SUMMARY OF CHANGES TO THE RFP.doc

HSSCCG-11-R-00010

Amendment 00001

a) A list of attendees at the pre-proposal conference is attached.

b) The program overview presented at the pre-proposal conference is attached. The videos presented at the pre-proposal conference will not be released.

d) Answers to questions submitted in response to the RFP are found on the following pages (7 – 60).

e) The following is a summary of changes to the RFP:

SECTION A

1. The period of performance is revised as follows:

Base: 11/07/11 – 11/06/12

Option 1: 11/07/12 – 11/06/13

Option 2: 11/07/13 – 11/06/14

Option 3: 11/07/14 – 11/06/15

Option 4: 11/07/15 – 11/06/16

Note: The period of full performance will be adjusted based on the written notice to proceed from the Contracting Officer.

SECTION B

1. Page B-1, Paragraph B.2: The total estimated maximum amount for Group A is revised to read $938M.

2. Page B-1, Paragraph B.2: The total estimated maximum amount for Group A/B is revised to read $1,946B.

3. Page B-1, Paragraph B.2, Base Year: The period of performance is revised to 11/07/11. The period of full performance will be adjusted based on the written notice to proceed from the Contracting Officer.

SECTION C

1. Page C-12, Bullet (2): The last sentence is deleted.

2. Page C-13, SA Facility Size Standards: The second to last sentence is revised.

3. Page C-18, Paragraph 5.1.2: On-Site “Program” Manager title is changed to On-Site “Project Manager.”

4. Page C-20, First Paragraph: Second full sentence revised to replace “Information Security Officer” with “International Organization for Standardization.”

5. Page C-27, Paragraph 12.4 Monthly Report: First sentence revised to replace ten (10) days with seven (7) days.

6. Page C-36, Deliverables Schedule, Significant Event/Incident Report: Due Date is revised to “Within 24 hours of incident.”

7. PWS Attachment D: The attachment is revised.

SECTION F

1. Page F-1, Paragraph F.2. Second to last sentence revised.

SECTION H

1. Page H-3, Paragraph H.13 added.

SECTION I

1. Page I-5, FAR 52.216-22: Last sentence revised.

2. Page I-2 & I-3: FAR Clauses added.

SECTION J – ATCH A

1. Section J, Attachment A: Wage Determinations 2005-2017, 2005-2053, 2005-2503, 2005-2511, and 2005-2519 are revised and Wage Determination 2005-2475 is added.

2. Section J, Attachment A: Wage Determination 2005-2375, Rev 10 dated 9/01/2010 marked “Copy For Your Information” is removed and replaced with Department of Labor Wage Determination of the same number.

3. Section J, Attachment A: Wage Determination 2011-0072, Revision 1, dated 5/12/2011 is added (Collective Bargaining Agreement between Securitas Security Services USA, Inc. and Service Employees International Union, Local 1, effective January 1, 2011 through December 31, 2013).

SECTION J – ATCH B

1. The due date for submission of proposals is revised to June 24, 2011 @ 2:00 PM ET.

SECTION J - ATCH C

1. Production data for January 20011 through April 2011 is attached.

2. May 2011 Monthly Lease Report is attached.

SECTION J – ATCH D

1. Section J, Attachment D Section B Pricing Spreadsheets: Group A/B Combined spreadsheet formulas corrected.

2. Section J, Attachment D Section B Pricing Spreadsheets: ODC amounts revised.

SECTION L

1. Page L-4, Paragraph L.6, Third Paragraph: Paragraph revised to state correct individuals to send an email to requesting directions.

2. Page L-4, FAR 52.230-1 added.

3. Page L-5, Third Paragraph: Paragraph revised to state correct individuals to send past performance questionnaires.

4. Page L-6, Table, Business Proposal Volume II: Note added to Business Proposal Volume II.

5. Page L-6, Last Bullet on Page: Revised instructions to state double-sided pages.

6. Page L-7, First Bullet on Page: Revised instructions to include Arial font for charts/graphs.

7. Page L-7, Paragraph L.6: Due date for receipt of proposals is revised.

8. Page L-13, First Paragraph: Paragraph revised to state correct individuals to send past performance questionnaires.

9. Page L-14, Paragraph titled “Section B Price Schedule” – third paragraph: The last sentence is deleted.

10. Page L-14, Section B, Pricing Schedule, First Paragraph: Sentence added to the end of the paragraph to clarify that offerors should price to commence full performance.

SECTION M

1. Page M-5, Factor 2 –Small Business Participation: M.3 paragraph heading added.

2. Page M-7: Paragraph headings added for M.4 Past Performance Evaluation and M.5 Price Evaluation Factor.

QUESTIONS & ANSWERS

SECTION B

1. Reference: Section B, Para B.2, Page B-1

Question: The total estimated maximum for Group A is $93.8M. Should this read $938M?

Answer: Yes, the total estimated maximum for Group A is $938M. The RFP is revised.

2. Reference: Section B.3, Page B-1 and Section J, Attachment D

Question: Section B.3 states Base Year includes 90 day transition period, however Section J Attachment D Pricing Spreadsheets provides no line items to include transition costs in the baseline. The government is asking for the pricing of the 90 day transition period to be included in the base year pricing. Would the government please consider pricing the 90 day transition period as a separate CLIN?

