Alaska_Charter_Airlift_Services_-_DRAFT_PWS.pdf

PWS to

SOLICITATION: HTC711‐13‐R‐C001

Performance Work Statement (PWS)

Alaska Charter Airlift Services

4/24/2013

1. Introduction

2. Scope

2.1. Cargo ‐ General Requirements

2.1.1. 25,000 lb Cargo

2.1.2. 40,000 lb Cargo

2.2. Passenger ‐ General Requirements

2.2.1. 7 Passenger Charter Service

2.2.2. 15 Passenger Charter Service

2.3. Special Requirements ‐ Cargo and Passenger

2.4. Schedules

2.5. Schedule Reliability

3. Government Furnished Services and Equipment

4. Transportation of Hazmat

5. Maintenance

6 Fuel Service

7. Contractor Personnel

8. Reimbursable Services and Costs

9. Cancellations, Diverted, Delayed and Re‐routed Flights

10. Contract Administration and Management

11. Performance Requirements

12. Deliverables

13. Related Documents

Appendix 1 ‐ Acronyms and Definitions

Appendix 2 ‐ Monthly Fuel Report summary

Attachment 1 ‐ Alaska Mileage Chart

1. INTRODUCTION

The purpose of this PWS is to obtain Intra‐Alaska Aircraft Charter Airlift Services for passenger and cargo transportation throughout the state of Alaska that meet or exceed 14 Code of Federal Regulations (CFR) Part 121

Operating requirements: domestic, flag, and supplemental operations, and Part 135 Operating requirements:

commuter and on‐demand operations and rules governing persons on board such aircraft.

2. SCOPE

The contractor shall provide all personnel, equipment, tools, materials, supervision and other items and services necessary to perform the air transportation services under this contract via contractor‐furnished Instrument Flight

Rules (IFR) equipped, multi engine aircraft with the capability to land on and take off from 3,500 foot gravel/unimproved runways with the exception of the 15 Passenger Charter Service to Eareckson AFS AK, which has a paved runway.

a. Contractor Availability

Aircraft/crew shall be able to perform missions 7 days a week, 365 days a year, including all holidays. Flight times will vary from day‐to‐day.

b. Contractor

The contractor must be a Department of Defense (DoD) approved air carrier or in the process of becoming a DoD‐ approved air carrier by the time the contract is awarded. The contractor must meet all DoD Commercial Air Carrier

Quality and Safety Requirements outlined in 32 CFR Part 861 prior to becoming a DoD‐approved air carrier and must maintain this approval throughout the performance of this contract. The contractor shall comply with all

Federal Aviation Administration (FAA) requirements and with all DoD additional standards as published on the following website: http://www.amc.af.mil/library/businesscustomers.asp.

c. Aircraft

All aircraft utilized must be licensed, operated and maintained in accordance with all applicable rules and regulations of the FAA and Department of Transportation (DoT), giving particular attention to the responsibility of the air carrier to perform air transportation with the highest degree of safety. The aircraft performing missions under this contract will not be considered public aircraft. The contractor shall have a current FAA authorization certificate to operate over routes and into the airfields specified under both IFR and Visual Flight Rules (VFR) conditions and rules. IFR capability authorization is not required for operations into airfields that do not have published IFR approach procedures.

d. Substitute Aircraft

Aircraft substituted by the contractor on any one flight shall meet the minimum seating/Allowable Cabin Load

(ACL) and/or equipment requirements for that flight and be approved by the Contracting Officer (CO) prior to operation. Aircraft substituted must be from a DoD‐ approved air carrier.

e. Accepted Miles

The Great Circle Statute Miles (GCSM) listed between the points in the schedule are the accepted miles for the purposes of performance and payment under this contract. Re‐routed or diverted missions due to adverse weather conditions will be coordinated through the CO and calculated using Commercial Operations Integrated

System (COINS).

f. Method of Measuring Distance

Where a flight must be flown between points not included in Attachment 1, Alaska Mileage Chart, distances will be determined by the use of GCSMs as computed and furnished by COINS.

g. Partial Missions

Partial missions charged under CLIN 0001 (1001, 2001 or 3001) shall be supported by flight logs which should include time of departure and arrival. These are scheduled missions but are forced to return due to inclement weather or other unforeseen circumstances. Calculations that support the invoice amount for partial missions shall be clearly identified in the "Description" block of the invoice in Wide Area Workflow (WAWF).

h. Landing Permits

The contractor shall have an identified base of operations for performance of this contract and have current landing permits from appropriate military services. Landing permits may be obtained as follows:

(1) AIR FORCE BASES. Pursuant to Air Force Instruction (AFI) 10‐1001, DD Form 2401 Landing Permit, may be secured from USTRANSCOM/TCAQ‐CP. In addition, DD Form 2402 Hold Harmless Agreement and DD Form 2400

Certificate of Insurance (COI) may also be obtained from and returned upon completion to TCAQ‐CP along with the

DD Form 2401 Landing Permit.

(2) NAVY and MARINE CORPS AIR STATIONS. Point of Contact (POC): Audrey Taylor, (202) 685‐9202.

(3) ARMY INSTALLATIONS. POC: George White, (703) 806‐4864.

i. Air Carrier Insurance Requirements

(1) Prior to performance of any services hereunder, the contractor shall, at its own expense, procure and maintain during the entire performance period of this contract, with a financial and legally responsible insurance company or companies, the minimum insurance coverage as set forth below:

(i) Liability for Bodily Injury to or Death of Aircraft Passengers: a limit for each person of at least three hundred thousand dollars ($300,000), and a limit for each occurrence in any one aircraft of at least an amount equal to the sum produced by multiplying three hundred thousand dollars ($300,000) by seventy‐five percent (75%) of the number of passenger positions.

