Knowledge Services Information Sheet Contract Amendments.docx

Knowledge Services Wisconsin Contract No.: 505ENT-M21-SERVICESIT-01 Contract Title: IT Vendor Managed Services and Solutions State Contract Manager: Laura Bergum

CONTRACT DETAILS

Amendments

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Amendment #1_Complete.pdf

Attachment A of Amendment #1 to the IT Vendor Managed Services and Solution

Contract #505ENT‐M21‐SERVICESIT‐01

Section 29.5 (Professional Liability with Cyber Insurance) of the IT Vendor Managed

Services and Solution Contract #505ENT‐M21‐SERVICESIT‐01 is amended to include “The

VMS Company shall determine the Professional Liability (Errors and Omissions) with

Cyber insurance levels for the Subcontractors”:

The State requires Professional Liability (Errors and Omissions) with Cyber insurance coverage with the following minimums: five million dollars

($5,000,000.00) each occurrence or claim, and ten million dollars

($10,000,000.00) annual aggregate. The VMS Company shall determine the

Professional Liability (Errors and Omissions) with Cyber insurance levels for the

Subcontractors (Supplier Companies).

Section 29.6 (Insurance Requirements) of the IT Vendor Managed Services and Solution

Contract #505ENT‐M21‐SERVICESIT‐01 is amended to include “and except the requirements for Professional Liability (Errors and Omissions) with Cyber insurance levels for Subcontractors (Supplier Companies)” and “(The VMS Company shall determine the Professional Liability (Errors and Omissions) with Cyber insurance levels for the Subcontractors (Supplier Companies)”:

Except where the State has approved in writing a VMS Company subcontractor with other insurance provisions, and except the requirements for Professional

Liability (Errors and Omissions) with Cyber insurance levels for Subcontractors

(Supplier Companies), VMS Company must require all of its Contractors and

Subcontractors under this Contract to purchase and maintain the insurance coverage as described in this section in connection with the performance of work by those Contractors, Subcontractors and Contracted Personnel (The VMS

Company shall determine the Professional Liability [Errors and Omissions] with

Cyber insurance levels for the Subcontractors [Supplier Companies]).

Alternatively, VMS Company may include any Contractors or Subcontractors under VMS Company’s insurance on the coverage required in this section.

Contractor(s) and Subcontractors must fully comply with the insurance coverage required in this section. Failure of Contractor(s) or Subcontractors to comply with insurance requirements does not limit VMS Company’s liability or responsibility.

DocuSign Envelope ID: 0D108760-68B7-4B62-A7A0-B9645AEDCAF8

Attachment B of Amendment #1 to the IT Vendor Managed Services and Solution

Contract # 505ENT-M21-SERVICESIT-01

IT VMS Program Business Rules

Section 2 (regarding the guarantee period for Contracted Personnel) of the Business Rules is amended to include “(due to Contracted Personnel’s poor performance)”:

2. The State will have a first twenty-one-day guarantee period for Contracted Personnel. If the Contracted Personnel engagement is cancelled (due to Contracted Personnel’s poor performance) prior to close of business on the twenty first calendar day of the assignment, the Subcontractor shall consider those first twenty-one calendar days as non-billable, and any State funds already disbursed shall be refunded in full.

Section 3 (regarding Subcontractor and Candidate names on RFS response) of the Business Rules is amended as follows:

3. Hiring managers should see the Subcontractor and Contracted Personnel Candidate names on RFS response submittals. Any Contractor subcontracting relationship must also be disclosed, and non-disclosure may result in removal from the approved Supplier (Subcontractor) list. Contracted Personnel Candidate names on the RFS response and any subsequent records must be the full, legal name of that party (i.e., no abbreviated or otherwise modified names).

Contracted Personnel Candidate names should be presented on all documentation as First Name and Last Name. on all documentation as Last Name, Full First Name, Middle Initial. The State should be alerted if no middle name exists.

Sections 16 and 27 (regarding Cost Benefit Analysis) of the Business Rules are omitted in their entirety:

16. Cost Benefit Analyses will be attached to all RFS requests that have a value of $50,000 and above.

27. Before an RFS is sent to the Subcontractors, the VMS Company will open the

CBA and verify that the position totals and types shown in Part Two “Contract Price” on Line 6 agree with the position types and quantities shown on the RFS. If the RFS contemplates additional/different positions than those shown on the CBA, the materials must be rejected and sent back to the hiring manager for correction.

