors and WSSC Water’s IT Department;

· Assures that technical resources are secured, reliable, and readily available for use

OTHER FUNCTIONS:

· Assist the Restoration Services Coordinators and Contract Managers as needed

· Attend staff meetings as scheduled

· Obtain required certifications and training as prescribed

· Performs other related duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

· Skilled in supporting e-Builder, Primavera, or other similarly comprehensive project management software applications;

· Ability to determine the better options when customizing or configuring a software package;

· Ability to read, understand troubleshoot and write SQL queries;

· Skilled in data analysis and generating reports;

· Ability to troubleshoot, document, and resolve technical problems;

· Ability to work well independently and in a team environment;

· Ability to lead and coordinate teams working on technical solutions;

· Ability to communicate effectively with business and technical personnel at all levels;

· Ability to manage multiple tasks simultaneously;

· Strong time management skills;

· Ability to facilitate meetings including preparation of documentation such as agendas, presentations, meeting minutes, and action items;

· Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Project) and Visio;

· Must fluently communicate in English, both orally and in writing;

· Possess a valid driver's license;

· Read and interpret water and sewer plans;

· Lift up to 50 lbs.;

· Maintain certifications.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

- IT TECH I: High school diploma or equivalent and three years experience with basic IT services

ADDITIONAL REQUIREMENTS:

- Successfully pass the Commission’s security background check

PREFERENCES:

- Experience with GIS software, including ESRI products

- Experience using eBuilder or similar construction management software

- eBuilder certificate for administration and a certificate for construction project management