Answer: Any proposed costs for transition should be included in the fixed price in the base year. There is no separate CLIN for transition. The RFP is revised.

3. Reference: Page B-1. B.2 Minimum and Maximum.

Question: Min A + Min B = Min Group A/B. Max A + Max B do not appear to equal Max Group A/B. Why is this?

Answer: The maximum for Group A/B should read $1,946B. The RFP is revised.

4. Reference: B.2 / Page B-1 Question: B.2, Minimum and Maximum Quantities/Amounts: Please clarify what the estimated maximum of any contract do not exceed dollar amount is. Current dollar amounts provided are:

a. Group A ($93.8M)

b. Group B ($1,008B)

c. Group A/B ($1,950B)

Additionally -Estimated maximum amount of any contract for group A is listed as $93.8M, please confirm that this is a typographical error and that the amount should be $942M (based on listed maximum of $1,008B for Group B, and $1,950B for Group A/B).

Answer: The maximum amount should read as follows:

Group A: $938M

Group B: $1,008B

Group A/B: $1,946B

The RFP is revised.

5. Reference: Section B, Price Schedule, Page L-14 & Attachment D - Excel Sec B Pricing Spreadsheet Question 1: Please confirm that the government does, or does not want pricing submitted for the intermediate bands on the pricing schedule (e.g. lines 0001AB, 0001AC, etc.), or just pricing for the minimum range and the maximum range – (e.g.

Answer: The government requires pricing for each band. For example for CLIN 0001, the government requires a FFP per month for 0001AA and a per applicant rate for 0001AB, 0001AC, 0001AD and 0001AE. The Section J, Attachment D, Section B Pricing Spreadsheet will total the highest band (0001AE).

Question 2: “Excel Sec B Pricing Spreadsheet” – Base and all option year tabs for “Combined”: row 537 states that the total dollar for the ODCs represents all CLINS. However, it only captures the Central and Western Regions (does not include the Northeast and Southeast ODC costs).

Answer: Row 537 labeled “Total CLINs 0001 – 0068 (Base Year)” should reflect the sum of all 68 CLINs. The RFP is revised to correct the formulas for the Group A/B combined spreadsheets for the base and option years.

SECTION C

1. Reference: Solicitation Section C, PWS 4.6.3, Page C-13.

Question: This reference describes the requirements for procurement and logistics management, but Sections L and M do not include any evaluation factors for this PWS paragraph. Please clarify.

Answer: The evaluation instructions and criteria are as stated in Section L and M.

2. Reference: Section C 4.1, page C-6 and Attachment G, section 3, page C-76

Question: This reference indicates that the government is going to provide an additional USCIS assistant. What are the duties and responsibilities of this person and to whom will this person report?

Answer: The government employee who is intended to be provided sometime in the first year will perform identity checks. All other administrative/clerical tasks will continue to be provided by contractor personnel.

3. Reference: Para. 4, Task 4.1. Biometrics Capture, Code 1 Biometrics, Code 2 Biometrics, Code 3 Biometrics.

Question: The Government plans to replace the front desk position with a government employee starting the first year of the contract. Will this position conversion action be effective on Contract Day 1 or sometime later during the first year?

Answer: The exact timing is unknown at this time, however it is anticipated that this will occur at some point during the first year of the contract. The transition is not expected early in the first year and may extend to subsequent years.

4. Reference: Para. 4, TASK 4.7. Administrative Clerk/Receptionist Support.

Question: Workload data for this requirement is not included in the reference library. Can the USG provide the workload metrics to properly allocate staffing to the requirement Administrative Clerk/Receptionist Support.

Answer: Adequate information is provided for this task. The government does not intend that a full time person is required for each ASC. For smaller ASCs, this could be a collateral duty.

5. Reference: Section C, 1.2.1 Definitions, Paragraph 4, Page C-2.

Question: Do the mobile Alaska routes have the same connectivity to USCIS and the Internet as the fixed ASCs ? Please describe any special issues associated with mobile routes that bidders need to be aware of.

Answer: The mobile units used in Alaska are plugged into the ASC LAN and the data is off loaded directly to the Server at the ASC. There is no difference in how the data gets into Benefits Biometric Support System (BBSS). The only special consideration is the setting up the mobile route and having personnel that would go out and process the applicants.

6. Reference: Reference Library CD, Leases Directory and Section C, Task 4.6.2 Facilities Management, Paragraph 1, Page C-10.

The ASC RFP indicates that there are currently 82 SA ASC leases that are to be assumed by the winning bidder. After obtaining a copy of the Reference Library disc, we found after a cursory inspection that it contains 87 not 82 leases and those leases are generally incomplete and outdated. For example, the lease listed for 7330 S. Westmorland in Dallas, TX is expired and there is no amendment extending the lease.

Question 1: When will the current and complete ASC SA lease documents be made available to potential bidders?

Answer: Please refer to the ASC Monthly Lease Report. There are 82 leases, not 87. The other documents are revisions to existing leases.

Question 2: Is the assertion that there are 82 SA ASC leases in the RFP accurate?

Answer: Yes.

Question 3: In Section C, Part 2-Background, it states there are 82 SA & 53 COLO sites. At the site visit, we were told 83 SA & 52 COLO. Also, there are 87 leases related to the SAs. Please clarify the number of SA sites and the number of COLO sites.