(ii) Liability for Bodily Injury to or Death of Persons (EXCLUDING PASSENGERS): a limit of at least three hundred thousand dollars ($300,000) for each person in any one accident, and a limit of at least twenty million dollars

($20,000,000) for each accident.

(iii) Liability for Loss of or Damage to Property: a limit of at least twenty million dollars ($20,000,000) for each accident.

(iv) If Combined Single Liability is used, the amount thereof shall be at least equal to the combined minimum prescribed above for the various categories of split limits coverage.

(v) Liability payment insurance purchased pursuant to the requirements of this paragraph shall cover payment to the U.S. Government pursuant to the subrogation provisions of the Medical Care Recovery Act (42 U.S.C. 2651‐3) and, within the liability limitations of this contract, the cost of the U.S. Government provided medical care to the extent that said insurance would cover payment of the cost of medical care in the absence of any U.S Government obligation to provide medical care.

(2) The contractor will provide written verification of insurance to arrive at USTRANSCOM/TCAQ‐CP, 508 Scott

Drive, Bldg 1900W, Scott AFB, IL 62225‐5357 prior to contract award. The contractor will expressly verify that (i) its insurance coverage meets all the requirements of this paragraph and (ii) that all policies providing coverage under this paragraph contain endorsements providing for the waiver of any right of subrogation the insurer may have against the United States by reason of any payment under the policy on account of any damage or injury in connection with the insured's use of any government facility, or the insured's purchase of services or supplies from the United States Government.

(3) In the event of cancellation or material change in policy coverage, written notice shall be given to the CO, 30 days prior, at USTRANSCOM/TCAQ‐CP, 508 Scott Drive Bldg. 1900W, SAFB, IL 62225‐5357.

j. Accident Reporting for DoD‐Approved Carriers

(1) All Certificate Operations: When a DoD‐approved air carrier is involved in an accident (see note), whether on a DoD mission or not, the carrier will notify HQ AMC/A3B, Scott AFB IL at (618) 229‐4801 or 4343. Accident information should be provided within the next business day by the most expeditious means available. Fatal or otherwise serious accident information is forwarded to the Commercial Airlift Review Board (CARB) for review in accordance with (IAW) public law. The following information is requested for all accident reports:

(i) Carrier and mission number;

(ii) Aircraft type and number;

(iii) Date and time of the accident;

(iv) Last point of departure and point of intended landing of the aircraft;

(v) Nature of the accident and the extent of damage to the aircraft so far as is known;

(vi) Total number of people (crewmembers & passengers) on board;

(vii) Number of injured and fatalities aboard the aircraft; and

(viii) Condition of baggage or government‐owned material, if any, on board.

***Note: Accidents and incidents are defined in 49 CFR, Part 830. Incidents that occur on military charters must be reported in accordance with the following instructions. Since the classification of events can change between the accident and incident definition as additional facts are learned, carriers are asked to keep HQ AMC/A3B informed of all mishaps that occur on certificate operations which have the potential to fall into the accident realm.

(2) Military Charter Missions

When an air carrier is involved in an accident or incident (see above note) in conduct of a military charter mission, the air carrier will transmit the above report information by the most expeditious means available, to the HQ AMC

Command Center at Scott AFB, Illinois, telephone (618) 229‐0360. Within the next business day, notification must also be made to both the Duty Officer, USTRANSCOM, Scott AFB IL, (618) 402‐2369, and to HQ AMC/A3B at (618)

229‐4801 or 4343.

(3) Aircraft Medical Incidents

Report all aircraft medical incidents in flight or while DoD passengers are under the control of the aircraft captain, to the 732 AMS ATOC Contracting Officers Representative (COR), at the next en route station for in‐flight incidents, or the station where the incident occurred.

(4) DoD Casualties

In cases where a death occurs in a contractors aircraft, the following information shall be furnished via telephone to the numbers listed below: Name, Social Security Number (SSN), and component of service identified as Army‐

USA, Air Force‐USAF, Navy‐USN, Marine Corps‐USMC, Coast Guard‐USCG. The following is a list of phone numbers for service casualty offices. An informational copy shall be provided to USTRANSCOM/TCAQ‐CP, at

USTCAQ‐CCRAF@USTRANSCOM.MIL.

Army‐USA: (800) 626‐3317

Navy‐USN: (800) 368‐3202

U.S. Marine Corps‐USMC: (800) 847‐1597

Air Force‐USAF: (800) 433‐0048

Coast Guard‐USCG: Atlantic Area Ops Center (757) 398‐6390 (accidents east of Mississippi)

Pacific Area Ops Center (510) 437‐3701 (accidents west of Mississippi)

k. Safety and Financial Information

As required by the Air Safety Clause at TRANSFARS 5552.247‐9000, the contractor must satisfy the requirements of

32 CFR Part 861, Section 861.3. The DoD will conduct periodic evaluations to assess the contractors ability to perform safely. To complete the evaluation, the government may contact the contractor in order to obtain information bearing upon the contractors practices, resources and capabilities. Upon request, the contractor shall provide data pertinent to such evaluations, including current audited financial statements, to HQ AMC/A3B, 402

Scott Drive, Unit 3A1, Scott AFB IL 62225‐5302.

