Exhibit_1_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract Title HQ0034-18-C-XXXX:

Fire Protection Engineering and Life Safety Services

2. Purpose:

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored?

• How monitoring will take place.

• Who will conduct the monitoring?

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

3. Roles and Responsibilities:

The following personnel shall oversee and coordinate surveillance activities.

Program/Project Manager (PM) – The PM provides program oversight and supports the COR’s performance assessment activities.

Contracting Officer (KO) – The KO shall ensure performance of all necessary actions for effective contract-ing, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the con-tractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treat-ment under this contract. Determine the final assessment of the contractor’s performance.

Contracting Officer’s Representative (COR) – The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR uses the QASP to conduct the oversight/surveillance pro-cess. The COR shall keep a Quality Assurance file that accurately documents the contractor’s actual perfor-mance. The purpose is to ensure that the contractor meets the performance standards contained in the contract.

The COR is responsible for reporting early identification of performance problems to the KO. The COR is re-quired to provide an annual performance assessment to the KO which will be used in documenting past perfor-mance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

Other Key Government Personnel- The Pentagon Fire Marshal, Deputy Fire Marshal, and Assistant Fire Mar-shals will assist with conducting inspections of the contractor’s work.

4. Primary Method of Surveillance:

The government evaluator will conduct periodic inspections on all work tasks required by the contract to ensure contractor compliance with the Performance Work Statement are performed. Record results of inspection, not-ing the date and time of inspection. If inspection indicates unacceptable performance, notify the contract man-ager or QCI of the deficiencies and have QCI correct. Contractor shall be given two hours after notification to correct the deficiencies. The evaluator shall not issue a receiving report accepting the services for the contract until all deficiencies have been corrected.

Surveillance Matrix

The Surveillance Matrix (Appendix 1) is the list of performance objectives and standards that must be per-formed by the contractor. This matrix details the method of surveillance the COR will use to validate and in-spect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service re-quired under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performance surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance ele-ment standards. The ACL performance Standard Table should be used to form the foundation of the COR’s inspection checklist.

5. Performance Standards:

• Fire/Life Safety Analyses and Evaluations:

o Conduct surveys/analyses within required timelines per PWS 3.1 with an Acceptable Quality

Limit (AQL) of 90% o Provide Fire/Life safety letter reports that are 90% technically accurate

• Fire/Life Safety inspections and re-inspections:

o Conduct fire/life safety inspections and re-inspections within required timelines per PWS 3.2 with an AQL of 90% o Prepares fire inspections reports for OPFM review within required timelines with an AQL of 90% o Distribute fire inspection reports to appropriate points of contact within the required timelines with an AQL of 90% o Provide inspection reports and building issues lists that are 90% technically accurate

• Space Use and Work Permit Review:

o Conduct space use permit and work permit reviews within required timelines per PWS 3.3 with an

AQL of 80% o Provide space use permit and work permit reviews that are 80% technically accurate

• Fire Prevention Permits:

o Conduct fire prevention permit reviews within required timelines per PWS 3.3.2 with an AQL of

80% o Provide Fire Prevention permit reviews that are 80% technically accurate

• Hot Work Permits:

o Conduct hot work permit reviews within required timelines per PWS 3.3.3 with an AQL of 80% o Provide Hot work permits reviews that are 80% technically accurate

• Building Code Permits and Certificate of Occupancy:

o Acknowledge receipt of Building Code Permit applications within required timelines established in PWS 3.3.4 with an AQL of 95% o Issue Building Code Permits within required timelines per PWS 3.3.4 with an AQL of 95% o Issue Certificate of Occupancy within required timelines per PWS 3.3.4 with an AQL of 90%

• Evacuation Training and Fire Drills:

o Prepare egress training course material within required timelines per PWS 3.4.1 with an AQL of

80% o Provide adequate staffing for area wide fire drills per PWS 3.4.1 with an AQL of 95%

• Fire Extinguisher Training:

o Prepare and deliver course certificates with required timelines per PWS 3.4.2 with an AQL of 80% o Acknowledge training requests within required timelines per PWS 3.4.2 with an AQL of 80%