Answer: There are currently 82 SA and 53 COLOs. 82 leases were sent for inclusion in the Reference Library. Additionally, 5 extensions to leases were included with the 82 leases.

7. Reference: Section C, 12.4 Monthly Reports, Page C-28.

Question: Section C, page C-28, where Monthly Report components are listed, there are numerous references to I-90 Applicants (also later in Section C, under Production Report & Applicant Turn-Away Report, and in the PRS on page C-66, I-90s are mentioned). It is our understanding that I-90s are no longer processed at ASCs. Please clarify the requirement to report I-90 numbers.

Answer: I-90 forms are still collected and the contract requires the contractor to track their numbers.

8. Reference: Section C, Pages C-32 and C-37.

Question: Please clarify the reporting requirement for Significant Event/Incident Report. Pg. C-32 states the report is due in 24 hours of the incident. The Deliverables Schedule (Pg. C-37) states the report is due within 72 hours.

Answer: The Deliverables Schedule is not correct. It should state “24 hours”. The RFP is revised.

9. Reference: Section C, 4.1 Biometrics Capture, Paragraph 2, Page C-6. “A customer service card shall be provided to each applicant for completion.”

Question: What happens to the Customer Service Cards? Are the Customer Service Cards retained on site or shipped somewhere? Are the cards disposed of? If so, is the ASC contractor responsible for the disposition and what is the retention schedule? Are the narrative comments reported to the USCIS in some fashion? If so, how are they reported to the USCIS?

Answer: On a daily basis, the site supervisor tallies the comment cards and consolidates the totals on a spreadsheet. The hard copy comment cards are retained at the ASC for the previous month then destroyed (ex. January’s cards will be destroyed on 1 March). If an ASC’s comment cards are chosen for random sampling by the COTR, the ASC will deliver the selected comment cards (for a given date range) to the COTR via their chain of command. The contractor will be notified which site will be randomly sampled within the 30 day window.

10. Reference: Section C, Page C-60.

Question: Customer Identify Verification (CIV) work is performed at USCIS Field Offices with appointments scheduled from 7am – 6pm; it would appear that every Field office would have a minimum of one person all day every day. How is it possible to bid a fixed price per applicant when the numbers requested do not appear to have any relevance to the numbers that appear to be required. On page C-60 there is an estimated amount of daily CIVs required. For example, in the Miami district this appears to be 707 a day. The requested numbers in the baseline appear to be less than four days worth of work, with the top range being less than 16 days worth of work. If we simply use the ten per hour and price the three categories – what happens when we have to do twice or three times the top range?

Answer: Please refer to revisions made to PWS, Attachment D, CIV. Pay close attention to the following:

1. The government is not planning on the contractor to provide biotechnicians at all Field Offices.

a. At Field Offices co-located with an ASC (or within a short walking distance, approximately 500 yards) the contractor will provide CIV biotechnical support for Field Offices processing at least 500 applicants processed per month. This will provide more work and allow the contractor to better utilize their personnel.

b. At Field Offices not located with an ASC, the government will not require staffing if the applicants requiring CIV is not at least 1000 applicants/month.

c. Therefore, you can see on Attachment D, staffing at this time would be for a total of 36 Field Offices of which 25 are not collocated with an ASC (of those 25, 20 would require at least one part-time biotechnician. The other five Field Offices process between 1000 – 1500 CIV’s/month).

d. Scheduled work at the Field Offices is more consistent and has greater lead time (more time to adjust as needed). It is unlikely the contractor will experience large fluctuations in the numbers processed monthly. (better steady state).

e. As you may notice, District 2 would not require any staffing. However, given the above parameters, please provide a fixed price per applicant for that district as well in the event it is needed in the future.

2. Normal hours for a Field Office are 7am to 4 pm.

11. Reference: PWS, Section C, C.5.1; C.5.1.2, Pages C-17, C-18.

Question: Paragraph 5.1 refers to Key Personnel position as "On-Site Project Manager." Paragraph 5.1.2 refers to Key Personnel position as "On-Site Program Manager." Would the Government please clarify which title is correct?

Answer: Paragraph 5.1.2 should reflect On-site Project Manager. The RFP is revised.

12. Reference: Section C, SA ASC Facilities Specs (2) Task 4.6.2, Page C-12.

Question: Would the government please explain the requirements of the Memorandum of Understanding for Federal Work Stations? MOU is not on the CD reference disk.

Answer: The reference to the MOU is deleted. The RFP is revised.

13. Reference: Section C, SA ASC Facilities Specs (4), Task 4.6.2, Page C-12.

Question: Leases must include a 120-day buy out. Would the government please explain what this means and when does the period start?

Answer: If the government needs to move, the government can pay to break the lease and pay for 120 days (4 months). This is not always possible and the government will work on a case by case basis. The period starts upon notification by the government.

14. Reference: Section C, Code 1 Biometrics, Page C-6.

Question: Paragraph states that "the government plans to replace the front desk position with a government employee starting the first year of the contract." How much notice will the government give the contractor before these additional government employees begin working? Has the recruitment process already begun?

Answer: No, the recruitment process has not begun. The government is obtaining approval for the positions at this point. Reasonable notification will be given to the contractor.

15. Reference: Section C, Contractor Personnel, Page C-17.

Question: Paragraph reads, “All contractor employees working on this contract must obtain a T-2, Medium Risk enter-on-duty determination from USCIS/DHS prior to beginning work under this contract and any resulting orders.”