Section 18 (regarding renewal options on the RFS and the Cost Benefit Analysis) of the Business Rules is amended to remove “and the Cost Benefit Analysis”:

18. Any renewal options must be indicated on the RFS order requisition and the Cost Benefit Analysis.

Section 26 (regarding the Purchase Order number and contract creation and approval) of the Business Rules is amended to remove “at least 3 business days”:

26. The VMS Company must have the Authorized User issued Purchase Order number prior to contract creation, and the contract must be completely approved at least 3 business days prior to Contracted Personnel assignment begin date.

The approvals include: the relevant State of Wisconsin agency or Authorized User, VMS Company, and the Subcontractor. Contract revisions to previously approved documents may be authorized by the State.

Attachment C of Amendment #1 to the IT Vendor Managed Services and Solution Contract #505ENT-M21-SERVICESIT-01

In order to retain the existing/current (2021) contracted personnel at their current hourly rates, the State added the job titles and levels to Knowledge Services' Maximum Hourly Rates Cost Sheet (see the "Max Hourly Rates" tab in this spreadsheet).

Job Titles & Levels Knowledge

Services' Max Hourly Rates

Application Architect IV $124.00 Business Analyst/Consultant IV $74.00 Business Intelligence Architect IV $110.00 Business Intelligence Data Modeler IV $94.00 Business Intelligence Technical Lead IV $110.00 Certified Microsoft .NET web Developer IV $93.00 Certified Project Manager IV/Sr. $110.00 COBOL Mainframe Programmer VI $100.00 CRM Integration Architect IV $135.00 CRM Integration Specialist II/Sr. $85.00 Database Administrator IV $81.00 Database Architect IV $85.00 Database Architect V $100.00 Desktop Support IV $47.00 DevOps Engineer I $53.00 DevOps Engineer II $63.00 DevOps Engineer III $83.00 DevOps Engineer IV $108.00 DevOps Engineer V $140.00 Enterprise Architect IV $130.00 Geospatial Architect/Administrator II/Sr. $97.00 Geospatial Business Analyst Senior II $90.00 Geospatial Services Consultant $105.00 Geospatial Solutions Developer Sr II $100.00 Help Desk IV $45.00 HP Openview Administrator $105.00 HP Service Manager Consultant $150.00 HP Universal Configuration Mgmt DB Consultant $140.00 Java Developer IV $92.00 NetSuite Project Manager / Consultant II/Sr. $135.00 .NET Web Developer I $58.00 .NET Web Developer II $78.00 .NET Web Developer III $89.00 Network Engineer II $75.00 Network Engineer III $87.00 Network Technician IV $58.00 OnBase Administrator/Developer IV $80.00 PeopleSoft Analyst IV $148.00 PeopleSoft Database Analyst VI $124.00 PeopleSoft Project Manager II/Sr. $180.00 Programmer-Analyst IV $70.00 Project Manager III $101.00

Quality Assurance Analyst IV $60.00 Security Analyst IV $80.00 SharePoint Systems Administrator IV $80.00 Software Engineer IV $77.00 Sr Internal Business Systems Analyst II $77.00 Surveillance & Access Control Technician III $70.00 Systems Administrator III $70.00 Systems Analyst IV $70.00 Systems Architect II $74.00 Systems Architect III $100.00 Systems Arechitect IV $130.00 Systems Engineer II $64.00 Systems Engineer III $75.00 Systems Engineering Lead II/Sr. $85.00 Technical Architect IV $115.00 Technical Writer III $50.00 Technician III $45.00 Telecommunications Analyst III $49.00 Telecommunications Technician III $45.00

Category Descriptions

- Indicates a general category description used by multiple titles that differ only by experience level.

INFORMATION FOR CATEGORY, TITLE, AND LEVEL

CATEGORY DESCRIPTIONS

1. APPLICATIONS

Programmer-Analyst IV Programmer-Analyst capabilities with 10 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, may lead and direct the work of others, a wide degree of creativity and latitude is expected.

