2018.11.14_PWS_DRAFT.docx

PERFORMANCE WORK STATEMENT (PWS)

Worldwide Airlift Services Program – 135 (WASP – 135)

1 November 2018

HTC711-19-R-R003

TABLE OF CONTENTS

6 Acronyms……………………………………………………………………………...……………………...30 7 Definitions…………………………………………………………………………………………………….31

APPENDICES

Appendix A Geographic Considerations...……………………………………………………………………X

1.0 Description of Services. WASP-135 is for worldwide airlift services utilizing Fixed and/or Rotary wing aircraft types. Contractor shall provide aircrew, ground personnel, supplies, ancillary support services and equipment to perform dedicated and/or Ad Hoc Federal Aviation Regulation 135 or equivalent Civil Aviation Authority (CAA) airlift operations (at both military and commercial airports/airfields/landing zones). Operations could include the movement of passengers and cargo (or combination thereof), air ambulance, medical evacuation, sling-load cargo operations, delivery of Class I-X supplies and US Mail and/or other like services. Other Department of Defense and federal agencies may order the services offered under this contract upon approval by the USTRANSCOM Contracting Officer (CO) and the Requiring Activity. Specific services and locations required will be identified in individual task orders.

1.1 General Requirements.

1.1.1 Air Carrier Information. All aircraft utilized must be licensed, operated, and maintained in accordance with all applicable rules, regulations, and standards of the Federal Aviation Administration (FAA), Federal Aviation Regulations, or CAA equivalent, Department of Transportation (DoT), and Department of Defense (DoD), giving particular attention to the responsibility of the air carrier to perform air transportation with the highest degree of safety. The carrier shall have a current FAA/CAA authorization certificate to operate over routes and into the airfields specified under both Instrument Flight Rules (IFR) and Visual Flight Rules (VFR) conditions and rules. IFR capability authorization is not required for operations into airfields which do not have published IFR approach procedures.

1.2 Personnel Requirements.

1.2.1 Contract Level. The Contractor shall designate principal point(s) of contact (POC), who speak and write in fluent English, to interface with the CO and COR/ACOR. The Contractor is responsible for ensuring the POC contact information remains current throughout the life of the contract. The POC contact information shall be provided in writing to the CO and COR/ACOR within five work days after contract. At a minimum, the Contractor shall provide a 24-hour contact number, e-mail address, business address, and hours of operation for the POC. The Contractor shall also identify Emergency POC(s), if different than the primary POC(s), by name, email address, and mobile number to be available 24-hours a day, 7-days a week, to resolve all matters in performance of this requirement.

1.2.2 Task Order Level. At a minimum, the Contractor shall provide a primary and alternate 24 hour operations contact name, number, e-mail address and business address to the CO or COR/ACOR.

1.2.3 Contractor Personnel Termination/Replacement. The Contractor shall notify the CO and COR/ACOR within 24 hours of the employment or termination of any on-site Contractor personnel by providing an updated list of personnel which includes, at a minimum, the following information: name (last, first, middle initial), primary position title, level of investigation/security clearance and date of interim/final approval, and date of on-site employment or termination.

1.2.4 Removal from Worksite. If the CO or COR/ACOR notifies the Contractor that the employment or the continued employment of any contract employee is prejudicial to the interests or endangers the security of the United States of America, that person shall be removed, barred from the worksite and replaced at Contractor expense. This includes security deviations/incidents and credible derogatory information on Contractor personnel during the course of the contract period. The Contractor shall make any changes necessary in the appointments.

1.2.5 Evacuation. The Contractor shall be responsible for the routine rotation of Contractor personnel for employment at the operations location to be executed with Contractor resources. The Contractor shall plan for and be responsible for a contingency evacuation of its personnel.

1.2.6 Medical Care. The Contractor shall ensure its employees have taken all necessary vaccinations as required by the country where performance will occur including but not limited to any specific requirements laid out in Appendix A. The Government reserves the right to demand removal of any Contractor employee that fails to take required medication or required vaccinations and recover compensation for costs associated with care and evacuation.

1.2.6.1 Medical Evacuation Plan. The Contractor shall have a Medical Evacuation plan to ensure its employees can get appropriate and timely medical care when needed.

1.2.7 Aircrew. The Contractor shall provide at least one aircrew (including two pilots) for each primary aircraft assigned unless otherwise specified in the task order. The Contractor’s aircrew members shall be trained, qualified, and maintain proficiency and comply with duty day requirements in accordance with the applicable Federal Aviation Regulation (FAR) Part 135 or equivalent CAA regulations.

1.2.8 Aircraft Maintenance Personnel. Contractor’s aircraft maintenance personnel shall be trained, qualified, and maintain proficiency in accordance with the applicable Federal Aviation Regulation Part 135, Code of Federal Regulations (CFR) 32 CFR 861, and/or other applicable Civil Aviation Authority regulations.