• Outreach:

o Provide adequate staffing for outreach events per PWS 3.4.3 with an AQL of 80% o Distribute go-kit bags, cleared signs, brochures and other giveaways within required timelines per

PWS 3.4.3 with an AQL of 80%

• Post/Active Incident Investigations:

o Prepares post/active incident fire investigation report within required timelines per PWS 3.5 with an AQL of 90% o Respond to active incident investigations within required timelines per PWS 3.5 with an AQL of 90% o Provides post/active incident fire investigation reports that are 90% technically accurate

• Fire Protection/Life Safety Document Updates:

o Prepares fire protection/life safety document updates within required timelines per the PWS with an AQL of 80% o Provides Fire protection/life safety document updates that are 80% technically accurate

• Witness Fire Protection Systems Testing:

o Prepares reports within required timelines per PWS 3.7 with an AQL of 90%

• Fire Protection and Life Safety Plan Review and Commissioning:

o Completes design reviews within required timelines per PWS 3.8 with an AQL of 95% o Provides design reviews that are 90% technically accurate o Document code compliance inspections within required timelines per PWS 3.8 with an AQL of

90% o Code compliance inspections are 90% technically accurate o Complete PFCs and FPTs within required timelines per PWS 3.8 with an AQL of 90% o Provide PFCs and FPTs that are 90% technically accurate

• Life Safety Evacuation Simulation/People Movement Computer Fire Modeling:

o Completes calculations/models/reports within required timelines per PWS 3.9 with an AQL of

90% o Provide Calculations/models/reports that are 90% technically accurate

• Fire Protection/Life Safety Technical Courses o Submits training materials for review within required timelines per PWS 3.10.1 with an AQL of

80%

• Small Design Assistance Services o Complete design support request within required timelines per PWS 3.10.2 with an AQL of 80% o Provide designs that are 90% technically accurate

• Fire Testing Services:

o Submit training materials for review within required timelines per PWS 3.10.3 with an AQL of

80%

• New Computer Fire Modeling Development:

o Complete calculations/models/reports within required timelines per PWS 3.10.4 with an AQL of 90% o Provide calculations/models/reports that are 90% technically accurate

• Fire Inspection Database Development:

o Complete database updates within required timelines per PWS 3.10.5 with an AQL of 80%

• Permit Development:

o Complete permit development within required timelines per PWS 3.10.6 with an AQL of 80%

6. Documenting Performance:

Acceptable Performance.

The Government shall document positive performance. A Performance Assessment Report (PAR) template is attached (Appendix 2). Any report may become part of the supporting documentation for fixed price payments, award/incentive fee payments, CPARS entries, or other actions. Government acceptance of services permits the contractor to invoice for the service fee.

Unacceptable performance.

Unacceptable contractor performance can be identified by customer complaints (Appendix 2) or upon schedule surveillance evaluations. When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. The COR shall document the discussion and place it in the COR file and provide a copy to the KO.

When the COR determines formal written communication is required, the COR shall prepare a Corrective Ac-tion Report (CAR). The CAR is forwarded to the KO for dissemination to the contractor. A CAR template is attached to this QASP (Appendix 3).

The contractor shall acknowledge receipt of the CAR in writing. The CAR will specify if the contractor is re-quired to prepare a corrective action plan to document how the contractor shall correct the unacceptable perfor-mance and avoid a recurrence. The CAR will also state how long after receipt the contractor has to present this corrective action plan to the KO and COR. The Government may withhold payment for services until correc-tive action is taken. The Government shall review the contractor's corrective action plan to determine accepta-bility. Upon Government acceptance of the corrected services the contractor will be permitted to invoice for the service fee.

Any CAR may become a part of the supporting documentation for contract payment deductions, fixed fee de-ductions, award fee nonpayment, CPARS or other actions deemed necessary by the KO.