Software Engineer IV Software Engineer capabilities with 10 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Systems Analyst IV Systems Analyst capabilities with 10 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Sr Internal Business Systems Analyst II

Evaluate the internal technical needs of an organization and recommend solutions. Serve as liaison between internal departments and development team. Define the system and functional requirements. Assess available technologies to create development specifications as well as detailed test cases. Assist with testing to analyze results. May play a key role in training employees on application, database, and operating systems. Career-level position within field. Requires experience and proficiency in discipline. Conducts complex work important to the organization. Works with minimal supervision with wide latitude for independent judgment. Typically requires ten or more years experience or equivalent education.

2. SYSTEMS

DevOps Engineer

DevOps Engineer plays a key role in designing, planning, execution and installation of the DevOps platform tools to support application development and workloads. Responsible for building and maintaining CI/CD pipelines, infrastructure as code, supporting development teams to containerize workloads, and administering the underlying platform tools. Must have extensive experience with scripting, version control, testing, containerization and orchestration. Possess considerable logic and understanding to analyze and troubleshoot problems. Must be able to prioritize trouble calls and respond to emergencies and all levels of troubleshooting.

DevOps Engineer I DevOps Engineer capabilities with approximately 0-3 years of experience, relies on instructions and pre-established guidelines to perform the functions of the job, primary job functions do not typically require exercising independent judgment.

DevOps Engineer II DevOps Engineer capabilities with 3-5 years of experience, relies on some instructions and some preestablished guidelines to perform the functions of the job, primary job functions and requires some degree of exercising independent judgment.

DevOps Engineer III DevOps Engineer capabilities with 5-7 years of experience, relies on experience and judgment to plan and accomplish goals, performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

DevOps Engineer IV DevOps Engineer capabilities with 7-10 years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of

DevOps Engineer V DevOps Engineer capabilities with 10+ more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated

Attachment D of Amendment #1 to the IT Vendor Managed Services and Solution

- Indicates a general category description used by multiple titles that differ only by experience level.

OnBase Administrator/Developer IV

This is an electronic content management system administrator and developer position. Plans, designs, develops, tests, implements, and modifies content management solutions.

Experience in requirements gathering and solution analysis is required. OnBase Certified System Administrator certification or OnBase Certified Installer designation, and OnBase Certified Workflow Administrator certification or OnBase Certified Workflow Engineer certification is required. OnBase WorkView Certification and OnBase Certified Application Programming Interface certification is desired. A minimum of 5 years on-the-job experience in the field, including developing document types, keywords, queries, reports, forms, import processes, and Workflow solutions independently, required. Ability to provide on-going OnBase technical support, including daily incident, change management, and system administration responsibilities required. Strong in writing custom queries in Oracle and SQL Server. Must have experience in performing OnBase system upgrades. Resolves technical issues through debugging, research, and investigation. Familiar with standard concepts, practices, and procedures within the field. Relies on extensive experience in the field and judgment to perform the functions of the job. Knowledge of incident management and escalation procedures. Must have excellent written and verbal communication skills with customers, peers, and leadership. Ability to write technical documentation is required. Must have a high drive to excel and be able to work in a versatile environment. Typically reports to a supervisor or manager.

Systems Engineer II Systems Engineer capabilities with 10 - 12 years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated

Systems Engineer III Systems Engineer capabilities with 13 - 14 years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated

Systems Engineering Lead II/Sr.

Supervises work related to the planning and engineering of an organization's systems infrastructure. Ensures that hardware and/or software is designed and installed in a manner that meets the needs of the organization. Typically requires a bachelor's degree in area of specialty and 6 or more years of experience in the field or in a related area. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks.

Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager.

Systems Architect II Systems Architect II has all the System Architect I capabilities, an increased scope of independent activity and leadership, and the addition of breadth of capabilities such as: Service Design and Delivery Management; Policy Creation and Management; Partnership with Security Organization to optimize compliance and performance.

Systems Architect III Systems Architect III has all the System Architect II capabilities, an increased scope of independent activity and leadership, and the addition of breadth of capabilities such as:

Design, development, integration, and implementation experience in at least 2, preferably 3 of the following: Infrastructure, Applications, Data, and Cloud; Change Management;

Relationship/Vendor Management.

Systems Architect IV Systems Architect IV has all the System Architect III capabilities, an increased scope of independent activity and leadership, and the addition of breadth of capabilities such as:

Strategic Planning and Development; Organizational Design and Enterprise Architecture; Data Management and Governance.

