ID06190003_SF33_Exhibit_02_PPQ.docx
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- Solicitation number
- ID06190003
- Issued by
-
GSA Federal Acquisition Service
About this file
This document contains a past performance questionnaire and rating guidelines related to a solicitation for the development of foreign language test items. The Defense Language Institute Foreign Language Center is seeking contractors to create reading and listening test items for the Defense Language Proficiency Test version 5 through multiple award IDIQ contracts. Contractors will develop up to 10,000 test items annually covering foreign language proficiency levels 6 through 4 that meet test item specifications. The base period of performance is one year with four optional one-year extensions. Evaluation criteria include quality of work, personnel, cost control, customer satisfaction, timeliness, and business relations. The questionnaire is to be completed by previous customers and returned by July 3, 2019 to provide past performance information for source selection.
Exhibit 2 - Past Performance Questionnaire
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EXHIBIT 02 TO SOLICITATION ID06190003
Past Performance Rating for GSA Solicitation ID06190003 (03 June 2019) Project Name: DLIFLC DLPT5 Full Range Test Items Development Multiple Award IDIQ
PAST PERFORMANCE QUESTIONNAIRE – ID06190003 DLIFLC Test Items IDIQ
Thank you in advance for your assistance in completing this questionnaire. GSA will use your feedback in evaluating past performance during source selection proceedings. The contractor that provided you this form is a potential candidate for award of a contract to conduct foreign language proficiency exam Standard Setting Studies. Please return your completed questionnaire by email to david.smisek@gsa.gov and katie.doll@gsa.gov no later than July 03, 2019, 2:00 PM Central.
1. Contractor Name:
Role on Project: (Prime/Subcontractor):
2. Contract Number:
| 3. Contractor Address: |
| 4. Contract Type: |
____Firm Fixed Price
____T&M/LH
____Cost Reimbursement ____Other (Please Specify)
| 5. Evaluator Agency/Company Name: |
| 6. Evaluator POC/Phone/Email |
7. Period of Performance:
8. Dollar Amount of Award: $______________ Annual Amount: $______________ Total Dollar Value with Mods:$_____________
FTE:
If your firm was a subcontractor:
Annual Amount: $______________ Total Dollar Value with Mods:$_____________ # Of FTE: ____________
9. Project Title:
10. Description of Contract Service/Scope of Contract:
11. Complexity of Work: Difficult: ____________ Routine: ____________
NOTE: Please use adjectival ratings from attached sheet.
| 12. Evaluation Factor |
| 13. Comments (Attach additional sheets, if necessary.) |
| 14. Rating |
a. Quality of Work
COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATIFACTORY
b. Personnel
COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATIFACTORY
c. Cost/Budget Control
COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATIFACTORY
d. Customer Satisfaction
COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF “5” or “0”
1 through 5
| e. Timeliness of Performance / Deliverables |
| COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATIFACTORY |
f. Business Relations
COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATIFACTORY
| g. Overall Performance |
| COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATIFACTORY |
15. Would you select this contractor again? Please explain. (Attach additional sheet if necessary.)
| 16. Name & Date: |
| 17. Title: |
PAST PERFORMANCE RATING GUIDELINES
Summarize Contractor Performance in each of the rating areas. Assign each area a rating of Unsatisfactory, Marginal, Satisfactory, Very Good, and Exceptional. Use the following instructions as guidance in making these evaluations. Please use the comments area on the preceding form to justify the rating given.
| Ratings |
| Quality of Work/ |
Personnel/Service
-Compliance w/contract requirements -Accuracy of reports -Appropriateness of personnel -Technical excellence
Cost/Budget Control
-Within budget -Current, accurate, complete billings -Relationship of negotiated costs to actual -Cost efficiencies -Change orders issued Customer Satisfaction
Customer Satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation.
On a scale of 1-5 (5 being the highest) please rate and describe your level of satisfaction with the contractor’s performance.
5 - Very satisfied
4 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
2 -Somewhat dissatisfied
0 - Very dissatisfied
Timeliness of Services/Deliverables
-Met interim milestones -Reliable -Responsive to technical direction -Completed on time Business Relations
-Effective Mgmt -Business like correspondence -Responsive to contract reqmnts -Prompt notification of problems -Reasonable/ cooperative -Flexible -Pro-active
| Unsatisfactory |
| Nonconformances |
are comprising the achievement of contract reqmnts Cost issues are comprising performance
| Delays are compromising achievement of contract reqmts |
| Response is not effective |
| Marginal |
| Nonconformances require major agency resources to ensure achievement of contract reqmnts |
| Cost issues require major agency resources to ensure achievement of contract reqmnts |
| Delays require major agency resources to ensure achievement of contract reqmnts |
| Response is marginally effective |
| Satisfactory |
| Nonconformances |
do not impact achievement of contract reqmnts Cost issues do not impact achievement of contract reqmnts
| Delays do not impact achievement of contract reqmnts |
| Response is usually effective |
| Very Good |
| There are no quality problems/issues, and the contractor has substantially exceeded the contract performance requirements without commensurate additional costs to the Government |
| There are no cost management issues and the Contractor has exceeded the contract requirements, achieving cost savings to the Government. |
| There are no delays |
| Response to inquiries and/or technical, service, administrative issues are effective. |
Exceptional The contractor has demonstrated an exceptional performance level that was significantly in excess of anticipated achievements and is commendable as an example for others. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".
The contractor has demonstrated an exceptional performance. It is expected that this rating will be used in those rare circumstances where the contractor achieved cost savings and performance clearly exceeds the performance levels described as "Exceptional".
The contractor has demonstrated an exceptional performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".
The contractor has demonstrated an exceptional performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".
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