Attachment_1_Domestic_135_Draft_PWS_9_April_2018.pdf

HTC711-18-R-CC02

Attachment 1

DRAFT Performance Work Statement (PWS)

Domestic FAR Part 135 Chartered Airlift Services

9 April 2018

TABLE OF CONTENTS

1 Scope of Contract

2 General Requirements

2.1 Cargo - General Requirements

2.2 Passenger - General Requirements

2.3 Schedule

3 Air Carrier Insurance Requirements

4 Accident Reporting and Safety

5 Airfield Suitability and Restrictions/Certification for Airlfields

6 Government Furnished Services and Equipment

7 Contract Administration and Management

8 Contractor Personnel

9 Delays

10 Reimbursable Services and Costs

11 Services Delivery Summary (SDS)

12 Cyber Security

APPENDICES

Appendix 1 Acronyms and Definitions………………………………………………………………………..23

Appendix 2 Government Publications…………………………………………………………………………26

Appendix 3 Solicitation and Award Procedures for Full Plane Domestic Charter Airlift (Part 135)……..…...27

Appendix 4 Aviation Disaster Family Assistance Act (ADFAA) Implementation……...………………….…29

Appendix 5 Monthly Fuel Reports……………………………………………………………………………..30

1. Scope of Contract

The contractor shall provide domestic air cargo and passenger charter services on Federal Aviation Regulation (FAR) Part 135 approved aircraft. Services include all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform air charter transportation services for both ad hoc and longer term domestic passenger, cargo, and combined movements at both military and commercial airfields. Performance of services shall take place within the Continental United States (CONUS), all U.S. Territories, Mexico, Canada, and the Caribbean Islands, as specified in the individual solicitation or delivery order.

2. General Requirements

a. AIR CARRIER INFORMATION. All aircraft utilized must be licensed, operated, and maintained in accordance with all applicable rules, regulations, and standards of the Federal Aviation Administration (FAA), Federal Aviation Regulations (FAR), Department of Transportation (DoT), and Department of Defense (DoD), giving particular attention to the responsibility of the air carrier to perform air transportation with the highest degree of safety. The aircraft performing missions under this contract will not be considered public aircraft. The carrier shall have a current FAA authorization certificate to operate over routes and into the airfields specified under both Instrument Flight Rules (IFR) and Visual Flight Rules (VFR) conditions and rules. IFR capability authorization is not required for operations into airfields which do not have published IFR approach procedures. A carrier needing additional information concerning runways, ground operations, and other related aeronautical information can consult the current edition of the IFR - Supplement United States. Carriers must be DoD approved by Air Mobility Command (AMC), FAR Part 135 certified, and DoD Commercial Airlift Review Board (CARB) approved.

b. AIRCRAFT REPLACEMENT OR ADDITION. Throughout the contract period, a contractor may request approval from the contracting officer to replace an aircraft with a similar capable aircraft. Replacement aircraft shall be DOD approved prior to operation. Aircraft, having no similarities to the aircraft on contract shall not be added after award. Contractors may add new aircraft to the contract pursuant to subparagraphs (1) and (2) below.

(1) FAR Part 135 Carriers: Contractors may request the replacement or addition of aircraft at any time.

(2) Requests for Replacement or Addition of Aircraft: All contractors shall submit a formal letter to TCAQ-CE detailing the reason for the change or addition. Replacement or additional aircraft must be DOD approved prior to submission of the contractor’s request to replace or add. Contractors shall not offer these aircraft for charter missions until a modification to replace or add the aircraft has been executed (exception: Substitute Service IAW 5552.247-9002).

c. AIRCRAFT CAPABILITY. The contractor shall provide sufficient qualified cockpit crew members to finish each flight without delays and must furnish an aircraft for each flight capable of completing the flight without requiring regularly scheduled maintenance, except for en route and turnaround service.

d. FLIGHT SCHEDULING. Flights may be scheduled at any time. The contractor is required to identify any and all FAA limitations prior to award.

e. ARRIVAL AND DEPARTURE INFORMATION. In all cases where landings are made at stations where AMC Command Control facilities or units are not established, the carrier (crewmember, local representatives, or responsible dispatch office) shall report advisory arrival and departure information within ten minutes of occurrence.

This information can be provided to 618th Air and Space Operations Center [Tanker Airlift Control Center (TACC) -- 618th TACC/XOCG]/ via e-mail or telephone. The preferred method of communication is via e-mail at carrier.times@us.af.mil. This information can also be provided for any mission via telephone at (618) 229- 0320/0321/0322/0323.

(1) Arrival information shall include:

(i) Mission Number

(ii) FAA Aircraft Registration Number (Tail #)

(iii) Station

(iv) Actual Time of Arrival (ATA)

(v) Estimated Time of Departure (ETD)*

(vi) Next Station

(2) Departure information shall include:

(i) Mission Number

(ii) FAA Aircraft Registration Number (Tail Number)

(iii) Station

(iv) Actual Time of Departure (ATD)

(v) Next Station

(vi) Estimated Time of Arrival (ETA)

*If mission is delayed beyond ETD, report cause of delay and estimated time aircraft will be in commission (ETIC) along with the revised ETD.

f. OPERATING HOUR RESTRICTIONS. Carriers shall adhere to, and/or obtain their own waivers to all operating hour restrictions at all stations transited.

g. MISSION NUMBER. If applicable, USTRANSCOM will provide the carrier with a Mission Number for identification and tracking purposes.

h. FLIGHT PLANS. All aircraft departing Air Force installations must have a flight plan on file with Airfield Management Operations prior to takeoff.