1.3 DOD Approval and Additional Standards. The carrier operating the aircraft must be an approved DOD air carrier, as determined by US Air Force HQ Air Mobility Command (AMC)/A3B and the Commercial Airlift Review Board (CARB), and must maintain this approval throughout the performance of this contract. The contractor shall comply with all Federal Aviation Administration (FAA) requirements or equivalent CAA requirements, and with all DOD additional standards as published on the following web site: http://www.amc.af.mil/library/businesscustomers.asp.

1.4 Aircraft Condition. Every aircraft shall be certified as airworthy by trained and certified mechanics for that specific airframe. Airworthy certificates shall be made available to the Government upon request. The Government is entitled to perform an independent assessment of the condition of any contract aircraft at any time. The Government may also request that an independent assessment of any aircraft used in performance on this contract be conducted at contractor expense. The contractor will make available, at the CO’s request, a copy of each aircraft’s maintenance history. The Government reserves the right to inspect aircraft, maintenance records, and employee records at any time.

1.4.1 Primary Aircraft. The Contractor is only authorized to operate under this contract the specific tail numbers, primary or alternate, identified in the Aircraft Identification Table. In order to change the primary aircraft, a written request along with sufficient documentation supporting the aircraft can meet all requirements of the PWS must be submitted to the CO. The primary aircraft will only be changed through a bilateral modification to the contract. The CO has the sole discretion in permitting the contractor to change the primary aircraft on contract.

1.4.2 Alternate/Spare Aircraft. Alternate aircraft are not required under this contract nor is the Government under any obligation to accept performance by alternate aircraft. In order for aircraft to be added as an alternate aircraft, a written request with supporting documentation that the aircraft can meet all requirements of the PWS shall be submitted to the CO. The CO has sole discretion in permitting the contractor to change/add alternate aircraft.

1.4.3 Aircraft Replacement or Addition. Throughout the contract period, a contractor may request approval from the CO to replace an aircraft with a similar capable aircraft. Replacement aircraft shall be DoD approved prior to operation. Contractor shall submit a formal letter to CO detailing the reason for the change or addition. Contractors shall not offer these aircraft until a modification to replace or add the aircraft has been executed.

1.4.4 Maintenance. The contractor shall perform both scheduled and unscheduled maintenance. Maintenance may occur on US Military installations with prior coordination and the express permission of the Government. The contractor will provide all parts, labor, and expertise necessary to complete required maintenance tasks. Maintenance down-time will be coordinated between the contractor and the customer or COR/ACOR. The contractor shall provide a timetable for scheduled maintenance and an estimated completion time for unscheduled maintenance. Preventive Maintenance service schedules for aircraft shall conform to manufacturers recommended servicing intervals.

1.4.5 Aircraft Safety Equipment. All aircraft will maintain serviceable first aid kits, fire extinguishers, and all aviation life support equipment required to be maintained in accordance with applicable FAA/CAA and DoD standards. The aforementioned items shall be inspected for serviceability in accordance with manufacturer’s inspection/serviceability instructions. Documentation of the inspection shall be provided to the COR/ACOR or designated Government representative within 10 calendar days of the inspection. Aircraft must be configured with Ultra High Frequency (UHF) and Very High Frequency (VHF) radio, and Global Positioning Satellite (GPS). A Blue Force Tracker or similar real-time satellite device and Emergency Locator Transmitter (ELT) are required on each aircraft compatible with the theater and users search and rescue capabilities. All aircraft must have two-way satellite or long-range communication capabilities while in-flight. It is the operator’s responsibility to provide additional survival equipment appropriate for the environment and mission they are operating in that meets or exceeds Federal Aviation Regulation Part 135 or CAA equivalent.

1.4.6 Intransit Visibility and Communication. Contractor will be required to provide to the local AOC, or Command Post, departure and arrival notifications at all locations via phone, radio (UHF/VHF), or satellite phone. Two-way inflight communication with the local AOC or contractor in-country operations throughout the assigined AOR is highly desirable. If communication is not available, contractor will provide information to local AOC either in flight or upon return to home station. When operating missions, the contractor’s operations center will be required to maintain secure voice communications with the local AOC.

1.14 Safety Barriers. All passenger and cargo doors used for loading and unloading of passengers, baggage, and cargo aboard contract aircraft shall be equipped with a safety barrier at chest or waist level. The safety barrier shall be in place when the cabin or cargo door is open except when actually on-loading or off-loading passengers/cargo or when loading stairs are positioned.

1.4.7 Aircraft Markings. Authorized marking on all aircraft will be the contractors name on each side as well as required markings such as tail numbers. Other identifying marking, such as “UN”, “ISAF”, “NATO” or “SFOR” are not allowed and shall be removed. It is in the best interest of all parties that aircraft not be painted in a color that is close to military colors and paint schemes. Any color other than white should be reviewed and approved by the Government prior to deployment.

1.5 Mission Requirements. The contractor shall coordinate all airlift movements with the Tasking Authority prior to any mission. Missions will be scheduled at least twenty-four (24) hours in advance, unless otherwise agreed to by the contractor and Tasking Authority. Once this schedule has been established the contractor should remain flexible to accept changing timelines and routes, within normal crew duty day limitations, in order to meet mission requirements. Weather and aircraft maintenance will be considered when scheduling missions.

