Attachment_2-Past_Perf_Questionnaire.pdf

PAST PERFORMANCE QUESTIONNAIRE -

Project Title:

Contract No:

Performance Period:

Contract Value:

Quality of Product or Service 0 1 2 3 4 5 N/

A

1. Quality of Product or Service – please rate

Comments for Quality of Product or Service

2. Cost Control – please rate

Comments for Cost Control

Timeliness of Performance

3. Timeliness of Performance – please rate

Comments for Timeliness of Performance

Business Relations

4. Business Relations – please rate

Comments for Business Relations

Subcontracts

Were Subcontractors Used? ____Yes _____No

Comments for Subcontracts

Customer Satisfaction

Was the contractor committed to customer satisfaction? Yes _____No

Comments for Customer Satisfaction

Past Performance information provided by:

The ratings used on the Contractor Performance Survey shall be used to evaluate Past Performance. See the description of ratings below.

Criteria Quality of Product or

Service

Cost Control Timeliness of

Performance

Business Relations

0 = Unsatisfactory Contractor is not in compliance and is jeopardizing achievement of contract objectives

Contractor is unable to manage costs effectively

Contractor delays are jeopardizing performance of contract

Response to inquiries, technical, service, administrative issues is not effective

1 = Poor Major problems have been encountered

Contractor is having major difficulty in managing costs effectively

Contractor is having major difficulty meeting milestones and delivery schedule

Response to inquiries, technical, service, administrative issues is marginally effective

2 = Fair Some problems have been encountered

Contractor is having some problems in managing costs effectively

Contractor is having some problems meeting milestones and delivery schedule

Response to inquiries, technical, service, administrative issues is somewhat effective

3 = Good Minor inefficiencies, errors have been identified

Contractor is usually effective in managing costs effectively

Contractor is usually effective in meeting milestones and delivery schedule

Response to inquiries, technical, service, administrative issues is usually effective

4 = Excellent Contractor is in compliance with contract requirements and or delivers quality products/service

Contractor is effective in managing costs and submits current, accurate, and completed billings

Contractor is effective in meeting milestones and delivery schedule

Response to inquiries, technical, service, administrative issues is effective

5 = Outstanding The Contractor has demonstrated an outstanding performance level that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as “Excellent”

The Contractor has demonstrated an outstanding performance level that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as “Excellent”

The Contractor has demonstrated an outstanding performance level that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as “Excellent”

The Contractor has demonstrated an outstanding performance level that satisfies adding a point to the score. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as

“Excellent”