i. FERRY SEGMENTS. Only Government personnel traveling for contract administration purposes and DoD Safety Observers (SOs) are authorized transportation on the ferry segments of USTRANSCOM contract flights.

j. LANDING PERMITS. The DD Form 2401 (Civil Aircraft Landing Permit) is used to obtain approval at all military installations while performing bona fide US Government AMC contract missions. For Air Force installations, contractors shall request approval from USTRANSCOM/TCAQ-CE. For all other military installations, contractors will refer to the reverse of the DD Form 2401 for instructions.

k. PETROLEUM PRODUCTS. The contractor may purchase aircraft petroleum products at any military base other than those facilities that are serviced by commercial sources (unless specific approval is granted by a supplemental agreement), for use in performing services hereunder. Purchase of petroleum products by the contractor at any military base shall be in accordance with DoD 4140.25M. When available, petroleum products will be furnished to the contractor at the Defense Energy Support Center (DESC) standard price. A fuel purchase agreement with DESC is required for credit sales. Contact DESC, Fuels Branch at (210) 925-4887.

(1) PETROLEUM SUPPORT. Upon completion of round trip missions, contractors are entitled to purchase sufficient Petroleum, Oil, and Lubricants (POL) at DESC standard prices for movement of the aircraft to its nearest home base. If the contractor is depositioning their aircraft to a point other than its nearest home base, the amount of fuel at DESC standard prices shall not be more than that quantity which would be needed to deposition to the contractor's nearest home base. The sale of POL in excess of depositioning POL shall be at the current DESC standard price plus surcharge and required taxes.

(2) POL FOR ONE-WAY TRIPS. Upon completion of one-way trips, contractors are entitled to purchase sufficient POL at DESC standard prices for movement of the aircraft to point of origin of the trip or to the home base nearest to the point of origin, if within the general area of the point of origin of the live trip. If the contractor has commercial business for the ferry trip, the contractor is entitled to purchase POL at the DESC standard price from the destination point of the one-way mission to the point of origin of the commercial mission as long as this station is less distant than the original ferry leg.

(3) POL FOR ONE-WAY OR ROUND TRIPS. Upon completion of one-way or round trip missions, contractors shall be allowed to purchase POL at DESC standard price for ferrying from one coast to another when positioning to originate another AMC mission. Fuel at DESC standard price also will be provided to permit the return of an aircraft to the opposite coast (or any point short of the opposite coast) if the mission originated on the opposite coast regardless of the location of the contractor's home base. Contractors may not transit other Air Force bases enroute while ferrying cross-country.

(4) ENVIRONMENTAL SUPPORT. It is USTRANSCOM’s intent to provide crash and rescue support on a reimbursable basis, where fuel spills occur as a direct result of malfunctioning contractor equipment which has not been properly maintained, or negligence of the contractor.

(i) Fuel spills requiring the service of government fire and crash personnel will be investigated for cause by qualified government personnel familiar with commercial aircraft. When it is clearly shown that the cause of the spill is a recurring one, in which the contractor has neglected to repair, it will be documented by the inspector, and submitted to the CO for review.

(ii) If the CO determines that the contractor has been negligent in maintaining the equipment responsible for the spill and subsequent cleanup, the CO will direct the fire department to submit charges for cleanup to base finance and subsequent billing to the contractor. The contractor will be notified of the spill, its cause, and the contractors’ responsibility for reimbursement to the government.

l. CONCURRENT SERVICING. The following guidance shall be followed when concurrently servicing passenger aircraft with or without passengers aboard, and cargo aircraft at military installations.

(1) FINAL APPROVAL. Carriers, when operating on DOD Contracted Airlift, will be provided the same level of ground service at US Military Installations as organic aircraft. The carrier will contact Base Operations and TCAQ on-call duty officers when servicing issues require clarification. The Wing/Base Commander is the final approval authority for ground servicing operations and the overall safety associated therewith.

(2) CONCURRENT SERVICING SUPERVISOR (CSS). A CSS will be provided by the Government when concurrently servicing contractor aircraft at military installations. The CSS supervisor has full authority during all phases of ground servicing operations. This authority allows the individual to shut down a refueling operation if an unsafe condition exists. The supervisor also controls access to and from the aircraft.

(3) SUPERVISORY CONTRACTOR REPRESENTATIVE (SCR). The contractor shall provide an SCR for concurrent servicing. The SCR shall:

(i) Prior to beginning servicing operations:

1. Advise the CSS of contractors procedures, if applicable, for switch loading aviation fuel.

2. Inform the CSS of vehicle status.

(ii) Ensure civilian vehicles involved in concurrent servicing comply with standards required by Air Force Occupational Safety and Health Standard (AFOSHSTD) 91-38, Chapters 1, 2, and 4 and TO 00-25-172 with emphasis on Chapter 5, TO 00-25-172 CL1 and TO 00-25-172 CL2. Additionally, associated servicing equipment not designed or approved for use within a hazardous location may be moved into or within the fuel servicing safety zone (FSSZ), if pressurization of the refueling equipment is stopped. Repressurization of the refueling equipment shall not resume until the servicing vehicle's engine is shut down while in the FSSZ or the vehicle leaves the FSSZ.

(iii) Maintain communications with the CSS during all stages of refueling.