Systems Administrator III Systems Administrator capabilities with 6 or more years of experience, relies on experience and judgment to plan and accomplish goals, performs a variety of complicated tasks, a degree of creativity and latitude is expected.

3. DATA MANAGEMENT

Database Administrator IV Database Administrator capabilities with 10 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of

Database Architect IV Database Architect capabilities with 7 years of experience, independently designs and builds relational databases. Develops strategies for data acquisitions, archive recovery, and implementation of a database. Cleans and maintains the database by removing and deleting old data. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.

Database Architect V Database Architect capabilities with 8 or more years of experience, independently designs and builds relational databases. Develops strategies for data acquisitions, archive recovery, and implementation of a database. Cleans and maintains the database by removing and deleting old data. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.

- Indicates a general category description used by multiple titles that differ only by experience level.

4. TECHNICAL SPECIALIST

Technical Writer III Technical Writer capabilities with 5 or more years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is required.

Technician III Technician capabilities with 5 or more years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is required.

5. CUSTOMER TECHNICAL SUPPORT

Desktop Support IV Has 10 or more years of experience in desktop support. Familiar with a variety of the concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Help Desk IV

Manages a team of support personnel who troubleshoot IT issues. Independently implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services, and suggests changes to existing products or services to better aid the end user. Requires 7 or more years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.

6. PROJECT MANAGEMENT

Project Manager III Project Manager capabilities with 12 or more years of experience. Capable of managing a project with up to ten (10) or more staff and/or a project with multiple subprojects.

Certified Project Manager IV/Sr.

Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards, and meet customer expectations. Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, and timeline issues appropriately. Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk, and resources of the work effort being managed. Assists program manager(s) in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise. Must possess extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices, and change management techniques. This is a management role with human resource management responsibilities (e.g., hiring, performance management). Manages one or more cross-functional projects of medium to high complexity. A more senior role, with responsibility for multiple large, complex projects with greater impact to the enterprise. Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field, or equivalent work experience. Project management certification or successful completion of a recognized project management curriculum is required. Typically has 15 or more years of IT work experience, including 4 or more years managing projects. Experience with projects in multiple technologies and functions.

Business Analyst/Consultant IV Business Analyst/Consultant capabilities with 10 or more years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals.

Independently, performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

NetSuite Project Manager / Consultant II/Sr.

Manage and execute a broad range of services, projects, and/or tasks in support of NetSuite implementations. May include planning, resourcing, requirements, configurations, development, testing, training, integrations, conversion, and mentoring of state managers and staff. Bachelor's or Master's Degree in the field or in a related area, or equivalent work experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.

Typically has 10 or more years of experience with functional areas, large and complex database management systems, web applications, and/or business intelligence tools and systems.

Quality Assurance Analyst IV Quality Assurance Analyst capabilities with 10 or more years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures.

Relies on extensive experience and judgment to plan and accomplish goals. Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.

- Indicates a general category description used by multiple titles that differ only by experience level.

7. NETWORKING

Network Engineer II Network Engineer capabilities with 11 years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Network Engineer III Network Engineer capabilities with 12 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated

Network Technician IV Network Administrator capabilities with 10 or more years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Security Analyst IV Security Analyst capabilities with 10 or more years of experience. Familiar with a variety of the security concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

8. GIS

Geospatial Architect/Administrator II/Sr.

Geospatial Architect/Administrator positions evaluate, design, and implement GIS software releases, system upgrades, and manage desktop and server-based software related infrastructure to ensure continuity of operations. Administers and troubleshoots GIS applications and data repository hosting components. Possesses experience in geospatial software design and development with a focus on the integration of internal business systems across multiple functional areas, notably finance/accounting, financial transaction processing, etc. In addition, with packaged systems evaluation, selection and implementation in the areas of enterprise infrastructure integration, mobile GIS tools and advanced web mapping systems utilization. Communicates and coordinates with GIS support staff and program customers to ensure business deliverable continuity. Performs varied degrees of quality assurance validation measures to ensure application and data integrity use. Has knowledge of advanced integrated technology methods and related concepts, practices, and procedures within the geospatial technology discipline.

Qualifications - Geospatial Architect/Administrator capabilities with 6 or more years of relevant professional experience, relies on skills, experience, and judgment to plan and accomplish project assignments. Independently and in teamwork situations, performs a variety of complicated architecture and technical administrator tasks. A wide degree of creativity and self-motivation in job performance is expected.