1.5.1 The Contractor, project manager, or air crew shall assess the current situation (weather, intelligence, notice to airman (NOTAMS), terrain, crew experience, and tactical situation) prior to launch to make an accurate risk assessment before performing a mission. Pilots shall make all flight related decisions and are responsible for flight safety. The Contractor may refuse any mission for safety reasons. However, mission must be rescheduled and flown as agreed to by the Government and contractor.

1.5.2 Aircrew shall remain on flight plan filed unless re-tasked or deviation for safety of flight is required.

1.5.3 Aircraft may be required to land and operate at austere at airports/airfields/landing zones with minimal ATC, security and/or night lighting.

1.5.4 Aircraft will not enter an active Restricted Operating Zone (ROZ) airspace, unless cleared for mission requirements, or land at an airport/airfield/landing zone that is currently under attack. ROZs are activated/deactivated based upon air/ground missions and the overhead aircraft supporting those missions. The local combat control team or competent airfield control authority will determine air field status after an attack has occurred.

1.5.5 Clearance. The host nation’s Aeronautical Information Publication (AIP) includes the process and/or points of contacts for obtaining civilian clearances. When a foreign country requires that a carrier under contract to USTRANSCOM submit a clearance request through US diplomatic channels for approval, this fact, along with the procedures to be followed, will be noted in the DoD Foreign Clearance Guide (FCG), https://www.fcg.pentagon.mil. Contractors shall adhere to the guidelines outlined in this appendix when operating missions under this contract that require clearances to be submitted through US diplomatic channels and shall consult the DoD Foreign Clearance Guide for specific US Embassy requirements or country restrictions to supplement IFIM and AIP requirements. Contractors can obtain a user name and password for access to the on-line FCG by contacting HQ USAF/A10-Sby e-mail at usaf.fcg@mail.mil or by calling (703) 614-0130.

1.5.5.1 US-registered commercial aircraft operated by carriers under contract to USTRANSCOM are civil aircraft and do not acquire the status of State aircraft. Although many Status of Forces and Base Rights Agreements to which the US is a party, grant DoD contract aircraft the same or similar rights of access, exit, and freedom from landing fees and similar charges enjoyed by the military aircraft under the agreements, such agreements do not have the effect of declaring DoD contract aircraft to be military aircraft or any other form of State aircraft. Commercial aircraft operating USTRANSCOM contracted airlift missions are nonscheduled civil aircraft, and enjoy more liberal operating and transit rights in most foreign countries than State aircraft. Consequently, it is in the USG’s interest as well as that of the contractor to reinforce and assert the civil status of DoD contract aircraft when possible.

1.5.5.2 Clearances For Certain Types Of Cargo. Article 35 of the Chicago Convention gives states the authority to regulate the transit of certain types of cargo through their territory.

1.5.5.3 Munitions And Implements Of War. States may prohibit or restrict the carriage of munitions or implements of war in or above their territory. Each state defines for itself what constitutes munitions or implements of war, and if transit is permitted, may impose notice or other special requirements in addition to those which may be required for the Safe Transport of Dangerous Goods by Air, (ICAO Doc 9284).

1.5.6 Flying In Controlled Airspace. All contract flights shall fly over established airways, domestic or international, and in controlled airspace. Exceptions may be made to this requirement where it is impractical to follow airways or fly in controlled airspace, provided airways are intersected at the first practical point and departed at the last practical navigational fix near destination, or when area controller established airways do not exist within a flight information region. Economic considerations will not justify deviation from this procedure.

1.6 Airfield Suitability and Restrictions/Certifications Airfields

1.6.1 Contractors are reminded that airfield restrictions exist at certain military and commercial airfields worldwide. An Air Mobility Command (AMC) publication, entitled “Airfield Suitability and Restrictions Report,” identifies airfield restrictions specifically for AMC air crews. This publication also lists “certification airfields” which are the equivalent to FAA-designated “special airfields.” These fields have unique airfield hazards and operating procedures requiring increased awareness and familiarity by air crews. Contractors can obtain the current edition of this publication, at no cost, by contacting the following office:

1.6.1.1 This publication is prepared for use by AMC air crews and is made available to contractors for advisory purposes only.

1.7 Air Crew Mission Capable. At least one pilot member of the aircrew, operating a DoD contracted mission into a DoD-designated certification airfield, shall have performed pilot duties to that airfield within the past 12 months or reviewed an FAA-accepted pictorial (e.g., video detailing airfield hazards) within 30 days prior to performing the DoD contract mission. Contractors shall ensure air crews are adequately briefed on all restrictions at applicable airfields, including certification airfields, and properly trained before performing any DoD contract missions into these airfields.