7. Mandatory or regulatory compliance items:

The contractor will provide initial proof of compliance with regulatory and compliance items contained in the contract. The Contracting Officer's Representative (COR) and the Contracting Officer (KO) will evaluate the initial submission and will conduct ad hoc reviews of the contractor's compliance throughout the remainder of the contract. The contractor will monitor compliance as required by FAR 52.222-50, Combating Trafficking in Persons, and report any issues to the KO.

8. Acceptable Quality Level (AQL):

Please see section 5. Performance Standards for acceptable AQLs

9. Evaluation Method:

The COR will document the time of verbal notification to the contractor. The COR will document the official time and date of notification on the performance standards listed in section 5. Performance Standards. The COR will review and validate Contractor’s Monthly deliverable reports.

10. Performance Rating

In evaluating the quality of contractor’s performance, the following performance ratings may be used (same as CPAR ratings).

Performance

Rating Criteria

Exceptional

Performance meets contractual requirements and exceeds many to the govern-ment’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly ef-fective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance con-tains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal

Performance does not meet some contractual requirements. The contractual perfor-mance reflects a serious problem for which the contractor has not yet identified cor-rective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Appendix 1 - Surveillance Matrix

Performance

Standards

Acceptable Quality Levels

Methods of Calculation Surveillance Results/Ratings

PWS 3.1:

Fire/Life Safety Anal-yses and Eval-uations: the contractor shall evaluate fire protection and life safety, pro-vide a written analysis with recommenda-tions, respond to questions;

attend meet-ings in which fire preven-tion expertise is required, and respond to tenant re-quests and in-quiries re-ceived and

Target Criteria:

a) 99% of sur-veys/analysis are conducted within the required timelines

b) 99% of Fire/Life Safety letter reports are technically accu-rate

Minimum Ac-ceptable:

a) > 90% of sur-veys/analysis are conducted within the required timelines

b) > 90% of Fire/Life Safety

Calculation:

a) The number of deliverables com-pleted within the required timeline will be calculated by evaluating when the task was assigned and when the task was delivered. The start date will be considered the next business day after the task was initially assigned.

b) The accuracy of technical re-ports will be measured by ran-dom review of re-ports.

Measurement Interval – The Measurement Interval will be conducted ran-domly.

Measurement Period – The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data – Data will be collected based on Government re-view of deliverable dates and technical accuracy of report.

Method of Surveillance – Review of emails and spreadsheet tracking.

Timing of Measurement Measurements are taken on a random basis

Exceptional – 99% Very Good – 90% Satisfactory - 80% Marginal – 70% Unsatisfactory – 60% prioritized by the OPFM letter reports are

Reporting Frequency: - Reporting to commence upon Contract Award and monthly throughout the Period of Performance.

PWS 3.2:

Fire/Life Safety Inspec-tions: the con-tractor shall annually in-spect all pub-lic and occu-pied spaces of all facilities on the Penta-gon Reserva-tion, inspect special hazard or unique spaces as de-scribed in the PWS (limited to the Penta-gon Reserva-tion), and in-spect all pub-lic and occu-pied spaces at the Group 1 and Group 2 Delegated Leased Facili-ties described in PWS C.3.2

Target Criteria:

a) 99% of fire/life safety in-spections and re-inspections are conducted within the required timeline

b) 99% of fire in-spection reports for OPFM’s re-view are pre-pared within the required time-lines

c) 95% of fire in-spection reports are distributed to the appropriate points of contact within required timelines

d) 95% of in-spection reports and building is-sues lists are technically accu-rate

Minimum Ac-ceptable:

a) > 90% of fire/life safety in-spections and re-inspections are conducted within the required timeline

b) > 90% of fire inspection re-ports for OPFM’s

Calculation:

a) The number of fire inspections and re-inspections completed within the required time-lines will be cal-culated by review-ing the contrac-tor’s proposed in-spection schedule and comparing that against the actual schedule to ensure all Penta-gon Reservation, Special Hazard Spaces, Delegated Leased Facilities and Non-Dele-gated Leased Fa-cilities are in-spected within the required time-lines.

b) Fire inspection report preparation will be calculated based on the date of the inspection and the date the inspection report was provided to the government for review.

c) Fire inspection report distribution will be based on the date the Gov-ernment returned the report to the contractor and the date the inspec-tion report is sent

Measurement Interval The inspections/re-inspec-tion timeliness, distribution timeliness, and report ac-curacy will be evaluated randomly.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view of contractor sched-ule and actual inspection date, Government receipt of inspection reports (hard copies shall be dated), email delivery date of in-spection report to POCs and technical accuracy of report.

