Performance SOW 5-22-08.pdf

U.S. Department of Homeland Security U.S. Customs and Border Protection

Office of CBP Air and Marine

Performance-Based Statement of Work for

P-3 Aircraft Maintenance

In Connection With Acquisition Plan # HSBP-07-03

April 2007

P-3 AIRCRAFT MAINTENANCE

STATEMENT OF WORK (SOW)

Table of Contents

C.1 GENERAL

C. 2 OBJECTIVES

C.3 GOVERNMENT FURNISHED PROPERTY/INFORMATION/EQUIPMENT

C.4 CONTRACTOR FURNISHED PROPERTY/INFORMATION/EQUIPMENT

C.5 SPECIFIC REQUIREMENTS

C.5.2 AIRCRAFT MAINTENANCE PROGRAM

C.5.2.1 OBJECTIVES

C.5.2.2 MAINTENANCE LEVELS

C.5.2.3 FAA AND DOD REGULATIONS

C.5.2.4 CBP AIRCRAFT SERVICING

C.5.2.5 AVIATION FUEL AND POL MANAGEMENT PROGRAM

C.5.2.6 AVIONICS

C.5.2.7 AIRFRAME, POWER PLANT AND PROPELLER SYSTEMS

C.5.2.8 CORROSION CONTROL PROGRAM

C.5.2.9 AIRCRAFT SUPPORT EQUIPMENT

C.5.2.10 CALIBRATION PROGRAM

C.5.2.11 SURVIVAL EQUIPMENT

C.5.2.12 QUALITY CONTROL PLAN

C.5.2.13 LOGS AND RECORDS

C.5.2.14 CARMAC DATABASE

C.5.2.15 ENGINEERING CHANGE PROPOSALS (ECP) AND SERVICE BULLETINS (SB)

C.5.2.16 AIRCRAFT CONFIGURATION MANAGEMENT

C.5.2.17 TECHNICAL LIBRARY

C.5.2.18 AIRCRAFT INSPECTIONS

C.5.2.19 FOREIGN OBJECT DAMAGE (FOD)

C.5.2.20 FOREIGN-OWNED AND OTHER GOVERNMENT AGENCY- OWNED AIRCRAFT

MAINTENANCE SUPPORT

C.5.3 AIRCRAFT LOGISTICS

C.5.3.1 OBJECTIVES

C.5.3.2 REGULATIONS

C.5.3.3 SUPPLY SOURCES AND CATEGORIES

C.5.3.3.1 DEPARTMENT OF DEFENSE SUPPORT (DOD)

C.5.3.3.2 AVIATION FUEL

C.5.3.3.3 AIRCRAFT AND EQUIPMENT SUPPORT

C.5.3.3.4 SUPPLY CATEGORIES

C.5.3.4 SUPPLY SUPPORT

C.5.3.4.1 INVENTORY CONTROL

C.5.3.4.2 REPAIRABLE ASSET CONTROL

C.5.3.4.3 CONSUMABLE INVENTORY

C.5.3.4.4 SUPPORT AND TEST EQUIPMENT INVENTORY

C.5.3.4.5 INTENSIVE ASSETS MANAGEMENT

C.5.3.4.6 EXCESS INVENTORY MANAGEMENT

C.5.3.4.7 ANNUAL INVENTORY

C.5.3.4.8 SPECIAL INVENTORIES

C.5.3.4.9 END OF CONTRACT INVENTORY

C.5.3.5 TRANSPORTATION

C.5.3.6 ADDITIONAL TASKS

C.5.3.6.1 CRASH DAMAGE AIRCRAFT SUPPORT

C.5.3.6.2 THIRD PARTY LOGISTICS SUPPORT

C.5.4 ADMINISTRATIVE AND OTHER REQUIREMENTS

C.5.4.1 FACILITIES

C.5.4.1.1 FACILITY MAINTENANCE

C.5.4.1.2 REPAIRS

C.5.4.5.2 CUSTODIAL CARE

C.5.4.2 HOURS OF OPERATION

C.5.4.3. STAFFING

C.5.4.3.1 KEY PERSONNEL

C.5.4.4 CERTIFICATION REQUIREMENTS

C.5.4.5 UNIFORMS

C.5.4.6 TRAINING

C.5.4.7 TRAVEL REPORTS

C.5.4.8 “FLOOR CHECK” SUPPORT

C.5.4.9 NEW ACQUISITION SUPPORT PLANS

C.5.4.10 COST AND FINANCIAL MANAGEMENT

C.5.4.11 SAFETY

C.5.4.11.1 HAZARDOUS WASTE MANAGEMENT

C.5.4.11.2 OSHA BLOODBORNE PATHOGEN STANDARD (1910.1030)

C.5.4.12 FORMS AND DOCUMENTATION

C.5.4.13 PHASE-IN AND PHASE-OUT

C.5.5 INFORMATION TECHNOLOGY (IT) SUPPORT

C.5.5.1 SYSTEM OVERVIEW

C.6 Security………

PERFORMANCE-BASED STATEMENT OF WORK

P-3 AIRCRAFT MAINTENANCE AND LOGISTICS

C.1 GENERAL

C.1.1 This contract is in support of Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of CBP Air and Marine.

C.1.2 See http://www.cbp.gov/xp/cgov/border_security/air_marine/ for organization and mission statement. This contract encompasses P-3 aircraft maintenance and logistics support necessary to ensure that the Government has the numbers, types, and properly configured P-3 aircraft available where and when required to meet the Government aviation operational commitments.

This requirement has been met as part of a single National Aviation Maintenance Contract for approximately 20 years. The CBP P-3 aircraft are being separated from this contract to enable dedicated support for this complex aging asset. The general nature of the required contract support has remained essentially the same; however, locations, equipment, and numbers of aircraft have varied. The Government aircraft are assigned on a permanent and temporary basis to P-3 Operations Centers located at military air bases, civilian air facilities and alternate sites in the United States and foreign locations. The aviation program also provides air support to other government and law enforcement agencies upon request.