***NOTE: Data furnished pursuant to this paragraph may be utilized by the U.S. Government or its representatives for any matter related to this contract.

l. Submission of Collective Bargaining Agreements

The contractor agrees to provide the CO, upon request, a copy of any Collective Bargaining Agreement (CBA) applicable to employees performing this contract.

m. Airfield Suitability and Restrictions/Certification Airfields

(1) Contractors can obtain an Airfield Suitability and Restrictions Report at no cost, by contacting HQ AMC/A3AS, 402 Scott Drive, Unit 3A1, Scott AFB, IL 62225‐5302, (618) 229‐3112. Additionally, DoD produces "Airport

Qualification Program" videos for some certification airfields, which are available for advisory purposes only, at no cost (one copy per contractor) by contacting the following office: DIMOC, Bldg 3 Bay 3, 11 Hap Arnold Blvd., Tobyhanna, PA 18466‐5102, (888) 743‐4662, fax (570) 895‐6106, email ASKDIMOC@DMA.MIL, website

DEFENSEIMAGERY.MIL.

(2) This contract requires that at least one pilot member of an aircrew, operating a DoD contracted mission into a

DoD‐designated certification airfield, shall have performed pilot duties to that airfield within the past 12 months or reviewed an FAA‐accepted pictorial, e.g., video detailing airfield hazards, within 30 days prior to performing the

DoD contract mission. Contractors shall ensure that air crews are adequately briefed on all restrictions at applicable airfields, including certification airfields, and properly trained before performing any DoD contract missions into these airfields.

2.1. CARGO ‐ GENERAL REQUIREMENTS

a. Transport cargo between Joint Base Elmendorf‐Richardson Alaska (JBER) and various points/multiple locations in Alaska.

b. Must be capable of operating to and from 3,500 foot gravel/unimproved runways.

c. Must provide two (2) permanently installed seats for government‐sponsored personnel aboard aircraft as specified in Federal Aviation Regulation (FAR) 121.583.

d. When operational requirements dictate, the 732 AMS/ATOC at JBER may direct the contractor to serve a station in the state of Alaska, but not specifically listed in the schedule. The missions will normally be scheduled 48 hours prior to operating day.

e. Must be capable of transporting EPA Hazardous/Non‐Hazardous Waste.

f. The contractor shall position the aircraft at the originating station a minimum of two (2) hours in advance of the scheduled departure time fully configured to onload. Contractor should request estimated amount of fuel on load one and one‐half (1.5) hours prior to scheduled departure time. The contractors crew shall be responsible for weight and balance of the aircraft. All station operators will be limited to only those hours specified in the United

States Government Flight Information Publication Supplement ‐ Alaska.

g. The GCSMs listed between the Alaska locations under the schedule, in Attachment ,2 are the accepted miles for the purposes of performance and payment under this contract.

h. Any low priority cargo bound for JBER, but authorized through 732 AMS/ATOC and Cape Forecasting, to land at

Ted Stevens International Airport shall be transported to JBER by surface transportation within 6 hours after landing. All costs associated with the offload , handling and transportation of cargo to JBER under this Sub‐

Contract Line Item Number (SLIN) shall be included in the unit price of the SLIN and no separate reimbursement for these costs will be made to the contractor outside of the SLIN unit price. All missions carrying high priority cargo must come back to JBER. Cape Forecasting will have the final say as to whether or not missions will terminate at

JBER or Ted Stevens International, based upon the cargo being transported. The contractor shall contact the 732

AMS/ATOC prior to transportation to JBER to arrange time and location of delivery. The contractor is responsible for safeguarding the cargo from loss, theft or weather damage, including spoilage of perishable items, while the cargo is in their possession.

i. Contractor access to Air Force Installations and Loading Operations Safety

(1) The contractor shall obtain base identification and vehicle passes for all contractor personnel who make frequent visits to or perform work on the AF installation(s) cited in this contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor‐furnished, contractor identification badges while visiting or performing work on the installation.

(2) The contractor shall submit a written request on company letterhead to the CO listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The CO will endorse the request and forward it to the issuing base pass and registration office or security police for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid drivers license, current vehicle registration and a valid vehicle insurance certificate to obtain a vehicle pass.

(3) During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the site.

(4) When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with AFI 31‐101, Volume 1, The Air Force Installation Security Program, AFI 31‐501, Personnel Security

Program Management, and all local base guidance..

(5) Upon completion or termination of this contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

(6) IAW TRANSFARS Clause 5552.223‐9001 Health and Safety on Government Installations, the contractor will comply with all safety rules established by the government installation.

(7) Failure to comply with these requirements may result in withholding of final payment.

j. Loading and Offloading

(1) The contractor shall be responsible for the safe loading and offloading of the aircraft in accordance with applicable Federal Aviation Regulations and individual aircraft specifications. A member of the contractors crew shall be responsible for weight and balance of the cargo loading and shall make a visual check of cargo load and, if required, indicate approval of loading by signing the station compartment breakdown. The government shall be responsible for the accuracy of the weights entered on the Load Planning Product or Cargo Manifest by the loading supervisor. The contractor shall provide air terminal weight and balance forms and any other required technical data to assist the air terminals in safely loading the aircraft.

(2) This contract requires that actual weight be used for each mission. Scaled weight shall be used when loading and transporting cargo.