Method of Surveillance Review of contractor schedule, hard copy report receipt, and inspection re-port distribution emails.

Will be tracked in spread-sheet tracking.

Timing of Measurement Measurements will take place on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and monthly/quarterly through-out the Period of Perfor-mance.

Exceptional – 99% Very Good – 90% Satisfactory - 80% review are pre-pared within the required time-lines

c) > 90% of fire inspection re-ports are distrib-uted to the appro-priate points of contact within re-quired timelines

d) > 90% of in-spection reports and building is-sues lists are to the appropriate points of contact.

d) The accuracy of inspection re-ports will be measured by ran-dom inspection by Government per-sonnel.

PWS 3.3:

Pentagon Space Use and Work Permit Review: the contractor shall provide support to re-view Penta-gon space use permits and Mark Center work permits for compli-ance with the WHSFR and other applica-ble codes.

Target Criteria:

a) 99% of space use permit and work permit re-views are con-ducted within the required time-lines

b) 99% of space use permit and work permit re-views are techni-cally accurate

Minimum Ac-ceptable:

a) >80% of space use permit and work permit re-views are con-ducted within the required time-lines

b) >80% of space use permit and work permit re-views are techni-cally accurate

Calculation:

a) The number of space use permits and work permits reviewed within the required time-line will be calcu-lated by evaluat-ing when the per-mit was assigned for review and when the review was delivered via email. The start date will be con-sidered the next business day after the permit was in-itially assigned for review.

b) The accuracy of the space use and work permits will be measured by random review of permits by Government per-sonnel.

Measurement Interval The space use permit and work permit review timeli-ness will be evaluated ran-domly. The permit review accuracy will be measured randomly.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view of deliverable dates and technical accuracy of permit review.

Method of Surveillance Review of permit review deliverables (email). Will be tracked in spreadsheet tracking.

Timing of Measurement Measurements will be con-ducted randomly

Reporting Frequency:

Exceptional – 99% Very Good – 90% Satisfactory - 80% upon Contract Award and monthly/quarterly through-out the Period of Perfor-mance.

PWS 3.3.2:

Fire Preven-tion Permits:

the contractor shall review the permit ap-plication, con-duct site sur-veys, analyze the associated hazards and provide feed-back to the permit appli-cant, in con-junction with POFM staff.

Target Criteria:

a) 99% of fire prevention per-mit reviews are conducted within the required timelines

b) 99% of fire prevention per-mit reviews are technically accu-rate

Minimum Ac-ceptable:

a) >80% of fire prevention per-mit reviews are conducted within the required timelines

b) >80% of fire prevention per-mit reviews are fire prevention permits reviewed within the re-quired timeline will be calculated by evaluating when the fire pre-vention permit was assigned for review and when the review was delivered via email. The start date will be con-sidered the next business day after the permit was in-itially assigned for review.

b) The accuracy of the fire preven-tion permits will be measured by random review by Government per-sonnel.

Measurement Interval The fire prevention permit review timeliness will be evaluated randomly. The fire prevention permit re-view accuracy will be measured randomly.

will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view of deliverable dates and technical accuracy of permit review.

Method of Surveillance Review of fire prevention permit review deliverables (email). Will be tracked in spreadsheet tracking.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and monthly/quarterly through-out the Period of Perfor-mance.

