Attch_1_PWS.DOCX

SOLICITATION NO: HTC711-18-Q-C001

CONTRACT NO: HTC711-18-X-CXXX

1 February 2017

PERFORMANCE WORK STATEMENT

FOR

AIR TERMINAL AND GROUND HANDLING SERVICES

FOR THE

AIR MOBILITY COMMAND

AT

BEN GURION INTERNATIONAL AIRPORT TEL AVIV AND OVDA AIR BASE ISRAEL

1. DESCRIPTION OF SERVICES. The Contractor shall provide Air Terminal and Ground Handling Services (ATGHS) at Ben Gurion International Airport Tel Aviv and Ovda Air Base, Israel on behalf of the Air Mobility Command (AMC) in support of the Defense Transportation System (DTS) to include but not limited to all U.S. Government owned or operated aircraft, US sponsored foreign government or civil aircraft, commercial contract aircraft, and commercial tendered aircraft. The Contractor shall sustain a working Maximum on Ground (MOG) capability of 1 aircraft at each location. Simultaneous services at both locations may be required, with prior coordination.

1.1. Air Terminal Operations Center (ATOC): The Contractor shall provide a control function that manages all information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization. The Contractor shall:

1.1.1. Gather, process, and disseminate information in accordance with (IAW):

- Air Mobility Command Instruction (AMCI) 24-101, Vol. 9, Section A paragraph 1, Section B paragraphs 5.4., 7. through 7.19., 8.1.1. through 8.1.4., 8.2.1. through 8.2.3., 9. through 9.7., Sections C, D, and Attachment 3, Attachment 5, Attachment 6, and Attachment 7

- HQ AMC/A4T policy, messages, memorandums, and directives

1.1.1.1. Obtain initial aircraft arrival/departure information from the Contracting Officer Representative (COR).

1.1.1.1.1. Coordinate with the COR and U.S. Defense Attaché Office (USDAO) Tel Aviv, to identify aircraft parking spots and obtain cargo, passenger, and aircraft information to include but not limited to mission number, Federal Aviation Administration (FAA) aircraft registration number (tail number), verified or estimated time of arrival (ETA), maintenance status, fuel required, cargo and passenger handing requirements, and any other operational information that will reduce ground time, enhance ground handling activities, or clarify support requirements.

1.1.1.2. Provide HQ 618 Air Operations Center (Tanker/Airlift Control Center (TACC)), Theater Airlift Control Center/Air Mobility Division (AOC/AMD), and COR as appropriate, aircraft landing, block-in, block-out, and take-off times; as well as, information concerning a potential aircraft delay, actual delay, or abort.

1.1.1.2.1. Dispatch a Mission Load Report (MLR) no later than 30 minutes after the aircraft is airborne via email to the next two downline stations, and retain a copy in the AMC Form 77, Aircraft Ground Handling Record.

1.1.1.3. Provide relevant briefings and associated documentation to the aircrew.

1.1.1.4. Assist military and commercial aircrews as necessary with the flight planning process (note: the Commercial Airline Representative for each transiting commercial carrier is primarily responsible for coordination with commercial aircrews).

1.1.1.4.1. Obtain and relay local weather conditions to aircrews.

1.1.1.5. Receive/monitor airlift space assignments and control the port management levels by channel; accurately portray the ports status, identify periods of under/over generation, and when necessary, request increases or reduction in airlift capability.

1.1.1.6. Coordinate airlift mission requirements with the mission validator and the deploying/redeploying unit.

1.1.1.7. Coordinate inbound and outbound clearance for explosives shipments and monitor the terminal’s explosive movement requirements and capability IAW AMCI 24-101, Vol. 9, paragraph 9.7., Attachment 2, and Attachment 5. Ensure proper coordination requirements are captured for all hazardous material, including explosives.

1.1.1.7.1. Coordinate Port to Port Explosive Clearance Requests with the 618 TACC, enroute and destination stations.

1.1.1.7.2. Coordinate off-site inspection of originating explosive cargo prior to coordinating outbound clearance and movement requirements. Note: The shipper will provide transportation and coordinate access to/from off-site storage locations.

1.1.1.8. Ensure the AMC Form 77, provides a complete synopsis of events, actions, tasks accomplished, etc. related to accomplishing inbound/outbound mission performance requirements.

1.1.1.8.1. Document the following at a minimum: Inbound Information, blocks 1, 2, 4, 6, 9A thru C, 10A thru C, 11A, 12A, 12B, 13A, 13B and 14. Outbound Information, blocks 1, 2, 4, 5, 6, 7, 9, 19A, 20A, 20B, 23B thru H, 24A, 24B, 24G, 26, and 28.

1.2. Load Planning: The Contractor shall select, plan, and monitor each aircraft passenger, cargo, and mail load IAW AMCI 24-101, Vol. 11. Section I, GATES, and HQ AMC/A4T policy, messages, memorandums, and directives. The Contractor shall:

1.2.1. Complete the load planning process (excluding cargo sequencing; and aircraft weight and balance computations) not later than (NLT) 6 hours prior to aircraft departure for AMC organic aircraft and by contractual agreement for commercial contract carriers.