C. 2 OBJECTIVES

C.2.1. The Government aviation assets, consisting currently of 16 P-3 aircraft, are equipped with state-of-the-art, highly sophisticated sensor equipment i.e., Radar, Infrared, and Optical Detecting Systems designed to facilitate smuggling detection, interdiction, tracking, and other missions. The numbers of aircraft and numbers and locations of maintenance sites may dramatically increase or decrease during the life of this contract depending upon world events and border protection priorities. The number of flying hours will vary by aircraft, location, and mission requirement and may dramatically increase or decrease or surge in response to border protection priorities. See Appendix 1, Type Aircraft by Location/Projected Flight Hours/Site Hours of Operation.

C.2.2. The Contractor may be required to fly on Government aircraft for relocation, to conduct in-flight checks (test flights) and to conduct trouble-shooting that cannot be completed on the ground.

C.2.3. Contractor frequently may be required to perform official travel to temporary duty sites within and outside the United States.

C.2.4. The legacy mainframe application to be utilized by the Contractor is the Computerized Aircraft Reporting and Material Control (CARMAC) system. CARMAC includes a supply module and an aircraft maintenance module and is fully integrated with several other applications. The CARMAC application architecture and technology may be updated or replaced by the Government prior to or during the contract performance period

C.2.5 Definitions and commonly used aviation abbreviations are included in Appendix 2.

C.3 GOVERNMENT FURNISHED PROPERTY/INFORMATION/EQUIPMENT

All Ground Support Equipment (GSE), utilities, initial furniture at contract start, test equipment, and special tools required for use on this contract at the P-3 Operations Centers will be Government furnished, to include access to CARMAC and its associated applications or alternative system via GFE computer hardware. All Depot Level facilities, equipment, tooling, and furnishings will be Contractor furnished to include space for an Authorized Government Representative (AGR). A list of GFP is in the Technical Library. The Government will also arrange for Contractor access to the DLA Federal Logistics Systems. Appendix 5 lists typical Government Furnished Property (GFP) reports.

C.4 CONTRACTOR FURNISHED PROPERTY/INFORMATION/EQUIPMENT

Contractor shall provide all personnel, common hand tools, management, office supplies, and all other supplies necessary to perform this contract. Contractor shall provide furniture to replace initial inventory.

C.5 SPECIFIC REQUIREMENTS

C.5.1.1 This performance-based statement of work consists of two major functional areas:

Aircraft Maintenance Support Services from the Organizational Level through Depot Level and Aircraft Logistics Support Services. The following objectives are in support of the CBP mission goals to “Maintain an operationally effective and efficient fleet of aircraft insuring assets are operationally available and increase efficiencies of the logistics and maintenance program.”

C.5.1.2 Obtain timely and effective aircraft maintenance and logistics support to ensure operational and training requirements are met with airworthy, mission-capable aircraft.

C.5.1.3 Maximize launch rates and mission completion rates in an efficient and cost effective manner.

C.5.2 AIRCRAFT MAINTENANCE PROGRAM

C.5.2.1 OBJECTIVES

C.5.2.1.1 Obtain timely and cost effective maintenance support services in the United States and abroad to meet the Government operational and training requirements.

C.5.2.1.2 Optimizing locations for significant aircraft calendar and hourly inspections, aircraft major modifications, and major repairs; thereby, maximizing the efficiency and cost effectiveness of maintenance support.

C.5.2.2 MAINTENANCE LEVELS

The CBP P-3 aircraft are being operated and maintained as Public Use Aircraft as defined by Title 14 CFR 1.1. The P-3 aircraft maintenance program shall be established using an authoritatively approved plan (DOD or OEM) that encompasses line maintenance, scheduled and unscheduled maintenance, and forward deployed aircraft support. Heavy depot level maintenance services are also included in this contract that consist of but are not limited to Planned Depot Level Inspections (PDM), Special Structural Inspections (SSI), Enhanced Special Structural Inspections (ESSI), and subsequent USN special inspections adopted by CBP . There is but a finite number of special Depot Level tooling available for performing sustainment type work, shared with the United States Navy and other Government agencies. The successful bidder will either acquire the required special tooling/facilities to perform all Depot Level work or enter into a teaming partnership with another vendor. The Government encourages a teaming effort that would take advantage of multiple Depot Level facilities capable and equipped to perform these functions. The Government reserves the right to augment P-3 Depot level services under a separate contract. Performance measures for the Organizational Level effort will be tied to mission completion success and launch rates, not operational readiness figures. Depot Level performance measures will be tied to mutually agreed upon delivery schedules, milestones, and cost / material management.

C.5.2.3 FAA AND DOD REGULATIONS

Contractor shall maintain all Government aircraft in accordance with 14 CFR, Department of Defense (DoD) regulations and or OEM specifications as applicable.

C.5.2.4 CBP AIRCRAFT SERVICING

The Contractor shall provide for the timely and effective aircraft servicing of all aircraft to ensure successful launch when required by the Government.

C.5.2.5 AVIATION FUEL AND POL MANAGEMENT PROGRAM

The Contractor shall develop and implement an effective aviation fuel and POL management program. Although most Government aircraft fuel and POL requirements are provided by the Government through Government Host-Tenant agreements with the DoD installation, the Contractor shall ensure the Contractor’s overall program complies with MIL-STD-1548B, “Into plane delivery of fuel and oil at commercial airports.”

C.5.2.6 AVIONICS

C.5.2.6.1 The Contractor shall maintain all aircraft sensors, sensor equipment, sensor components, communications and navigation equipment, flight instruments and other installed electronic equipment in accordance with FAA requirements and the manufacturer’s specifications.

