Kaseware T&C 7-29-26.pdf

This document consists of Terms and Conditions for Kaseware case management software, applicable to West Virginia's procurement of case management software solutions. The Terms and Conditions establish the contractual framework governing the use, licensing, and implementation of Kaseware's software platform. The document addresses service delivery, system access, data management, and user responsibilities associated with the software deployment. Specific contract performance dates, quantities of licenses, bidder meetings, and award timelines are not detailed within these standard terms; however, the conditions establish the operational parameters under which the software will be provided and utilized by the state agency or agencies involved in this procurement.

The Terms and Conditions establish pricing and payment structures, licensing agreements, service level expectations, and compliance requirements for Kaseware's case management software. The document outlines vendor obligations regarding system availability, data security, support services, and maintenance responsibilities. Key provisions address user access controls, confidentiality protections, intellectual property rights, limitation of liability, and termination conditions. The contract framework includes specifications for technical support, system updates, and ongoing vendor performance requirements. Additional provisions govern dispute resolution, governing law, and indemnification obligations between the contracting parties and establish the foundation for performance expectations throughout the contract term.