1.2.2. Physically inspect loads to ensure cargo is airworthy and fits within the aircraft configuration as planned (i.e. tie-down, overhang, center of balance, markings, weight, height, cleanliness, shoring requirements, contact points, etc.).

1.2.3. Prepare AF Form 4080, Load/Sequence Breakdown Worksheet, annotating the cargo/mail selected and planned for movement as well as applicable hazardous/special cargo information.

1.2.3.1. Ensure all information on the Load/Sequence Breakdown Worksheet is accurate, complete, and a copy which reflects any discrepancies and/or changes has been returned to ATOC after aircraft upload, and retained in the AMC Form 77.

1.2.3.2. Ensure the Aircraft Load Master certifies (printed rank/name and signature) the final Load/Sequence Breakdown Worksheet.

1.2.4. Obtain passenger deviations from the COR designated ATOC when moving hazardous material IAW AMCI 24-101, Vol. 9, Attachment 4.

1.3. Aircraft Services: The Contractor shall control and record movement of cargo and mail, provide cargo processing, special handling, and aircraft loading and unloading IAW:

- AMCI 24-101, Vol. 11, except paragraphs 1, 4, 8.2. through 8.2.2.4., 10. through 10.1., 16.2. through 18.7., 55. through 55.5., 59., 104., 105. through 105.5., Attachment 3, Attachment 4, Attachment 5, and Attachment 7

- Department of Defense (DOD) 4500.9R, Defense Transportation Regulation (DTR) Part II, Chapter 203, Section C, paragraphs 5, 6, 7, and 8

- DODI 4515.13, Section 6

- AFMAN 24-204(I)

- HQ AMC/A4T policy, messages, memorandums, and directives The Contractor shall:

1.3.1. Load and unload cargo on and off surface conveyances.

1.3.2. Inspect all hazardous materials IAW AFMAN 24-204(I) or the International Air Transportation Association (IATA) Dangerous Goods Regulation as applicable.

1.3.2.1. Confirm movement is authorized when presented Shipper’s Declaration of Dangerous Goods (SDDG) certified under AFMAN 24-204(I), Chapter 3. Applicable mission operations order must be confirmed with responsible Troop Commander or with 618 TACC.

1.3.3. Provide technical assistance for preparation of cargo when shipments are tendered with improper documentation, packaging, marking or labeling.

1.3.4. Originating cargo and mail shipments. The Contractor shall:

1.3.4.1. Begin accepting cargo no more than 7 calendar days prior to the next scheduled airlift mission departure.

1.3.4.1.1. Coordinate with customers to minimize the potential for exceeding the scheduled airlift mission allowable cabin load.

1.3.4.1.2. Coordinate with customers to facilitate access to the Contractor’s storage facility, to include but not limited to advanced transportation movement documents, gate passes, and customs export documentation.

1.3.4.2. Coordinate movement of originating mail and registered mail shipments with the Air Postal Office (APO). At a minimum, insure manifesting data is exchanged as well as aircraft departure information.

1.3.4.3. Load registered mail and classified cargo only under the direct surveillance of a U.S. citizen from the U.S. Embassy identified on the unit consignee letter. Storage of ordinary/registered mail and signature service/classified cargo is prohibited.

1.3.4.4. Provide storage and security for all general cargo shipments until loaded on outbound missions.

1.3.5. Terminating cargo and mail shipments. The Contractor shall:

1.3.5.1. Ensure all terminating cargo is properly processed through customs.

1.3.5.2. Notify customers of general cargo on hand within six hours after aircraft download completion time or NLT the next work day as applicable.

1.3.5.2.1. Coordinate with customers to facilitate access to the Contractor’s storage facility, to include but not limited to gate passes, cargo truck manifest, and/or other associated customs import documentation.

1.3.5.3. Ensure advanced notification is provided for perishable cargo, unusual shipments (i.e., extreme length, unusual shape, or excessive weight), when couriers need to accompany cargo, and hazardous cargo shipments which need to be tendered separately.

1.3.5.4. Coordinate immediate release of Mission Capable Aircraft Parts (MICAP), explosives, and signature service cargo.

1.3.5.5. Coordinate immediate release of ordinary mail, registered mail, and classified/signature service cargo with the Air Postal Office (APO) at the U.S. Embassy, Tel Aviv or Unit Representative.

1.3.5.5.1. Off-load ordinary mail, registered mail and classified/signature service cargo only under the direct surveillance of a APO or Unit Representative.

1.3.5.5.1.1. When an APO or Unit Representative is not present, the Contractor shall coordinate downloading of ordinary mail, registered mail and classified/signature service cargo under the direct surveillance of the aircraft commander's representative if necessary to gain access to other terminating cargo. Thru-load shipments will be re-loaded under the surveillance of the aircraft commander's representative. Terminating shipments will be re-loaded under the surveillance of the aircraft commander's representative and returned to origination station, if an authorized APO or Unit Representative has not arrived to receipt for the cargo 30 minutes prior to the mission's scheduled departure time.

1.3.5.6. Attach Contractor generated receipt documentation to the outbound truck manifest in the event an authorized unit representative is unavailable to sign the outbound truck manifest. Releasing cargo without obtaining a signed receipt is prohibited.

1.3.5.7. Provide storage and security for all terminating cargo shipments until properly released to customs or the authorized unit representative.