Does this mean that all contract employees, including PMO and Regional staffing must obtain an FSD? The language on page C-38 indicates that only “contracting employees needing access to sensitive but unclassified information shall undergo a position sensitivity analysis based on the duties, outlined in the Position Designation Determination for Contractor Personnel.” Would the government please confirm that personnel such as PMO and regional staff that do NOT need access to sensitive but unclassified information do NOT require T2 clearances?

Answer: All contractor employees working on this contract must obtain a T-2, Medium Risk enter-on-duty determination as stated in the RFP.

16. Reference: Section C, 16.5 Continued Eligibility, Page C-40.

Question: Paragraph reads, “The Contractor will report any adverse information coming to their attention concerning contract employees under the contract to USCIS OSI.” Will USCIS define what constitutes “adverse information”?

Answer: Adverse information is defined as information that would have a potential impact on a contractor’s continued eligibility to perform on the contract. Some examples include: criminal conduct (arrests, illegal drug use, or significant financial delinquencies (such as bankruptcy, tax liens, judgments, court imposed orders, failure to pay taxes).

17. Reference: Section C, 16.10 Security Screening, Page C-42.

Question: Paragraph reads, "The Contractor shall provide the unarmed security guards with a handheld magnetometer to randomly screen entering applicants for weapons." There is a concern that potential unintentional profiling could result in applicant complaints. Will the government provide specific guidelines on when and how to select applicants for “random screening”?.

Answer: Magnetometers are not currently required at the stand alone ASC facilities, however, they may be needed in the future. COLO security guards provided by the government use magnetometers at some sites.

18. Reference: Section C, Para 12.4 and Deliverables Schedules, Pages C-27 and C-37.

Question: Deliverables Schedule on Page C-37 cites Monthly Report due date as 7 days which is in conflict with para 12.4 reference that cites 10 days. Would the government please clarify?

Answer: Paragraph 12.4 should reflect 7 days. The RFP is revised.

19. Reference: Section C, Attachment D CIV and RFP Attachment D Excel Sec B Pricing Spreadsheet, Page C-60 and All Worksheets.

Question: PWS Att D, the field office estimates for CIV requirements appear incongruent with the CIV-specific CLINs (pricing bands) provided in RFP Attachment D, Excel Sec B Pricing Spreadsheets (all worksheets). For example, PWS Att D indicates that in District 1, the Boston field office estimates CIV workload at 282/day. Annualized, this figure is approximately 70,500. RFP Att D District 1 (across ALL field offices) shows a maximum CIV band (Base and all Option Years) of 67,584 CIV (annualized). It would appear that the Boston field office alone is likely to exceed District 1's CLIN 0012AC for the Base Year. In fact, in all cases, PWS Att D estimates exceed the corresponding highest CLIN ranges when annualized. Would the government please reconcile the differences between the two documents?

Answer: See answer to #10 above.

20. Reference: Section C, PWS 4.2, Page C-7.

Question: As of the projected contract start date, o/a November 1, 2011, does USCIS anticipate the CIV to begin? If not, what is the anticipated start date for CIV?

Answer: The process will be incremental based on a scheduled roll-out beginning 12/01/11. The complete roll-out should be accomplished NLT the end of FY12.

21. Reference: Section C, PWS, 5.5.1, Page C-21.

Question: As currently written the Site Supervisor labor category applies uniquely to site supervision of ASCs. We recommend that Government consider expanding this position description to include site supervision of CIV activities at field office locations?

Answer: How the contractor manages CIV supervision will be left up to the contractor and reviewed in their technical proposal.

22. Reference: Page C-6. “The government plans to replace the front desk position with a government employee starting the first year of the contract”.

Question: Does this mean the contractor will never staff this position? If the contractor will staff for a period of time, what is the period of time?

Answer: The transition is not expected early in the first year and may extend in to subsequent years. Timing is still too early to predict. The contractor shall staff this position until the transition occurs.

23. Reference: Page C-17. 5.1 Key Personnel.

Question: If the “Functional Responsibility” does not state “This is a Full Time position” can we therefore assume that a person fulfilling this role may do so on a part time basis? Further still, may this person work on other programs or in other roles at the same time that they are employed to support this Program?

Answer: These decisions are left to the contractor. However, the government does expect the technical proposal to explain the offeror’s plan for staffing of personnel.

24. Reference: Page C-17. 5.1 Key Personnel. Page C-22. 5.2.5 Clerical / Admin Support.

Question: Is this a required position during normal office hours at every ASC? May we assume 1 Admin per AFC?

Answer: No. The duties specified in 5.2.5 need to be performed, however, it up to the contractor regarding how this support will be provided. For instance, at smaller sites this effort may be able to be accomplished as a collateral duty.

25. Reference: Task 4.6.2 / C-11, Lease Documents Question 1: The current leases are deficient regarding terms and conditions to minimize the risk and cost of a disposition.

Land lords will insist that unamortized transaction costs be paid back to them along with interest rates which are not specified and therefore will vary anywhere 7% to as much as 15% depending on the individual landlord. Lack of specificity in the leases represents high risks and high costs which are not accounted for in the Governments cost structure for any disposal in their ODC’s? Transaction cost exposure consists of a “bucket of costs” which is not defined in the leases, such as real estate commissions paid by the landlord, which can be as high as 8% of the annual rent. Repayment for these are not discussed?