(iv) Perform responsibilities as outlined in TO 00-25-172, Ground Servicing of Aircraft and Static Grounding/Bonding, Chapter 5, paragraph 5.5; TO 00-25-172 CL-1 Checklist Concurrent Fuel Servicing of Commercial Contract Cargo and Passenger Aircraft dated 20 Nov 89 with Change 13 dated 16 Jan 14; TO 00-25-172 CL-2 Concurrent Servicing of Commercial Cargo Contract Aircraft LogAir and Quicktrans dated 7 August 09 with Change 1 dated 12 Jun 13.

(4) AUTHORIZED VEHICLES. Authorized vehicles shall not operate closer than 25 feet of aircraft fuel vents, SPR connections, and refueling equipment during fuel servicing of the aircraft. All other vehicles are restricted to 25 feet from fuel vents and must remain outside of the 50 foot fuel servicing safety zone.

(5) AUXILIARY POWER UNIT (APU). The aircraft APU shall be used to provide power and air-conditioning on aircraft so equipped. All passenger aircraft shall have a fully functioning APU for locations without external air conditioning support.

(6) FLIGHT CREW BRIEFING. Prior to beginning fuel servicing, the flight crew shall ensure required exits are open, brief passengers that fuel servicing will be conducted and brief passengers on the restrictions on operating electronic equipment, and give passengers the option to deplane.

(7) INERTIAL NAVIGATION SYSTEM (INS). The aircraft Inertial Navigation System (INS) may remain energized during a fuel servicing operation.

(8) RADIOS AND RADAR SYSTEMS. The aircraft radios and radar systems shall not be on during the fuel servicing operation.

(9) ELECTRICAL SYSTEMS. No aircraft electrical systems shall be activated during the fuel servicing operation except those required for servicing.

(10) CSS CONCURRENCE. When concurrent servicing operations are in progress, all contractor personnel (including flight crews), unless previously cleared, shall report to and receive the CSSs concurrence prior to entering the servicing area.

(11) WING AND FUEL VENTS. When servicing cargo aircraft, the CSS and his/her assistant (on inter phone) will monitor both wing fuel vents.

(12) COPY OF CONTRACTOR’S AIRCRAFT REFUELING PROCEDURES. A copy of the contractors’ aircraft refueling procedures shall be located on the aircraft and made available to the CSS as required. This applies only to passenger aircraft.

m. CONTRACTOR USE OF MILITARY COMMUNICATIONS FACILITIES. The contractor will be permitted to utilize a military telephone in those areas where commercial circuits are not available and it is in the best interest of the Government as determined by the CO or CA. Contractor’s use of military communications facilities shall be limited to transmission and reception of airlift mission support traffic and shall not interfere with military command and control traffic.

n. MILITARY WORKING DOGS. The Contractor shall transport military working dogs. The military working dogs shall be carried in accordance with FAA regulations. Military working dogs must be accompanied by a handler. Military working dogs are always manifested as cargo and moved in the cargo compartment of the aircraft with the exception of mission critical requirements and concurrence of the carrier. This should be approved on a case by case basis due to safety concerns. For channel missions (Patriot Express) military working dogs are not authorized in the cabin.

o. EXTENDED PARKING. All parking must be coordinated in advance of projected arrival with air field personnel. Any request for extended parking will be reviewed on an individual basis.

p. CRITERIA FOR CONSIDERATION OF REQUESTS FOR EXTENDED PARKING. Evaluation of the contractor's request for extended parking privileges will be considered based on the following:

(1) Positioning of aircraft in advance of time stipulated in the contract so as to prevent delays due to weather, crew limitations, or other reasons.

(2) Back-to-back scheduling of aircraft for a follow-on AMC mission.

(3) Other programmed mission requirements.

(4) Aircraft programmed or scheduled for subsequent commercial operation on termination of a military mission at a military station will not be granted extended parking privileges.

q. AIRCRAFT MEDICAL INCIDENTS. Report all aircraft medical incidents in flight, or while passengers are under the control of the pilot in command, to the first available CO, at the destination for in flight incidents, or the station where the incident occurs.

2.1. Cargo - General Requirements

a. ON/OFF-LOADING OF AIRCRAFT. The contractor shall be responsible for the safe on-loading and off-loading of the aircraft in accordance with applicable Federal Aviation Regulations and individual aircraft specifications. A member of the contractor's crew shall be responsible for weight and balance of government traffic and shall make a visual check of cabin load and, if required, indicate approval of loading by signing the station compartment breakdown. The contractor shall provide air terminal weight and balance forms and any other required technical data to assist the air terminals in safely loading the aircraft. The Government shall be responsible for the accuracy of the weights entered on the DD Form 1907, Signature and Tally Record, by the loading supervisor. The carrier is required to make contact with the government onload station six hours prior to arrival for planned load breakdown.

b. CARGO COMPARTMENT. Prior to positioning the aircraft for flight, all unauthorized restrictions to cube shall be removed from the cargo compartment. All cargo doors utilized for loading/unloading cargo aboard the contracted aircraft will be equipped with a safety barrier (net or bar) at chest level. It will be installed when the cabin door remains open before or after loading has been completed.

c. MECHANIZED LOADING SYSTEM. If applicable, aircraft shall be equipped with operable mechanized roller systems or rail systems that are compatible with 463L configured pallets/equipment. The pallet weight is all inclusive.

d. PALLETIZED CARGO. If applicable, palletized cargo shall be secured to the government pallets with government furnished pallet nets. If additional tie down equipment is necessary to secure the load to the pallet, the Government will furnish it; if additional tie down equipment is necessary to secure the loaded pallet to the aircraft, the carrier shall furnish it. In addition, sufficient quantities of tie down equipment shall be provided by the carrier for separate tie down of heavy items such as engines or other types of non-palletized cargo which must be secured separately. Subflooring will be provided by the Government.