C.5.2.6.2 The Government will assist the Contractor with avionics and other related services that are only available through DoD. Current Interagency Agreements are with:

• U.S. Navy AIMD Norfolk for APS-145 support

• U.S. Navy AIMD Jacksonville for engine/propeller support

• U.S. Navy Depot North Island for rotordome gearbox support

• USAF Depot Warner Robins for APG-63 support

C.5.2.6.3. The Radar, Camera and Navigation Systems currently installed on Government P-3 aircraft are shown in Appendix 3.

C.5.2.7 AIRFRAME, POWER PLANT AND PROPELLER SYSTEMS

The Contractor shall perform maintenance, in accordance with manufacturers’ recommendations, specification, bulletins, letters, technical data and shall comply with all mandatory directives and regulations. Maintenance includes: trouble shooting, repair and replacement of unserviceable parts, calibration of test equipment, scheduled maintenance inspections, selected rework of engines, propellers and hot section inspections. The Contractor shall use OEM approved/authorized vendors for major components, repair, and overhaul for engines and propellers. A Government Memorandum of Understanding is in place with the U.S. Navy, I-level engine facility in Jacksonville, Florida and is available to the Contractor if desired.

C.5.2.8 CORROSION CONTROL PROGRAM

C.5.2.8.1 The Contractor shall implement a comprehensive aircraft corrosion control program that has the objectives of aircraft life preservation and airworthiness. The Contractor shall ensure the program encompasses exterior surfaces, hidden surfaces, aircraft equipment and aircraft system components to include turbine engine power recovery and desalting aircraft washes. The corrosion control program will use the mildest, least intrusive method for corrosion removal/treatment with a strong emphasis of not breaking the paint system in place.

C.5.2.8.2 The Contractor shall document, at a minimum, the aircraft and engine corrosion control treatment performed, treatment site, and name of the individual responsible for the corrosion inspection and treatment.

C.5.2.9 AIRCRAFT SUPPORT EQUIPMENT

The Contractor shall perform maintenance on all aircraft ground support and test equipment.

The Contractor shall conduct periodic mileage, calendar, hourly inspections, and preventive maintenance. The Contractor shall subcontract GSE maintenance beyond the site capability.

GSE may be operated by the Contractor, Government employees and third party Contractors approved by the Aviation Maintenance Officer.

C.5.2.10 CALIBRATION PROGRAM

C.5.2.10.1 The Contractor shall institute a calibration program and develop a Precision Measurement Equipment List (PMEL). The Contractor shall ensure the PMEL consists of all test and diagnostic equipment, special tools, and gauges requiring periodic checks and calibration certification.

C.5.2.10.2 The Contractor shall perform calibration functions in accordance with the standards of the US Bureau Weights and Measures. The Contractor shall maintain the PMEL certification documentation at the site/unit using the calibrated equipment.

C.5.2.11 SURVIVAL EQUIPMENT

The Contractor shall institute a program to inspect, repair and certify all personal and aircraft survival equipment. The Contractor shall certify all survival equipment in accordance with applicable Regulations.

C.5.2.12 QUALITY CONTROL PLAN

C.5.2.12.1 The Contractor shall provide a Quality Control Plan (QCP) to the Contracting Officer that is acceptable to the Government for ensuring all contract requirements are met 60 days after contract award. The Contractor shall ensure the QCP is standardized throughout the program.

The Contractor shall ensure the plan provides for the prevention and detection of all discrepancies and is the basis for taking timely, positive corrective action when discrepancies are discovered. The Contractor shall ensure the plan includes the establishment and operation of a standard tool control program.

C.5.2.12.2 The Contractor shall provide recommended changes that improve the QCP. The Contracting Officer will determine the acceptability of all proposed changes and revisions to the QCP before implementation.

C.5.212.3 The Contractor shall make all records and data related to quality control available to the Government upon request. The Contractor shall ensure the records are standardized. The Contractor shall ensure records, data or other inspection documentation used for ensuring that proper maintenance services are performed are verified and reviewed for accuracy.

C.5.2.12.4 The Contractor’s QCP shall provide for an on-going trend analysis under the Airline Transportation Association (ATA) coded system and established Engine Trend Monitoring Systems. The Contractor may utilize the current software package, Electronic Maintenance Record Keeping System (EMRKS), to facilitate trend analysis or software of the Contractor’s choice.

C.5.2.13 LOGS AND RECORDS

The Contractor shall maintain the logs and records and other pertinent maintenance and inspection records in accordance with 14 CFR Part 43 and Part 91, and other FAA and DoD regulations and directives as required. The Contractor shall ensure the applicable logbooks or service record cards are properly completed and accompany the aircraft or component upon transfer, turn-in or shipment for overhaul and repair. The Contractor shall ensure logs and records are standardized throughout the fleet. The Contractor shall ensure all records/logs are available to the Government upon request.

C.5.2.14 CARMAC DATABASE

The Contractor shall maintain the CARMAC database to ensure all data is current and accurate.

The Contractor shall up-date the database as required to reflect new aircraft acquisitions and losses.

C.5.2.15 ENGINEERING CHANGE PROPOSALS (ECP) AND SERVICE BULLETINS

(SB)

The Contractor shall provide the COTR a cost estimate and obtain COTR approval before incorporating ECPs, Airframe/Power plant Changes, mandatory SBs, and non-mandatory SBs .

Contractor shall provide a recommendation with supporting rationale as to whether ECPs and SBs should be implemented.

C.5.2.16 AIRCRAFT CONFIGURATION MANAGEMENT

The Contractor shall perform alterations to Government aircraft (as defined in 14 CFR Part 43, Appendix A) when these alterations are signed and approved by the Government Configuration Control Committee. The Contractor shall not perform any other alterations on Government aircraft unless that alteration is a prototype approved in writing by the COTR. Contractor shall incorporate, OEM or DOD, approved alterations or continued airworthiness inspection requirements. Alterations may include, but are not limited to, the installation of special mission equipment, complete communication packages, and sensor systems.