Geospatial Business Analyst Senior II Qualifications – Senior Geospatial Business Analyst will have ample technical capabilities with 5 or more years of relevant professional experience, relies on experience and judgment to plan and accomplish goals. Independently performs a variety of complicated tasks, and works effectively in team activities. May lead and direct the work of others. A wide degree of creativity and self-motivation in job performance is expected.

Geospatial Services Consultant

Geospatial Services Consultant positions provide technical leadership and project management roles for complex geospatial, integrated system development and infrastructure implementation projects. Consultants of this category offer high-level consulting skills to agency programs on the selection and use of geospatial technologies; working as a liaison and advocate with program customers in representing program business requirements and plans; reviewing the design, development and implementation of GIS projects to ensure appropriate technology implementation, quality and adherence to framework standards; providing consulting GIS specific high-level expert consultation to an agency and enterprise on strategic evaluation and/or adoption of new and emerging technologies; implementing and/or facilitating geospatial system analysis and design efforts; establishing agency-wide technical standards, policies and frameworks; providing geospatial specific project management services, and supporting customer business operations.

Qualifications - Geospatial Services Consultant capabilities with 5 or more years of relevant professional experience, relies on skills, experience and judgment to plan and accomplish project assignments. Independently and in teamwork situations, performs a variety of complicated technical consulting services activities. May lead and direct the work of others. A wide degree of creativity and self-motivation in job performance is expected.

Geospatial Solutions Developer Senior II

Qualifications - Geospatial Solutions Developer will have ample technical capabilities with 5 or more years of relevant professional experience, relies on experience and judgment to plan and accomplish goals, performs a variety of complicated tasks, and works effectively independently and in team activities. May lead and direct the work of others. An advanced degree of creativity and latitude is required. Primary job functions will require the ability to exercise a high level of independent judgment.

- Indicates a general category description used by multiple titles that differ only by experience level.

9. PeopleSoft

PeopleSoft Analyst IV May require a bachelor's degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.

PeopleSoft Database Analyst VI Requires a bachelor's degree in area of specialty and 10 or more years of experience in the field or in a related area. May provide consultation on complex projects and is considered to be the top level contributor/specialist. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

PeopleSoft Project Manager II/Sr.

Develops, plans, and implements the Enterprise Resource Planning (ERP) system. Sets deadlines, assigns responsibilities, and monitors progress for the ERP system. Evaluates and recommends changes to current and future ERP system requirements to meet organizational needs. Requires a bachelor's degree in area of specialty and 10 or more years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs a group of ERP Analysts. A wide degree of creativity and latitude is expected. Typically reports to top management.

10. Miscellaneous Positions

CRM Integration Specialist II/Sr.

Responsible for Customer Relationship Management (CRM) system integration. Ensures all functions of CRM system effectively work with all other applications and operating systems. Requires a bachelor's degree in area of specialty and 8 or more years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

HP Openview Administrator Custom position requires manager to add their own description

HP Service Manager Consultant Custom position requires manager to add their own description

HP Universal Configuration Mgmt DB Consultant Custom position requires manager to add their own description

SharePoint Systems Administrator I, II, III & IV

Responsible for planning, managing, and executing deliverables and timelines associated with Microsoft SharePoint Server and SharePoint Online. Resolve issues through self research, peer groups networks, or discussion forums. Install, configure, upgrade, and deploy applications, systems software, and products throughout platform with minimum supervision. Identify and resolve system issues proactively. Perform daily monitoring and troubleshooting of the platform components; installs and configures patches and upgrades as required. Resolve complex issues through hands-on technical solutions, self research, peer groups networks, or discussion forums. Own and ensure adherence of team members to systems implementation methodology.

Surveillance & Access Control Technician I, II & III

Coordinates inspection surveillance activities in accordance with the approved ITP (Inspection & Test Plan) and organization procedures for projects. Addresses Notification of Inspection (NOI) requests, liaising with nominated inspection bodies (Agency) and ensures that appropriately qualified inspectors are assigned in a timely manner for surveillance activities. Makes sure that all necessary documentation is approved by organization prior to the inspection. Provides Inspector with all relevant documentation, including Request for Inspection (RFI), approved Inspection and Test Plans (ITP) and relevant Purchase Orders. Makes sure Inspectors are aware of Suppliers' Personal Protection Equipment (PPE) requirements for the site. Reviews, distributes and maintains inspection and test reports from organization nominated inspection bodies, approving inspection reports. Liaising with Agency, Inspectors and Quality Lead if any issues accrued prior, during or after inspection. Notify the Quality Manager and Quality Leads of any quality issues aligned in Inspection reports.