(3) The contractor shall not deviate from the scheduled points of landing or onload/offload without prior approval of the 732 AMS/ATOC except in a bona fide emergency. For purposes of this paragraph, a bona fide emergency is defined as below minimum weather conditions, aircraft mechanical failure which creates a flying hazard, airfield emergency conditions which preclude landing, and sickness or injury of crew members. In the event that it should be necessary to offload cargo at any commercial field due to such an emergency, other than at the direction of the

732 AMS/ATOC, the contractor shall be responsible for offloading and safeguarding such cargo from loss, theft, or weather damage, and at all costs incident to such services until such time as the contractor moves or makes arrangements to move such cargo to its intended destination or to such a location as directed by the 732

AMS/ATOC. The contractor shall be liable for any damage to government cargo, other than damage caused by offices or employees of the government, which may occur in the event that such cargo is offloaded at a commercial field. Cargo offloaded shall not remain at the unspecified point in excess of 24 hours unless weather conditions are such that the operation of aircraft and the movement of the cargo is considered unsafe. The 732

AMS/ATOC will be notified immediately of any offloading. In all cases where cargo bound for JBER is diverted to

Ted Stevens International Airport due to an emergency or otherwise, the cargo will be transported to JBER by surface transportation within 6 hours after the diversion. The cargo bound for JBER shall not be transported without prior approval of the 732 AMS/ATOC. In the event the diversion is due to contractor controllable reasons, the contractor shall be responsible for all costs of moving the cargo from Ted Stevens International to JBER. If the diversion is beyond the control of the contractor, the government will assume responsibility for moving the cargo from Ted Stevens International to JBER.

2.1.1. 25,000 LB CARGO

a. Aircraft utilized must:

(1) be able to accommodate cargo up to 78 inches high and have a net cargo airlift capability of at least 25,000 lbs.; and

(2) be capable of transporting at least 25,000 lbs of cargo with a range of at least 1,200 GCSM.

2.1.2. 40,000 LB CARGO

a. Aircraft utilized must:

(1) be 463L pallet capable;

(2) accommodate cargo up to 108 inches high by 120 inches wide;

(3) have truck bed height straight loading capability and have drive‐on/drive‐off capability for various vehicles up to 30,000 lbs.; and

(4) be capable of transporting at least 40,000 lbs of cargo with a range of 1,500 GCSM.

2.2. PASSENGER ‐ GENERAL REQUIREMENTS

a. The contractor shall furnish air transportation services from various locations throughout the state of Alaska, via contractor‐furnished, IFR‐equipped, turbine‐powered, multi‐engine aircraft.

b. The contractor shall carry the scheduled load of passengers and baggage on each flight unless limited by weather.

c. The contractor will be responsible and liable for the loss, damage, or destruction of the checked and unchecked baggage and items of personal property in the possession of the passengers on flights performed under this contract from the completion of loading by the government until commencement of unloading by the government. Contractors liability for checked baggage is limited to the actual value thereof, not to exceed

$2,800.00 per passenger. Contractors liability for unchecked baggage and items or personal property in the possession of passengers exist only for loss, damage or destruction by aircraft accident or otherwise caused by the contractor.

d. Interior cabin appointments, seats and fixtures in the aircraft shall be maintained in a safe, clean, presentable condition. Specifically, unsightly wear, holes and unmended tears are not acceptable. Aircraft shall be equipped with adequate tie down or restraint system for baggage.

e. The contractor shall make snacks and non‐alcoholic beverages available, appropriate for the time of day, on all flights. Snacks and beverages shall be provided by the contractor at no additional cost to the government.

f. With the contractors and governments concurrence, the aircraft to be used in the performance of this contract may be parked overnight at JBER; however, when the aircraft is parked overnight at JBER the contractor will not be paid positioning/depositioning costs in the case of a cancellation.

2.2.1. 7 PASSENGER CHARTER SERVICE

Route: JBER to various locations throughout Alaska

Aircraft utilized must:

a. be fully self‐supporting with internal passenger stairs, auxiliary power unit (APU) for self‐starting, have a pressurized cabin;

b. have a minimum capability to transport 7 passengers plus baggage weight capacity of 980 lbs;

c. have the capability to land on and take off from 3,500 foot gravel/unimproved runways; and

d. have a range of at least 1,000 GCSM with 4 passengers and 40 lbs of baggage per passenger for a minimum passenger and baggage ACL of 1060 lbs.

2.2.2. 15 PASSENGER CHARTER SERVICE

Route: JBER to Eareckson AFS AK or other destinations along the route.

Aircraft utilized must:

a. be capable of flying from JBER to Eareckson AFS, AK in no more than 5 hours flying time with a minimum load of

15 passengers, fuel and baggage and up to 390 pax per month ;

b. have a range to be able to go missed approach at Eareckson and continue to a suitable alternate with a full load of passengers, fuel and baggage, operating at 19,000 feet or higher;

c. be fully self‐supporting with internal passenger stairs, have a pressurized cabin, auxiliary power unit (APU) for self‐starting, and an industry standard lavatory equipped with running water and flushing toilet system; and

d. have a minimum ACL capable of carrying 4,500 lbs and 15 passengers with a combined 100 lbs of checked/hand carried baggage per passenger and small cargo not to exceed 150 lbs (high priority non‐hazardous); hand carried baggage size/storage must meet industry standards.

2.3. SPECIAL REQUIREMENTS ‐ CARGO AND PASSENGER

a. Excess ACL and Route Support

(1) The contractor may transport route support items and personnel, including support for aircraft not operationally ready, providing that such support items or personnel are required for performance of this contract, in any excess ACL space. The contractor must give at least six hours advance notice to the COR, whenever seats are required for mission route support on a contracted mission. The contractor will not be charged for on/off loading services in connection with moving route support cargo. Route support personnel are personnel employed by the contractor for route support and required for performance of this contract.