The Contractor shall perform a configuration audit of all aircraft and provide recommendations and detailed cost estimates to achieve standardized configurations for all aircraft types to the Government 245 days after contract start date. Unless an aircraft configuration management tool is provided for by the Government, the Contractor shall also establish and maintain an updated configuration database to reflect new aircraft acquisitions and losses as well as alterations approved by the Government Configuration Control Committee and make this information available to the Government. For each aircraft, the database shall identify, by make/model/serial number, communications and navigation equipment, mission equipment, engines, and any other equipment or components that may be designated by the COTR.

C.5.2.17 TECHNICAL LIBRARY

The Contractor shall ensure technical libraries at each P-3 Operations Center are updated and maintained. The libraries consist of technical manuals, publications, directives, and Government approved inspection checklists applicable to the aircraft types and models. The Contractor shall also include in the technical libraries a Federal Aviation Regulatory Library, DoD and OEM Maintenance specifications, applicable parts catalogs, and component manuals. The Contractor shall maintain an updated list of all aircraft and equipment manuals in the Technical Library.

C.5.2.18 AIRCRAFT INSPECTIONS

The Contractor shall perform all scheduled aircraft inspections in accordance with 14 CFR Part 43 and Part 91, other FAA and DoD regulations, and directives as required by the OEM.

C.5.2.19 FOREIGN OBJECT DAMAGE (FOD)

The Contractor shall develop and implement a comprehensive FOD program that shall include, but not be limited to, weekly FOD walks of the aircraft parking ramp, and daily hangar and aircraft FOD checks. Contractor shall implement a Tool Control program that is integrated into the Contractor FOD program.

C.5.2.20 FOREIGN-OWNED AND OTHER GOVERNMENT AGENCY- OWNED

AIRCRAFT MAINTENANCE SUPPORT

The Contractor shall provide maintenance and logistics support to foreign government-owned aircraft and aircraft owned by other U.S. agencies and departments at the direction of the Contracting Officer or the Contracting Officer’s Technical Representative.

C.5.3 AIRCRAFT LOGISTICS

C.5.3.1 OBJECTIVES

C.5.3.1.1 To obtain a national Inventory Control Point (ICP) that provides responsive program-wide logistics support 24 hours a day, 365 days a year and achieves the highest possible aircraft mission readiness at the most economical cost utilizing such techniques as Just In Time (JIT) and virtual warehousing.

C.5.3.1.2 To establish and sustain an aggressive inventory management system that accurately forecasts usage requirements so that the range and depth of aircraft repairable spares and repair parts inventory are available to support the flight hour program.

C.5.3.2 REGULATIONS

The Contractor shall establish and maintain a logistic support system that meets the requirements of all applicable regulations, including but not limited to the following; OSHA 1910, 14 CFR, FAR Part 45.5, and applicable DoD and GSA regulations.

C.5.3.3 SUPPLY SOURCES AND CATEGORIES

The Contractor shall ensure each supply category is managed and processed in accordance with the unique requirements of each in terms of sources, methods of funding, and accounting requirements. See paragraph C.5.2.3.4 for listing of categories.

C.5.3.3.1 DEPARTMENT OF DEFENSE SUPPORT (DOD)

C.5.3.3.1.1 The DoD supply system is the primary source for P-3 aircraft parts. The budgeted dollars and spending authority for DoD requisitions will be allocated to applicable P-3 Operation Centers by object class and line item.

C.5.3.3.1.2 The Contractor shall place MILSTRIP requisitions into the appropriate DoD supply system, monitor and track the order, do follow-up, maintain current status, receive the parts, and complete the MILSTRIP transactions.

C.5.3.3.1.3 When invoices are received from DoD, the Contractor shall verify and certify in the IT System the receipt and return the invoices to the appropriate Operations Center budget analyst for payment. The Government will perform budget accounting of the DoD category funds.

C.5.3.3.2 AVIATION FUEL

C.5.3.3.2.1 The Government purchases aviation fuel from the Department of Defense (DoD) and commercial suppliers. The Contractor shall request the required fuel load from the appropriate source and supervise the refueling operations. The Contractor shall obtain a fuel receipt for all refuelings and record the transaction in CARMAC or an alternative system the day of the fuel purchase. Contractor shall obtain the fuel receipt from either the individual conducting the fueling or the fuel supplier.

C.5.3.3.2.2 When fuel invoices are received, the Contractor shall verify and certify the receipt in CARMAC or an alternative system and return the invoices to the Government site Budget Officer for payment. It is the Government’s responsibility to perform budget accounting of the aviation fuel category funds.

C.5.3.3.3 AIRCRAFT AND EQUIPMENT SUPPORT

C.5.3.3.3.1 The Contractor shall purchase repair services and properly documented and traceable aircraft parts from commercial aircraft parts vendors, Federal Aviation Administration (FAA) certified Repair Stations, or Original Equipment Manufacturers (OEM). In addition to commercial aircraft support, the Contractor shall provide support to commercial equipment installed in Government-operated DoD aircraft.

C.5.3.3.3.2 The budgeted amount and spending authority to provide commercial aircraft parts and services will be provided to the Contractor by object class and line item.

C.5.3.3.4 SUPPLY CATEGORIES

CARMAC identifies several inventory types. The types currently in use are as follows:

Type 1 - Stock Type 2 - Special Stock Type 3 - Sensor Equipment Type 4 - Reserved Type 5 - Reserved Type 6 - Support Equipment Type 7 - Intensive Managed Items

C.5.3.4 SUPPLY SUPPORT

C.5.3.4.1 INVENTORY CONTROL

The Government will own the inventory required to maintain the aircraft and systems. The Contractor shall deliver all inventory to the Government during contract phase-out.