Exceptional – 99% Very Good – 90% Satisfactory - 80%

PWS 3.3.3:

Hot Work Permits: the contractor shall review the permit pa-perwork, con-duct surveys to ensure the sites are in

Target Criteria:

a) 95% of hot work permit re-views are con-ducted within re-quired timelines

a) The quantity of hot work permits reviewed within the required time-line will be calcu-lated by evaluat-ing when the hot work permit was

Measurement Interval The hot work permit re-view timeliness will be evaluated randomly. The hot work permit review ac-curacy will be measured randomly.

Exceptional – 99% Very Good – 90% Satisfactory - 80% compliance with the Hot Work Permit Program and provide feed-back to permit applicant.

b) 99% of hot work permit re-views are techni-cally accurate

Minimum Ac-ceptable:

a) 80% of hot work permit re-views are con-ducted within re-quired timelines

b) 80% of hot work permit re-views are techni-assigned for re-view and when the review was delivered via email. The start date will be con-sidered the next business day after the permit was in-itially assigned for review.

b) The accuracy of the hot work permits will be measured by ran-dom review by Government per-sonnel.

The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view of deliverable dates and technical accuracy of hot work permit review.

Method of Surveillance Review of hot work deliv-erables (email). Will be tracked in spreadsheet tracking.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and monthly/quarterly through-out the Period of Perfor-mance.

PWS 3.3.4:

Building Code Permits and Certificate of Occupancy:

the contractor shall assist in processing, tracking and providing as-sistance to customers for all WHS Building Code Permit appli-cations

Target Criteria:

a) 99% of build-ing code permit applications are acknowledged within required timelines

b) 99% of build-ing code permit are issued within required time-lines

c) 99% of certifi-cate of occu-pancy are issued within required timelines building code per-mit applications acknowledged within the re-quired timeline will be calculated by evaluating when the building code permit was received to the group mailbox and when the con-tractor acknowl-edged receipt of the building per-mit application via email.

b) The number of building code per-mits issued within

Measurement Interval Building code permit and certificate of occupancy processing timeliness will be evaluated monthly.

Measurement Period The Measurement Period begins at 00:01 on the first day of the month and ends at 24:00 on the last day of the month.

Source of Measurement Data

Data will be collected based on Government re-view of email communica-tions.

Method of Surveillance Review of building code permit and certificate of

Exceptional – 99% Very Good – 90% Satisfactory - 80%

a) >95% of building code permit applica-tions are acknowledged within required timelines

b) >95% of building code permit are issued within required timelines

c) >90% of cer-tificate of occu-pancy are issued within required timelines the required time-line will be calcu-lated based on when the plan re-viewers com-pleted their re-view and when the approved per-mit is issued to the applicant.

c) The number of certificates of oc-cupancy (COO) issued within the required timeline will be calculated based on when the Building Code Official signs off on the COO and when it is issued to the applicant.

occupancy communica-tions (email). Will be tracked in spreadsheet tracking.

Timing of Measurement Measurements are taken within five (5) days of the end of the Measurement Period.

Reporting Frequency:

Reporting to commence upon Contract Award and monthly throughout the Period of Performance.

PWS 3.4.1:

Evacuation Training and Fire Drills: the contractor shall assist in conducting fire evacua-tion training classes and tenant fire drills at the Pentagon and Mark Center.

The contractor shall assist with an aver-age of four (4) training ses-sions per month. The contractor shall provide administrative assistance in preparing the training docu-ments, attend-ance sheets, course evalua-tions and

Target Criteria:

a) 99% of egress training course material is pre-pared within re-quired timelines

b) 100% of ade-quate staffing for area wide fire drills are pro-vided per the

PWS

Minimum Ac-ceptable:

a) >80% of egress training course material is prepared within required time-lines

b) >95% of ade-quate staffing for area wide fire drills are pro-vided per the

PWS

egress training materials prepared will be calculated by evaluating when the training class was re-quested and when the training mate-rials were pre-pared (either CD ready for pick-up or email sent to requestor indicat-ing training mate-rials available).

The start date will be considered the next business day after the training was initially re-quested.

b) The number of personnel pro-vided for the fire drills will be cal-culated for each drill.