e. HAND LOADING. The aircraft may be solid loaded provided it complies with FAA requirements. The carrier shall provide sufficient quantities of tie down equipment, including separate tie down of heavy items such as engines or other types of cargo that must be secured separately. Shoring as required, will be provided by the Government.

f. CARGO LOADING AND UNLOADING. At civilian airports, the carrier shall provide for loading and unloading of cargo (and mail, if applicable).

g. CARGO OFF-LOAD. The carrier shall take care of any cargo off-loaded at a civil airport at the direction of the CO. Any expenses incurred by the carrier in safeguarding such cargo off-loaded will be reimbursable to the carrier by the Government with a modification to the original order.

h. LIABILITY FOR LOSS OR DAMAGE. The carrier is responsible for all Government cargo placed in the carrier’s possession for the sole purpose of air transportation. The carrier is required to notify the CO or Contract Airlift Duty Officer immediately after any incident with loss or damaged cargo. In the event of an accident, the carrier shall be responsible for continuous protection of the cargo at their expense until relieved by the Government.

i. POSITIONING. The aircraft shall be positioned at the point of origin in sufficient time to load cargo and meet the scheduled departure time. The arrival time will be agreed upon during the scheduling process.

j. AIRCRAFT LIGHTING. The aircraft shall include a lighting system which will sufficiently illuminate all loading compartments of the aircraft, ensuring safe conditions for cargo loading and unloading operations.

k. EXCESS ALLOWABLE CABIN LOAD (ACL). The Government may utilize excess ACL, including on substitute service, subject to excess ACL authorized by the CO and not being utilized by the carrier. On all cargo flights, the Government shall be entitled to transport additional cargo over the guarantee ACL to the entire capacity (including baggage compartment) of the aircraft at no additional cost to the Government. In this regard, it is understood that the Government shall not be entitled to transport "excess ACL" if the carrier would be required, on any specific flight, to make an otherwise unrequired operational stop as a result of the carriage of "excess ACL."

l. SEATS FOR GOVERNMENT SPONSORED PERSONNEL ON CARGO AIRCRAFT. The Government will advise the contractor 24-hours prior to scheduled departure of the mission of the number of seats required. When requested, the contractor shall provide two seats at no extra cost for Government sponsored personnel in the heated portion of the aircraft. During an operational stop or carrier controllable delay, the contractor shall be required to provide courier lodging, meals, and ground transportation. In the event the contractor requires an augmented crew for immediate mission support, prior approval by the CO is required. When requested, and subject to the availability of space and configuration of the aircraft, a third seat shall be provided at no additional cost. In addition, such seats may be used by Contract Administrators (CAs), DoD CRAF Safety Observers (SOs), and Contracting Officer Representatives (CORs) in performance of their duties. The seats may be jump, observer, or passenger seats and must be readily accessible to the crew compartment. These seats shall be provided on ferry legs of cargo flights, on a space available basis, for use by CAs, SOs, and CORs in performance of their duties.

m. MIXED PASSENGER AND CARGO AIRCRAFT. Aircraft used for mixed passenger and cargo operations shall be pressurized, weather avoidance radar equipped, and capable of carrying mixed traffic. They shall have either a nose, side forward, or side aft loading cargo door which is easily accessible. The carrier shall furnish barrier-type nets for belly compartment of aircraft when in mixed configuration.

n. CARGO TRANSPORT. The Government will weigh all items transported in the cargo compartment of a commercial aircraft in accordance with the Defense Transportation Regulation (DTR), Part III, Chapter 303, paragraph D.2.d.(5); actual weight will be provided to the contractor. To ensure actual weight data is useable for proper load planning, advance communication between the TO/mobility/unit representative and air carrier must take place in time to prevent any loading delays prior to going operational.

o. SEAT LOADING BAGGAGE. If the cargo compartment of the aircraft reaches capacity before the aircraft reaches maximum ACL and if an appropriate number of seats are available, the air carrier will seat load any remaining bags as necessary as allowed by the air carrier’s FAA approved Operating Instructions.

p. SPECIAL CARGO - SIGNATURE SERVICE. The contractor shall provide signature service from origin to destination of the shipment for registered mail, AMC pouches, high value cargo, and life or death urgency shipments. The purpose of signature service is to provide continuous responsibility for custody of the material during transit. A contractor station representative or crewmember, who must be a US national, shall be responsible for signing for such shipments at the station of origin and obtaining the signature of an authorized government representative at destination. The DD Form 1907, Signature and Tally Record, or the manifest accompanying the shipment may be used to sign for shipments. At enroute military stations, the Government will secure shipments during the ground time of the aircraft if requested through the Operations Center or Command Post at least one hour prior to landing. At enroute commercial stations, the contractor shall provide its own security. When a crew change is made enroute, the contractor’s station representative shall be responsible for briefing the incoming crew of the signature service shipments on board the aircraft. In the event a flight containing signature service material is delayed, interrupted or terminated at an unscheduled point, immediate notice shall be given to the CO. Prompt and strict compliance with instructions received pertaining to the security of the material shall be maintained.

q. TRANSPORTING HAZARDOUS MATERIAL. The contractor (if FAA certified to carry hazardous material) shall transport hazardous materials aboard flights in accordance with AFMAN 24-204, as provided by DOT Special Permits 7573 and 9232, or Title 49 CFR. All hazardous materials shall be properly prepared and cleared for air movement by the Government prior to loading the aircraft. Prior to departure, the aircraft captain will be briefed by the Government in accordance with AFMAN 24-204 or Title 49 CFR to include the following, as applicable:

(1) DOT Special Permit 7573 or Special Permit 9232 is being used, if applicable. A copy of the special permit will also be provided.