Answer: All allowable leasing costs incurred under this contract are reimbursable IAW PWS 9.1 and FAR Part 31.

Question 2: Other transaction costs not discussed include:

Unamortized tenant improvements paid by the landlord?

Legal fees incurred by the landlord?

Landlords may indicate the your “notice of disposal” is not good enough – and can add an additional 3 or more months rent on top of all the other costs under the conditions that they be made hole by your disposition of the property?

Landlords can and will add “other odds and ends” in cost to this bucket of cost for the disposition, because there’s no language preventing them for exploiting there poorly design leases?

Answer: All allowable leasing costs incurred under this contract are reimbursable IAW PWS 9.1 and FAR Part 31.

Question 3: Can the Government provide more data regarding the disposal of property so that each potential bidder can define the amount of risk and exposure involved, such as:

Historically how many properties have been disposed of yearly, over the last 5 years? How many over the last 10 years?

Can the Government provide all the invoices and agreement documents for all of the disposals over the last 5 years, so that each bidder may be able to determine the amount of cost and risk involved and identify it as an element which is not accounted for in the Governments ODC budget?

Invoices and agreement documents over last 10 years for property disposals?

At the very minimum provide invoicing and agreement documents of a typically property disposition, so that bidders can verify risk and exposure in dollars?

Answer: All allowable leasing costs incurred under this contract are reimbursable IAW PWS 9.1 and FAR Part 31.

Question 4: There should be an “Exhibit” attached to each lease which provides a detailed month to month schedule of costs to exit every lease during the 5 year period of the lease activity. Please provide these exhibits for every lease.

Answer: See #5 below.

Question 5: In the event that the Government or its incumbent prime contractor does not have these exhibits, nor can they produce disposal invoices or any associated documentation, how does the Government intend to compensate the prime contractor for these unaccounted for risks and costs associated with each lease disposition?

Answer: All allowable leasing costs incurred under this contract are reimbursable IAW PWS 9.1 and FAR Part 31.

Question 6: Can the Government provide the new prime contractor rights to negotiate the transfer and assumption of furniture, equipment and supplies from the unseated incumbent that can remain in the facility?

Answer: Furniture & Equipment are provided as GFP per the list provided in the reference library.

Question 7: In the event that the Government or its incumbent prime contractor does not have these invoices and data, nor can they produce any invoices or any associated documentation, how does the Government intend to compensate the prime contractor for these unaccounted for risks and costs associated legal fees for each “transfer lease assumption?”

Answer: All allowable leasing costs incurred under this contract are reimbursable IAW PWS 9.1 and FAR Part 31.

Question 8: The current leases DO NOT include any terms and conditions for allowing “Armed Guards” If the government provides the prime contractor with a contract modification or a task order directing armed guards be put into place, then the following scenario may be played out:

Landlords can refuse to accept armed guards in their facility - what happens?

Contract modification or task order should provide the prime contractor with rights to terminate leases where armed guards are not allowed?

Contract modification or task order should provide the prime contractor with rights to produce a new market survey and identify new property?

Contract modification or task order should provide the prime contractor with rights to negotiate and develop new property lease terms and conditions?

Contract modification or task order should provide the prime contractor with rights to negotiate and develop any new property improvements and incorporate them into a new lease agreement?

Contract modification or task order should provide the prime contractor with rights to negotiate disposition of the existing lease?

Contract modification or task order should provide the prime contractor with rights to move all the furniture, equipment, supplies and personnel work materials to the new property?

Contract modification or task order should provide the prime contractor with rights to purchase insurance for the new landlord and indemnify them against any loss due to the armed guards?

Contract modification or task order should provide the prime contractor with rights to invoice the Government for cost associated with the information above.

Answer: When and if armed guards are required in the future, a task order will be issued with direction.

Question 9: In the event the Government directs the prime contractor to supply armed guards. The prime contractor has to seek permission from every landlord for them to allow these types of guards. Many of the current landlords may not allow armed guards – this will cause a termination, a new market survey for a new location and the associated disposition costs and risk, and associated cost and risk of a new lease, any build-out or associated improvements to the new property, and all the associated infrastructure and moving costs and risks. How does the Government plan to compensate the prime contractor for these costs that are not identified in their current ODC budget?

Do we assume a task order or contract modification will include this direction?

Answer: When and if armed guards are required in the future, a task order will be issued with direction.

Question 10: In the event the landlord allows armed guards in their facilities. Then the landlord will request that the prime contractor provide an adequate amount of insurance for any loss. The amount of insurance will be significant and must be negotiated with the landlords. The landlords will also insist the prime contractor provide them with indemnification from any loss due to the armed guards.

In the event the Government directs the prime contractor to supply armed guards. How does the Government intend to provide compensation for these increase costs and risks associated with indemnification and insuring these landlords from any loss?

Do we assume a task order or contract modification will include this necessary contractual direction?

Answer: When and if armed guards are required in the future, a task order will be issued with direction.

Question 11: Does the government have any data to compare the efficiency of a standalone site to a collocated site?

Answer: The monthly production reports show the history of per hour production rates by site.

What is the feedback regarding customer service of each?

Answer: Customer service is currently met at all sites. Customer service must exceed 98%.

Do SA locations provide faster or friendlier service?