Measurement Interval Egress training course ma-terial preparation timeli-ness will be evaluated ran-domly. Area wide fire drill staffing will be evaluated randomly as fire drills are conducted.

will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view of email communica-tions and by recording the number of personnel pro-vided for the area wide fire drills.

Method of Surveillance Review of egress training communications (email).

Will be tracked in spread-sheet.

Very Good – 90% Satisfactory - 80% training certif-icates.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and monthly/quarterly through-out the Period of Perfor-mance.

PWS 3.4.2:

Fire Extin-guisher Train-ing: the con-tractor shall schedule training, pre-pare training documents, and attend-ance sheets, transporting and setting-up the training equipment, conducting the in-class training, as-sisting with the hands-on training clas-ses, managing participation records, and prepar-ing/sending course com-pletion certifi-cates within five (5) busi-ness days.

Target Criteria:

a) 95% of course certificates are prepared and de-livered within re-quired timelines

b) 95% of train-ing requests are acknowledged within required timelines

Minimum Ac-ceptable:

a) >80% of course certifi-cates are pre-pared and deliv-ered within re-quired timelines

b) >80% of train-ing requests are acknowledged course certificates prepared and de-livered will be calculated by evaluating when the training class was completed and when the cer-tificates were pre-pared (email sent with training cer-tificates). The start date will be considered the next business day after the training was completed.

b) The quantity of fire extinguishing training requests acknowledged within the re-quired timeline will be calculated by evaluating when the training request was re-ceived to the group mailbox and when the con-tractor acknowl-edged receipt of the request via email. The start date will be con-sidered the next business day after the request was initially received.

Measurement Interval Training course certificate preparation and training re-quest acknowledgement will be evaluated ran-domly.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view of email communica-tions.

Method of Surveillance Review of training com-munications (email). Will be tracked in spreadsheet.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and monthly throughout the Period of Performance.

Exceptional – 99% Very Good – 90% Satisfactory - 80%

PWS 3.4.3:

Outreach: the contractor shall provide adequate staffing for outreach events per the PWS and dis-tribute go-kit bags, cleared signs, bro-chures and other givea-ways

Target Criteria:

a) 95% of ade-quate staffing for outreach events were provided per the PWS

b) 95% of go-kit bags, cleared signs, brochures and other givea-ways are distrib-uted within the required time-lines

Minimum Ac-ceptable:

a) >80% of ade-quate staffing for outreach events were provided per the PWS

b) >80% of go-kit bags, cleared signs, brochures and other givea-ways are distrib-uted within the required time-lines personnel pro-vided for outreach events will be cal-culated for each event.

b) The quantity of go-kit bags, cleared signs and other giveaways distributed within the required time-line will be calcu-lated by evaluat-ing when the re-quest was re-ceived to the group mailbox and when the con-tractor delivered the material. The start date will be considered the next business day after the request was initially re-ceived. .

Measurement Interval Adequate staffing for out-reach events will be evalu-ated randomly. Distribu-tion of go kit bags, cleared signs, brochures and other giveaways with be evalu-ated on a random basis as well.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view of email communica-tions.

Method of Surveillance Review of training com-munications (email). Will be tracked in spreadsheet.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and monthly throughout the Period of Performance.

Exceptional – 99% Very Good – 90% Satisfactory - 80%

PWS 3.5:

Post Incident Investigations:

the contractor shall provide post-incident investigative support for fire-protection and life safety related inci-dents

Active Inci-dent Investi-gations: the contractor shall provide

Target Criteria:

a) 95% of fire in-vestigation re-ports are pre-pared within re-quired timelines

b) 95% of active incident investi-gations are re-sponded to within the re-fire investigation reports prepared within required timelines will be calculated by when the fire in-vestigation was conducted and when the fire in-vestigation report was delivered via email.

Measurement Interval Fire investigation reporting will be evaluated ran-domly.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view of email communica-tions.