(2) The contractor may also move its own route support items and personnel, including support for aircraft not operationally ready in space not used by the government (excess ACL). However, in any such case, any passengers or baggage displaced by said route support will result in appropriate reduction in payment on a pro rata basis to the contractor for such flight.

b. Overnight stays

Maintenance or other unforeseen problems may warrant an overnight stay. Such instances will be worked on a case‐by‐case basis by the 732 AMS/ATOC and COR. When the aircraft is parked overnight at JBER, the

CANCELLATION COSTS line items in the schedule shall not apply.

c. Stand‐By Time

In the event the contractor is directed by the government to stand‐by for flights performed under this contract, the first hour of stand‐by time, for each stand‐by period, will be at no cost to the government. At mission origin, stand‐by time shall commence one hour after the scheduled departure time or one hour after aircraft is in place, ready for loading, whichever is later. At destination and enroute stops, stand‐by time shall commence one hour after the aircraft is offloaded at destination and shall end when the authorized government representative releases the aircraft for departure, makes the determination that the aircraft will remain overnight, or the flight is cancelled. Stand‐by time will not be chargeable to the government for contractor controllable delays or for delays caused by Acts of God, or weather conditions below minimums that preclude takeoff of flight to the destination.

For the purpose of payment, the carrier will submit receipts for actual cost to the CO.

d. Special Handling Equipment

Equipment which is not common to government and contractor aircraft and/or cargo handling systems, such as tow bars and special equipment for loading/unloading, will not be available at military installations and must therefore be furnished by the contractor. Contractor will also furnish personnel to operate such equipment.

e. Command and Control

(1) On positioning legs, the contractor shall call the Counsel Controllers at the 732 AMS/ATOC, (907) 552‐

2104/2858 after the aircraft departs for the originating station. The contractor shall advise 732 AMS/ATOC of the estimated arrival time at originating station, call sign, type aircraft and available ACL.

(2) Upon departure, if the contractor determines that the aircraft arrival time is expected to deviate by more than

15 minutes from the scheduled arrival time, contractor shall advise 732 AMS/ATOC of the reason for the deviation and the proposed new arrival time.

(3) In the performance of this contract, the contractor may utilize the USAF HF Global Command and Control

System, in addition to other radio frequencies listed in the FLIP Alaska Supplement, or as provided by the government.

(4) On all inbound flights to JBER, the aircraft captain shall call 732 AMS/ATOC within 15 minutes of occurence with its ETA at JBER and any special requirements.

(5) On all departures (except the depositioning leg) from JBER, the aircraft captain shall call 732 AMS/ATOC (VHF

134.1‐call DENALI) with its actual take‐off time and ETA to next destination.

(6) When diversions or flyovers of any site are warranted because of weather, the Aircraft Commander shall notify 732 AMS/ATOC by one of the following means and request instructions:

(i) directly, via assigned HF;

(ii) request phone patch to 732 AMS/ATOC via USAF Global Command and Control System Station;

(iii) pass a message through the Base Operations via VHF and in turn, they will request 732 AMS/ATOC guidance;

or

(iv) request a VHF phone patch through a local flight service station.

f. The contractor shall comply with 732 AMS/ATOC instructions and shall be paid for all miles flown as directed by the 732 AMS/ATOC. Payment will be in accordance with the negotiated rate.

g. If the 732 AMS/ATOC does not issue diversion instructions within 15 minutes, the Aircraft Commander will exercise their best judgment and divert at their discretion.

h. If the Aircraft Commander fails to notify 732 AMS/ATOC of impending diversions or fails to follow the 732

AMS/ATOC instructions, the contractor shall be responsible for the care of passengers, if any, and for loading/off‐ loading and storage of baggage, if required. In addition, the contractor shall be reimbursed only for the miles set forth in the original routing, if they subsequently complete the routing. If the contractor completes only a portion of the routing, they shall be paid accordingly.

2.4. SCHEDULES

a. For the purpose of this paragraph, the term, "schedules," means the days and time of day of the flight operations. To the extent such schedules are not specified in this contract, they shall be established by mutual agreement between the contractor and the 732 AMS/ATOC at least 24 hours prior to the departure time.

Schedules may be given verbally or in writing. When the schedules are given verbally, the government will confirm the schedules in writing prior to mission departure. The scheduler will assign a call number to identify the scheduled mission. The contractor shall include the call number along with the contract and delivery order number on all invoices submitted for payment.

b. The contractor shall contact Joint Base Pearl Harbor/Hickam (JBPHH) two hours prior to positioning the aircraft at the originating station for the purpose of obtaining weather status at destination stations. The government and the contractor agree that the aircraft may not be capable of transporting the full ACL under this contract due to adverse weather conditions. The weight of additional flight planned fuel may be deducted from the ACL for those flights where adverse weather conditions require this additional fuel. In these cases, the contractor must present to 732 AMS/ATOC, the facts/conditions that would preclude transportation of cargo up to the required ACL.

2.5. SCHEDULE RELIABILITY

a. Schedule reliability refers to a record of both carrier‐controllable and carrier‐uncontrollable delays. A daily record of all delays will be tracked and recorded by the 732 AMS/ATOC in Global Decision Support System (GDSS).