Telecommunications Analyst III

Reviews, analyzes, evaluates and maintains an organization's telecommunications system. Designs, develops, and tests telecommunications software solutions. Provides customer training of the telecommunications features and functionality. May require an associate's degree, or its equivalent, and 5 or more years of experience in the field or a related area.

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.

Telecommunications Technician III

Installs, troubleshoots, repairs, and maintains telecommunications equipment. Provides reports, completes requests for new service, and determines methodology for installing telephone service. Determines appropriateness of moderate equipment changes or modifications including call switches, test trunks and test links, and installs communication circuits. May require an associate's degree, or its equivalent, and 5 or more years of experience in the field or a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a project leader or manager.

- Indicates a general category description used by multiple titles that differ only by experience level.

11. Architects

Application Architect IV Career-Level position within field. Requires experience and proficiency in discipline. Conducts complex work important to the organization. Works with minimal supervision with wide latitude for independent judgment. Typically requires 10 or more years experience.

Business Intelligence Architect IV

Responsible for leading the design and support of enterprise wide business intelligence applications and architecture. Works with enterprise wide business and IT senior management to understand and prioritize data and information requirements. Solves complex technical problems. Optimizes the performance of enterprise business intelligence tools by defining data to filter and index that add value to the user. Creates testing methodology and criteria. Designs and coordinates a curriculum for coaching and training customers in the use of business intelligence tools to enhance business decision-making capability. Develops standards, policies, and procedures for the form, structure, and attributes of the business intelligence tools and systems. Develops data/information quality metrics. Researches new technology and develops business cases to support enterprise wide business intelligence solutions. Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Typically has 10 or more years of experience with large and complex database management systems, business intelligence tools and systems.

CRM Integration Architect IV

Responsible for Customer Relationship Management (CRM) system integration. Ensures all functions of CRM system effectively work with all other applications and operating systems. Requires a bachelor's degree in area of specialty and at least 11 years of experience in the field or in a related area. Provides design recommendations based on long-term IT organization strategy. Develops enterprise level application and custom integration solutions including major enhancements and interfaces, functions and features. Acts as an internal consultant, advocate, mentor and change agent. Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Typically has 6 or more years of relevant architecture experience. Requires advanced to expert level knowledge and understanding of architecture, application systems design and integration.

Enterprise Architect IV Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Typically has 10 or more years of IT work experience in multiple IT areas and 3 or more years of relevant enterprise wide architecture experience in one or more specialty areas.

Technical Architect IV Requires experience and proficiency in discipline. Conducts complex work important to the organization. Works with minimal supervision with wide latitude for independent judgment.

Typically requires 10 or more years experience.

12. Web Development

Certified Microsoft .NET web Developer IV Career-Level position within field. Requires experience and proficiency in discipline. Conducts complex work important to the organization. Works with minimal supervision with wide latitude for independent judgment. Typically requires 10 or more years experience or equivalent education.

.NET Web Developer I

The entry level .NET Web Developer designs, develops, and implements web-based applications using .NET framework to support business requirements. Includes the use of related development technologies such as ASP.NET, MVC, .NET CORE and supported programming languages (e.g. C#, C++, bootstrap) and scripting languages (e.g. TypeScript, JavaScript). Performs development of front-end and back-end development of web applications and web API's (webservices). Follows approved life cycle methodologies, creates documentation, and performs application coding and testing. Resolves technical issues through debugging, research, and investigation. Requires a bachelor's or associates degree in area of specialty or 1-2 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Code is closely monitored by senior tech leads.

.NET Web Developer II

The intermediate level .NET Web Developer designs, develops, and implements web-based applications using .NET framework to support business requirements. Includes the use of related development technologies such as ASP.NET, MVC, .NET CORE and supported programming languages (e.g. C#, C++, bootstrap) and scripting languages (e.g.