Method of Surveillance

Exceptional – 99% Very Good – 90% Satisfactory - 80% active-inci-dent investi-gative support for reports of fire-protection and life safety related inci-dents that have no evi-dent safety hazard at the time of report.

c) 95% of fire in-vestigation re-ports are techni-cally accurate

Minimum Ac-ceptable:

a) >90% of fire investigation re-ports are pre-pared within re-quired timelines

b) >90% of ac-tive incident in-vestigations are responded to within the re-quired timelines

c) >90% of fire investigation re-ports are techni-

b) The response time of active in-vestigations will be calculated based on when the contractor is noti-fied and when the contractor departs the office and is in route to the inci-dent.

c) The accuracy of the fire investiga-tion reports will be measured by random review of the fire investiga-tion reports.

Review of email communi-cations. Will be tracked in spreadsheet.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and monthly throughout the Period of Performance.

PWS 3.6:

Fire Protec-tion/Life Safety Docu-ment Updates:

the contractor shall provide guidance and assistance in updating

SCD/OPFM

codes and standards, management plans and emergency support docu-ments associ-ated with fire preven-tion/fire pro-tection and life safety.

Target Criteria:

a) 95% of fire protection/life safety document updates are pre-pared within re-quired timelines

b) 95% of fire protection/life safety document updates are tech-nically accurate

Minimum Ac-ceptable:

a) >80% of fire protection/life safety document updates are pre-pared within re-quired timelines

b) >80% of fire protection/life safety document fire protection/life safety documents prepared within required timelines will be calculated by when the Gov-ernment assigns the task to the contractor and when the contrac-tor delivers the updated docu-ments. The start date will be con-sidered the next business day after the training was completed.

b) The accuracy of the fire protec-tion/life safety document updates will be measured by random review

Measurement Interval Fire protection/life safety document updates will be evaluated randomly.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view of email communica-tions.

Method of Surveillance Review of deliverables sent via email. Will be tracked in spreadsheet.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Exceptional – 99% Very Good – 90% Satisfactory - 80% updates are tech-nically accurate of the fire protec-tion/life safety documents.

Reporting to commence upon Contract Award and quarterly throughout the Period of Performance.

PWS 3.7:

Witness Fire Protection System Test-ing: the con-tractor shall provide lim-ited third party wit-ness/review of fire alarm and fire protection systems in-spection, test-ing and maintenance (ITM) to en-sure compli-ance with es-tablished codes and test procedures.

Target Criteria:

95% of reports are prepared within required timelines

Minimum Ac-ceptable:

>90% of reports are prepared

The quantity of reports prepared within required timelines will be calculated by when the testing is conducted and when the report is sent to the Gov-ernment.

Measurement Interval Fire protection systems testing reporting will be evaluated randomly when the testing is conducted.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view of email communica-tions.

Method of Surveillance Review of email communi-cations. Will be tracked in spreadsheet.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and monthly throughout the Period of Performance.

Exceptional – 99% Very Good – 90% Satisfactory - 80%

PWS 3.8:

Fire Protec-tion and Life Safety Plan Review and Commission-ing: the con-tractor shall provide labor, equipment, materials, and supervision necessary to administer and conduct plan review

Target Criteria:

a) 100% of de-sign reviews are completed within required time-lines

b) 95% of design reviews are tech-nically accurate

c) 95% of code compliance in-spections are documented

Calculation:

a) The quantity of design reviews completed within required timelines will be calculated by when the de-sign documents were received for review and when the review was completed. The start date will be considered the next business day after the design

Measurement Interval Design review, code com-pliance inspection and PFC/FPT timeliness will be evaluated monthly. De-sign review, code compli-ance inspection and PFC/FPT accuracy will be reviewed randomly.

Measurement Period The Measurement Period begins at 00:01 on the first day of the month and ends at 24:00 on the last day of the month.

