August42017_Answers.pdf

Question Number

Attachment Number Section Number

Page Number

Paragraph Questions and Comments Answers

Attachment 1, Section 5

Page 2 Please clarify the first two performance requirements for Task 1 in the table in Section

12. The task sub-numbers in column 1 of this table (PWS Section) do not match the descriptions provided in Section 5 of the Performance Work Statement for the comparable sub-number.

Revision Made See Updated PWS

Attachment 5 Are the non-exempt incumbent personnel supporting Task 1 and Task 4 in Administrative Assistant positions as defined by the Service Contract Act?

Yes

Attachment 5 The price volume is limited to 6 pages, and the fill in pages (Attachment 5) is 6 pages. This does not provide the contractor any opportunity to provide price narrative or provide SCA labor category mapping. How does the government intend to validate that the contractors price proposal is compliant with the DOL Service Contract Act without this detail?

The Terms and Conditions were revised through Amendment 3 to increase the page limit.

Attachment 5 To avoid a performance risk associated with contract transition, with the Government consider providing the SCA labor categories for incumbent personnel?

There is no change other than the additional positions added.

Attachment 2 Will the Government provide a SF1449 and SF30 for the Offeror to sign and return with the proposal submission?

Under a combined synopsis/solicitation, is a 1449 is not issued until award.

August 4, 2017 U.S. Citizenship & Immigration Services (USCIS)

Customer Service and Public Engagement Center (CSPED)

HSSCCG-17-R-00033

Answers to Questions Received

Attachment Number Section Number

Page Number

Paragraph Questions and Comments Answers

August 4, 2017 U.S. Citizenship & Immigration Services (USCIS)

Customer Service and Public Engagement Center (CSPED)

HSSCCG-17-R-00033

Answers to Questions Received

Attachment 1, 8.2 page 12, 2nd bullet

In the PWS under Program Management Plan, it states, "the functions of the team leads when a supervisor is needed between team leads and site managers;"

Please provide additional information as to what this bullet is requesting.

Attachments 2 and 5 state there is one key person - Team Lead, but the PWS seems to indicate there are multiple Team Leads, as well as a supervisor and site managers.

Please clarify if there are multiple site leads and also define site managers and supervisor. Are these contractor positions or Government positions. We would also need information as to their roles and responsibilities in relation to other functions.

The PWS was revised through Amendment 3 to provide clarification

Attachment 1, 7 Page 10, both paragraphs under Key Personnel

The first paragraph denotes that the Team Lead will be the single POC for the COR as well as designating an alternate for Team Lead absences. But then the PWS states, "Additionally, the contractor will designate a Contractor team lead who will serve as the primary point of contact for face-to-face comunications between the governmnet and the contractor regarding performance and operational concerns...."

Please clarify that this description also referring to the'single POC (Team Lead) for the COR.

The PWS was revised through Amendment 3 to provide clarification

Attachment 2 - Terms and Conditions

37 (4) Past Performance (maximum of 2 page):

….Provide not less than three (3) but not more than five (5) similar projects performed ……. To provide the required information for 3-5 past performances, would the government increase the page limit to "2 pages/reference?"

The Terms and Conditions were revised through Amendment 3 to increase the page limit to 3 pages total.

Attachment Number Section Number

Page Number

Paragraph Questions and Comments Answers

August 4, 2017 U.S. Citizenship & Immigration Services (USCIS)

Customer Service and Public Engagement Center (CSPED)

HSSCCG-17-R-00033

Answers to Questions Received

Attachment 2 - Terms and Conditions

37(3) - 2nd bullet

Technical - Required Key Personnel Team Lead qualifications (maximum 1 page). Are contractors required to submit only a resume for this section? If more information is required (i.e., Recruting Plan), please increase the page limit for this section.

The offeror needs to submit a document that addresses the Key Personnel Team Lead qualifications.

Attachment 2 - Terms and Conditions

37(2) Cover Letter - Should this letter be included in Volume 1 or 2 of the submission or be submitted as a stand alone document?

As long as the requirements are met for a complete proposal the government does not have a preference.