1.7.1 Additionally, DOD, through the Defense Imagery Management Operations Center (DIMOC), produces “Airport Qualification Program” (AQP) videos for some certification airfields. These are available for advisory purposes only, at no cost (one copy per contractor), by contacting the following office:

1.8 Landing Permits at Military Installations.

1.8.1 To permit the use of military installations, the contractor must obtain landing permits following Service specific regulations, no later than 30 days prior to required approved date (60 days for Navy permits). The contractor shall begin the renewal process at least 60 days prior to expiration to allow for any delays in processing and to avoid a suspension of operation.

a. Air Force Bases. Pursuant to AFI 10-1001, a Landing Permit (DD Form 2401) may be obtained from USTRANSCOM/TCAQ-R at Scott AFB, IL. In addition, a Hold Harmless Agreement (DD Form 2402) and the Certificate of Insurance (DD Form 2400) must be completed and forwarded to the CO at USTRANSCOM TCAQ-R, Scott AFB, IL. The Contractor shall submit these completed forms along with the DD Form 2401.

b. Navy and Marine Corp Air Stations. Request instructions from Ms. Audrey Taylor at audrey.taylor@navy.mil, (202) 685-9202 or access https://portal.navfac.navy.mil/portal/page/portal/extranet/afl. BEGIN THE PROCESS NO LATER THAN 60 DAYS PRIOR TO THE REQUIRED APPROVAL DATE.

c. Army Installations. Call Mr. Jay Bellamy for Instructions at (703) 806-4868.

1.8.2 Extended Parking at Military airfields. All parking must be coordinated in advance of projected arrival with air field personnel. Any request for extended parking will be reviewed on an individual basis by air field personnel. Extended parking may be granted for the follwing (but not limited to) reasons:

a. Positioning of aircraft in advance of time stipulated in the contract so as to prevent delays due to weather, crew limitations, or other reasons.

b. Back-to-back scheduling of aircraft for a follow-on Government contracted mission.

c. Other programmed mission requirements.

NOTE: Aircraft programmed or scheduled for subsequent commercial operation on termination of a military mission at a military station will not be granted extended parking privileges.

1.8.3 Contractor shall comply with Maximum on Ground (MOG) restrictions and safety considerations, unless deviation is approved by the Government or controlling airfield authority.

1.8.4 Operating Hour Restrictions. Carriers shall adhere to, and/or obtain their own waivers to all operating hour restrictions.

1.9 Weather Factors. If the contractor fails to complete a mission due to poor weather, compensation will be based on contracted flight/blade hour rates for all completed leg(s) flown, and for the leg(s) being flown when the mission was aborted. For aborted missions flown under one-time chartered rates, contractor receives pro-rated compensation based on percentage of mission completed. The contractor should return to the point of origin (hub) or nearest safe location, until the weather improves. Missions not completed due to poor weather will be rescheduled at the satisfaction of the Government. For the contractor to refuse to fly a transport mission due to marginal weather conditions, the weather must be such that the ceiling is below 700 feet and visibility less than two nautical miles. Ceiling restrictions are subject to change as dictated by threat analysis. Contractor shall comply with all weather considerations herein, outlined in Appendix A, or defined at the Task Order level.

1.10 Authority To Leave Unsafe Aircraft. According to Section 2640, Chapter 157, 10 US Code, the following determinations shall apply with regard to the authority to leave unsafe aircraft:

1.10.1 Determinations to Leave Unsafe Aircraft: The senior officer on-board a contract mission, or other authorized Government official (e.g. ramp inspectors, air crew/maintenance crew, etc.) may order members of the armed forces to leave a contract mission if determined conditions exist on the aircraft which may endanger the safety of the passengers. Should this occur, the COR/ACOR will immediately alert the next higher headquarters with a copy to the USTRANSCOM, TCAQ CO. In cases where such deficiencies exist, only the FAA/CAA representative and the contractor have the authority to ground the commercial aircraft in question.

1.11 Recovery. The contractor is responsible for recovering disabled, damaged, or destroyed aircraft under its control. The US Government may, at its discretion, assist if resources and time are available. Any recoverable cargo will be returned to the Government. If an aircraft has been disabled in enemy territory and is likely to be seized by the enemy, the contractor shall make every reasonable effort to destroy the cargo to prevent it from being recovered by the enemy.

1.12 Risk. The Government accepts no liability should any contractor be taken hostage or be killed during any mission or while under contract with the Government. The Government will provide assistance IAW DFARS 252.225-7040.

1.13 Replacement Aircraft. If an aircraft is considered to be a catastrophic loss then a replacement aircraft that meet requirements is required to be repositioned and have an operational date within 30 days. The 30 day count begins as soon as the original aircraft is identified as a catastrophic loss.

1.15 Payload Variations. Variations in payload on a mission by mission basis may be required due to changes in altitude and weather.