(2) DOT proper shipping name, hazard classification, and identification number prescribed in AFMAN 24-204-

(I) or Title 49 CFR for each hazardous item that is aboard the aircraft.

(3) The total quantity in terms of weight or volume.

(4) The location of the hazardous material in the aircraft.

(5) Net explosive weight (NEW) of Class 1 explosives (if applicable).

(6) Requirements for escorts, couriers and protective equipment.

(7) Passengers permitted or not permitted.

(8) Special information for use during emergency.

r. REQUIRED REGULATION. The contractor shall ensure each aircraft transporting explosives and other hazardous materials has on board a current copy of the International Civil Aviation Organization (ICAO), "Emergency Response Guidance for Aircraft Incidents Involving Dangerous Goods" handbook.

2.2. Passenger - General Requirements

a. GENERAL. Unless otherwise provided for in this contract, the carrier shall provide for passenger service that shall be the same level afforded coach class passengers, commensurate with customs, practices, and rules of the particular airport and carrier. The carrier shall provide safe, clean, comfortable aircraft and passenger services in compliance with FAA regulations and commercial standards. Any seat blocking will be coordinated with the CO in advance.

b. POSITIONING. The carrier shall position the aircraft at the point of origin in sufficient time to load passengers, baggage, and impedimenta, and meet the scheduled departure time. Sufficient time, as agreed to by Base Operations will be added to the required positioning times at stations where concurrent loading and servicing is not authorized.

Unless an exception is granted, the aircraft shall be in position and ready for loading at the point of origin a minimum of one (1) hour in advance of the designated departure time. Ground times and operational stop times shall be mutually agreed upon during the procurement/scheduling process.

c. INFLIGHT MEAL & BEVERAGE SERVICE. As a minimum, the carrier shall provide meals and snacks appropriate for the time of day served, for the length of the flight, and comparable to what is provided in the commercial market for similar operations.. Examples of a meal, where an operational oven is present, would be a choice of waffles/pancakes/French toast or omelets/scrambled eggs, turkey sausage and breakfast potatoes for the morning or a choice of two entrees (beef, chicken, or pasta) with side items such as vegetables, potatoes or rice, cheese wedges, crackers, salad and a dessert for the afternoon/ evening meal. On cargo aircraft, Government sponsored personnel shall be served a meal or snack equivalent to that served to the flight crewmembers. When requested by the CO, the carrier shall submit sample meal menus for review and approval.

(1) MEAL SERVICE. Meal service shall be provided for the scheduled duration of mission as specified below:

Origin Departure to Final Destination 1 + 31 to 4 + 00 - One snack.

Origin Departure to Final Destination 4 + 01 to 6 + 00 - One meal and one snack.

(2) BEVERAGE SERVICE. Beverage service shall be provided commensurate with standard commercial service. Alcoholic beverage service shall only be provided if requested in the individual solicitations.

d. PASSENGER AND BAGGAGE OFFLOADING. In the event it should be necessary to off-load passengers at any location or station, other than at the direction of the CO, the carrier shall be responsible for such offloading, passenger care, and safeguarding personal baggage from loss, theft and/or weather damage, reloading and all costs incident to such services until such time as the carrier moves or causes to be moved such passengers to their intended destination or to such other location as directed by the CO. The carrier shall notify the 618th TACC at

(618) 229-0320/21/22/23 immediately of any off-loading and advise of forecasted delay and likely remediation plan.

The 618th TACC will update GDSS and contact the Contract Duty Officer.

e. PASSENGER MANIFESTS. The Government will provide the carrier with a list of passenger names and actual weights. The carrier shall accept only those passengers whose names appear on the passenger list and those designated by the contracting officer (CO) to perform enroute surveillance or observation checks on the charter flight. Inspectors’ (Contract Administrators (CA)) names and weights shall be included on the manifest. Prior to boarding, the troop commander or senior person, will meet with the carrier’s designated representative to ensure a mutual understanding of prohibited items (i.e. hazardous materials or knives) allowed in the passenger cabin.

f. MILITARY IMPEDIMENTA. Military impedimenta (other than baggage), when accompanying passengers, shall be accepted and transported by the carrier as baggage up to the payload capacity of the aircraft (weight and cube).

Military impedimenta, when not accompanied by passengers, shall also be accepted and transported by the carrier as air freight. Government-owned individual weapons may be transported by either of the following two methods:

(1) unloaded, containerized, and carried in the baggage compartment or

(2) unloaded, carried in the passenger compartment, clips removed for M-16's and M-4s, etc., and bolts locked in the open position for all other weapons. Note: at no time will weapons be stored in the overhead compartment.

g. AMMUNITION. Ammo on passenger aircraft shall be certified and packaged IAW AFMAN 24-201(I).

h. WEAPONS STORAGE. At no time will weapons be stored in the overhead compartments.

i. PLANNING WEIGHTS. When available, the contractor shall use DoD provided weights for planning purposes.

In the absence of DoD provided planning weights, the contractor shall use the following planning weights and procedures IAW DTR Part 1, Chapter 103:

(1) Non-combatant equipped troops: 175 lbs.

(2) Combat-equipped troops with carry-on bag only: 210 lbs.

(3) Combat-equipped troops with web gear and weapon: 210 lbs.

