LFCSS Performance Metrics.pdf

Schedule and Progress Performance Standards Measurements

Responsiveness to requested services services must be initatied within 24-hour upon receipt, and on a steady basis in accordance with established FBI Laboratory and TEDAC policies and procedures.

Greater than or equal to 90% of a planned number

Program Management Reviews (PMR) content and substance

The contractor shall report the following performance metrics and criteria, and will report them on a monthly basis as part of Program Management Reviews (PMR). All PMR-related documents shall be provided to the Government (COR) at least 48-hours prior to the scheduled meeting and/or presentation time.

Greater than 95% of planned number

Program Management Reviews (PMR) scheduled presentation

Program Management Reviews (PMR) shall be submitted on a monthly basis, and be delivered no later than ten (10) business days after the end of the preceeding month. PMR material shall be provided at least two (2) business days prior to the scheduled meeting and/or presentation to the COR and PM. All other deliverables shall be submitted as directed in an individual task-order defined schedule.

Less than 10%

Turnover of staff

Staffing plans that demonstrate the ability to fill personnel vacancies within 21 calendar days from the position becoming vacan are requiredt. Once a position is identified in the Offeror’s proposal for a fixed price task order and becomes vacant, it shall be filled within 21 calendar days or the Offeror shall provide a reduction of cost (labor cost for that position, from the 21st day until filled) on the first invoice following the maximum vacancy period.

Less than 10%

Backlogs of work

Typically, examinations are performed in multiple forensic disciplines, depending on the nature of the items being submitted. These disciplines range from latent prints to trace evidence (hairs, fibers, etc.), from tool marks to chemistry, and from nuclear DNA to mitochondria DNA. Each of the forensic disciplines employs a variety of potential processes and techniques to analyze evidence; the processes and techniques depend upon the nature and condition of the evidence being submitted. However, the level of skills and technical abilities to achieve these examinations are required.

Less than 7% of the defined skills and requirements

Number of Examinations

The major driver of this requirement is the collection, preservation, and examination of evidence that aids in the identification of individuals who might be attempting to harm the interests of the U.S.

Less than 10%

All tasks are performed within the funding ceiling identified for each individual task order.

Performance requirements are specified in both the Statement of Requirements (RFP IDIQ Section C) and the individual Task Order(s) identified in the appendix. The Offeror shall provide a technical solution and pricing proposal for each Task Order RFQ.

Less than 7%

Rework and issueance of project material

The Offeror shall provide all document or written content deliverables in electronic format via SharePoint or other directed means via task orders.

Less than 7%

Rework and quality of deliverables

All deliverables shall be error free (content accuracy, spelling, grammar, etc.) All substantive comments must be corrected in the first review/comment cycle (rework).

Documentation submitted with errors may be returned with no action on the Government’s part

Less than 10%

Timing of reworked deliverables

The Government desires no rework of an Offeror's deliverables. If rework is required, there will be only one rework cycle to accommodate for an individual deliverable of 14 calendar days.

Less than 7%

Stability

Cost and Resource

Defects

Service Based Metrics

This section provides metrics that will be used by the Governement in defining performance standards for evaluating the contractor’s performance with respect to the SOW and individual task orders:

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