Attachment_11_-_Daily_Metrics...docx
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- Attached to
- Security Maintenance and Sustainment Federal contract opportunity
- Solicitation number
- M67854-16-R-0505
- Issued by
- United States Marine Corps
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Attachment 11
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ATTACHMENT 11
DAILY METRICS:
(Non-compliance of these metrics shall result in penalties as described in Attachment 12)
The contractor shall perform all work in accordance with the following metrics:
| Metric |
| Definition |
| Calculation/Threshold |
Maintenance Response Time, Non-Emergency
This is defined as the length of time it takes to respond to a submitted maintenance request, in hours or days during Command working hours, from the time of being notified by the Command. This is considered as a non-emergency and is not directly effecting the Command’s overall mission of efficiency.
For a given time period:
Sum of the cycle time in hours for a technical response to assess and trouble shoot the problem, identify the appropriate course of action, and correct/fix the issue to resolve the maintenance request.
Less than or equal to 8 Hours = provide a technical response
Less than or equal to 2 Day = provide an appropriate course of action
Less than or equal to 5 Days = Correct/Fix the issue to resolve the maintenance request. Any time that the vendor requires to identify, order, receive, and install required equipment and parts must take place within this identified timeline window.
Back-ordered equipment or network issues shall be negotiated with the Contracting Officer and COR
| Maintenance Response Time, Emergency |
| This is defined as the length of time it takes to respond to a submitted maintenance request, in hours or days during Command working and non-working hours, from the time of being notified by the Command. This is considered as an emergency and is directly effecting the Command’s overall mission of efficiency. |
| Sum of the cycle time in hours for a technical response to assess and trouble shoot the problem, identify the appropriate course of action, and correct/fix the issue to resolve the maintenance request. |
Less than or equal to 8 Hours = provide a technical response.
Less than or equal to 12 Hours = provide an appropriate course of action.
Less than or equal to 1 Day = Correct/Fix the issue to resolve the maintenance request. Any time the Contractor requires to identify, order, receive, and install required equipment and parts must take place within this identified timeline window.
Network issues shall be negotiated with the Contracting Officer and COR.
| Routine Semi-Annual Preventive Maintenance/Testing |
| Measures the completeness of providing preventive maintenance semi-annually to check, test, adjust, and clean the total quantities of all major security system components identified in the PWS. |
| For a given sum (percentage the contractor is required to test at a minimum) |
100% = all IDS components
90% = all AEACS components
80% - all CCTV components 80% = all Lock/Safe components
Alarm Annunciation Notification
Measures the length of time in minutes in which it takes the central station monitoring company to establish contact with the identified alarm responder(s) to notify him/her of any received alarm annunciations.
For a given time period Less than or equal to 5 minutes = Establishing contact with an identified alarm responder.
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