(4) Combat-equipped troops with web gear, weapon, and carry-on baggage: 300 pounds (175 pounds per passenger plus 125 pounds baggage) for planning purposes.

j. LOCATIONS WITH CURRENTLY CALIBRATED SCALES. At locations where currently calibrated scales are available, the Government will provide the contractor with actual body weights on the passenger manifest which will include the passenger’s weight and their carry-on baggage weight.

k. LOCATIONS WITHOUT CURRENTLY CALIBRATED SCALES. At locations where currently calibrated scales are not available, the Government will provide the carrier with a passenger manifest which includes the interrogated weight of each passenger in conjunction with the following additives to determine the total weight of each individual: Boots: 4 pounds; Helmet: 3 pounds; Uniform: 3 pounds; Modular Lightweight Load-carrying Equipment (MOLLE)/Web Gear: 6 pounds; Individual Body Armor (IBA): 40 pounds; Weapon M-4: 7 pounds;

Squad Automatic weapon (SAW): 17 pounds; M-9: 2 pounds; Hand Carried Baggage: 20 pounds (unless determined, through interrogation, that the carry-on exceeds 20 pounds, then an upward adjustment must be made to accommodate the extra weight). For mixed loads of military members and their dependents, the Government will provide the carrier with a passenger manifest which includes the interrogated weight of each passenger in conjunction with the weight of carry-on baggage and personal items. Contractors should use FAA Principal Operating Inspector approved guidance for hand-carried baggage and personal items. All items transported in the cargo compartment of a contractor aircraft shall be weighed.

l. SCHEDULED LOAD OF PASSENGERS. The procurement of both ad hoc and longer term chartered requirements is for use of the entire ACL of the aircraft. As required by the contract, the carrier shall provide full plane service for the entire payload. In cases where the passenger count for an ad hoc mission subsequently increases/decreases not more than +/- ten (10) percent after award, the CO will provide verbal notification to the carrier, and there will be no change in contract price. In cases where the passenger count for an ad hoc mission subsequently increases/decreases more than +/- ten (10) percent, the CO may negotiate a change in contract price.

The negotiated changes will result in a contract modification. In the event a group arrives for onloading with a passenger count in excess of 10 percent of the ad hoc contracted number and within the capability of the aircraft, the carrier must contact the CO for verbal approval. Contractual authorization to negotiate a change in contract price after performance must be made prior to acceptance of the additional passengers. After hours, contact the TCAQ- CE Contract Duty Officer at (618) 402-9112 if a change in performance were to occur.

2.3. Schedule

a. SCHEDULE. A tentative schedule shall be submitted with offers. That schedule will be considered binding unless revisions are made by mutual agreement between the carrier and USTRANSCOM. The carrier shall obtain approval from the CO prior to making any schedule changes after award. A modification will be executed by the CO for schedule changes beyond 24 hours from the original agreed departure time or which change the mission number.

b. DEVIATION FROM MISSION SCHEDULE. Except for emergency or safety reasons or for routine over flights of a carrier scheduled operational stop, the CO must authorize deviations from ad hoc mission schedules.

Coordinate with TCAQ-CE Contract Airlift Duty Officer at (618) 402-9112 after normal duty hours or TCAQ-CE during normal duty hours for approval prior to any other deviation from the mission schedule within 24 hours of departure time.

c. SCHEDULE RELIABILITY. The contractor’s schedule reliability rate shall be based on on-time arrivals and computed for any rolling three-month period by subtracting the total number of contractor-controllable delays during the three-month period, from the contractor’s total number of scheduled originating and turn-around missions operated in that three-month period, and dividing the remainder by the contractor’s total number of scheduled originating and turnaround missions operated for the period. This reliability rate computation shall be made as of 2400 hours Greenwich Mean Time (GMT) on the last day of each calendar month.

(1) Contractor-controllable delays exceeding 8 hours will be counted as one (1) delay. Contractor controllable delays extending from 61 minutes up to 8 hours will be counted as one-half (0.5) delay. A contractor-controllable delay of one hour or less will not be counted in the schedule reliability rate.

(2) Contractor’s schedule reliability rate will be calculated to the nearest whole number. Less than 0.5 will be rounded down and 0.5 or more will be rounded up. For example, a carrier has 18 contractor-controllable delays for the three-month period. Total missions operated are 349. The reliability rate is calculated as 331 divided by 349 = 0.948 or 95%.

d. CARRIER PERFORMANCE. The carrier operating passenger/cargo missions shall maintain a 95% (percent) schedule reliability rate as the minimum acceptable standard of performance, based on 20 or more passenger/cargo missions during a three-month period, in which a round trip equals two missions. When volume is less than 20 missions, reliability will be reviewed on a case-by-case basis. Failure to maintain a 95% schedule reliability rate for a three-month period will be reason for termination, pursuant to FAR 52.212-4(m). However, nothing in this paragraph shall limit the right of the Government to terminate this contract for other reasons or to limit any other rights and remedies provided to the Government by law or under this contract. Further, poor reliability could limit future awards.

e. DISCREPANCY. A discrepancy shall be established whenever the carrier’s aircraft or service is in violation of the terms and conditions and shall be documented on a Pre-Flight/In-Flight Surveillance and Violation Report.

During an inspection, each type of discrepancy will be listed only once (e.g., 10 seats torn = one discrepancy;

insufficient number of meals = one discrepancy, etc.).

(1) DISCREPANCY PERFORMANCE RATE. Discrepancy performance rate shall be computed on a monthly basis to determine the level of violations. The rate shall be computed as soon as possible after the monthly discrepancy reports are received by TCAQ.