C.5.3.4.2 REPAIRABLE ASSET CONTROL

C.5.3.4.2.1 The Contractor shall aggressively manage repairable spares due to the high replacement cost. The Contractor shall track each repairable component by part number and serial number.

C.5.3.4.2.2 The Contractor shall expeditiously process components eligible for exchange credit so obligated funds may be quickly de-obligated and made available for other requirements.

C.5.3.4.2.3 Those components destined for overhaul/repair and return represent a major investment of aircraft spares inventory funds. Contractor shall expeditiously process these components to the repair facility and intensively manage until received serviceable into the inventory.

C.5.3.4.2.4 Contractor shall expeditiously process components approved for disposal, delete from the inventory records, and recover limited storage space.

C.5.3.4.3 CONSUMABLE INVENTORY

The Contractor shall manage the consumable inventory of aircraft spare parts and material. The Contractor shall develop inventory control procedures such as usage rate, First In First Out (FIFO) issue control, Just-In-Time inventory, Just In Case, and shelf life item management.

C.5.3.4.4 SUPPORT AND TEST EQUIPMENT INVENTORY

C.5.3.4.4.1 The Contractor shall evaluate equipment requirements continuously to ensure that necessary equipment is available to support the Government aircraft maintenance and flight hour program.

C.5.3.4.4.2 The Contractor shall provide recommended additions or replacement through the oversight AMO to the Contract Property Administrator for review and approval.

C.5.3.4.5 INTENSIVE ASSETS MANAGEMENT

The Government will identify certain high value, critical or special assets that will require intensive management. The Contractor shall develop inventory control procedures to manage these assets. Other items may be added to the list at the Government direction. The Contractor shall intensively manage all equipment identified as Type 7 and Type 3 inventory items.

C.5.3.4.6 EXCESS INVENTORY MANAGEMENT

The Contractor shall establish an excess inventory control program that routinely identifies excess aircraft material and equipment and report to the Contract Property Administrator (CPA) any recommendations for disposal. If the CPA approves the disposal, the Contractor shall dispose of the excess inventory in accordance with the appropriate regulations.

C.5.3.4.7 ANNUAL INVENTORY

C.5.3.4.7.1 The Contractor shall conduct an annual joint GFP inventory during the fourth quarter of the fiscal year on a schedule mutually agreeable to the Government and the Contractor. The Contractor shall reconcile and consolidate the site results into one master inventory report. The Contractor shall deliver the consolidated annual inventory report to the CPA no later than 20 days after the inventory cut off date.

C.5.3.4.7.2 The Contractor shall prepare a financial inventory summary report that accounts for all transactions occurring between the consolidated annual inventory cut-off date and midnight, September 30th. The Contractor shall deliver the report to the CPA no later than October 15th.

C.5.3.4.8 SPECIAL INVENTORIES

The Contractor shall conduct special inventories as required by the Contracting Officer. Special inventories may encompass a complete wall-to-wall physical count requirement or only one line item/commodity of stock or equipment. The Contractor shall complete and report special inventories no later than 15 calendar days after receipt of the request.

C.5.3.4.9 END OF CONTRACT INVENTORY

The Contractor shall conduct a complete wall-to-wall inventory of all GFP provided under this contract at the time of contract termination. If there is no new Contractor taking over the Government aircraft maintenance program, the Contractor shall conduct the termination inventory with a Government representative. If a new Contractor is phasing in, the Contractor shall conduct a joint wall-to-wall inventory with the new Contractor and the Government representative.

C.5.3.5 TRANSPORTATION

C.5.3.5.1 Third party billings by vendors against existing Government transportation accounts are strictly forbidden. Third party billings against contractor negotiated transportation accounts are authorized.

C.5.3.5.2 The contractor shall identify international shipping requirements to a Government representative in sufficient time for the Government to prepare the Government Bill of Lading (GBL) and meet the required shipment schedule.

C.5.3.5.3. Transportation insurance coverage for commercial shipments is covered by 48 CFR, Chapter 47.102.

C.5.3.5.5 The Contractor shall utilize a broker (when appropriate) to expedite the import and export of materials used in support of Government aircraft.

C.5.3.6 ADDITIONAL TASKS

C.5.3.6.1 CRASH DAMAGE AIRCRAFT SUPPORT

The Contractor shall provide recovery and repair of Government accident damaged aircraft as directed by the COTR.

C.5.3.6.2 THIRD PARTY LOGISTICS SUPPORT

The Contractor shall notify a Third Party Contractor of a requirement for on-site Government oversight for any major aircraft work being performed at a facility other than those locals listed in the Technical Library. When directed by the COTR, the Contractor shall provide logistics support to the third-party contractors. The Contractor shall provide on-site support that includes but is not limited to requisitioning repair parts and material from DoD and commercial sources and packaging and shipping repairable assets to the appropriate repair facility.

C.5.4 ADMINISTRATIVE AND OTHER REQUIREMENTS

C.5.4.1 FACILITIES

C.5.4.1.1 FACILITY MAINTENANCE

C.5.4.1.1.2 The Contractor shall provide facility maintenance and custodial services for all aviation facilities listed under Attachment 1, unless otherwise provided for by CBP. The Government will furnish all supplies and equipment necessary to provide facility maintenance, janitorial / custodial and grounds maintenance services as well as coordinate the activities of third-party contractors employed to provide services outside of the work scope outlined within this SOW.

The Contractor’s responsibility of Facility Maintenance and Grounds Maintenance is to maintain the buildings and grounds to assure an attractive, safe, clean and serviceable facility. The scope of those responsibilities is outlined in the following two paragraphs.