1.16 Positioning/Depositioning Dedicated Aircraft. The contractor shall position all aircraft within 30 calendar days of Task Order award, unless otherwise specified. Upon written notification from the CO or upon contract conclusion, the contractor shall deposition aircraft to the location(s) identified in the Aircraft Identification Table within 30 calendar days. The CO may instruct the contractor via contract modification to deposition aircraft separately during the period of performance based upon mission needs

1.17 Reserved.

1.18 Operational Readiness, Reliability, Cost Calculations, and Support.

1.18.1 Operational Readiness. Each aircraft shall maintain a TBD% (e.g. 90%) operational readiness rate. The operational readiness (OR) rate is calculated for each aircraft by dividing the number Fully Mission Capable (FMC) days by the number of days in the month. Payment will be made IAW table below:

1.18.2 Non-Mission Capable (NMC). Defined as any day the aircraft cannot fly due to carrier-controlled reasons (i.e. maintenance, operations, and crew availability). The aircraft must be FMC and reported as being FMC to the COR/ACOR, Tasking Authority, and CO no later than 8:00 AM local time (i.e. the time where the aircraft is located) for the monthly service to be paid for that aircraft for that day. Any day an aircraft is NMC for carrier controlled reasons, no monthly service payment will be made for that day. If an aircraft is reported as FMC and launches on a tasked sortie but returns to base for carrier-controlled reasons without completing a mission leg, and without completing any legs for that day, then the aircraft will be considered NMC for that entire day. An airframe is not to be considered available unless both the airframe is FMC and the aircrew is available. In addition, the aircrew must be listed on the daily Sortie Report, co-located (same hub) with the aircraft, and be in stand-by status (immediately available) in order for the airframe to be considered FMC. If there are extenuating circumstances, the NMC days can be waived on a case-by-case basis.

1.18.3 Slingload – Rotary Wing Only. All aircraft will be equipped with an operational cargo hook. In the event a cargo hook becomes inoperable, the aircraft will be listed as Partially Mission Capable (PMC) on the daily SITREP and detail cargo hook inoperability as the reason. Each day the cargo hook is inoperable, the prorated daily basing fee for that aircraft will be reduced by 20%. (Daily Basing Fee for PMC calculation: total monthly basing fee divided by the number of days in that month multiplied by 80% [(monthly basing fee / number of days) * .8]) If a cargo hook becomes FMC after 0800, 20% of the daily basing fee for that aircraft for that day will be deducted unless the Government is able to utilize the cargo hook on that aircraft before all flying/missions are completed for the day.

1.18.4 Non-Mission Capable (NMC) Repair Plan. In the event an aircraft becomes NMC, the contractor is required to submit a repair plan (timeline) outlining the extent of the repairs and when the aircraft will become FMC. This plan should be submitted to the Contracting Office and the COR/ACOR within 48 hours after the aircraft becomes NMC. Extensions to the 48 hours can be granted on a case by case basis.

1.18.4.1 Contractors must be aware that if their NMC aircraft blocks the landing area of a US base, the aircraft may, if mission considerations dictate, be forcibly moved. During movement, it is possible the aircraft may be damaged or destroyed. In these circumstances, the US Government will not be financially liable for the loss or damage to the aircraft.

1.18.5 Blade Hour/Flight Hour Calculations.

1.18.5.1 Blade Hours. (Rotary Wing) Blade hours are calculated to the tenth of an hour from the moment the aircraft moves under its own power for intended flight at the hub until the aircraft is powered off for any reason, and blade hour time resumes when the aircraft moves under its own power for intended flight until the aircraft power down at the hub at completion of a mission. Blade hour calculations include taxi time and time spent loading aircraft while engine(s) are running. Aircraft start-up and spool-down time; flight time to/from the tie down area; anytime the engines are shut down and maintenance flights are not included in blade hour calculations. Aircraft that return to base for contractor-controlled reasons will only be paid for completed mission legs where the government was able to move cargo or passengers. Contractor flights not directed by the Government are non-billable (e.g., flights to an off site maintenance location, other carrier-internal missions). When entering hours or tenths of hours on forms and reports, a digit is to be entered on either side of the decimal even it if is a zero. (I.e. 2.0 when entering two full hours of flight time, or 0.7 when entering 38 minutes of flight time.)

1.18.5.2 Flight Hours. (Fixed Wing) Missions will be flown to destinations designated by the Government as directed by the COR/ACOR or other designated representative (i.e. Tasking Authority). Missions may be scheduled to unimproved locations. Contractors will only be paid for flight hours flown in support of missions as assigned by the Air Operations Center (AOC), Tasking Authority or their designated representative. Flight hours are calculated from the moment the aircraft lifts off the ground and ends when the aircraft had landed and the engines are stopped. In no event shall the flight hour calculation include time when the aircraft’s engine(s) are shutdown or the aircraft is not being flown in support of missions directed by the COR/ACOR or directed representative such as the Tasking Authority. Contractor flights not directed by the Government are non-billable, e.g., flights to an off site maintenance location. Flight hours shall be reported and billed in hours and tenths of hours. When entering hours or tenths of hours on forms and reports, a digit is to be entered on either side of the decimal even it if is a zero. (I.e. 2.0 when entering two full hours of flight time, or 0.7 when entering 38 minutes of flight time.)