(2) CALCULATING DISCREPANCY PERFORMANCE RATE. This rate is computed by dividing the total number of missions performed during the month into the total number of discrepancies for the month. Mission inspections shall be performed at all stations in the routing, including origination, turnaround, and en route, where the aircraft can be inspected by a COR or Contract Administrator (CA).

(3) DISCREPANCY MINIMUM ACCEPTABLE STANDARD. The minimum acceptable standard of performance under this contract shall be a discrepancy performance rate not to exceed 5 percent for each month.

(4) DISCREPANCY REPORT. At the end of each quarter, the CO will provide a performance discrepancy report to the carrier. The CO will consider the carrier’s performance discrepancy reports when making future awards.

3. Air Carrier Insurance Requirements

a. MINIMUM INSURANCE COVERAGE. Prior to performance of any services hereunder, the contractor shall, at its own expense, procure and maintain during the entire performance period of this contract, with a financial and legally responsible insurance company or companies, the minimum insurance coverage as set forth below:

(1) LIABILITY FOR BODILY INJURY TO OR DEATH OF AIRCRAFT PASSENGERS. A limit for each person of at least three hundred thousand dollars ($300,000), and a limit for each occurrence in any one aircraft of at least an amount equal to the sum produced by multiplying three hundred thousand dollars ($300,000) by seventy-five percent (75%) of the number of passenger positions.

(2) LIABILITY FOR BODILY INJURY TO OR DEATH OF PERSONS (EXCLUDING PASSENGERS). A

limit of at least three hundred thousand dollars ($300,000) for each person in any one accident, and a limit of at least twenty million dollars ($20,000,000) for each accident.

(3) LIABILITY FOR LOSS OF OR DAMAGE TO PROPERTY. A limit of at least twenty million dollars ($20,000,000) for each accident.

(4) COMBINED SINGLE LIABILITY. If Combined Single Liability is used, the amount thereof shall be at least equal to the combined minimum prescribed above for the various categories of split limits coverage.

(5) MEDICAL CARE RECOVERY ACT. Liability payment insurance purchased pursuant to the requirements of this paragraph shall cover payment to the U.S. Government pursuant to the subrogation provisions of the Medical Care Recovery Act (42 U.S.C. 2651-3) and, within the liability limitations of this contract, the cost of the U.S. Government provided medical care to the extent that said insurance would cover payment of the cost of medical care in the absence of any U.S Government obligation to provide medical care.

b. VERIFICATION OF INSURANCE. The contractor will provide written verification of insurance to arrive at USTRANSCOM/TCAQ-CE, 508 Scott Drive, Bldg 1900W, Scott AFB, IL 62225-5357, prior to contract award.

The contractor will expressly verify that (i) its insurance coverage meets all the requirements of this paragraph and

(ii) that all policies providing coverage under this paragraph contain endorsements providing for the waiver of any right of subrogation the insurer may have against the United States by reason of any payment under the policy on account of any damage or injury in connection with the insured's use of any government facility, or the insured's purchase of services or supplies from the United States Government.

c. CANCELLATION OR CHANGE IN POLICY. In the event of cancellation or material change in policy coverage, written notice shall be given to the CO, 30 days prior, at USTRANSCOM/TCAQ-CE, 508 Scott Drive Bldg. 1900W, SAFB, IL 62225-5357.

4. Accident Reporting and Safety

a. NOTIFICATION OF ACCIDENT. When a DoD-approved air carrier is involved in an accident (see note below), whether on a DoD mission or not, the carrier will notify HQ AMC/A3B, Scott AFB IL at (618) 229-4801 or 4343.

Accident information should be provided within the next business day by the most expeditious means available.

Fatal or otherwise serious accident information is forwarded to the Commercial Airlift Review Board (CARB) for review in accordance with (IAW) public law. The following information is requested for all accident reports:

(1) Carrier and mission number;

(2) Aircraft type and number;

(3) Date and time of the accident;

(4) Last point of departure and point of intended landing of the aircraft;

(5) Nature of the accident and the extent of damage to the aircraft so far as is known;

(6) Total number of people (crewmembers & passengers) on board;

(7) Number of injured and fatalities aboard the aircraft; and

(8) Condition of baggage or government-owned material, if any, on board.

*Note: Accidents and incidents are defined in 49 CFR, Part 830. Since the classification of events can change between the accident and incident definition as additional facts are learned, carriers are asked to keep HQ AMC/A3B informed of all mishaps that occur on certificate operations which have the potential to fall into the accident realm.

b. MILITARY CHARTER MISSIONS. When an air carrier is involved in an accident or incident in conduct of a military charter mission, the air carrier will transmit the above report information by the most expeditious means available, to the HQ AMC Command Center at Scott AFB, Illinois, telephone (618) 229-0360. Within the next business day, notification must also be made to both the Duty Officer, USTRANSCOM, Scott AFB IL, (618) 402- 9112, and to HQ AMC/A3B at (618) 229-4801 or 4343.

c. AIRCRAFT MEDICAL INCIDENTS. Air carriers shall report all aircraft medical incidents in flight or while DoD passengers are under the control of the aircraft captain, to the Contracting Officers Representative (COR) and CO, at the next en route station for in-flight incidents, or the station where the incident occurred.

d. DOD CASUALTIES. Upon notification of a mishap, the Accident Carrier will immediately establish contact with the Military Service Casualty Office using contact information provided below for this purpose, or by other means. The purpose in establishing such contact is to coordinate and facilitate family notifications and follow-on support activities with the Military Service Casualty Office.