Answer: Unknown.

How do the costs of operating the facilities compare?

Answer: Contractor does not operate COLO sites.

Is the cost to service COLO sights for such services as janitorial significantly lower or higher or about the same as a SA site?

Answer: Unknown. GSA handles all costs for COLO sites.

Question 12: How is it determined if the landlord will build out a space for the ASC or if a general contractor is used?

Answer: It depends on the landlord’s requirements. Sometimes the landlord will require only their contractor.

Are competitive bids being obtained to build out space?

Answer: Yes.

Does the government approve the cost of build out for each new space?

Answer: Yes.

Question 13: Does the government provide a budget allocating a certain amount to build out for each space? If the government is working from a budget allocated for build out of new space, can the government provide the contractor with a copy of the budget?

Answer: Answer: No, the program office has a general budget and planned locations they anticipate for “build out”. The contractor develops a plan and budget for the government’s approval for each location. However, the locations and times can and do change. The government does provide a not to exceed amount, which is dependent on the location, and build out required.

Question 14: Does the government require a lease clause that gives the tenant the right to conduct a CAM audit in order to ensure the CAM being charged is accurate and fair?

Answer: Yes.

Question 15: Lease language may specify parking requirements according to building/city codes based on volume of traffic to and from the facility. Does the current ASD approval process for site selection take the potential “surge” and increase in traffic into consideration?

Answer: Yes.

Question 16: Does the government have existing store front sign criteria; height design, materials used?

Answer: Yes

Question 17: Does the government want ASC locations to be easily identified by using bold signage or are these locations considered a possible target and minimum signage is recommended?

Answer: Government will provide requirements as needed. Size is determined by the landlord and local requirements.

Question 18: Does the government currently advertise ASC locations? How do new applicants find the location?

Answer: Appointment schedule, received by letter, provides the location.

Question 19: Will the government consider providing the new contractor an incentive for reducing facility operating costs?

Answer: No incentives are provided at this time.

26. Reference: Section C, 12.14, Page C-33

Question: Can the government provide the most current Lease Report as outlined in Section C 12.14?

Answer: The most current Lease Report is provided as an attachment to amendment 00001.

27. Reference: Section C, Task 4.6.2, Page C-11

Question 1: On a per location basis what are the Break/Fix Maintenance historical data to show previous incident volume and cost?

Answer: The Government is unable to provide Historical Break/Fix maintenance data. However, please note that such costs are reimbursable to the extent the costs are in accordance with the RFP and FAR Part 31.

Question 2: How many Break/Fix Maintenance service calls at each location?

Answer: The Government is unable to provide Historical Break/Fix service call data. However, please note that such costs are reimbursable to the extent the costs are in accordance with the RFP and FAR Part 31.

Question 3: There is no mention of HVAC preventative maintenance? – We strongly feel this needs to be included? Do specifications exist for this process?

Answer: IAW PWS 4.6.2 “Repair and maintenance of facilities and facility fixtures shall be performed to keep each SA in working, professional order and appearance in accordance with Government requirements.” Costs for facilities maintenance will be reimbursed to the extent the costs are in accordance with the RFP and FAR Part 31.

Question 4: Need unit information for HVAC at each location? Types of units, tonnage, Serial numbers? Warranty data? Previous work history?

Answer: The Government is unable to provide this information. However, facility maintenance costs are reimbursable to the extent the costs are in accordance with Page C-25, Paragraph 9.1 of the RFP and FAR Part 31.

28. Reference: Section C, Task 4.6.2, Page C-12 Question 1: There is a break room, are there appliances? Sinks? Is cleaning crew responsible for dishes in sink etc?

Answer: The contractor provides and pays for their break room appliances. Contractor staff are responsible for cleaning all personal items in break rooms, to include appliances provided by the contractor. Refer to PWS Paragraph 10.

Question 2: There are no janitorial standard operating procedures for the type of cleaning required and its frequency: Cleaning specifications? Details on exactly what is expected form the janitorial staff after each day work day has been completed

Appliances? Sinks? cCarpet cleaning? Frequency? Window cleaning? inside/outside cleaning ? Frequency?

Answer: Refer to SA ASC Facility Specification (12) on Page C-12 of the RFP. The contractor typically contracts this work and sets their own requirements to ensure proper cleanliness. Costs that are considered reasonable, allocable, and allowable under the RFP and FAR Part 31 will be reimbursable.

29. Reference: Section C, Para 5.2.3/ 5.2.4, Page C-22

Question 1: Can the government provide the name of the current security guard provider who is supporting the current contract?

Answer: Chenega Security and Protection Services Question 2: Please clarify requirements for the placement of Guard I, and Guard II (SCA) positions by site / or DHS directive for Guard levels

Answer: The contractor determines the SCA positions. The number of unarmed guards are specified in Attachment B to the PWS.

30. Reference: Section C, Task 4.1, Page C-5

Question 1: Task 4.1. Biometrics Capture (1st paragraph): The last sentence states “If workload demand requires additional staffing, the contractor will supply required staffing within 25 calendar days of notification (minus time the government requires to perform security suitability check).” Does this mean the contractor will have 25 calendar days to staff the position after a preliminary T2 clearance is received or that the contractor will have 25 calendar days to submit a security packet?