Attachment 5 - Contractor Pricing Schedule

Are contractors required to submit resumes for each labor category position or just for Key Personnel (DC On-Site Team Lead)?

The offeror needs to submit a document that addresses the Key Personnel Team Lead qualifications.

12 What is the anticipated award date? 21-Sep-17

PWS 8.2 12, 2nd bullet

In PWS 8.2, page 12, 2nd bullet, USG requests a description of, "The functions of the team leads when a supervisor is needed between team leads and site managers." Can the Government clarify this statement and provide further details regarding specific requirements for the offeror's response?

The PWS was revised through Amendment 3 to provide clarification.

Attachment 5 Full Time Employees Professional is 1840 Hours per employee and 1960 for Full Time Employees Non-Professional.

The 1840 and 1960 are they productive hours?

If yes, can you please let me know if you factor the sick days?

The pricing schedule was revised through Amendment 3.

Attachment Number Section Number

Page Number

Paragraph Questions and Comments Answers

August 4, 2017 U.S. Citizenship & Immigration Services (USCIS)

Customer Service and Public Engagement Center (CSPED)

HSSCCG-17-R-00033

Answers to Questions Received

DHS -SECURITY MANAGEMENT: The Contractor shall appoint a senior official to act as the Corporate Security Officer. The individual will interface with OSI through the COR on all security matters, to include physical, personnel, and protection of all Government information and data accessed by the Contractor. The COR and OSI shall have the right to inspect the procedures, methods, and facilities utilized by the Contractor in complying with the security requirements under this contract. Should the COR determine that the Contractor is not complying with the security requirements of this contract the Contractor will be informed in writing by the Contracting Officer of the proper action to be taken in order to effect compliance with such requirements. Is this an additional labor category that was not mentioned in the

PWS?

No

Attachment 2 - Additional Instructions to Offerors

Pg 37, (4) Past Performan ce

Does the requirement of a maximum of 2 pages for past performance apply to each individual reference? So that 5 references will have a total of 10 pages max?

The Terms and Conditions were revised through Amendment 3 to increase the page limit to 3 pages total to include all references.

Attachment 2 - Additional Instructions to Offerors

Pg 37, (4) Past Performan ce

Is the maximum of 2 pages a total page count for all past performance references provided? If this is the case this will limit our ability to describe the work fully, will the government consider increasing the page limit for this requirement?

The Terms and Conditions were revised through Amendment 3 to increase the page limit to 3 pages total to include all references.

Attachment 2 - Additional Instructions to Offerors

Pg 37, (3) Technical

Does the government require the resume for the Key Personnel Team Lead or qualifications only?

The offeror needs to submit a document that addresses the Key Personnel Team Lead qualifications.

Attachment Number Section Number

Page Number

Paragraph Questions and Comments Answers

August 4, 2017 U.S. Citizenship & Immigration Services (USCIS)

Customer Service and Public Engagement Center (CSPED)

HSSCCG-17-R-00033

Answers to Questions Received

Attachment 5 pg 1. - Full Time Employees Non- Profession al

The government notes 1960 hours for a Full Time Non-Professional Employee. However if we use Service Contract Act (SCA) requirements we apply 80 hours for vacation, 80 hours for holiday, and 56 hours for sick time we get 1864 hrs for a full time non-professional employee.

Will the government please clarify this discrepency and adjust the hours?

The pricing schedule was revised through Amendment 3.

Attachment 1 - Section 8.2 Program Management Plan

Pg 12 - Bullet 2

Is the government asking us to explain the roles of the team leads seeing as there are no supervisors or site managers?

The PWS was revised through Amendment 3 to provide clarification.

Attachment 1 - Section 8.2 Program Management Plan

Pg 12 - Bullet 2

Can the government please clarify what supervisor and site managers they are referring to in the statement:

"The functions of the team leads when a supervisor is needed between team leads and site managers."

The PWS was revised through Amendment 3 to provide clarification.

Attachment 2 - Terms and Conditions

Additional Instructions to Offerors

Pg. 37

1 - 5

Should the parts of the proposal described in paragraphs 1 through 5 (FAR provision, Cover Letter, Technical, Past Performance, Price) be submitted as separate files?