1.3.6. Misrouted cargo shipments. The Contractor shall:

1.3.6.1. Notify the COR in the event misrouted cargo is received.

1.3.6.2. Coordinate with downline stations, shippers, customs, and other government agencies to obtain documentation required to re-enter misrouted cargo into the DTS.

1.3.6.3. Provide storage and security for all misrouted cargo shipments until loaded on outbound airlift missions.

1.3.7. Ensure personnel who work with explosives understand all safety standards, requirements, and precautions; are knowledgeable of all hazards involved and emergency procedures.

1.4. Passenger and Baggage Services: The Contractor shall provide a complete range of passenger and baggage services IAW:

- AMCI 24-101, Volume 14, except Section A paragraphs 1., 2.3. through 2.4.2., 2.9. through 2.9.2.; Section B, paragraphs 3. and 21. through 21.3.3.; Section F, paragraphs 49 through 56.; Section G, paragraphs 61. through 61.1.; Section H paragraphs 64. through 66.; Section K

- DODI 4515.13 Sections 3,4,10, and 12

- Electronic Foreign Clearance Guide

- HQ AMC/A4T policy, messages, memorandums, and directives The Contractor shall:

1.4.1. Contact the appropriate consulates, embassies, government agencies, etc., to assist passengers who have visa or passport problems.

1.4.2. Coordinate arriving passenger and baggage handling requirements with the COR and USDAO.

1.4.2.1. Provide arrival passenger and baggage handling (aircraft download and upload into designated conveyance(s)) requirements as coordinated with the Regional Security Office (RSO) for passengers identified as being met and transported plane-side by Government personnel.

1.4.2.2. Provide transportation and escort arriving passengers to the main airport passenger Terminal 3 Arrivals Hall.

1.4.2.2.1. Provide arriving passengers their checked baggage at the entrance to Terminal 3 Arrivals Hall.

1.4.3. Coordinate departing passenger and baggage handling requirements with the COR and USDAO.

1.4.3.1. Provide departure passenger and baggage handling (download from designated conveyance(s) and aircraft upload) requirements as coordinated with the RSO for passengers identified as being transported plane-side by Government personnel.

1.4.3.2. Coordinate and provide processing/handling of passengers and their baggage through airport security and immigrations, either at the Masada Lounge (passengers are responsible for costs associated with use of the lounge), Terminal 1, or the Terminal 3 Departure Hall.

1.4.3.3. Provide transportation and escort departing passengers to the aircraft.

1.5. Arranged Services: The Contractor shall coordinate “arranged services”, which include the following:

1.5.1. Aircraft parking follow-me services and ground engine runs.

1.5.2. Catering (inflight meal delivery), aircraft latrine servicing and trash disposal (after initial servicing upon arrival, reference paragraph 1.10.7.), aircraft water servicing, and aircraft interior cleaning.

1.5.3. Required Aerospace Ground Equipment, to include but not limited to power carts, nitrogen carts, and air-conditioning units.

1.5.4. Aircraft fueling. Alert the fuel distributor of aircraft arrival/departure times and advise aircrew members of fuel equipment availability.

1.5.5. The aircraft commander is required to pay for arranged services using the U.S. Government Aviation Into-plane Reimbursement Card (AIR Card).

1.5.6. Transportation for military aircrew personnel, mission recovery team members, and mission support team members, up to 20 members and associated baggage, from/to aircraft at Ovda Air Base and U.S. Embassy approved hotels in Eilat.

1.5.6.1. The aircraft commander/team chief is required to pay for transportation services using the Government Travel Card (GTC).

1.6. Aero-medical Mission Support. The contractor shall provide assistance with loading/unloading of patients and aero-medical equipment.

1.7. Ovda Air Base, Site Specific Requirements. The Contractor shall:

1.7.1. Coordinate airfield access with the Israeli Ministry of Defense based on mission requirements for required resources to include but not limited to: Material Handling Equipment, cargo tie-down assets, transport trucks, and vehicles. In addition, coordinate personnel access for the COR and other U.S. Government visitors.

1.7.2. Coordinate inbound and outbound clearance for explosives shipments and monitor the terminal’s explosive movement requirements and capability IAW AMCI 24-101, Vol. 9, paragraph 9.7., Attachment 2, and Attachment 5.

1.7.2.1. Coordinate Port to Port Explosive Clearance Requests with the 618 TACC, enroute and destination stations.

1.7.3. Coordinate and ensure the movement of required resources and cargo from Ben Gurion International Airport to Ovda and time definite delivery/receipt of explosives/hazardous materials/mail to meet mission requirements.

1.7.4. Store and maintain one Government-furnished Halvorsen 25K Aircraft Loader on-site.

1.7.5. Reimbursable Mission Support at Ovda Air Base. The Contractor shall be reimbursed for the movement of required resources and cargo (reference PWS paragraph 1.7.3).

1.7.5.1. The Contractor shall coordinate requirements to attend meetings at Ovda Air Base with Government personnel with the COR. Contractor personnel shall be reimbursed travel, per diem and rental car expenses consistent with FAR 31.205-46, all expense receipts shall be submitted with invoice.