1.18.5.3 Fractual Hours. Fractual blade hours and flight hours shall be determined using the following table.

1.18.6 Schedule Reliability Requirements. The contractor’s schedule reliability rate shall be based on on-time arrivals and computed for any rolling three-month period by subtracting the total number of contractor-controllable delays during the three-month period, from the contractor’s total number of scheduled originating and turn-around missions operated in that three-month period, and dividing the remainder by the contractor’s total number of scheduled originating and turnaround missions operated for the period. This reliability rate computation shall be made as of 2400 hours Greenwich Mean Time (GMT) on the last day of each calendar month.

1.18.6.1 Contractor-controllable delays exceeding 8 hours will be counted as one (1) delay. Contractor controllable delays extending from 61 minutes up to 8 hours will be counted as one-half (0.5) delay. A contractor-controllable delay of one hour or less will not be counted in the schedule reliability rate.

1.18.6.2 Contractor’s schedule reliability rate will be calculated to the nearest whole number. Less than .5 will be rounded down and .5 or more will be rounded up. For example, a carrier has 18 contractor-controllable delays for the three-month period. Total missions operated are 349. The reliability rate is calculated as 331 divided by 349 = .948 or 95%.

1.19 Cyber Security. The Contractor in performance of this contract will be providing operationally critical support. ‘‘Operationally critical support’’ means supplies or services designated by the Government as critical for airlift, sealift, intermodal transportation services, or logistical support that is essential to the mobilization, deployment, or sustainment of the Armed Forces in a contingency operation. Covered Defense Information (CDI) within the scope of this contract is critical information (operations security) which includes shipment data, deployment and distribution related intentions, capabilities and activities. Contractor is required to comply with DFARS 252.204-7012 to ensure CDI is protected.

1.20 Operations Security (OPSEC). The contractor shall be responsible for OPSEC procedures when operating missions for the DoD to include safeguarding critical information. Contractors must ensure employees receive OPSEC training upon initial assignment. Information such as flight schedules, hotels where crews are staying, return trips, and other facts about the mission shall be kept close hold and only communicated to persons who have a need to know this information.

1.21 Subcontractor Suitability. Contractors shall submit a semi-annual report to the CO for each first tier foreign subcontractor, operating as a separate legal entity, contracting directly with contractor or its commonly owned legal affiliate which has employees who may have physical contact with Government shipments in the ordinary course of contract performance. First tier foreign subcontractors within scope include, but are not limited to: direct air carriers, indirect air carriers, customs brokers, ramp personnel, and ground handling services. The initial report is due 30 calendar days after contract award and biannually during the months of June and December. The report shall include the following information:

a. Legal Company Name (in native language if known)

b. Complete Address including Country

c. Name, phone number and e-mail address of at least one point of contact at the company

d. The report shall include the following information if it is commercially available in the Contractor’s system:

e. Any Previous or Alternate Company Names

f. Fax number

g. Website URL

h. International Civil Aviation Organization (ICAO) or equivalent designator

i. Owner(s)/Director(s) name(s) and e-mail address(es)

j. Manager(s) name(s) and e-mail address(es)

1.21.1 For all first tier foreign air carriers that fall within the scope of the reporting requirement, contractor shall provide a copy of the Air Operating Certificate.

1.21.2 Contractor is not required to limit reporting solely to subcontractors used for services under the contract, but rather, may provide a complete list of subcontractors within scope in contractor’s network. Additionally, the contractor shall be held to a collection and reporting standard measured by customary commercial practices; the Government acknowledges that this is a cooperative effort.

1.21.3 The contractor is responsible for appropriately marking sensitive information as proprietary/trade secret. The Government will handle proprietary/trade secret information within the applicable statutes, rules, and regulations regarding the handling and release of such information.

1.21.4 Prior to contract performance and periodically throughout performance, the CO shall make available to the contractor the name of active or potential subcontractors determined to be unsuitable. The contractor shall not allow named entities to perform any role in performance under this contract. If the contractor chooses to terminate the unsuitable subcontractor, the Government shall not be liable for any costs incurred by the contractor in establishing or terminating use of the unsuitable subcontractor. The contractor may choose not to terminate the unsuitable subcontractor for use on its commercial contracts.

1.21.5 An unsuitable determination does not preclude the contractor from nominating an unsuitable entity for reconsideration during the contract performance period. The contractor is encouraged to provide the CO additional information that may affect the subcontractor's suitability. Any entity listed in the US Government Consolidated Screening List (http://export.gov/ecr/eg_main_023148.asp) or otherwise prohibited per FAR Subpart 25.7, Prohibited Sources, will not be reconsidered.

1.22 Reporting.

1.22.1 Accident Reporting and Safety

1.22.1.1 Notice of Accidents or Incidents - All Carrier Operations: When a Contractor's aircraft is involved in any accident, DoD or otherwise, the Contractor shall transmit the information in paragraph above to Headquarters Air Mobility Command (AMC), via HQ AMC/A3B, Scott AFB IL (618) 229-4801/DSN 779-4801 or the HQ AMC/A3B Safety Manager at 618-229-2106/DSN 779-2106 and to the CO and the COR. Accident and incident information shall be provided to HQ AMC, the CO and the COR/ACOR by the most expeditious means available. Accidents and incidents are defined in 49 CFR, Part 830.

