Questions_ _Answers_HSCG38-14-R-410004.docx
DOCX document 25 KB Posted
- Attached to
- Account Management and Help Desk Support
- Solicitation number
- HSCG38-14-R-410004
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Text version
1. Reference Paragraph 6, Specific Tasks, Task 1, Help Desk Tier 1 Team - Systems Branch, Item #2.
Question: Would the government please provide the average number of HEAT help desk tickets generated monthly, by assigned priority ?
Answer: Approx. 2,500 per month. 95% are priority 4. The remaining 5% are priority 1, 2 or 3.
2. Reference Paragraph 6, Specific Tasks, Task 1, Help Desk Tier 1 Team - Systems Branch, Item #4.
Question: Can the government provide a copy of the Asset Mishap Standard Operating Procedures?
Answer: Asset Mishap Standard Operating Procedures (SOP) contains Personally Identifiable Information (PII) and operational information and cannot be provided.
3. Reference Paragraph 6, Specific Tasks, Task 1, Help Desk Tier 1 Team - Systems Branch, Item #5.
Question: Can the government please provide the average number of daily visitors (badge management)?
Answer: Daily average visitors is less than one
4. Reference Paragraph 6, Specific Tasks, Task 1, Help Desk Tier 1 Team - Systems Branch, Item #8.
Question: Can you provide the average number of password resets performed per month?
Answer: Approx. number of password resets per month is 118
5. Reference Paragraph 6, Specific Tasks, Task 3, Account Management Team - Systems Branch, Item #1.
Question: Please provide the average monthly number of account created, disable or deleted.
Answer: Approx. 2,000 Account Management actions per month
6. Is there an incumbent?
Answer: The incumbent is Visionary Integration Professionals contract number HSCG38-11-D-410002.
File details come from the government source that posted it. Updated .