Kaseware SaaS 7-29-26.pdf

This is a software licensing agreement for Kaseware, a case management software solution, involving the State of West Virginia. The agreement outlines the procurement of a SaaS (Software as a Service) platform designed to support case management operations for state agencies. The contract specifies access to Kaseware's cloud-based case management system, which includes modules for intake, investigation, prosecution, and case tracking. The agreement establishes licensing terms through July 29, 2026, providing West Virginia with the capability to manage cases across multiple agency departments through a unified digital platform. The contract includes implementation support, user training, and system maintenance throughout the agreement period.

The pricing structure reflects a SaaS model with subscription-based licensing costs tied to user accounts and system access levels. The agreement details technical requirements, data security standards, and compliance obligations necessary for state operations. The contract includes provisions for system uptime guarantees, customer support during standard business hours, and access to software updates and patches. Funding for the Kaseware platform is provided through West Virginia's state budget allocation for technology infrastructure and case management operations. The agreement may include renewal options or extension provisions beyond the July 2026 expiration date, subject to performance evaluation and budget availability.