Facility Maintenance responsibilities are as follows: insuring that the facility is properly identified by address and name, replacement of interior and exterior light bulbs (max height 32’ using scissors lift), interior painting (i.e. touch-up and small areas no larger then a standard-sized office), minor carpentry work (i.e. patching small holes, assembling bookshelves, repairing door frames, repairing cabinets, adjusting doors, replace / tighten loose or missing hardware), minor repairs to office furniture (i.e. re-glue joints and trim, replace casters, tighten hardware, secure electrical cords and power strips), minor electrical repairs to 120 volt systems only that do not conflict with local electrical code (i.e. replace light switches, outlets, circuit breakers and power strips), minor plumbing repairs that do not conflict with local plumbing code (replace toilet seats, float assemblies, tank flapper valve, repair leaky faucets and drains, replace filters for drinking fountains and sinks), replace ventilation filters, drain air compressor and regulators, minor false-ceiling repairs (replace tiles, patch small holes), hang pictures and signs, monitor the facility systems and notify the customer of any failure or scheduled servicing and/or maintenance that requires an outside vendor / contractor.

Grounds maintenance responsibilities are as follows: empty exterior trash cans, ensure that the parking lot and aircraft ramp are clean, mow the grass, clean the sidewalks, edge / trim the grass and shrubs, water the grass and flower beds and maintain the flower beds (i.e. pull / poison weeds, replace dead flowers and plants and snow and ice removal from walkways.

Site personnel regulated under a collective bargaining agreement (CBA) must not exceed the scope of duties and responsibilities of their job classification (including work requiring special certifications and/or licensing).

The Contractor is responsible to notify the Government of any damage or defects found with any facility equipment, structure, ramps or systems located within the building or on the facility grounds.

The Government acknowledges that due to the complexity of its facilities, Contractor personnel employed on this aircraft maintenance contract do not have the required licensing, certifications, engineering background, experience and or training to troubleshoot, repair, inspect or test industrial systems and are not responsible for the following:

C.5.4.1.1.2 3 Vendors / Contractors

1. Selecting or advising the customer on which vendor / contractor to hire for work to be performed at the CBP facility. This would include researching the phone book or internet, recommending a company, scheduling appointments, scheduling work dates and/or making phone calls on behalf of the customer.

2. Soliciting bids or advising the customer on which bid is acceptable or within reason. This would include the pricing of labor, materials, supplies and delivery / transportation fees.

3. Completing the required paperwork (-148) for the items mentioned above.

4. Verifying that the vendor / contractor is licensed and insured.

5. Escorting vendors / contractors to and from the front gate and during their stay on the compound.

6. Providing assistance to the vendor / contractor during testing, inspections, troubleshooting, servicing, operating equipment and provide assistance by helping (labor).

7. Insuring that the vendor / contractor are using proper lock out / tag out procedures and other related safety measures except where failure to comply with OSHA regulations may harm National Contractor employees.

8. Inspecting or verifying that the work performed and material used by the vendor / contractor is acceptable and to the standards set by the customer and vendor / contractor agreement.

9. Signing for any work completed and goods or services received.

10. Contacting vendors / contractors concerning warranty issues.

C.5.4.1.1.2 4 AFFF Systems

1. Complying with any test, inspection, troubleshooting removal / replacing parts or servicing of the AFFF pumping system, water supply system, electrical panels and alarm system. This would include the running of the pumps and adding additive (chemical) to the water supply system.

2. Providing assistance to the vendor / contractor during the certification process on the AFFF system, sprinkler system, electrical control panel and alarm system.

3. Signing any serviceable / certified tags (green cards) on any of the items mentioned above.

4. Resetting any of the emergency systems once activated either during a test, inspection, troubleshooting, servicing or actual emergency situation.

C.5.4.1.1.2 5 Facility Monitoring / Computer System

1. Troubleshooting and reprogramming the computer / monitoring system.

C.5.4.1.1.2.6 HVAC / Boilers

1. Troubleshooting, adjusting, replacing parts, servicing or maintenance on plumbing, pumps, boilers and electrical components.

2. Adding additive (chemical) to the water supply.

3. Draining the systems.

C.5.4.1.1.2.7 Chillers / Air Handlers

1. Troubleshooting, adjusting, replacing parts, servicing or maintenance on the compressors, plumbing, motors/belts and electrical components.

C.5.4.1.1.2 8 Heaters

1. Troubleshooting, testing, adjusting, replacing parts, plumbing, servicing or maintenance on the gas heaters or regulators.

C.5.4.1.1.2 9 Electrical

1. Troubleshooting, testing, removal / replacing parts or maintenance on any system higher than 120 volts.

2. Rewiring of existing, relocation or installation of 120 volt systems.

C.5.4.1.1.2.10 Plumbing

1. AFFF, fire sprinklers and fire hoses.

2. Natural gas.

3. Supply lines outside of the facility.

C.5.4.1.1.2.11 Gates / Fences

1. Troubleshooting, replacing parts, reprogramming, servicing and maintenance on the electrical panels, hydraulic unit and clutch assembly.

2. Inspecting the gates and fence line for serviceably (breech).

3. Repairing damaged fencing, gates and structure.

C.5.4.1.1.2.12 Facility Security Systems

1. Troubleshooting, resetting, testing, removal / replacing parts or maintenance on the intercom system, camera systems, card readers and door locking devices or any systems related to these mentioned items.

C.5.4.1.1.2.13 Ramps / Flight Lines

1. Repairing, patching, sealing or modifying the ramp surfaces.

C.5.4.1.2 REPAIRS

C.5.4.1.2.1 The Contractor shall perform minor maintenance required for the upkeep of electrical, plumbing, general repairs and/or carpentry services of the exterior and interior of the CBP facilities including the offices, shops, hangars, break rooms, restrooms and conference rooms within the scope as noted in C.5.3.5.1. Maintenance of facility utility systems is not to conflict with local electrical, plumbing or building codes.