As long as the requirements are met for a complete proposal the government does not have a preference.

Attachment 2 - Terms and Conditions

Additional Instructions to Offerors

Pg. 37

Should (1) - completed FAR provision 52.212-3 be submitted as its own file?

As long as the requirements are met for a complete proposal the government does not have a preference.

Attachment 2 - Terms and Conditions

Additional Instructions to Offerors

Pg. 37

1 - 5

Does the Government require any specific file name conventions for the submitted proposals?

No

Attachment Number Section Number

Page Number

Paragraph Questions and Comments Answers

August 4, 2017 U.S. Citizenship & Immigration Services (USCIS)

Customer Service and Public Engagement Center (CSPED)

HSSCCG-17-R-00033

Answers to Questions Received

Attachment 2 - Terms and Conditions

Additional Instructions to Offerors

Pg. 37

1 - 5

Is a table of contents included in the page limit for each volume?

Table of contents is not required but if included it shall fit into the page limits identified.

Attachment 2 - Terms and Conditions

Additional Instructions to Offerors

Pg. 37

1 - 5

Is a cover page included in the page limit for each volume?

Cover pages are not required but if included it shall fit into the page limits identified.

Attachment 2 - Terms and Conditions

Additional Instructions to Offerors

Pg. 37

Paragraph 4 - Past Performan ce

Is it acceptable to use subcontractor past performance as part of the 3 to 5 required past performance references?

The Terms and Conditions were revised through Amendment 3 to clarify the Prime experience only.

Attachment 2 - Terms and Conditions

Additional Instructions to Offerors

Pg. 37 Does the Government require a certain font type and/or a minimum size to be used in the proposal?

The Terms and Conditions were revised through Amendment 3 to clarify.

Attachment 5 - Contractor Pricing Schedule

Entire attachmen t

Should attachment 5 be submitted exactly as is or should it be formatted to contain the Offeror's company name?

The government has no preference

Attachment 5 - Contractor Pricing Schedule

Entire attachmen t

Should a cover page be used on attachment 5 to give some indication of the Offeror's company name? If so is that included in the 6 page limit?

Cover pages are not required but if included it shall fit into the page limits identified.

Attachment 1 -

PWS

Page 12, Paragraph 8.2, bullet

Can the government please clarify "The functions of the team leads when a supervisor is needed between team leads and site managers."

The PWS was revised through Amendment 3 to provide clarification.

Attachment Number Section Number

Page Number

Paragraph Questions and Comments Answers

August 4, 2017 U.S. Citizenship & Immigration Services (USCIS)

Customer Service and Public Engagement Center (CSPED)

HSSCCG-17-R-00033

Answers to Questions Received

Attachment 1 -

PWS

Page 11, Paragraph

8.2 - Transition Support/In- Out Plan

Currently 7 pages are alotted for the transition plan. Based on the PWS requirement, would it be possible to expand the page limit for the transition plan to fully address each item?

No

Attachment 2 - Terms and Conditions

Additional Instructions to Offerors

Pg. 37

1 - 5

Is a table of contents required for the proposal? Table of contents is not required but if included it shall fit into the page limits identified.

Attachment 2 Terms and Conditions pgs 37-38, Para 3

The Instructions reference FAR 52-212-1. The Instructions also state a maximum of 18 pages for the Technical Volume, and describes required items (PMP max 10 pages, Key Personnel max 1 page, Transition Plan max 7 pages). Question: Will the Government clarify where the requirements for FAR 52-212-1 para (b)(4) "A technical description of the items being offered in sufficient detail to evatuate compliance with the requirements in the solicitation" are to be included and the associated page count?

See clause 52.212-2 for Technical Acceptability & Additional Instructions to offeror under Technical for clarification

Attachment 2 Terms and Conditions pgs 24-25, Past Perf pgs 37-38, Para 4 Past Performan ce

The Instructions on pages 24-25 describe detailed evaluation of Past Performances yet the instructions on pages 37-38 limit the Past Performance volume to a maximum of 2 pages.

Question: Will the Government consider extending the maximum page count to 5 pages in order to fully describe up to 5 past performances?