U.S. Army Casualty Office: (800) 325-4988

U.S. Air Force Casualty Office: (800) 433-0048

U.S. Marine Corps Casualty Office: (800) 847-1597

U.S. Navy Casualty Office: (800) 368-3202

Coast Guard-USCG:

Atlantic Area Ops Center (757) 398-6390 (accidents east of Mississippi)

Pacific Area Ops Center (510) 437-3701 (accidents west of Mississippi)

e. SAFETY AND FINANCIAL INFORMATION. As required by the Air Safety Clause at TRANSFARS 5552.247-9000, the contractor must satisfy the requirements of 32 CFR Part 861, Section 861.3. The DoD will conduct periodic evaluations to assess the contractor’s ability to perform safely. To complete the evaluation, the Government may contact the contractor in order to obtain information bearing upon the contractor’s practices, resources and capabilities. Upon request, the contractor shall provide data pertinent to such evaluations, including current audited financial statements, to HQ AMC/A3B, 402 Scott Drive, Unit 3A1, Scott AFB IL 62225-5302.

*Note: Data furnished pursuant to this paragraph may be utilized by the U.S. Government or its representatives for any matter related to this contract.

5. Airfield Suitability and Restrictions/Certifications for Airfields

a. AIRFIELD SUITABILITY AND RESTRICTIONS REPORT. Contractors can obtain an Airfield Suitability and Restrictions Report at no cost, by contacting HQ AMC/A3AS, 402 Scott Drive, Unit 3A1, Scott AFB, IL 62225-

5302, (618) 229-3112. Additionally, DoD produces "Airport Qualification Program" videos for some certification airfields, which are available for advisory purposes only, at no cost (one copy per contractor) by contacting the following office: DIMOC, Bldg 3 Bay 3, 11 Hap Arnold Blvd., Tobyhanna, PA 18466-5102, (888) 743-4662, fax

(570) 895-6106, email ASKDIMOC@DMA.MIL, website DEFENSEIMAGERY.MIL.

b. AIR CREW REQUIREMENTS. At least one pilot member of the aircrew, operating a DoD contracted mission into a DoD-designated certification airfield, shall have performed pilot duties to that airfield within the past 12 months or reviewed an FAA-accepted pictorial (e.g., video detailing airfield hazards) within 30 days prior to performing the DoD contract mission. Contractors shall ensure that air crews are adequately briefed on all restrictions at applicable airfields, including certification airfields, and properly trained before performing any DoD contract missions into these airfields.

6. Government Furnished Services and Equipment

6.1. MILITARY STATION LANDINGS. When government resources are available, the Government will furnish necessary equipment and personnel to provide the following services at military installations (originating, enroute, and terminating stations) at no cost to the carrier except as otherwise provided in this paragraph. The carrier shall coordinate with the base operations where performance is to occur to ensure those services needed are available to complete the mission. Lack of availability of government equipment and personnel at military installations does not negate the carrier's responsibility to provide the service. The following government furnished services and equipment will be provided:

a. Transient alert and ramp services to include:

(1) landing;

(2) follow-me vehicle;

(3) pushback and towing (when requested by a location, training shall be provided by the contractor);

(4) parking;

(5) chocking and grounding of aircraft;

(6) positioning, connecting, operating and depositioning of aircraft and ground power unit;

(7) fire guard for engine starts;

(8) positioning, connecting, operating and depositioning of engine start carts;

(9) positioning, operating and depositioning of compressor for airing of struts and tires. (Nitrogen may be used when available to inflate aircraft tires on a non-reimbursable basis. Carrier shall provide supervision and required attachment fittings/service for all items.);

(10) position and deposition of aircraft jacks for tire changes. Military owned jack will be provided if a suitable jack is available. Carrier shall advise what capacity jack is required and shall jack all aircraft, regardless of type of jack being used, military or commercial;

(11) ramp sweeping; including snow on taxiways/ramps

(12) to-plane service of MIL-H-82382, aviation hydraulic fluid, or equivalent de-icing fluid and supply of oxygen (gaseous or liquid oxygen (LOX)) on a reimbursable basis. Equipment and necessary operators will be furnished for wing de-icing at no cost; the de-icing fluid will be furnished on a reimbursable basis;

(13) maintenance stands, when required for ground servicing operations;

(14) to-plane fuel servicing. The contractor shall connect/disconnect the fuel hose to/from the aircraft Single Point Refueling (SPR); and

(15) Chief Servicing Supervisor (CSS) and fuel vent monitors in accordance with T.O. 00-25-172 when a concurrent ground servicing is accomplished.

b. Terminal and traffic services to include:

(1) passenger processing;

(2) passenger manifesting and documentation;

(3) passenger and crew boarding stairs/loading bridge;

(4) baggage handling (weigh, tag, load and unload);

(5) medical clearance (passengers only);

(6) cargo receiving, processing, documentation and positioning for loading;

(7) loading, tie down and unloading. Loading will be in accordance with the load breakdown provided by the carrier on AF Form 4080 or equivalent. The load supervisor will annotate the form to show the actual load.

(8) cargo manifesting;

(9) cargo handling equipment, including 463L pallets and associated cargo restraining nets;

(10) portable water (includes equipment and into-plane servicing);

(11) baggage carts;

(12) lavatory servicing, including positioning, hookup, operation and de-positioning of servicing unit. Anti-freeze solution mix of approximately 50/50 acetate to water will be furnished on a non-reimbursable basis.

The carrier is responsible…