1.7.5.2. The Contractor shall coordinate requirements for personnel to remain overnight in Eilat due to Ovda Air Base mission requirements with the COR. Contractor personnel shall be reimbursed travel, per diem and rental car expenses consistent with FAR 31.205-46 all expense receipts shall be submitted with invoice.

1.8. Manual Manifest Cargo/Mail and Passenger/Baggage. The Contractor shall create, transmit, and reconcile manifest registers, cargo/mail and passenger manifests IAW AMCI 24-101, Vol. 6, paragraphs 6. through 6.6. 7.2.1. through 7.2.4., 8.1., 11. through 11.1.22. The Contractor shall:

1.8.1. Utilize DD Form 1385 for manifesting Cargo/Mail and DD Form 2131 for manifesting Passengers, or the A4T approved electronic version equivalents.

1.8.2. Scan and email originating cargo/mail and passenger manifest to the AMC Remote Records Management Center (RMRC) within one business day after aircraft departure.

1.8.3. Email the RMRC notification cargo has been receipted and terminated, within one business day of processing. At a minimum the email notification shall include the mission number, manifest number and individual Transportation Control Numbers (TCNs) of any over/short shipment cargo.

1.9. Records and Reports.

1.9.1. The Contractor shall create, maintain, and dispose of Government-required records IAW Records AMCI 24-101, Vol.6 paragraphs 6. through 6.6.; 8 through 8.4.6.; 9. through 9.1.; 11. through 14., and HQ AMC/A4T policy, messages, memorandums, and directives. The Contractor shall provide the original record or a reproducible copy of any such record within three working days of receipt of the request. The Contractor shall:

1.9.1.1. Perform post flight procedures within twenty-four hours of aircraft departure.

1.9.1.2. Complete and file all flight transactions and related documentation within forty-eight (48) hours of aircraft departure.

1.9.1.3. Accomplish requested research and forward one copy of the research results/reports and associated movement documents to the requester within 48 hours of receipt of the request. Maintain a copy of all research requests results for a period of 90 calendar days.

1.9.2. The Contractor shall prepare and submit the following reports within the time frames stated IAW the specified publication and provide a copy of reports to the COR:

1.9.2.1. Monthly Station Traffic Handling Report, HQ AMC-A4T(M) WRS (AMC Form 82) IAW AMCI 24-101, Vol. 6, paragraphs 17. through 17.3.11., except 17.3.7. and 17.3.9. through 17.3.9.7.

1.9.2.1.1. The Contractor shall accomplish individual reports for Tel Aviv and Ovda.

1.9.2.1.1.1. The Contractor shall only report data pertaining to missions under this contract in Sections I – IV and provide a break-down in Section X of the number of aircraft worked, by Reimbursable Aircraft Classification, as defined in Appendix A.

1.9.2.2. Daily Offshore Station On-Hand Report RCS: AMC-A4T (AR) 7115 when requested and five days prior to a scheduled cargo channel mission via email to the Capability Forecasting Office 721 Aerial Port Squadron (APS) Ramstein AB, Germany and TACC Offshore Cargo Bookies, IAW A4T Message AMC (AR) 7115 Instructions.

1.9.2.2.1. When changes occur, update and send the report to the TACC Offshore Cargo Bookies beginning five (5) calendar days prior to a scheduled cargo channel mission until the day the mission arrives/departs.

1.9.2.3. Short, Cannot Locate, Lost, Pilfered Shipments, Damaged or Confiscated Shipments Reports IAW AMCI 24-101, Vol. 6, paragraphs 16. through 16.3.3.1.

1.9.2.4. Over Shipment Report IAW AMCI 24-101, Vol. 6, paragraph paragraphs 15. through 15.4.

1.9.2.5. AMC Key Asset and Associated Aerial Port Equipment On-Hand Report, RCS: AMC-A4T (M) 8001 IAW AMCI 24-101, Vol. 5, paragraphs 3.1.3.1.; 12.1. through 12.2., AMCI 24-101 Vol. 11 paragraph 6.4.3., and AMCI 24-101 Vol. 13 paragraphs 12.2. through 13.2. Submit the report to the COR or COR designated AMC Pallet and Net representative.

1.9.2.6. Mishandled Baggage Summary, AMC Form 134a IAW AMCI 24-101, Vol. 14, paragraphs 74.1 through 74.5.

1.9.2.7. Halvorsen 25K Aircraft Loader mishap reporting shall be submitted to COR within 24 hours. The COR will provide a report template.

1.9.2.8. Aerospace Ground Equipment (AGE) Report. By the 10th calendar day of each month, email or fax to 725 AMS AGE and provide a copy to the COR via email. Report AGE status by National Stock Number (NSN), serial number and local field assigned number, date of inspection, type of inspection, and date due inspection.

1.9.2.9. The Contractor shall report ALL direct Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for HQ AMC/A4 via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

1.9.2.9.1. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2019. Contractors may direct questions to the help desk at: http://www.ecmra.mil/. The following information is provided to facilitate establishing the required eCMRA account:

The eCMRA site associated with this contract is Air Force.

The Command of the Requiring Activity is Air Mobility Command.

The Unit Identification Code (UIC) for this requirement is FFGYC0.

The Federal Service Code for this contract is V999.

