J.4 Deliverables.pdf

Deliverables

SOW Section Deliverable Details Frequency

C.2.14.1 Quality Control Plan Contractor provided plan to develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services, including food safety concerns.

30 days after award

C.2.14 Quality Assurance Survellaince Plan (QASP) reports Developed to ensure an excellent customer experience. 15 days afte award

C.2.14 QASP review meeting Resolve the deficiency immediately, or correct the deficiency within a mutually agreed timeframe 30 days after award

C.2.3 Responses to Office of Attending Physician (OAP) Report & Findings Inspection findings need to be addressed and resolved. 10 business days after report date

C.2.7.2.1 Environmental Standard Plan Ensure the use of efficient and sustainable materials At kick off meeting and final due 60 days after award

C.2.1 Standard Operating Plan (SOP) Safety Plan – Storage of chemicals, HAACP plan, deep cleaning schedule, logs

Provide copies of production logs, waste logs, recipe cards, inventory logs, cleaning plan, and list of cleaning chemicals.

At kick off meeting

C.2.4.

Menu, Product Mix, Price & Portion File

Sortable file detailing menu and product mix With proposal and as requested thereafter

C.2.10.2 Sales Report Reporting previous day sales numbers By 10:00am each business day

C.2.10.2 Weekly Report Media or Senate staffer requests, upcoming employee promotions, good stories, challenges overcome, accident report, upcoming promotions, equipment issues

Weekly, by Fridays COB

C.2.10.3 Commission Payment with Supporting Documents Submit a copy of the check/payment to the COR By the 22nd of each month

C.2.10.3 Profit & Loss Statement Reports submitted to COR: gross receipts, sales, commissions, Profit and Loss statements. By the 15th of each month

C.2.4.1.4.2 Pricing Increase Proposal Annual price increase proposal with all items and labor included.

Annual

C.2.1 Samples of Service ware Ensure all service ware is appropriate, high quality and adhere to the enviromental stantards. 15 business days prior to soft opening

C.2.11.3 Quarterly Business Reviews Provide an opportunity for the sharing of information, strategic direction, development of action items and recognition.

Mutually ageed upon format 15 days prior to contract award AOC to provide template in PowerPoint 1 copy of QBR due and in person meeting quarterly

C.2.8.2 Customer Service Assessment Plan Propose and utilize a variety of assessment tools to measure customer service and customer satisfaction to achieve and maintain customer service levels above 90%.

NLT 14 days after award date

C.2.5 Staffing Plan Propose a staffing plan to outline the allocation of labor resoucres to fulfill objectives. With proposal and 15 business days after award date

C.2.4.2 Signage and Marketing Plan Plan of marketing and promotional initiatives and materials (including related signage).

15 business days prior to soft opening each revision or when new item is proposed

C.2.10.3 Profit & Loss Statement Financial statements, including a full statement of all costs, income, and rebates. By the 15th of each month

C.2.10.1 Annual Statement of Gross Receipts Disclosing total income generated before any deductions or expenses are taken out. By January 30th of each year.

C.2.10.2 DC Notice of Hire Report “DC Notice of Hire” forms for all employees upon initial employment and after any subsequent change necessitating reissuance of said form.

15 business days after soft opening and 15 business days after each new hire

C.2.10.2 Payroll Report Complete payroll report to include employee name, hours worked, and employee benefits. Monthly, By 15th of each month

C.2.5.6 Employee Training Plan

Plan to submit required training and any recommendation for training by the COR must be considered and reasonably attempted for both Front of House (FOH) and Back of House (BOH) employees.

30 days after award date

C.2.13.3 Contractor-Owned Inventory Sortable list of all small wares, loose equipment, and additional large equipment needed to purchase to improve operation.

With proposal

C.2.13.4 Proposed Food Service Area Modifications Initial design to make improvements to spaces to support food operations. With proposal (detailed design after award)

QUALITY CONTROL

FINANCIAL

OPERATIONS

J.4 Deliverables

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