Att_6_Average_Helpdesk_Stats_18Dec2015.xlsx
XLSX spreadsheet 14 KB Posted
- Attached to
- Education and Training Support Federal contract opportunity
- Solicitation number
- M67854-16-R-7100
- Issued by
- United States Marine Corps
About this file
Attachment 6
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| M67854-16-R-7100_Amendment_0002.pdf | ||
| Attachment_7_QA_for_Amendment_2.xlsx | XLSX spreadsheet | |
| Att_3_DPME_QASP_DRAFT_for_amendment_1.docx | DOCX document | |
| Att__1_PWS_Final__2-17-16_for_amendment_1.docx | DOCX document | |
| M67854-16-R-7100_Amendment_0001_final.pdf | ||
| Attachment_7_QA_for_Amendment_1.xlsx | XLSX spreadsheet | |
| Att_5_Total_Evaluated_Price_v1.xlsx | XLSX spreadsheet | |
| M67854-16-R-7100.pdf | ||
| Att__1_PWS_Final__2-2-16.docx | DOCX document | |
| Att_3_DPME_QASP_Final.docx | DOCX document | |
| Att_4_PPQ_1-21.doc | DOC document | |
| Exhibit_B_CDRLs.pdf | ||
| Att_2_dd0254_DPME_05Jan2016.pdf | ||
| Exb_T_CDET_ELINs_v1.xlsx | XLSX spreadsheet | |
| Exhibit_A_CDRLs.pdf |
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Text version
Sheet1
| 2.13.2 | LSS/Help Desk Services | |||||
| Tasks | Ave time per task (hrs) | Average # per month | Ave Task time per month (hrs) | |||
| a. | respond to student and staff technical questions or policy queries regarding the DPME or distance learning programs | 0.1 | 450 | 45 | ||
| b. | provide tier I level troubleshooting for student issues | 0.1 | 450 | 45 | ||
| c. | shall submit and track student related issues using the REMEDY system | 0.17 | 512 | 87.04 | ||
| d | resolve or direct students queries for assistance with waiver and equivalency requests to the Registrar | 0.08 | 2081 | 166.48 | ||
| e | respond to questions generated from the CDET web site | 0.08 | 452 | 36.16 | ||
| f | create user accounts (MarineNet and LSS) for students, faculty and staff | 0.17 | 122 | 20.74 | ||
| g | enroll students into appropriate MarineNet courses and into LSS course sites. | 0.08 | 556 | 44.48 | ||
| h | generate and email temporary password and log in information to students | 0.08 | 722 | 57.76 | ||
| I | track self-study students’ course progress via the LSS | 0.3 | 274 | 82.2 | ||
| j | provide bulk grade upload services from the LSS to MarineNet | 0.25 | 16 | 4 | ||
| k | provide help desk expertise to LSS and MarineNet students | 0.08 | 512 | 40.96 | ||
| 629.82 |
| 2.13.3 | Unit Diary/Help Desk Services | |||||
| Tasks | Ave time per task (hrs) | Ave # per month | Ave Task time per month (hrs) | |||
| a | oversee and manage the day-to-day UD/Help Desk activities | 0.5 | 8 | 4 | ||
| b | provide tier I level troubleshooting for student issues | 0.3 | 450 | 135 | ||
| c | verify and correct approved course completion bonus/reserve retirement point issues via the Unit Diary | 0.3 | 450 | 135 | ||
| d | respond to inquiries generated through the CDET web site | 0.17 | 452 | 76.84 | ||
| e | respond to student questions and queries regarding DEPs: | |||||
| Student enrollments | 0.08 | 722 | 57.76 | |||
| Disenrollment requests | 0.08 | 200 | 16 | |||
| Waiver requests | 0.12 | 2000 | 240 | |||
| Equivalency requests | 0.17 | 260 | 44.2 | |||
| Grade change requests | 0.08 | 200 | 16 | |||
| Official Transcript requests | 0.08 | 81 | 6.48 | |||
| Diplomas | 0.17 | 180 | 30.6 | |||
| f | construct and verify the construct in the CDET Unit Diary | 1 | 11 | 11 | ||
| g | generate, review, and correct erroneous entries identified on the monthly UD transaction report | 1 | 7 | 7 | ||
| h | generate reports, using Operational Data Store Enterprise (ODSE). | 2 | 8 | 16 | ||
| i | arrange shipment of material to Regional Campuses and students outside identified Regional Campuses | 0.5 | 10 | 5 | ||
| j | maintain a CD library of all CDET distance education programs | 0.17 | 15 | 2.55 | ||
| 803.43 |
Sheet2
Sheet3
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