1.9.3. Audit and correct all errors and discrepancies within twenty-four (24) hours of discovery or notification.

1.10. Government-Furnished Material Handling Equipment (MHE) and Aerospace Ground Equipment (AGE); Operation, Maintenance, and Repair. The Contractor shall receive, process, and prepare for shipment as well as operate, maintain, and repair all MHE and AGE listed in the PWS in accordance with existing technical orders (TO), instructions, and individual operational orders to ensure maximum availability and utilization. The Contractor shall be responsible for identification, ordering, receipt, tracking, and installation of all parts required to maintain MHE and AGE. Any difficulty in acquiring required parts and instructions/manuals/regulations shall be brought to the immediate attention of the COR. The Contractor shall:

1.10.1. Maintain the appearance of MHE and AGE. Cleaning and washing of MHE shall include their undercarriages.

1.10.2. Perform operator inspections on all Government-Furnished MHE. At a minimum, inspect the Halvorsen 25K Aircraft Loaders at least once a month and prior to operating the loader utilizing TO 36M2-3-45-1 Inspection Checklist provided by the COR. Document inspections IAW AFI 24-302 paragraphs 7.12 through 7.17.2.

1.10.3. Document MHE maintenance actions, awaiting parts status, parts costs, operating hours, and fuel consumption. Forward data monthly by the 5th calendar day, to the COR and 436 LRS/LGRVMA for inclusion into the Defense Property Accountability System (DPAS).

1.10.3.1. Report Vehicle Time Compliance Technical Order (TCTO), Materiel Deficiency Reports (MDRs), Service Bulletins, and one-time inspections (compliance/non-compliance) to 436 LRS/LGRVMA.

1.10.3.2. Monitor and report monthly MHE in-commission rates to the COR by the 5th calendar day.

1.10.4. Accomplish maintenance, repair, and reconstitution actions for non-powered AGE systems IAW TO/Manufacturer's Technical Manual as well as TCTOs, MDRs, Service Bulletins, and One-Time Inspections.

1.10.4.1. Accomplish daily and pre-use inspections for non-powered AGE systems.

1.10.4.2. Document maintenance actions using an AFTO Form 244, Industrial and Support Equipment Record. The AFTO Form 244 shall be maintained on each piece of AGE.

1.10.4.3. Report AGE TCTO, MDRs, Service Bulletins, and one-time inspections (compliance or non-compliance) to 725 AMS AGE.

1.10.4.4. Report AGE that becomes inoperable and beyond Contractor repair capabilities to the COR and 725 AMS AGE.

1.10.4.5. To the maximum extent possible, utilize commercial resources for obtaining critical work stoppage repair parts/supplies that meet TO and Manufacturers data as applicable.

1.10.5. Accomplish scheduled and routine MHE and AGE maintenance to include but not limited to, oil and fluid replacement or exchanges; filters, battery, and light bulb replacement. This shall be included under the basic monthly service CLIN.

1.10.5.1. Accomplish reimbursable MHE and AGE repairs. The Contractor shall coordinate with COR to determine whether replacement parts should be procured locally or provided by the Government. Equipment will be turned in for repair within one (1) workday of becoming inoperative. Repairs shall be reported to COR, and the Contractor shall comply with repair or disposition instructions. All estimates and reimbursements for repairs performed require proof of service required or rendered to include invoices and receipts.

1.10.6. Accomplish reimbursable scale calibration as required and coordinated with the COR.

1.10.7. Be responsible for the environmental compliance with recycling and resource recovery programs, pollution prevention, environmental compliance, clean-up and disposal of hazardous materials, and programs aimed at management and control of hazardous materials as well as the proper storage of any hazardous material used by the Contractor.

1.11. Aircraft Ground Services. The Contractor shall provide required aircraft ground services when aircraft requiring servicing have been granted clearance into the country and requirements for servicing have been validated by the aircraft clearance request, 618 TACC, or COR. The Contractor shall:

1.11.1. Perform foreign object debris (FOD) clean-up at the assigned aircraft parking apron prior to aircraft arrival.

1.11.2. Provide aircraft marshaling to include, parking (block-in/block-out), chocking of aircraft, and wingtip/tail clearance guards.

1.11.3. Position/deposition, connect/disconnect, to/from the aircraft and operate, as required, AGE, aircrew stairs, safety pins, and chocks.

1.11.4. Provide full-range of aircraft push-back and towing services as required.

1.11.5. Provide concurrent services, which meet commercial/airport authority standards and requirements, during coordinated fueling operations.

1.11.6. Coordinate military aircrew personnel access to the Ben Gurion International Airport flightline; processing through customs, immigration and passport control offices; and, 24 hour access to the flightline and aircraft for military aircrew security personnel.

1.11.7. Remove and dispose of trash in compliance with host nation requirements, provide lavatory servicing, and advise the aircraft commander that these services are provided once upon arrival or prior to departure. Any of these services requested by the aircraft commander and provided beyond this initial requirement shall be charged to the U.S. Government AIR Card, as an arranged service.

1.12. Transportation.

1.12.1. Provide transportation to aircrew members, mission recovery team members, and mission support team members to/from aircraft to any Ben Gurion International Airport or Ovda Air Base agency deemed necessary for mission accomplishment.

