BD Pre Proposal Conference Presentation.ppt
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Preproposal Conference Program Overview
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Application Support Division (ASD)/ Biometrics Division (BD) Enterprise Services Directorate
(ESD)
ASD/BD Program Origin
| Public Law 105-119 Dept. of Justice (DOJ) Appropriation Act of 1998 |
| Eliminated the Designated Fingerprinting Service Program |
| INS prohibited from accepting FD-258 (fingerprint) cards unless prepared by INS, DLEA, Consular, or Military offices |
| The first ASC Program contract was awarded in FY 98 |
| INS standardized and contracted fingerprinting operations and established the Office of Field Operations ASC Program Branch within the Domestic Operations Directorate |
| The Homeland Security Act of 2002 established the Department of Homeland Security |
| In January 2010 the ASC Program Branch became a new Division, Application Support Division (ASD), within the Enterprise Services Directorate (ESD) |
| May 2011 ASD changed its name to Biometrics Division (BD) to better reflect its mission |
DLEA – Designated Law Enforcement Agency
ASD/BD Mission
| Provide professional, dependable, and efficient services for biometric captures (fingerprints, photos, and signatures) needed for processing immigration benefits |
| Assist other DHS and government organizations in capturing biometrics to support Identity Management requirements |
| Prepared to expand ASC operations to support new U.S. and international missions and surges |
Presently capture fingerprints on the 24 applications/petitions.
Application Support Centers (ASCs)
| 135 Centers and 6 Ports of Entry (POE), nation-wide and in 5 U.S. territories |
| Capture biometric information (e.g. fingerprints, photographs, signatures) of people seeking U.S. immigration benefits and other services |
| Electronically submit biometrics to FBI/appropriate USCIS office to support: |
| Criminal background checks |
| Adjudication decisions |
| Biometrics are taken in a controlled environment to ensure output quality and process integrity |
ASC Video
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Application Support Centers (ASC)
| 82 Stand-alone (leased), 53 Co-located (gov’t/GSA space), 6 Ports of Entry (POE) - JFK, Newark, Miami, O’Hare, Atlanta, & LAX |
| Stand-alone: Unarmed guard service, leasing and maintenance |
| Co-located: Federal Protective Service guards |
| Indefinite Delivery, Indefinite Quality (IDIQ) contract allows support of additional missions |
| Support Services |
| Re-scheduling |
| Production Reports |
| Excess capacity to handle immediate workload surges |
ASC Locations 6 Major Airports
135 Stand Alone & Co-located ASCs
Other Direct Costs (ODCs)
| Stand Alone Facilities – guard service, leasing, and maintenance |
| Equipment- e.g. furniture and office equipment (Note: biometric machines which are separately provided). |
| GFP - property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a contract. Requires approved inventory system |
| Supplies |
| Travel |
Customer Identity Verification (CIV)
| CIV supports Immigration Service Officers by ensuring the interviewees biometrics match the biometrics captured at the ASC. |
| Simpler, more streamlined process, than biometrics capture at the ASC, just forefingers. |
| Required capture rate of 10 per hour for CIV |
| Like the ASCs, all biometric capture machines are government furnished equipment. |
Principles of ASC Operations
| Designed to protect the integrity of the biometrics capture |
| Standardization |
- Workflow/Physical layout of facilities
| Staffing positions & individual responsibilities |
| Operations: |
| Single set of operating procedures |
| Perform the same functions |
| Hours of operation are the same |
| Centralized planning, decentralized execution |
With one Standard Operating Procedure, we assure that all operations nationwide abide by the same rules.
In concert with our contractor, we have near-real-time visibility on production and can immediately get the word out to all the staff of required changes or process requirements.
Inherently, all ASC’s operate in the same functional manner.
| Appointment and Identity verification |
| Demographic confirmation |
| Biometrics capture |
You can walk into any ASC and see the same processes and procedures anywhere.
ASD/BD HQ Staff
Name Title
Team Title�
Company Name
Company Name Department Name�
Company Name/Title
Division Chief
FBI Liaison
Deputy Division Chief
Operational Analysis
Lifecycle Logistics
Business Cost Estimator & Acquisition Financial Manager
Program Management
Financial Management
Associate Program Manager
Inter-Agency and Equipment COTR
Northeastern and Southeastern Regions Biometric Centers COTR
Facilities Analyst
OIT Lead
Web Communications Specialist
Executive Support
Property Analyst
Field Liaison
Scheduling/Planning Analyst
Training/Policy Lead
Operations Specialist
Central and Western Regions Biometric Centers COTR
Acquisition Financial Manager
ASC Stand Alone Staff
USCIS Immigration Services Officer/ASC Manager Site Supervisor Unarmed Guard Biometric Technicians
135 sites Over 900 contract workers Processed more than 4.9M appointments in FY10
BD FY 2010 Applicants Processed (In millions) Total Production = 2.6M .643M .205M 2.275M .081M
ASC Fast Facts
| Facilities – 141 sites |
| 83 Stand-alone ASCs |
| 52 Co-located in GSA spaces |
| 6 Air POEs |
| All Sites Capable of Mobile Operations |
| Equipment (695 workstations) |
| 499 Electronic Biometrics workstations |
| 196 Form I-90 Application workstations |
| Single-shift Annual Capacity – 5.7 million customers |
ASC Summary National Coverage: 135 locations +6 POEs nationwide (at least one in every state) and mobile routes for remote locations
Dependability: Five days per week, eight hour days
Quality: FBI reject rate – less than 2%
International Service: Services to the United Kingdom; processed within the U.S.
Flexible: Able to add and close locations, change hours and days of operation, amend procedures based on need
ODCs – Facilities, Equipment, Supplies, and Travel
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