Attachment 3 - QASP for Environmental Services.pdf

Quality Assurance Surveillance Plan (QASP)

Environmental Services

11/13/2019

1 Introduction

1.1 Purpose

2 Roles and Responsibilities

2.1 Contracting Officer (KO)

2.2 Contracting Officer's Representative (COR)

3 Identification of Performance Standards/Quality Levels

4 Methods and Monitoring Performance

4.1 Surveillance Techniques

5 Quality Assurance Documentation

5.1 Monitoring Form

6 Anaysis of Quality Assurance Assessment

Attachment 1 - Performance Requirement Summary

Attachment 2 - Sample Quality Assurance Monitoring Form

Quality Assurance Surveillance Plan (QASP)

1 Introduction

This Quality Assurance Surveillance Plan (QASP) is pursuant to the requirements listed in the

Performance Work Statement (PWS) entitled Environmental IDIQ Services. This plan sets forth the procedures and guidelines the Contracting Officer’s Representatives (CORs) for each task order will use in ensuring the required performance standards or services levels are achieved by the contractor.

1.1 Purpose

The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received. The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor. Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2 Roles and Responsibilities

2.1 Contracting Officer (KO)

The KO is responsible for monitoring contract compliance, contract administration, and cost control; and for resolving any differences between the observations documented by the task order COR and the contractor. The KO will designate one COR for the overall contract who will serve as the government authority for performance management. Additional task order specific

CORs will serve as technical inspectors to evaluate the contractor’s performance, and must be identified and designated by the KO.

2.2 Contracting Officer's Representative (COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.

3 Identification of Performance Standards and Quality Levels

The required performance standards and/or quality levels are included in the PWS and in

Technical Exhibit 1, “Performance Requirements Summary.”

4 Methods and Monitoring Performance

4.1 Surveillance Techniques

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the government to evaluate contractor performance when appropriate. The primary methods of surveillance:

Routine Inspection – COR and/or the COR’s designee will inspect all deliverables.

Routine Inspection – COR shall review deliverables/performance with no required re-performance or re-work at least 80% of the time.

Random monitoring, which shall be performed by the COR designated inspector

5 Quality Assurance Documentation

5.1 Monitoring Forms

The Government’s QA surveillance, accomplished by the COR, will be reported using the monitoring form in Attachments 2 of this document. The form, when completed, will document the Government’s assessment of the contractor’s performance under the contract to ensure that the required results quality levels are being achieved.

5.1.1 The COR will retain a copy of all completed QA surveillance forms.

6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

6.1 Determining Performance

The Government shall use the monitoring methods cited to determine whether the performance standards and service levels have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels.

Attachment 1 – Performance Requirement Summary

Performance Objective

Standard Performance

Threshold Method of

Surveillance

PRS # 1

The Contractor shall provide trained, professional staff in accordance with contract requirements.

5.10 Personnel Duties and

Qualifications

1.6.11 Key Personnel

As defined in the PWS under 5.10 Personnel Duties and Qualifications.

Staff position is filled by an acceptable specialist 95% of the time or greater. Time not to exceed 1 month of vacancy at any time.

Vacant positions will be notified to the COR immediately.

PRS # 2

As specified within task order requirements, the Contractor shall meet the technical requirements for compliance with environmental permits.

5.2 Environmental

Compliance

Compliance requirement specified within permits issued by state and local authorities.

Data collection, analysis, and recordkeeping are performed to ensure 100% compliance with permits.

100% of the time meet permit requirements.

PRS # 3

As specified within task order requirements, the Contractor shall support WHS readiness to respond to an environmental release or CBRN incident.

5.3 Incident Response and

Recovery Planning

CBRN Response and Recovery Plans; Spill Prevention and Response Plans

Response with qualified personnel within 4 hours of incident occurring.

Direct observation by WHS response personnel.

PRS # 4

The Contractor shall prepare documentation and/or review documentation prepared by design and construction contractors to achieve LEED Silver certification for all applicable construction projects.

5.5 Sustainability

LEED Certification standards published by

USGBC.

Meet all pre-requisites and obtain sufficient credit points to meet LEED Silver.

Third party review by

USGBC.

PRS # 5

The Contractor shall prepare life-cycle cost analyses for potential energy conservation measures.

5.6 Energy Management

Best engineering practices.

95% of all calculations will be performed correctly.

Engineering reviews by government energy program managers.

ATTACHMENT 2 – SAMPLE

QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD: _________________________________________________________________

SURVEY PERIOD:

SURVEILLANCE METHOD (Check):

Random Sampling 100% Inspection Periodic Inspection

LEVEL OF SURVEILLANCE (Check):

Monthly Quarterly As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS:

Observed Service Provider Performance Measurement Rate: ______%

Service Provider’s Performance (Check): Meets Standards

Does Not Meet Standards

Narrative of Performance During Survey Period: ______________________________________________

PREPARED BY: ___________________________________ DATE: _________________