1.12.2. Provide transportation for military aircrew personnel, up to 20 members and associated baggage, from/to aircraft at Ben Gurion International Airport and U.S. Embassy approved hotels within 50 kilometers of the airport.

1.12.3. Obtain all commercial required approvals, licenses, and insurance to transport personnel within the confines of Ben Gurion International Airport, Ovda Air Base, and Israel as well as ensure immediate communication capabilities with the COR, U.S. Embassy, and Contractor transportation dispatcher.

1.12.4. Coordinate personnel transportation requirements with the COR.

1.13. Custodial Services. The Contractor shall ensure all Government-Furnished Equipment (GFE) is clean and protected from the elements.

2. SERVICE DELIVERY SUMMARY. The Service Delivery Summary (SDS) represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives. The Contractor is fully expected to comply with all PWS requirements; however, the Government’s assessment of Contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance 1) cannot be corrected without negative mission impact, and/or 2) adversely affects another Government agency’s ability to accomplish their mission, and/or 3) adversely affects the safety/security of personnel or resources.

2.2. A minor nonconformance is unlikely to materially reduce the usability of the services for their intended purpose and cannot be corrected.

Paragraph Performance Threshold

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, AND TRAINING

3.1. Government-Furnished Materials: Government-Furnished Materials (GFM), Appendix C-1, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory the initial stock of GFM provided not later than five working days before the start of the contract. Any missing items shall be annotated on the inventory and the Contracting Officer (CO) notified in writing. The Contractor shall sign a receipt for all materials provided by the Government. The Contractor shall request additional materials by providing a written request to the COR at least 60 calendar days before the required delivery date of the materials, if additional materials are authorized by the contract. At the conclusion of the contract, the Contractor shall return all residual inventories to the Government.

3.2. Government-Furnished Equipment: GFE, Appendix C-2, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory GFE NLT five working days before the performance start date; and annually thereafter NLT ten calendar days before completion of the contract period, including any option periods. The Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The CO shall be provided a copy of the inventory signed and dated by the COR and Contractor's representative receipting for all equipment provided by the Government; and, notified in writing when equipment is missing or not in working order. In the event of disagreement between the Contractor and the COR on the working order and condition of equipment, the disagreement shall be elevated to the CO.

3.2.1. The Contractor shall submit requests for additional or replacement GFE to the COR. Such requests shall specify the reason for the replacement request. The Contractor shall turn in GFE approved for replacement or repair.

3.3. Government-Provided Training. The Government will provide initial familiarization training (in English) for up to three Contractor personnel, at the 721 APS, Ramstein AB, Germany for up to ten working days between 1 August and 30 September 2018 (reimbursable travel, per diem and rental car expenses consistent with FAR 31.205-46, all expense receipts shall be submitted with invoice). In addition, training will be provided to Contractor personnel at the Contractor’s facilities at Ben Gurion International Airport, Tel Aviv Israel for up to ten working days, as coordinated with the COR dependent on the first scheduled mission into Tel Aviv after 1 October 2018. Beginning 1 October 2018, the Contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform ATGHS as defined in this PWS. Transition training requirements shall be coordinated with the COR. Training includes, but is not limited to, such things as cargo and passenger processing, handling, and documentation, aircraft cargo and passenger loading, and completion of required reports.

3.3.1. Within seven calendar days after the Post Award conference, the Contractor shall designate in writing to the COR Contractor personnel performing as hazardous materials inspectors, and/or load planners; and, shall provide the COR a current certificate of completion of the Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course. For those Contractor personnel designated but not qualified or current, the Government will make available, throughout the term of the contract, required Hazardous Materials Inspector Course training to enable proper initial certification and biannual recertification of Contractor personnel identified as hazardous materials inspectors and/or load planners. The course duration is five academic days held at Ft Lee VA, and may be held at other locations world-wide.

3.3.2. The Contractor shall designate in writing to the COR Halvorsen 25K Aircraft Loader drivers who will be provided Government training during the initial familiarization training period. Training thereafter shall be conducted by the Contractor's Halvorsen 25K Aircraft Loader instructors.

3.3.3. The Contractor shall designate in writing to the COR personnel requiring records management training.

3.3.4. All training requirements shall be coordinated with the COR.

3.3.5. The Government will not charge an attendance fee for the Air Transportation of Hazardous Materials Inspector Course.

4. GENERAL INFORMATION: The Contractor shall provide all technical support, personnel, supervision, equipment, tools, materials and other items and services, (except as specified within the contract as Government-Furnished Materials, Equipment, and Training), as required, to perform ATGHS as defined in this PWS.

4.1. Contractor Personnel. The Contractor shall provide a Station Manager and Alternate Station Manager(s) who shall be responsible for the performance of the work. The name of these persons shall be designated in writing to the CO ten work days prior to the contract performance start date.

4.1.1. The Station Manager/Alternate Station Manager(s) shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.1.1.1. The Station Manager/Alternate Station Manager(s) shall either be present on the work site or able to respond to the work site within one hour of notification by the Government; and, shall read, write, speak, and understand English to communicate effectively.

4.1.2. The Contractor shall meet with the CO, COR, and other Government personnel as required.

4.1.3. The Contractor shall ensure all personnel meet qualifications associated with assigned positions or functions.

4.1.3.1. The Contractor shall ensure aircraft load team supervisors and passenger agents read, write, speak, and understand English in order to communicate effectively.

