Attch 2_PRS.doc
DOC document 58 KB Posted
- Attached to
- Relocation Mangement Services
- Solicitation number
- HSSS01-12-R-0007
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Performance Requirements Summary
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| File | Type | Posted |
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| SF30.pdf | ||
| 12R0007_RELO_Q As_.xls | XLS spreadsheet | |
| HSSS01-12-R-0007_Sections B-M_Rv1.doc | DOC document | |
| HSSS01-12-R-0007_Sections B-M.doc | DOC document | |
| SF33.pdf | ||
| Attch 3_Past-Present Perf Questionnaire.doc | DOC document | |
| Attch 1_PWS.doc | DOC document | |
| Attch 4_SB SubKtg Plan Cklist.doc | DOC document |
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PERFORMANCE REQUIREMENTS SUMMARY
Relocation Management Services
November 1, 2011
Solicitation No.: HSSS01-12-R-0007
PERFORMANCE REQUIREMENTS SUMMARY – RELOCATION MANAGEMENT SERVICES
United States Secret Service
| Task and PWS Paragraph |
| Performance Standard and AQL |
| Quality Assurance Method |
| Incentives |
8.B.2.2.a. Initial Contact With the Employee.
Contact the transferee within one work day of notification by the COR or designee, of an eligible employee's relocation.
Standards:
95-100% of the time - Excellent
90-94.99% of the time
- Acceptable
85 -89.99% of the time - Marginal 84.9% or less – AQL
| COR monitoring, random sampling and employee inquiries. |
| The contractor shall receive positive and negative incentives as follows: |
Excellent +$500 Acceptable No adjustment
Marginal -$1,000
AQL
-$2,500
Equity Disbursement (8.B.2.4.k, 8.B.12.4.c.)
Timely distribution of proceeds of sale.
Standard: The Contractor will disburse 100% of the equity by certified check, wire transfer or cashier’s check within five (5) working days of the contractor’s acquisition of the property.
AQL: 10 working days.
| COR reviews and employee complaints. |
| The contractor shall receive negative incentives as follow: |
· A negative incentive of $500 per /day will be assessed for days 6-10.
· A negative incentive of $1,000 per day will be assessed for each day over 10.
| 8.B.3.3.c.: Timeliness of Guaranteed Offer |
| AQL: For each property, all Appraisal and Inspection Reports must be completed within thirty (30) calendar days of the date of the employee's selection of the appraiser or the date of receipt of the official order for services, whichever is later. |
| COR reviews and determines that local conditions ensure completion of the appraisal/or inspections within 30 calendar days. This also includes employee complaints. |
| The contractor shall receive a negative incentive of $500 per day for each day late. |
| 8.B.12.4: Timeliness of mortgage assumption |
| Standard: Except when the home has been acquired as a result of an amended value sale or amended-from-zero sale that included assumption of the mortgage as a seller's concession, the contractor shall formally assume any mortgage or other obligation secured by the home within thirty-one (31) calendar days of the contractor’s acquisition of the property. |
AQL: 45 calendar days
| COR monitoring, coordination with lending institutions. |
| For each home, if the mortgage is not paid off after 31 calendar days, the contractor shall receive negative incentives for each day beyond 31 days as follows: |
A negative incentive of $200 per day shall be assessed for late delivery for calendar days 32-45. Each calendar day late beyond the AQL shall result in a negative incentive of $500 per day.
| 8.F.2: Data Communications Capabilities |
| Standard: Ensure no loss or compromise of Privacy Act data or confidential/sensitive information. |
Minor incident – A minor breach is defined as an incident in which the personal data of no more than one employee is inappropriately released or accessed.
Major incident – A major breach is defined as an incident in which the personal data of more than one but less than one hundred employees is inappropriately released or accessed.
Catastrophic Incident – A catastrophic breach is defined as an incident in which the personal data of more than one hundred employees is inappropriately released or accessed; or any incident (regardless of the number of employees affected) in which the personal data is not only inappropriately released or accessed but is also acted on or compromised.
| COR monitoring, system security audits and contractor reporting. |
| Contractor shall receive negative incentives as follow: |
Negative Incentives, up to:
$10,000 for each minor incident
$50,000 for each major incident
$100,000 for each catastrophic incident
| Customer Satisfaction Rate – Home Sale Services (paragraphs 8.A and 8.B). |
| Based on all Home Sale Services within the scope of the PWS, the percentage of transferees who rate the overall home sale service as excellent, above average or average. |
Standards:
95-100% of the time - Excellent
90-94.99% of the time
- Acceptable
85 -89.99% of the time – Marginal 84.9% or less – AQL
| Customer Service Satisfaction Surveys. |
| The contractor shall receive positive and negative incentives as follows: |
Excellent +$5,000 Acceptable No adjustment
Marginal -$10,000
AQL -$50,000
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