C.5.4.1.2.2 The contractor is not responsible for any major and/or minor alterations and repairs to the interior or exterior that requires adding or removing walls, door ways, windows, electrical systems, plumbing, ventilation, security or fire protection / safety systems.

C.5.4.1.2.3 Any Environmental directives either issued by the host military base or the regulating entity concerning the operation of the CBP facility, except those operations directly performed by Contractor employees are the responsibility of the government to coordinate and implement.

C.5.4.5.2 CUSTODIAL CARE

C.5.4.5.2.1 The Contractor shall perform janitorial services of all office spaces, conference rooms, hangar work areas, maintenance shops, wash rooms, bathrooms, gyms and break areas and maintain these spaces in a clean, sanitized, neat and orderly condition. Custodial care includes sweeping, mopping, scrubbing, waxing and polishing floors; removing trash and other refuse; dusting office equipment and fixtures; cleaning interior office windows; polishing fixtures and trim; cleaning lavatories, showers and restrooms.

C.5.4.5.2.2 Since janitors / custodial workers do not require security clearances per the contract, any custodial work requested in an area containing open classified material will require a CBP employee escort.

C.5.4.5.2.3 Janitorial services does not include washing dishes, cleaning out the refrigerator, watering employees plants, stocking copier paper and office supplies (copier room / offices), dusting and cleaning hangar equipment to include work benches, hardware or tool cabinets and drip pans, dusting and cleaning shop equipment or machinery and washing or cleaning government vehicles.

C.5.4.5.2.4 Janitorial services include the following:

1. Empty wastebaskets and trash containers throughout the facility.

2. Dust office furniture, desks, chairs, tables, file cabinets, bookcases, shelves, telephones, computers, picture frames, radiators, and low horizontal surfaces to include sills, ledges and moldings.

3. Spot clean desktops and furniture.

4. Sweep, mop and wax floors.

5. Vacuum carpet floors.

6. Spot clean spills and stains on carpets.

7. Spot clean interior walls and doors.

8. Spot clean reception lobby glass (interior / exterior) including front or partition doors and exterior 1st floor windows.

9. Clean and sanitize drinking fountains.

10. Sweep, spot clean and mop hangar floor.

11. Maintain inventory and replenish cleaning supplies as required.

C.5.4.2 HOURS OF OPERATION

Appendix 1 lists each site’s current hours of operations.

C.5.4.3. STAFFING

The Contractor shall provide the necessary qualified and certified personnel with experience, education, certifications, and licenses appropriate to the task. The Contracting Officer/COTR retains the right to challenge the qualifications of ANY individual, proposed or performing, under this contract.

C.5.4.3.1 KEY PERSONNEL

The Contractor shall designate the following individuals as key personnel: the program manager; the first line staff at the Contractor’s program office; the Contractor’s site manager, assistant site managers, supply supervisor, quality control inspectors at the P-3 Operations Centers and Depot Facility(s). The Contractor shall notify the Government before replacing personnel in these positions.

C.5.4.4 CERTIFICATION REQUIREMENTS

The contractor shall ensure all employees filling a labor category entitled “Aircraft Mechanic” possess a FAA Airframe and Power plant (A&P) certification. The contractor shall ensure all Quality Control personnel possess a FAA Inspection Authorization (IA) certification. At least one fully qualified non-destructive inspection technician will be assigned to each P-3 Operations Center.

C.5.4.5 UNIFORMS

The Contractor shall provide distinctive uniforms for all site personnel. Contractor shall ensure uniforms consist of, at a minimum, shirts and pants, and comply with Occupational Safety and Health Administration (OSHA) standards for each job position established. Contractor shall ensure uniforms display each employee’s last name prominently. Contractor shall ensure uniforms are worn by all personnel during their assigned shifts. Personnel on deployments may not be required to wear the uniform at the discretion of the AOS AMO, DAO, or designated representative.

C.5.4.6 TRAINING

The Contractor shall provide a fully qualified and trained workforce. Training costs are unallowable except in instances where the Government introduces maintenance requirements not originally contemplated at contract formation. At its discretion, the Government may approve other training on a case by case basis.

C.5.4.7 TRAVEL REPORTS

Contractor program management personnel shall submit to the COTR trip reports within 15 working days after completion of travel. The contractor shall ensure the trip report consists of the following information as a minimum: travel dates, purpose, destination, brief description of results, and action items for CBP (if any).

C.5.4.8 “FLOOR CHECK” SUPPORT

The Contractor shall provide upon request by the site AMO a report that lists hours worked by employee name to facilitate independent Government “floor check” verification of the accuracy of the invoicing system. Contractor may use an existing internal document in lieu of generating a special report so long as the document allows the AMO to readily verify hours worked by any employee for the day requested.

C.5.4.9 NEW ACQUISITION SUPPORT PLANS

Upon notification by the Government of a new or additional aircraft acquisition, the Contractor shall submit a cost proposal to the Contracting Officer at a suspense date determined by the Government for the personnel, support equipment, test equipment, special tools, technical data, training, and initial aircraft parts stocking requirements. The Contractor shall incur no costs without the approval of the Contracting Officer.

C.5.4.10 COST AND FINANCIAL MANAGEMENT

The Contractor shall provide monthly the budgeted, estimated, and actual costs for the following cost categories down to the site level: Labor, Overtime, Training, Travel, and Materials. The Contractor shall explain differences between budgeted, estimated, and actual costs for each category. The Contractor shall also provide a cost forecast using the same categories for the remaining contract period and suggestions to address any potential cost shortfalls.