Answer: Neither. The contractor will have 25 calendar days to hire and have on board the additional staffing (the time required for clearance is not included in those 25 days). The government clearance time is in the middle of this process and it is unknown how long that will take, therefore, this time is not included in the 25 days.

Question 2: Task 4.1 Biometrics Capture – Code 1 Biometrics: States that “the government plans to replace the front desk position with a government employee starting the first year of the contract.” Will the government employee provide the required support listed in 5.2.5 Clerical/Administrative Support? If not, can you provide what duties they will assume that contract support will not be required to perform?

Answer: The government employee who is intended to be provided sometime in the first year will perform identity checks. All other administrative/clerical tasks will continue to be provided by contractor personnel.

Question 3: Biometric Capture | Subtasks – Code 1 Biometrics, Verify Applicant Identity, Code 2 Biometrics - Verify Applicant Identity, and Code 3 Biometrics – Verify Applicant Identity:

Please clarify: Customer’s identity shall be verified at the front desk (the government plans to replace the front desk position with a government employee starting the first year of the contract) – Is it the government’s intent to replace the front desk with a government employee beginning at the start of the contract’s first year, or “at some point” during the contract’s first year? If it is the government’s intent to replace the front desk at some point during the contract’s first year, can the government clarify when this will occur?

Answer: See answer to #3 and #22.

31. Reference: Section C.1.2.1, Page C-2

Question 1: Are the seven mobile routes in Alaska the only mobile routes currently in use? Does the Government anticipate the need for additional mobile routes? If additional mobile routes are anticipated, will the Government disclose where those routes are likely to be required?

Answer: The 7 mobile routes in Alaska are the only mobile routes at this time. There are no other mobile routes anticipated at this time, however, it is possible additional mobile routes could be added in the future, Question 2: Are the seven mobile routes in Alaska the only mobile routes currently in use? Does the Government anticipate the need for additional mobile routes? If additional mobile routes are anticipated, will the Government disclose where those routes are likely to be required?

Answer: See answer to #31.

32. Reference: 5.1.5 Quality and Operations Manager, Minimum/General Experience, Page C-20 Question: States that “Conducting field audits (especially Information Security Officer (ISO) audits is desirable experience. Is this type of audit correct or are you referring to the International Organization for Standardization (ISO) audits?

Answer: Reference 5.1.5 should have referenced International Organization for Standardization. The RFP is revised.

33. Reference: Task 4.6.4, Page C-14 Question: Can the government please provide a basic breakdown of the most common languages spoken by Non-English speaking applicants over the past year to assist contractors in planning efforts for the hiring of bi-lingual personnel – for example; Non-English speaking applicants: Spanish 32%, Korean 16%, etc.? (or provide some other form of identification of the most prominent Non-English languages currently encountered?)

Answer: Percentages of non-English speaking applicants are not tracked. Interpreters are not required and/or provided.

34. Reference: Paragraph 8, Page C-25 Question: Notes that specific sites may close for local holidays and events. Examples provided include New Orleans ASC closes for Mardi Gras and the Puerto Rico ASC closes for Three Kings Day –

Can the government please provide a list of all such relevant local holiday ACS and CIV site closings?

Answer: Scheduling is coordinated to not schedule applicants on these local holidays and events. The events listed in paragraph 8 of the PWS are the only known holidays and events.

35. Reference: 16.3 Background Investigations, Page C-38 Question: States that (1) “The use of Non-U.S. Citizens, including Lawful Permanent Residents (LPRs), is not permitted in the performance of this contract for any position that involves access to or development of any DHS IT systems.” The Paragraph then further states (2) “USCIS will consider only U.S. Citizens for employment on this contract.” – and then further states (3) USCIS will not approve LPR’s for employment on this contract in any position that requires the LPR to access or assist in the development, operation, management or maintenance of DHS IT Systems.”

Based on statement (2) above, we interpret this entire clause to mean – Regardless of position or contract assignment, only U.S. Citizens will be approved to work on this contract. And that, no non-U.S. Citizen, and no LPR’s may be used by the contractor to work on this contract. – Please confirm.

Answer: Correct, only US citizens are authorized to perform on contracts in which this clause is included in the security language.

36. Reference: 16.10 Security Screening, Page C-42 Question: 1st paragraph: “The Contractor shall provide the unarmed security guards with a handheld magnetometer to randomly screen entering applicants for weapons.” Is the cost for purchasing the magnetometers reimbursable?

Answer: Magnetometers are not currently required at the stand alone ASC facilities, however, they may be needed in the future. COLO security guards provided by the government use magnetometers at some sites.

37. Reference: 16.12 Immigration Services Officer (ISO) Office, Page C-42 Question: Immigration Services Officer (ISO) Office: The office will be equipped with a storage container for I-90 extension stickers and a lockable metal cabinet for the ISO to store sensitive assets and secure forms. Are the storage container and metal cabinet GFE, and if not, is the cost of providing them reimbursable?

Answer: If the lockable metal cabinets are not already available and needed, the government will reimburse their cost.

38. Reference: 16.15 IT Security in the Systems Development Life Cycle (SDLC) / Page C-44 through C-45 Question: Requires that “the contractor shall assist the appropriate USCIS ISSO with development and completion of all SDLC activities and deliverables contained in the SDLC” – and further defines the development of SDLC document deliverables. Our questions are:

For Sensitive System Security Plan (SSSP) – Please explain/define the extent of contractor responsibilities (or required interactions) within the process of assessments of DHS systems, system sensitivity, criticality, security controls, policies, and procedures, and the completion of DHS FIPS 199 workbooks for the categorization of systems / applications and the completion of RMS questionnaires.