1) Contractor and trip number

2) Aircraft type and number

3) Date and time of the accident or incident

4) Last point of departure and point of intended landing of the aircraft, as applicable

5) Nature of the accident or incident and extent of known damage to the aircraft, if any

6) Total number of crewmembers and passengers on board

7) Number of injured and fatalities aboard the aircraft

8) Condition of baggage or Government-owned material and/or cargo, if any, on board

1.22.1.2 Notice of Accidents or Incidents - USTRANSCOM contracted missions: the contractor shall also provide information to US Transportation Command's Deployment Distribution Operations Center (DDOC), Scott AFB IL via (618) 220-7700/7001 or DSN 312-770-7700/7701. Accident and incident information shall be provided to the DDOC by the most expeditious means available. Accidents and incidents are defined in 49 CFR, Part 830.

1) Contractor and trip number

2) Aircraft type and number

3) Date and time of the accident or incident

4) Last point of departure and point of intended landing of the aircraft, as applicable

5) Nature of the accident or incident and extent of known damage to the aircraft, if any

6) Total number of crewmembers and passengers on board

7) Number of injured and fatalities aboard the aircraft

8) Condition of baggage or Government-owned material and/or cargo if any, on board

1.22.2 Aircraft Medical Incidents. Report all aircraft medical incidents in flight, or while passengers are under the control of the pilot in command, to the first available COR/ACOR, at the next enroute station for in flight incidents, or the station where the incident occurs. On the next business day, notification shall also be made to the CO, via telephone or e-mail. For medical evacuation and air ambulance missions, notification must be provided to the regional USTRANSCOM Patient Movement Requirement Center (TPMRC) at: (618)229-4200 TPMRC-Americas (NORTHCOM/SOUTHCOM), (808)448-1620 TPMRC-W (PACOM), or 011-49-6371-47-8040 TPMRC-E (EUCOM/AFRICOM/CENTCOM). An event involving death, near death or major permanent loss of function requires immediate notification to TACC/AMD/AECT/TPMRC. Submit DD Form 2852 into TRAC2ES PMQ-R database within 24 hours.

1.22.3 DoD Casualties. In cases where a death occurs on a Contractor’s aircraft, the passenger information shall be furnished to the applicable geographical commander based on the individual Task Order and CO instructions. If available, include the following: Full Name, Social Security Account Number (SSAN), and component of service identified as Army-USA, Air Force-USAF, Navy-USN, Marine Corps-USMC, Coast Guard-USCG or authorized DoD passengers, as appropriate. The Contractor shall notify the first available COR/ACOR and the regional TPMRC (see para 1.22.2) at the next enroute station for in flight incidents, or the station where the incident occurs. The CO shall be notified no later than the next business day.

1.22.4 Hazard Reporting: The Contractor shall report any condition involving cargo that constitutes a hazard to operations, the Contractor, and airport/airfield/landing zone safety personnel. This report should contain the following information: location; date and Greenwich Mean Time (GMT); nomenclature of cargo (proper shipping name of hazardous cargo); shipper’s organization/unit and name of cargo representative; destination of cargo; Transportation Control Number (TCN) or bumper/increment number; facts and circumstances. Report this information to the COR.

1.22.5 Spotlighting and Hostile Event Reports. Timely threat reporting is essential to safe aircraft operations. In the event a Contractor operating a mission is illuminated or “spotlighted,” or is fired upon in the air or on the ground, the crew shall note the date, time, and approximate area from which the event originated. All incidents, including any hostile action (potential or realized) directed at the aircraft, shall be reported immediately to the cognizant air traffic control agency. Additionally, upon landing, at the first airfield or airbase with a US military presence, the crew shall notify the base operations flight center of the occurrence. The Contractor shall also notify the COR/ACOR immediately of any information regarding a threat to an aircraft, or of any attempts to elicit information from the crew on their mission or cargo. The Contractor shall also report any incidents to the CO on the next business day. The contractor is responsible for following all additional immediate and after-action reports IAW Geographic Combatant Commander directives.

1.22.6 Safety and Financial Information. As required by the Air Safety Clause at TRANSFARS 5552.247-9000, the contractor, and any subcontracted air carrier must satisfy the requirements of 32 CFR Part 861, Section 861.3. AMC will conduct periodic evaluations to assess the contractor’s ability to perform safely. Upon request, the contractor, and any subcontracted air carrier is required to provide information bearing upon the contractor’s practices, resources and capabilities. Upon request, the contractor shall provide data pertinent to such evaluations, including current audited financial statements, to HQ AMC/A3B, 402 Scott Drive, Unit 3A1, Scott AFB IL 62225-5302. Data furnished pursuant to this paragraph may be utilized by the US Government or its representatives for any matter related to this contract.