4.1.4. Contractor personnel shall be easily recognizable as Contractor personnel. Contractor personnel shall wear commercial airline equivalent clothing (appropriate for the specific functions performed) bearing the name of the company.

4.2. Hours of Operation. The Contractor shall perform the services required under this contract when aircraft are scheduled into their station(s) to meet all mission requirements, except during Yom Kippur. The Contractor shall provide the COR, CO, and 618 TACC with the means and information needed to contact the Station Manager/Alternate Station Manager(s) around the clock.

4.3. Training. The Contractor shall be responsible for all Contractor personnel training, certification, licensing, and proficiency, unless otherwise specified in the contract; and, pay all costs incurred for training required by this PWS for the duration of the contract. The Contractor shall:

4.3.1. Develop a Halvorsen 25K Aircraft Loader drivers program using the Lesson Plans and Training Packages provided by the COR.

4.3.1.1. Ensure all drivers are properly trained and certified before operating a Halvorsen 25K Aircraft Loader; and, complete annual drivers refresher training.

4.3.2. Provide the COR a current list (updated as necessary) designating in writing qualified personnel fulfilling the requirements of this PWS as Hazardous Materials Inspectors and Halvorsen 25K Aircraft Loader Instructors/Drivers.

4.4. Safety. The Contractor shall comply with the latest applicable host nation policies, regulations, and requirements, regarding occupational safety and health. The Contractor shall:

4.4.1. Ensure work performed does not expose personnel or property to hazards, risk of injury, or damage. Anyone may cease operations immediately if an unsafe act is observed or a dangerous situation is believed to exist.

4.4.2. In the event of an incident/accident involving personnel and/or property, notify the COR telephonically within 30 minutes and provide them a synopsis of the incident.

4.4.2.1. Deliver a written incident/accident report to the COR within 24 hours, which includes the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident/accident that includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

4.4.3. Be responsible for the environmental compliance with recycling and resource recovery programs, pollution prevention, environmental compliance, clean-up and disposal of hazardous materials, and programs aimed at management and control of hazardous materials as well as the proper storage of any hazardous material used by the Contractor.

4.5. Security. The Contractor shall comply with the latest applicable U.S. Embassy instructions, plans, and requirements, regarding Operational, Physical, and Communications Security as well as Anti-terrorism/Force Protection Programs, which will be provided by the COR.

4.5.1. The Contractor shall acquire all necessary Ben Gurion International Airport and Ovda AB passes for Contractor personnel. Contractor personnel shall display his/her identification card(s) at all times, IAW all local security procedures.

4.5.2. Non-Public Information. In performance of this contract, the Contractor may have access to sensitive, non-public information. The Contractor agrees (a) to use and protect such information from unauthorized disclosure IAW DoDI 8582.01 - Security of Unclassified DoD Information on Non-DoD Information Systems, 6 June 2012; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government Program Manager before disclosing/discussing such information with a third party; (d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for Contractor performance; and (e) to advise the CO and/or COR of any unauthorized release of such information. Upon request, the Contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government. The Government will require contractor personnel to sign a non-disclosure statement to protect non-public information of other Contractors and/or the Government.

4.6. Quality Programs.

4.6.1. The Contractor shall utilize their commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

4.7. Publications and Forms. Publications and forms which apply to the PWS are listed in Appendix B. The Government, at the start of the contract, will provide forms as identified in Appendix B and hard copies of all publications, which are not available via internet web locations. The COR will provide these web sites and will forward supplements or amendments to listed publications and forms that are not available on these web sites. The Contractor shall maintain a publications library (print, electronic, or combination thereof) ensuring applicable supplements, policy messages, memorandums and directives are up to date. The Contractor shall be guided by these publications and use these forms to the extent necessary to accomplish requirements in this PWS.

4.7.1. Supplements, amendments, policy messages, memorandums, and directives associated with listed publications may be issued from any organizational level (DoD, AF, AMC, TSA, 521 AMOW, and 725 AMS OL-A) during the life of the contract. The Contractor shall immediately implement those changes that result in a decrease or no change in the contract price and notify the CO in writing of such change. The Contractor shall provide a proposal for a reduction in contract price to the CO should a decrease in contract price result. The Contractor shall submit to the CO a price proposal within 30 calendar days following receipt of the change by the Contractor, before implementing any change which may result in an increase in contract price. The CO and the Contractor shall negotiate the change into the contract. Failure of the Contractor to submit a price proposal within 30 calendar days following receipt of the change entitles the Government to performance according to such change at no increase in contract price (unless the time requirement is waived by the CO).

4.7.2. Maintain a copy of HQ AMC/A4T policy, messages, memorandums, and directives until superseded/obsolete.

(NOTE: The CORs will perform Technical Order Distribution Administration, obtaining required TOs and periodic amendments; and will provide these to the Contractor.)

4.8. Insurance. The Contractor shall procure and maintain a level of insurance coverage commensurate with the commercial standard and in accordance with the host nation's statutory limits during the entire period of performance under this contract. The policies shall contain an endorsement that any cancelation or material change in the coverage adversely affecting the Government's interest shall not be effective until 30 calendar days after the insurer or the Contractor gives written notice of cancellation or change to the Contracting Officer. Evidence of insurance shall be provided the CO at the Post Award Conference and each year prior to expiration.