For Privacy Impact Assessment (PIA) and System of Records Notification (SORN) – Please explain/define the extent of contractor responsibilities (or required interactions) within the process of PIA development support required for each new development activity, incremental system update, or system recertification for DHS systems.

For Contingency Plan: Please define the extent of contractor support for annual contingency plan testing.

For Security Test and Evaluation (ST&E) – Please define the extent of required contractor support test and evaluation functions for Major Applications and General Support Systems within the certification process.

For Risk Assessment (RA): Please define the extent of required contractor support for the completion of NISTG 800-53, for the identification of weaknesses and POA&M development, and for the development of cost estimates for the mitigation of, and scheduling of mitigation efforts for DHS systems.

For Certification and Accreditation: Please define the extent of required contractor support for annual assessment activities and our requirements / role within the certification and accreditation process for DHS systems.

Answer: While there is some contractor participation with the ISSO, it is limited to working with the ISSO on any site visits by OIT to test ST&E and Contingency Plans. During the site visits, the contractor may be asked questions pertaining to their operation of the fingerprint machines. The ASC’s do not have any knowledge of how the BBSS system or SNAP other than from user perspective. The contractor does not participate in any SDLC activities. The contractor may be required to do some testing of L1 software whenever the government makes changes to the fingerprint scanner software. Certification and Accreditation is only done when there are major changes to the BBSS and SNAP systems. Other than supporting and testing activities there is very little participation required on the part of the contractor.

39. Reference: 16.16 Security Assurances / Page C-46 Question: With respect to; User Identification and Authentication (I&A), Discretionary Access Control (DAC), Object Reuse, Audit, and Banner Pages - within the stated requirement “The contractor shall ensure that requirements are allocated in the functional requirements and system design documents to security requirements are based on the DHS policy, NIST standards and applicable legislation and regulatory requirements”

– Can the government detail our exact responsibilities with respect to this requirement, or, is it anticipated that the contractor will provide relevant support as directed by DHS?

Answer: This is standard IT security language provided by the Office of Security and Integrity. There are no system development functions at the ASCs at this time and none are anticipated.

40. Reference: 26.17 Data Security / Page C-46 Question: Can the government detail the contractor’s responsibilities with respect to “ensuring that all aspects of data security requirements are included in functional requirements and systems designs” (e.g. secure systems designs)? Which secure DHS systems is the contractor responsible for designing and developing?

Answer: This is standard IT security language provided by the Office of Security and Integrity. There are no system development functions at the ASCs at this time and none are anticipated.

SECTION I

1. Reference: Section I – Contract Clauses, 52.230-2, Page I-3.

FAR Clause 52.230-2 “Cost Accounting Standards Disclosure and Consistency of Cost Accounting Practices” is referenced by in Section I.

Question: We cannot see any reference in the RFP stating this contract is exempt from this requirement. Is this contract exempt from this requirement and does the government require bidders to provide CAS Disclosure Statements?

Answer: CAS Disclosure Statement requirements are set forth in FAR 52.230-2. Offerors required to submit Disclosure Statements must do so in accordance with FAR 52.230-1. The RFP is revised to include FAR 52.230-1.

2. Reference: Section J – List of Attachments, Attachment A – Department of Labor Wage Determinations Listing/Collective Bargaining Agreements (CBAs) states that,

· “Wage Determination No. 2005-2375, Rev. 10, dated 9/01/2010 is attached in place of the CBA for Local 804 – Delivery and Warehouse Employees, International Brotherhood of Teamsters, 34-21 Review Avenue, Long Island City, NY 11101. This CBA will be incorporated by amendment if received prior to award. If the CBA is received after award, it will be incorporated by modification to the contract.”

· The next paragraph states, “CBA for Service Employees International Union, Local 1, 111 East Wacker Drive, 25th Floor, Chicago, IL 60601 will be incorporated by amendment if received prior to award. If the CBA is received after award, it will be incorporated by modification to the contract.” This paragraph does not reference a Wage Determination to use in place of the CBA.

Question: What Wage Determination are bidders to use in place of the CBA for Service Employees International Union, Local 1?

Answer: The CBA for Service Employees International Union, Local 1 is attached to this amendment (WD 2011-0072, Revision No. 1, dated 05/12/2011).

SECTION L

1. Reference: Section L, Section K Reps & Certs, Page L-15.

Question: This paragraph instructs offerors to complete the Online Representations and Certifications Applications. Do offerors also need to include a hard copy version in their Book II and on the CD being submitted 6/17/2011?

Answer: No. If the offeror indicates in Section K, FAR Clause 52.204-8 that certifications and representations are completed in ORCA, offerors do not need to include a hard copy version in their Business Proposal.

2. Reference: Section L, 3rd Paragraph under header, Section B, Price Schedule, Page L-14.

Question: Please confirm the correct FAR reference in regards to FFP or FFP price adjustments, as FAR 22.1012-3 does not appear to be readily available on farsite.

Answer: The RFP is revised to delete reference to FAR 22.1012-3. Refer to FAR Clause 52.222-43.

3. Reference: Section L, First…