Delays will be further reviewed and adjudicated by TCAQ‐CP with the carrier during the reliability appeal process.

b. The contractor’s schedule reliability rate shall be based upon on‐time arrivals and computed for any rolling three‐month period by subtracting the total number of contractor‐controllable delays during the three‐month period, from the contractor’s total number of scheduled originating and turnaround missions operated in that three‐month period, and dividing the remainder by the contractor’s total number of scheduled originating and turnaround missions operated for the period. This reliability rate computation shall be made as of 2400 hours

Greenwich Mean Time (GMT) on the last day of each calendar month. The turnaround station is defined as that station of a round‐trip mission where the mission number changes.

c. Contractor controllable delays extending from 30 minutes up to 4 hours will be counted as one‐half (0.5) delay.

Contractor‐controllable delays exceeding 4 hours will be counted as one (1) delay. A contractor‐controllable delay of 30 minutes or less will not be counted in the schedule reliability rate.

d. Contractor’s schedule reliability rate will be calculated to the nearest whole number. Less than .5 will round down and .5 or more will round up. For example, a carrier has four (4) contractor‐controllable delays for the three‐month period. Total missions operated are 30. Reliability rate is calculated as 26 divided by 30 = .866 or

87%.

e. A delay shall be deemed to have occurred at the mission’s final arrival/offload destination station if the contractor’s aircraft arrives at the blocks more than 30 minutes after the scheduled arrival time.

f. The contractor‐uncontrollable delay time experienced at the originating and enroute stations on a mission shall be added to the scheduled final arrival/offload destination station for purposes of determining the scheduled arrival time at the turnaround mission’s final arrival/offload destination station on that mission.

g. Carrier Performance: The carrier operating passenger/ cargo missions shall maintain a 95% schedule reliability rate as the minimum acceptable standard of performance during a three‐month period, whereas a round trip mission equals two missions. Failure to maintain a 95% schedule reliability rate for a three‐month period will be reason for termination, pursuant to FAR 52.212‐4(m). However, nothing in this paragraph shall limit the right of the government to terminate this contract for other reasons or to limit any other rights and remedies provided the government by law or under this contract.

h. The contractor shall adhere to the schedule published by the 732 AMS/ATOC. Whenever any contractor‐ operated aircraft delays beyond the 30 minute arrival/turnaround limit, the reason for the delay will be passed to the 732 AMS/ATOC as soon as possible, but not later than (NLT) 1500 local time (L) of the same day as the delay is incurred. If the delay is incurred after 1500L, the reason for the delay will be passed to the 732 AMS/ATOC NLT

0900L of the following day. On the day of mission execution, changes to the 732 AMS/ATOC schedule may be made by the Capability Forecaster or the Aerial Port Duty Officer, In this case, delays will be measured against the amended schedule.

i. The contractor shall not deviate from the scheduled points of landing without prior approval of the 732

AMS/ATOC, except in a bona fide emergency.

3. GOVERNMENT FURNISHED SERVICES AND EQUIPMENT

3.1. Military Station Landings

The government will provide the following services for all landings made at military installations (originating, en route, and terminating stations) at no cost to the contractor except as otherwise provided in this paragraph. The services prefaced with an asterisk (*) will be available only at JBER AK, Eielson AFB AK , and King Salmon AFS AK:

a. Transient alert and ramp services to include:

(1) *landing;

(2) *follow‐me vehicle;

(3) *towing (a qualified contractor representative will be in cockpit during towing operations);

(4) *parking;

(5) *chocking and grounding of aircraft;

(6) *positioning, connecting, operating and depositioning of aircraft ground power unit;

(7) *fire guard for engine starts;

(8) *positioning, connecting, operating and depositioning of engine start carts;

(9) *positioning, operating and depositioning of compressor for airing of struts and tires. Nitrogen may be used when available to inflate aircraft tires. A qualified contractor technical representative will be present to supervise;

(10) *position, deposition and supervise the operation of aircraft axle jacks for tire changes. A technically qualified contractor representative will jack the aircraft;

(11) *ramp sweeping;

(12) *to‐plane service of hydraulic fluid and supply of oxygen (gaseous or LOX) on a reimbursable basis.

Equipment and necessary operators will be furnished for wing de‐icing at no cost; the de‐icing fluid will be furnished on a reimbursable basis;

(13) *maintenance stands, when required for ground servicing operations;

(14) *to‐plane fuel servicing. A contractor representative will connect/disconnect the fuel hose to/from the aircraft Single Point Refueling (SPR), and control the flow of fuel into the plane; and

(15) *Chief Servicing Supervisor (CSS) and fuel unit monitors, in accordance with T.O. 00‐25‐172, when a concurrent ground servicing is accomplished.

b. Terminal and traffic services to include:

(1) loading, tie down and unloading. Loading will be in accordance with the load breakdown provided by the contractor on the Load Planning product or Cargo Manifest. The load supervisor will annotate the form to show the actual load;

(2) cargo manifesting;

(3) cargo handling equipment and associated cargo restraining nets;

(4) flight line transportation for crews;

(5) *fleet service; and

(6) provide access to specified parking spots and flight line drivers training.

c. Fire and crash rescue support.

d. Aircraft clearance facilities and Base Operations Support.

e. Emergency medical services to contractor aircrews and personnel on a reimbursable basis.

f. Weather forecasting.

3.2. Billeting and Messing

Billeting and messing for contractors crews and government owned property required in support of this contract, not specifically provided for in other provisions of this contract, will be provided by the government at the discretion of the commanding officer of the military installation involved. Any expenses incurred by the contractor for billeting and messing for contractors crews shall be borne by the contractor; however, in the case of authorized delays such as weather or government direction, the contractor may be reimbursed. If the delay is a result of mechanical delay or other contractor controlled events, the contractor shall not be entitled to reimbursement by the government. Other services at military bases, where commercial services are not available, or not available on a timely basis may be made available to the contractor on an emergency basis only, as determined by the CO.