TypeScript, JavaScript). Performs development of front-end and back-end development of web applications and web API's (webservices). Follows approved life cycle methodologies, creates documentation, and performs application coding and testing. Resolves technical issues through debugging, research, and investigation. Requires a bachelor's or associates degree in area of specialty or 3-7 years of experience in the field or in a related area. Experience with standard concepts, practices, and procedures within a particular field. Can perform with limited supervision, code is reviewed by team. May review junior developer’s code.

NET Web Developer III

The senior level .NET Web Developer designs, develops, and implements web-based applications using .NET framework to support business requirements. Includes the use of related development technologies such as ASP.NET, MVC, .NET CORE and supported programming languages (e.g. C#, C++, bootstrap) and scripting languages (e.g. TypeScript, JavaScript). Performs development of front-end and back-end development of web applications and web API's (webservices). Follows approved life cycle methodologies, creates documentation, and performs application coding and testing. Resolves technical issues through debugging, research, and investigation. Requires a bachelor's or associates degree in area of specialty or 8+ years of experience in the field or in a related area. Experience with standard concepts, practices, and procedures within a particular field. Can perform with no direct supervision, code is reviewed by team. Reviews junior developer’s code.

- Indicates a general category description used by multiple titles that differ only by experience level.

Java Developer IV Requires a bachelor's degree in area of specialty and 6 or more years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is required. Typically reports to a supervisor or manager.

13. Business Intelligence & Data Warehouse

Business Intelligence Data Modeler IV Career-Level position within field. Requires experience and proficiency in discipline. Conducts complex work important to the organization. Works with minimal supervision with wide latitude for independent judgment. Typically requires 10 or more years experience or equivalent education.

Business Intelligence Technical Lead IV Recognized as expert in field, knowledgeable of emerging trends and industry practices. Conducts the most complex and vital work critical to the organization. Works without supervision with complete latitude for independent judgment. May mentor less experienced peers and display leadership as needed. Typically requires 15 or more years experience or equivalent education.

COBOL Mainframe Programmer VI Requires a bachelor's degree in area of specialty and 10 or more years of experience in the field or in a related area. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May provide consultation on complex projects and is considered to be the top level contributor/specialist. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

14. COBOL

Signed Amend #1 Redacted.pdf

Amendment 1-Attach A Cyber Ins.pdf

Amendment 1-Attach B (Business Rules) 4.28.2021.docx.pdf

Amendment 1-Attach C (Cost Sheet).pdf

Amendment 1-Attach D (Job Descriptions).pdf image2.emf

Amendment #2_Complete.pdf

Help Desk I $30.00

Help Desk II $36.00

Help Desk III $42.00

Help Desk IV $48.00

Amendment #2 - Attachment A of the IT Vendor Managed Services and Solution

DocuSign Envelope ID: D7AE9730-96CF-4D3B-A4A6-0313F2F1385B

Amendment #2 – Attachment B of the IT Vendor Managed Services and Solution

Contract # 505ENT-M21-SERVICESIT-01

IT VMS Rebate

The terms and conditions of Amendment #2 are effective from the date Amendment #2 is signed by both parties until February 15, 2022.

For the period beginning with the effective date of Amendment #2 until February 15, 2022 (the first anniversary date of the IT VMS Contract) Knowledge Services will rebate any VMS fees earned on the increase in the maximum hourly rates between the original contracted maximum hourly rates and the maximum hourly rates established in Amendment #2. The rebate will be calculated as follows:

For all hours worked under the Help Desk Job Title Levels I, II, III & IV between Amendment #2 effective date and February 15, 2022, Knowledge Services will calculate the difference between the original contracted maximum hourly rates and the invoiced hourly rates and rebate the difference in the VMS Fee (0.95%) for the difference in hourly rates.

For example if a Help Desk III Contracted Personnel is selected at a rate of $42.00 per hour, Knowledge Services will rebate to the State the difference in the VMS fee between the $35.00 original contracted maximum hourly rate and the $42.00 Amendment #2 maximum hourly rate.

This rebate would represent 100% of any VMS fees earned by Knowledge Services in excess of the originally contracted maximum hourly rates, ensuring Knowledge Services does not profit from the increase in maximum hourly rates during the first year of the IT VMS contract.