The Terms and Conditions were revised through Amendment 3 to increase the page limit to 3 pages total to include all references.

Attachment Number Section Number

Page Number

Paragraph Questions and Comments Answers

August 4, 2017 U.S. Citizenship & Immigration Services (USCIS)

Customer Service and Public Engagement Center (CSPED)

HSSCCG-17-R-00033

Answers to Questions Received

Attachment 2 Terms and Conditions pgs 37-38, Additional Instruction s to Offerors

This section is somewhat confusing with regards to proposal composition. Question 1:

Is it the Government's intent to receive proposals in separate volumes? In other words, in addition to the Cover Letter, a Volume 1 - Technical, Volume 2 - Past Performance and Volume 3 - Price? Question 2: If yes to question 1 - does a title page and table of contents count for against the page count for each?

As long as the requirements are met for a complete proposal the government does not have a preference. Table of contents is not required but if included it shall fit into the page limits identified.

General Comment

All Question: Given these questions are due at 1700, 3 Aug, will the government extend the deadline for proposal submission to 10 days after the questions are answered?

The proposal due date has been extended to 8/14

Attachment 1 Performance

Work Statement Rev

Page 12;

2nd Bullet;

8.2 Program Manageme nt Plan

The functions of the team leads when a supervisor is needed between team leads and site managers . Please explain the functions of the other Team Leads? How can multiple Team Leads coordinate when only one (1) on-site Team Lead is identified? Who is the Site Manager(s)? Will a separate labor category be included in Attachmient 5, Contracting Pricing Schedule?

The PWS was revised through Amendment 3 to provide clarification.

Attachment 2 Terms and Conditions

37 May offers include a cover page, table of contents, and acronymn list not included in the page limitations for the Technical and Past Performance submissions?

All documents submitted will be included in the page limits identified.

Attachment 2 Terms and Conditions

37 May offerors include the Cover Letter with the Technical submission, or would the Government prefer that to be a stand alone document?

As long as the requirements are met for a complete proposal the government does not have a preference.

Attachment 2 37 If we include a cover page and table of contents with our proposal, please confirm that they are excluded from the total page limits.

All documents submitted will be included in the page limits identified.

Attachment 2 37 May we submit our entire proposal as an

Adobe file?

Review revision to Additional Instructions to Offerors.

Attachment Number Section Number

Page Number

Paragraph Questions and Comments Answers

August 4, 2017 U.S. Citizenship & Immigration Services (USCIS)

Customer Service and Public Engagement Center (CSPED)

HSSCCG-17-R-00033

Answers to Questions Received

Attachment 2 37 RFP states: "A complete proposal will consist of:

1) Offer shall . . . . , 2) Cover Letter: . . . . , etc.

Are we to submit the 4 parts (Cover Letter, Technical, Past Performance, and Pricing) as 4 separate documents or can we combine them into one Adobe file?

As long as the requirements are met for a complete proposal the government does not have a preference.

Attachment 2 37 If we can submit the entire proposal as one file, should we exclude the pricing sheets and submit the pricing tables as one separate file?

As long as the requirements are met for a complete proposal the government does not have a preference.

Attachment 2 37 4) Past Performance states a maximum of 2 pages. Is this 2 pages per PP reference or total?

The Terms and Conditions were revised through Amendment 3 to increase the page limit to 3 pages total to include all references.

Attachment 2 37 The page limit of 2 pages total for the PP section does not allow for sufficient space to summarize the "Descrption of work perfromed and how it impacts your ability to meet the requirements of the solicitation". Will the Government consider revising the RFP to state 2 pages PER reference?

The Terms and Conditions were revised through Amendment 3 to increase the page limit to 3 pages total to include all references.

General Is the current incumbent precluded from bidding on this contract as a prime contractor?

All eligible 8(a) contractors are encouraged to submit proposals.

Pricing and Transition

In order to address the transition plan and pricing schedules, what are the estimated dates of period of performance?

The government intends to make an award prior to the end of the year.

Also, will there be an Amendment to include the new SCA WDs H&W changes effective 8/1/17?

The revised wage determinations are attached to this amendment.

Sheet1