Aerospace Ground Equipment (AGE) and traffic handling and servicing equipment, with necessary operators shall be furnished without charge to the contractor. Technical services and maintenance labor provided, as well as supplies and parts issued, shall be on a reimbursable basis and in accordance with and subject to the provisions of applicable DoD/Air Force and local installation guidance.

4. TRANSPORTATION OF HAZMAT

The contractor shall be responsible for the safe transportation of hazardous materials in accordance with AFMAN

24‐204, 49 CFR and International Air Transport Association, Dangerous Goods Regulation.

5. MAINTENANCE

a. No scheduled maintenance except en route or turnaround service and safety of flight items will be accomplished at military installations under the terms of this contract except as otherwise authorized by the 732

AMS/ATOC when deemed to be in the best interest of the government.

b. If any maintenance service is to be performed including en route, turnaround, safety of flight or scheduled maintenance during ground time of aircraft of the 11th Air Force Bases, the contractor will notify the CO as follows:

(1) specific type of maintenance to be performed;

(2) anticipated duration;

(3) type of government‐furnished service in conjunction with performance of the turnaround or en route maintenance service;

(4) any reimbursable support desired in conjunction with performance of the turnaround or en route maintenance service; and

(5) any change in status or type of work to be performed subsequent to initial notification to the COR will be immediately communicated to 732 AMS/ATOC. 732 AMS/ATOC will coordinate the above information with

Maintenance Control to assure proper spotting of the aircraft in relation to the degree of hazard associated with the maintenance work to be performed. Other interested base agencies will be notified by 732 AMS/ATOC.

Requests for reimbursable services will be passed from the 732 AMS/ATOC to the COR, who will arrange for performance of the required services.

6. FUEL SERVICE

a. The contractor may purchase petroleum products at military bases for use in performing services hereunder.

These purchases shall be in accordance with applicable directives, AFI 23‐207/Air Force Manual 32‐110, Vol I, PT

III, Chapter 1. for all Air Force installations and subject to the procedures set forth in paragraph 10 below.

b. A Supervisory Contractor Representative (SCR) will be present for supervision and control of contractor personnel/equipment during aircraft fuel servicing. All concurrent aircraft refueling services will be conducted in accordance with Technical Order 00‐25‐172.

7. CONTRACTOR PERSONNEL

Contractor personnel shall comply with all pertinent military regulations and/or directives when in base flight patterns and on military installations. Regulations can be obtained from the Airfield Operations Managers. The regulations include, but are not limited to: presenting valid identification for installation entrance; obtaining and using vehicle passes for all contractor‐owned vehicles; obeying all posted directives; and providing strict adherence to security police direction in instances where security police have been dispatched to a particular location.

8. REIMBURSABLE SERVICES AND COSTS

a. Reimbursable expenses listed under CLIN 0005 (CLINs 1005,2005, and 3005 if options are exercised), shall be identified as separate items and shall be supported by paid receipts.

b. The government will reimburse the contractor, at cost, for all airport fees assessed as a result of authorized performance under this contract. Examples of airport fees include landing and parking fees.

c. Any federal transportation taxes that the contractor is required to pay for performance of this contract shall be added to the contractors invoices as a separate item, and the government shall reimburse the contractor, at cost, for the amount of such taxes. (Reference, Public Law 97‐248, Tax Equity and Fiscal Responsibility Act of 1982).

d. In the event the contractor is requested by the government to care for passengers during a mission delay or diversion, which is not a contractor controllable delay, the government will reimburse the contractor, at cost, for such expenses.

e. In the event the contractors crew is required to remain overnight, the contractor will be reimbursed per diem rates consistent with the Joint Travel Regulation (JTR), Federal Civilian Employees and Contractor Travel Expenses

Act of 1985 and FAR 31.205‐46(a)(2), during the performance period of this contract for each authorized overnight lodging. Food and lodging arrangements are the contractors responsibility. Claims for food/lodging expenses shall be supported by paid receipts.

f. Fuel Adjustments listed under CLIN 0006 (CLINs 1006, 2006, and 3006, if options are exercised), shall be identified as separate items and shall be supported by paid receipts. The contractor may purchase government fuel for the performance of this contract. Fuel adjustments will be handled IAW TRANSFAR Clause 5552.216‐9001.

Instructions for monthly reports are located in Appendix 2, Monthly Fuel Report Summary.

9. CANCELLATIONS, DIVERTED, DELAYED AND RE‐ROUTED FLIGHTS

9.1 Cancellations

a. In the event a flight is canceled prior to the scheduled departure time, or substitute service is used at the point of origination of the flight or en route, due to contractor controllable reasons, movement of any aircraft into and out of scheduled service will be at the contractors expense. The contractor shall notify the COR immediately of any delay of aircraft departure including the reason thereof.

b. Should the government cancel a scheduled flight after the contractors aircraft has already departed its home base en route to position, or has already positioned for a scheduled flight when notice of cancellation is given, the government shall reimburse the contractor positioning and repositioning costs at the rates/prices set forth in the cancellation costs CLINs in the schedule. The government will incur no liability for costs until the aircraft departs the base of operations to position at JBER.