4.9. Phase In. During the phase-in period, the incumbent Contractor shall be fully responsible for PWS performance requirements and cooperate to the extent required to permit an orderly change over to the successor Contractor.

4.9.1. The Contractor shall provide an initial status of their implementation/transition plans at the Post Award Conference; and, provide weekly updates to the CO and Program Manager, to include but not limited to, progress, shortfalls, significant events, etc.

4.9.2. The Government reserves the right to conduct site visits in all Contractor facilities.

4.10. Phase Out. The Contractor shall allow access to the day-to-day operations to the follow-on Contractor supervisors and key personnel to familiarize themselves with equipment, work scheduling, and procedures, after the Post Award Conference, prior to contract performance start date. Such access will not interfere with Contractor personnel. To preclude such interference, arrangements shall be made with the COR.

4.10.1. During the phase-out transition period the Contractor shall be fully responsible for PWS performance requirements as they transition to the successor Contractor.

4.11. Points of Contact. The Government will provide an up-to-date listing of applicable phone numbers, addresses, etc. as referenced throughout the PWS.

APPENDIX A

DEFINITIONS

Aerospace Ground Equipment (AGE). AGE has two categories, powered and non-powered. Powered AGE is defined as portable engine or motor driven equipment used in servicing, handling, and maintaining weapon systems support or aircraft and equipment. These items include, but are not limited to, portable engine and motor driven equipment in the following categories: generator sets, air compressors, blowers, portable hydraulic test stands, air conditioners, ground heaters, light carts, air cycling machines, gas turbine compressors, self-propelled bomb lifts, etc. Non-powered AGE is defined as portable servicing, handling, and maintenance equipment which is not a motor or engine driven (with the exception of small electric positioning motors). Non-powered AGE includes but is not limited to, maintenance stands, platforms, aircraft jacks and tow bars, liquid or gaseous oxygen and nitrogen carts, hydraulic servicing parts.

AMC Cargo and Mail Selection Procedures. Select cargo and mail based upon destination, movement priority, and system entry time (SET). EXCEPTION: AMC MICAP, VVIP, green sheet, registered mail and 999 shall be selected ahead of other cargo or mail regardless of SET. Green sheet cargo which is requested by a particular service (see AMCI 24-101, Vol. 11, paragraph 78) will be moved ahead of that service’s cargo only without regard to SET.

Air Terminal Operations Center (ATOC). The air terminal work center which exercises operational control over other terminal work centers. ATOC coordinates activities for loading, unloading, and fleet servicing aircraft. ATOC manages the port backlog. ATOC coordinates with other agencies concerned with aircraft scheduling and space allocations.

Arranged Services. The Contractor shall make a reasonable effort to have an outside agency (vendor) perform the service(s) requested. Any charges for service(s) shall be paid for by the aircraft commander via Government invoice, credit card, or cash. Arranged services will not be paid for under this contract.

Contracting Officer (CO). The duly appointed Government agent authorized to award and/or administer contracts and performs the day-to-day administration of the contract. The CO is the only person authorized to contractually obligate the Government.

Contracting Officer Representative (COR). The Government employee(s) who perform(s) quality assurance functions for a contracted service.

COR Manager. Nominates primary and alternate CORs. Reviews Contractor performance documentation, prepared by CORs, on a regular basis to ensure performance is compatible with contract and mission objectives.

Delay. The criteria for military and commercial aircraft differ:

Commercial Aircraft. Reportable delays occur when the mission’s actual block out time exceeds the delay start time by one minute or more.

Military Aircraft. For home station originating departures, a reportable delay occurs when the mission departs more than 14 minutes after scheduled takeoff time. For other military aircraft departures, a reportable delay occurs when a mission exceeds its scheduled ground time or scheduled time of takeoff, whichever is later, by more than 14 minutes.

Frustrated Cargo. Cargo which must be referred to the shipper services representative for correction of packaging and/or documentation discrepancies before further processing can occur.

Ground Time. Period of time an aircraft is on the ground. Ground times for military and commercial aircraft differ. Military aircraft ground time is computed from landing to takeoff, while commercial aircraft is from block-in to block-out.

Reimbursable Aircraft Classifications.

TYPE A Aircraft. Both aircraft arrival and departure requirements combined, where requirements do not include the physical handling of passengers or cargo; but may include handling passenger baggage, PWS paragraphs 1.3. through 1.4.3.3.

TYPE B Aircraft. Both inbound and outbound aircraft requirements combined include physical handling of passenger/baggage and/or cargo performance requirements, PWS paragraph 1.3. through 1.4.3.3., for 1-20 passengers; and/or 1 to 16 463L pallet positions of cargo.

TYPE C Aircraft. Both inbound and outbound aircraft requirements combined include physical handling of passenger/baggage and/or cargo performance requirements, PWS paragraph 1.3. through 1.4.3.3., for 21-50 passengers; and/or 17 to 42 463L pallet positions of cargo.

TYPE D Aircraft. Any aircraft which exceeds TYPE C Aircraft handling requirements.

Quality Assurance. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved.