PWS Appendix A - STC Performance Requirements Summary

APPENDIX A

Surface Transportation Contract (STC) Performance Requirements Summary (PRS)

Performance Objective

Measure Standard Surveillance

C.5.2 Order Acceptance and On-Time Pickup

Meets all Scheduled Pickup Dates and Times.

No more than a combined total of 25 order refusals and late pickups per month.

Service Exception Reports and Contractor Reports

C.5.3 On-Time Delivery

Meets all Required Delivery Dates.

95% Monthly. Service Exception Reports, Contractor Reports, GFM, PowerTrack and BoL Audit

C.5.4 Intransit Visibility (ITV)

Provide oral status reports and/or wed-based tracking within one (1) hour of request.

99% Monthly. Service Exception Reports, Carrier Response Time and/or Carrier Website

C.5.5 Global Transportation Network (GTN) Reporting

Transmit all shipment data to GTN within 4 hours of expedited shipment pickup and within 12 hours of routine shipment pickup with no more than 2% error in syntax and semantics.

99 % Monthly Service Exception Reports, Contractor Reports and GTN

C.5.6 Delivery/Performance Reports

Monthly reports provided by the 20th day of the following month. If this day falls on Saturday, Sunday or Federal Holiday, the next workday will be considered on-time.

100% Monthly. Contractor Reports to the Government

C.5.7 Monthly Revenue Reports

Monthly reports provided by the 20th day of the following month. If this day falls on a Saturday, Sunday or Federal Holiday, the next workday will be considered on-time.

100% Monthly.

Contractor Reports to the Government

APPENDIX A