DocuSign Envelope ID: D7AE9730-96CF-4D3B-A4A6-0313F2F1385B image3.emf

Signed Amendment #3 Redacted.pdf

Cloud Engineer $130.00

Cloud Architect $150.00

Certified Cloud Engineer $180.00

Certified Cloud Architect $200.00

Attachment A of Amendment #3 - IT Vendor Managed Services and Solution

DocuSign Envelope ID: 217340FA-EC6B-4CA9-9DAF-A2E966AE31B9 image4.emf

Amendment #4 - SLA Update_Redacted.pdf

Attachment A of Amendment #4 to the IT Vendor Managed Services and Solution

70.1 Contractual Service Levels:

The matrix shows in Attachment B: SLA Matrix, incorporated here by reference, provides a minimum set of service levels that the VMS Company and Subcontractors must meet or exceed throughout the life of the contract in order to remain in good standing. The VMS Company shall also work with the state to develop performance metrics for measuring the ongoing performance of the VMS Company and its Subcontractor within 60 calendar days of the effective date of this Contract, and to report to the State on the results thereof on a quarterly basis or as requested. VMS Company shall work with the State to develop any other performance metrics necessary for its own performance under this Contract, including its continued assistance to the state in increasing its administrative efficiencies and costs savings resulting from the VMS program, and shall report to the State on the results thereof on a quarterly basis or as requested.

The performance metrics and reporting obligations detailed in this Section 70 will not be active until mutual execution by both parties of this contract. This will provide the VMS Company and

Subcontractors with time to acclimate to the program and implement the processes necessary to meet the SLAs. However, it is the State’s expectation that the service levels will be met prior to that time, and the VMS Company will be able to provide any documentation required to highlight its ability to meet these services obligations. Within 60 Calendar Days of mutual execution of this Contract, SLA reports shall be sent by the VMS Company Quarterly (or as otherwise required) and must be received by the Contract Manager no later than one month immediately following the last day of the quarter.

The Contract Manager will audit these reports accordingly, in effort to verify that the VMS

Company and Subcontractors’ obligations are being met. If performance metrics indicate that the VMS company is not meeting minimum SLA requirements, then the VMS Company is

Required to provide monthly reports on the service level metric(s) that are not being met until they meet the required minimum service level. The monthly reports will be used by the State to enforce the Service Level Deficiency actions described in section 70.2. The VMS Company, Subcontractors and Contracted Personnel must assist the Contract Manager as necessary to ensure that all parties remain in compliance with the SLA’s.

DocuSign Envelope ID: A35243BA-F46E-4AB5-8797-9EF79FD5EFD6

System Availability N/A 99.9% or Higher VMS system is available to all system users from 8:00 a.m. – 5:00 p.m. CT; Monday – Friday, except for State of Wisconsin holidays.

All VMS system functionality is available to every user

(i.e. state hiring managers, Subcontractors, etc.) during the prescribed times.

Customer Support N/A 100% VMS program staff will be accessible from 8:00 a.m. –

5:00 p.m. CT; Monday – Friday, except for State of

Wisconsin holidays.

All calls and emails will receive a response from the VMS

Company within one Business Day from the time they were sent, with the exception of contact made outside of the times/days detailed here.

Ad Hoc Reporting 1 Business

Day -

Response / 5

Business

Days -

Report

Completion

90% or

Higher

Measures VMS Company response time for ad hoc report requests from State program users.

Time elapsed from the moment the request is sent to the

VMS Company until the accurate report is received by the requester, or the VMS Company provides a reasonable explanation as to why the request cannot be accommodated.

DocuSign Envelope ID: A35243BA-F46E-4AB5-8797-9EF79FD5EFD6 image5.emf

Amendment #5 - Renewal Max Rate Increase and updates to OnBase and Workday Job Titles_Redacted.pdf

Certified Project Manager IV/Sr. $110.00 $114.40 Cloud Engineer $130.00 $135.20 Cloud Architect $150.00 $156.00 Certified Cloud Engineer $180.00 $187.20 Certified Cloud Architect $200.00 $208.00 COBOL Mainframe Programmer I $46.00 $47.84 COBOL Mainframe Programmer II $60.00 $62.40 COBOL Mainframe Programmer III $62.00 $64.48 COBOL Mainframe Programmer IV $74.00 $76.96 COBOL Mainframe Programmer V $82.00 $85.28 COBOL Mainframe Programmer VI $100.00 $104.00 CRM Integration Architect III $109.00 $113.36 CRM Integration Architect IV $135.00 $140.40 CRM Integration Specialist $77.00 $80.08 CRM Integration Specialist II/Sr.