C.5.4.11 SAFETY

The Contractor shall develop and institute a comprehensive ground safety program, in accordance with applicable Occupational Safety and Health Administration (OSHA) standards, Environmental Protection Agency (EPA) standards, and Department of Defense (DoD) safety and health requirements. In addition, the Contractor shall take a proactive role in the administration of the CBP Air and Marine ground safety program, working closely with and providing consultation to local CBP Air and Marine Collateral Duty Safety Officers (CDSO), as well as providing safety and health data/reports/alerts to CBP Air and Marine Headquarters safety and health personnel as requested. This proactive role recommended for the Contractor includes, but is not limited to the items listed in this section or below. In turn, both the local and Headquarters Government CBP Air and Marine management team shall work with the Contractor to ensure all safety and health issues that effect either the Contractor or the Government is properly addressed. The Government management team will also obtain any local/state government or Federal government certificates that may be required.

• Conduct local safety and health workplace inspections.

• Assist CDSO in managing the local CBP Air and Marine ground safety program.

• Assist CDSO in advising local DAO field management staff on local safety and health matters.

C.5.4.11.1 HAZARDOUS WASTE MANAGEMENT

The hazardous waste products that may be generated as a result of this contract include, but are not limited to aviation fuels, lubricants, cleaning compounds, solvents and optics coatings. The Contractor shall manage all hazardous waste generated in accordance with all local, state, DoD, and federal regulations, standards, requirements, and or best industry practices.

C.5.4.11.2 OSHA BLOODBORNE PATHOGEN STANDARD (1910.1030)

The Contractor shall take appropriate action, e.g., training and inoculations, to protect their employees who can reasonably be expected to come into contact with blood and other body fluids in carrying out or in performing duties. The Contractor shall also consider when deploying outside the United States additional inoculations recommended and training required by the State Department, DoD, or other government agencies.

C.5.4.12 FORMS AND DOCUMENTATION

The Contractor shall provide the necessary forms for documenting and recording flight time, discrepancies, maintenance actions, material and parts requirements, work orders, and any other forms and documents required for maintenance documentation of flight time and maintenance or material actions. The Contractor shall include a flight release statement on any forms that document the performance of maintenance actions or scheduled and unscheduled aircraft maintenance inspections. The Contractor shall submit all forms developed for use on this contract to the COTR for review and approval by the Contracting Officer prior to being implemented into the aircraft maintenance program. Once approved, these forms become the property of CBP. The Contractor shall ensure all forms are consistent with existing information requirements to ensure compatibility with CARMAC or an alternative system.

C.5.4.13 Phase-in and Phase-out C.5.4.13.1 The Contractor shall conduct a 60-day Phase-In of the contract. During Phase-In, the Contractor shall conduct those activities necessary to ensure an orderly and efficient transition to the new contract that results in assuming full responsibility for meeting contract requirement with no degradation of performance.

C.5.4.13.2 The Contractor shall conduct a 60-day Phase-Out of the current contract. The contractor shall cooperate with successor contractor to effect an orderly and efficient transition ensuring no degradation of support during this period. Contractor shall permit the following types of activities during Phase-Out.

C.5.4.13.3 Allow selected personnel to remain on the job to help the successor maintain the continuity and consistency of the services required by this contract.

C.5.4.13.4 Disclose current personnel names and allow the successor to conduct on-site interviews with these employees.

C.5.4.13.5 If selected employees are agreeable to the change, the Contractor shall release them at a mutually agreeable date and negotiate transfer of their earned fringe benefits to the successor.

C.5.4.13.6 Ensure close coordination and training of successor contractor on CARMAC and its associated applications or alternative system.

C.5.4.14 END OF EMPLOYMENT ACTIONS

Contractor shall ensure that all security related items such as badges, access devices, and official passports are surrendered by employees upon termination of employment on this contract.

C.5.4.15 CONTRACT DELIVERABLES See Appendix 9.

C.5.5 INFORMATION TECHNOLOGY (IT) SUPPORT

C.5.5.1 SYSTEM OVERVIEW

C.5.5.1.1 CARMAC is a legacy mainframe application that includes a logistics module and an aircraft maintenance module. CARMAC is fully integrated with the following individual applications: Air Program Automated Tracking System (APATS), Integrated Logistics Support (ILS), and Government Furnished Property (GFP). These applications are critical to day-to-day operations. The systems automate many aircraft maintenance related activities, such as:

inventory control and aircraft maintenance tracking (CARMAC); funds distribution (APATS);

non-expendable inventory and depreciation tracking (GFP), and purchasing and accounts payable (ILS). CARMAC is a multi-faceted system that was developed to satisfy a requirement for an automated system that would keep track of the inventory of spare parts, special tools, and support equipment. The CARMAC system will be administered and maintained under a separate contract. Under this contract, the Contractor will be responsible for timely and accurate data inputs only. Appendix 6 lists typical CARMAC reports.

C.5.5.1.2 APATS tracks and reports the Operations and Maintenance (O&M) budget from the Congressional funding level all the way down to commitments and obligations at the Branch level. APATS was developed in response to a Congressional mandate to track, and report on, the O&M budget down to the aircraft line item level. Appendix 7 lists typical APATS reports.

C.5.5.1.3 ILS was designed to fulfill an automated logistics system support requirement. This system provides a means to track requisitions/orders placed with vendors, receipts, payments made to vendors, commitments, and expenditures. Appendix 8 lists typical ILS reports.

C.5.5.1.4 GFP was developed to report financial information required by the Chief Financial Officer's Act of 1990. GFP provides an accounting of the non-expendable aircraft material inventory and it provides the required financial information. The GFP system was approved by the Personal Property Team as an alternate property system due to the sufficiently large number of property items and transactions. Appendix 5 lists typical GFP reports.

C.5.5.1.5 Each of the systems described above are integrated with each other.

C.6 Security

The following sets forth basic policies and general information found in the Federal Acquisition Regulations (FAR), it prescribes administrative procedures for safegaurding information within industry and the specific, required clauses that must be written on classified contracts: Part One:

Subpart 4.4—Safeguarding Classified Information Within Industry…