1.22.7 FAA or equivalent Civil Aviation Administration (CAA) Violation Reporting. The contractor shall report to the CO within 24 hours of receiving any notification from the FAA/CAA regarding a violation, assessment of a penalty, or of any enforcement action against the company, management or its pilots.

2. SERVICE DELIVERY SUMMARY. (all tailorable at TO level)

2.1 Rotary Wing:

2.2 Fixed Wing:

Contractor shall maintain Passenger Manifest until Mission Is Complete. Contractor shall not allow unmanifested personnel or unauthorized cargo on board

4.2.1

100% of Missions Daily

2.3 Air Ambulance:

100% of the time, monthly.

Contractor shall submit copies of all Medical documentation for all services completed within 48 hours after completion of the service to TACON.

4.8.3

95% of the time, monthly

3. GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES (GFS) (tailorable at TO level). When appropriate, the following items may be provided by the government. Specifc services and property will be identified at the Task Order Level. GFP/GFS identified in this section does not represent an all inclusive list; the Government reserves the right to provide none, some, or all GFP listed below (or additional GFP items as required), depending on the Task Order mission.

3.1 Ramp Space. Ramp space will be provided at or near bed down location for contractor aircraft.

3.2 Utilities. The Government will provide utilities for office and working space at each location. The utilities provided shall be equivalent to those provided to other military and tenant organizations - no special or unique requirements will be supported. Electricity, water (potable or non-potable), sewer and telephone will be provided at all hubs. Class A lines may not be available at all locations. Internet access and/or e-mail are available at all locations based on requirements and availability.

3.3 Fuel. The Government will supply the same fuel US forces are using in current operations for all the aircraft. The Government will not make accommodations for unique fuel requirements (i.e. TS-1) and will not supply filtration or other systems to support contract rotary wing operations. Fuel will only be provided at the origin of the mission or other Government-designated bases, if available. Fuel may be dispensed at the destination FOBs or Combat Outposts with prior coordination or in other than hub areas. Fuel consumed as a result of the contractor determining to replace, swap out aircraft or crew shall not be reimbursed by the Government.

3.4 Billeting. Billeting commensurate with that provided to US military forces shall be provided for contractor employees required to stay at military locations.

3.5 Subsistence. Class I subsistence will be provided for contractor employees required to stay at military locations.

3.6 Intelligence and Weather Reports. The Government will provide current intel, threat, and weather briefings to the contractor relevant to the impending flight path prior to departure.

3.7 Base Transportation. Base transportation (bus or shuttle) may not be available at all locations. The contractor may provide its own flight line (ATV or Gator-like) vehicles upon approval and will obey all published regulations, licensing and dispatching requirements regarding vehicle operations.

3.7.1 Contractor is authorized to be in possession of Government furnished vehicles and provide contractor owned or leased vehicles in a ratio of not less than two non-tactical vehicles (NTV) per contract aircraft, unless agreed to by the COR/ACOR and contractor. Additional vehicles are subject to approval.

3.7.2 The contractor is required to register all vehicles per CCMD policy and regulation, and the Government may provide fuel. The contractor will provide insurance, maintenance, and all costs associated with vehicle use for contractor furnished vehicles. Services furnished by Government provided vehicles will be the same as provided for Government personnel and IAW CCMD policy.

3.8 Loading and Unloading. The Government may provide, at its discretion, loading and unloading assistance at all locations. The contractor shall be prepared to perform all loading and unloading in the absence of Government support, with the exception of external loads for which the Government will furnish personnel, slings, and nets to sling load under helicopter.

3.9 Maintenance Resources.

3.9.1 The Government will provide distilled or clean water for engine rinse and wash at all hubs.

3.9.2 Contractor shall provide their own nitrogen containers/tanks. Nitrogen will be provided by the Government, but may not be available at all hubs (i.e. bottles may need to be transported to another hub for filling).

3.9.3. Contractor shall provide its own ground auxiliary power unit.

3.9.4 The COR/ACOR will coordinate a Memorandum of Understanding between contractor and the local Aviation Task Force as required for the Government to provide the following:

a. Access to an overhead crane assembly with a free clearance height of 25 feet and a rated working capacity of at least 3,500 pounds.

b. Forklift capability with a height range of 18 feet and a lift capacity of 5,000 pounds.

c. Light sources for nighttime maintenance (some FOBs do not allow white light maintenance on the flight line).

d. Fresh water washing facilities at all operating hubs.

3.9.5. Hanger Space. The Government will provide hangar space when available, but will make every effort to provide a hangar facility for contractor’s sole use. If a hangar or tent-like structure is not available, the contractor is authorized to procure and erect a temporary Large Aircraft Maintenance Shelter (LAMS) upon approval by controlling airfield authority and the CO.

3.10. Secure Communications. Contractor will be provided access to secure communications pending verification of appropriate security clearances by the DoD. Secure communications shall include SIPR-Net access, SVOIP communications and secure radio equipment as available. This equipment will undergo 100% inventory every 30 days and results shall be submitted to the COR/ACOR for inspection.

3.11. Office and Working Space. If available, the Government will provide office and working space…