9.2 Diverted, Delayed and Re‐Routed Flights

a. The 732 AMS/ATOC may divert or reroute any trip as set forth in the schedule to any route within the same area of operation.

b. For the diverted or re‐routed airlift contemplated by paragraph 12.2 a. above, the contractor shall, in all such instances, furnish the required miles of air transportation specified in the 732 AMS/ATOC directive in accordance with all the terms and conditions of this contract. The contractor shall comply with all directions, including those given orally, of the 732 AMS/ATOC concerning diverted or re‐routed airlift.

c. If a mission is delayed due to a contractor controllable delay (includes maintenance delays), the contractor shall provide hot meals and transportation to the meal location if the delay extends over a normal meal period, for all passengers manifested. If the delay requires an overnight stay, the contractor is responsible for meals, transportation and billeting for those passengers manifested. If the delay or diversion is not a contractor controllable delay, care of the passengers shall be the responsibility of the government. However, when requested by the government, the contractor shall provide billeting and transportation for all passengers manifested, on a reimbursable basis. Meals and personal expenses, i.e., telephone calls, TV, etc., shall not be provided.

10. CONTRACT ADMINISTRATION AND MANAGEMENT

a. The contractor shall furnish to the CO, the name of a person and point of contact (POC) who will serve as a liaison between the contractor and government. This person must have authority to adjust schedules, engage substitute airlift, and make decisions pertinent to the airlift, in the name of the contractor.

b. The contracting officer will issue task/delivery orders for the air transportation services shown in the schedule.

Schedules will be provided by the 732 AMS/ATOC/TRA.

11. PERFORMANCE REQUIREMENT SUMMARY (PRS)

11.1. Maintain on‐time schedule reliability. All aircraft arrive within 30 minutes after the scheduled arrival time computed on a rolling three‐month average.

Performance Standards

a. STD: 95% quarterly.

11.2. Contractor shall carry the scheduled load of passengers and baggage on each flight.

Performance Standards

a. STD: 100% of the time unless limited by weather.

11.3. Provide passenger care during delays and diversions

Performance Standards

a. STD: 100% of the time – no validated discrepancies or customer complaints

Statements Standards/AQLs Remedy

PWS Para. Maintain on‐time schedule

2.5 reliability.

95% quarterly Termination or other corrective remedies provided by law, i.e. limiting future missions.

PWS Para.

2.2.b

Contractor shall carry the scheduled load of passengers and baggage on each flight unless limited by weather.

a) 100% of the time

Termination or other corrective remedies provided by law, i.e. limiting future missions

PWS Para 12.2.c

Provide passenger care during delays or diversions.

a) 100% of the time

Deficit traffic or other corrective remedies provided by law.

PWS Para.

12.

Provide timely, accurate, error free fuel reports.

a) 100% of errors corrected within 10 days of Government notification. No more than two late reports per year.

Delayed payments or demand letters.

12. DELIVERABLES

Monthly fuel reports ‐‐ Contractors flying AMC missions shall submit a monthly fuel report to USTRANSCOM/TCAQ‐C, 508 Scott Dr., Scott AFB IL 62225. Reporting period shall include the first day through the last day of each month, and the report shall be submitted no later than 30 days after the end of the month.

13. RELATED DOCUMENTS

The following Documents are related to this requirement:

Attachment 1: Alaska Mileage Chart

Appendix 1: Acronyms and Definitions

Appendix 2: Monthly Fuel Report Summary

ATTACHMENT Solicitation HTC711- Alaska Mileage Chart

Indian M tn (PA

IM

Tin C ity (PA

TC

Tatalina (PA

TL)

T. Stevens (PA N

C

Sparrevohn (PA

SV

Sitka (PA

SI)

Pt Lay (PPIZ)

Pt. B arrow

(PA

B

R

O liktok (PO

LI)

N om e (PAO M

K otzebue (PA

O T)

K odiak (PA

D Q

Salm on (PA

K N

K etchikan (PA

K T)

Juneau (PA

JN

G alena (PA

G A

Y ukon (PFY

U

Elm endorf (PA

ED

Eielson (PA

EI)

Eareckson (PA

SY

D eadhorse (PA

SC

C old B ay (PA C

D

R om anzof (PA C

Z)

N ew enham

(PA

EH

Lisburne (PA

LU

B arter (PA

B A

A dak (PA D

K

G reat C ircle Statute M iles

A L

A

SK

A M

IL

E

A G

E C

H A

R T

Adak Island

Barter Island

1227 Cape Lisburne

740 Cape Newenham

792 Cape Romanzof

617 Cold Bay

1552 Deadhorse

396 Eareckson AFS

1372 Eielson AFB

230 8

1200 Elmendorf AFB

1479 Fort Yukon

1133 Galena

1696 Juneau

1830 Ketchikan

914 King Salmon

Kodiak

1145 Kotzebue

962 Nome

1541 Oliktok

1479 Point Barrow

1312 Point Lay

1674 Sitka

1020 Sparrevohn

401 8

1192 Ted Stevens IAP

1076 Tatalina

996 Tin City

1258 Indian Mtn.

Appendix 1‐Acronyms & Definitions to Solicitation: HTC711‐13‐R‐C001

Acronyms

ACL Allowable Cabin Load

AFB Air Force Base

AFI Air Force Instruction

AFMAN Air Force Manual

AGE Aerospace Ground Equipment

AMC Air Mobility Command

AMS Air Mobility Squadron

APU Auxiliary Power Unit

AQP Airport Qualification Program

ATA Actual Time of Arrival

ATD Actual Time of Departure

ATOC Air Terminal Operations Center

AVGAS Aviation Gasoline

CA Contract Administrator

CARB Commercial Airlift Review Board

CFR Code of Federal…