Satisfactory - 80% and commis-sioning (Cx) services for fire alarm, fire protection, and life safety systems

(FA/FP/LS)

for the Penta-gon Reserva-tion and RRMC Con-struction pro-jects within the re-quired timelines

d) 95% of code compliance in-spections are technically accu-rate

e) 95% of PFCs and FPTs are completed within the required timelines

f) 95% of PFCs and FPTs are technically accu-rate

Minimum Ac-ceptable:

a) >95% of de-sign reviews are completed within required time-lines

b) >90% of de-sign reviews are technically accu-rate

c) >90% of code compliance in-spections are documented within the re-quired timelines

d) >90% of code compliance in-spections are technically accu-rate

e) >90% of PFCs and FPTs are completed within the required timelines

f) >90% of PFCs and FPTs are review documents were received for review.

b) The accuracy of the design re-views will be measured by ran-dom review of the design reviews by Government per-sonnel.

c) The quantity of code compliance inspections com-pleted within re-quired timelines will be calculated by when the code compliance in-spection was con-ducted and when the inspection was documented in Quicx.

d) The accuracy of the code com-pliance inspection will be measured by random review of the inspection by Government personnel.

e) The quantity of PFCs and FPTs completed within required timelines will be calculated by when the PFC/FPT was conducted and when the PFC/FPT was documented in Quicx.

f) The accuracy of the PFCs and FPTs will be measured by ran-dom review of the PFCs and FPTs by

Source of Measurement Data Data will be col-lected based on Govern-ment review of Quicx data-base and email communi-cations.

Method of Surveillance Review of Quicx database and email communica-tions. Will be tracked in spreadsheet.

Timing of Measurement Measurements are taken within five (5) days of the end of the Measurement Period.

Reporting Frequency:

Reporting to commence upon Contract Award and monthly/quarterly through-out the Period of Perfor-mance.

Government per-sonnel.

PWS 3.9:

Life Safety Evacuation Simula-tion/People Movement Computer Fire Modeling: the contractor shall conduct approximately 5 modeling exercises per year with ap-proximately twenty-five

(25) runs per exercise.

Target Criteria:

a) 100% of cal-culations/mod-els/reports are completed within required time-lines

b) 95% of calcu-lations/mod-els/reports are technically accu-rate

Minimum Ac-ceptable:

a) >90% of cal-culations/mod-els/reports are completed within required time-lines

b) >90% of cal-culations/mod-els/reports are calculations/mod-els/reports com-pleted within re-quired timelines will be calculated by when the model was re-quested by the Government and when the model-ing report was completed. The start date will be considered the next business day after the model was requested.

b) The accuracy of the calcula-tions/models/re-ports will be measured by ran-dom review of the design reviews by

Calculations/models/re-ports completed timeliness and accuracy will be evalu-ated randomly.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view email communica-tions and deliverables.

Method of Surveillance Review of email communi-cations and deliverables.

Will be tracked in spread-sheet.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and quarterly throughout the Period of Performance.

Exceptional – 99% Very Good – 90% Satisfactory - 80%

PWS 3.10.1:

Fire Protec-tion/Life Safety Tech-nical Courses:

the contractor shall provide compliance oriented or other fire pro-tection/life safety tech-nical/profes-sional devel-opment courses for WHS and

Target Criteria:

99% of training materials for re-view are submit-ted within re-quired timelines

Minimum Ac-ceptable:

>80% of training materials for re-view are submit-ted within re-training materials completed within the required time-lines shall be cal-culated by when the training class was requested and when the training materials were provided

Measurement Interval Training material prepara-tion timeliness will be evaluated randomly, as ser-vices are requested.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view email communica-tions.

Exceptional – 99% Very Good – 90% Satisfactory - 80%

WHS man-aged organi-zations.

Method of Surveillance Review of email communi-cations. Will be tracked in spreadsheet.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and quarterly throughout the Period of Performance.

PWS 3.10.2:

Small Design Assistance Services: the contractor shall provide limited fire protection and life safety de-sign support suitable for re-view and sign/seal by a Government engineer.

Target Criteria:

a) 95% of design support request are completed within required timelines

b) 95% of de-signs are techni-cally accurate

Minimum Ac-ceptable:

a) >80% of de-sign support re-quest are com-pleted within re-quired timelines

b) >90% of de-signs are techni-design assistance requests com-pleted within re-quired timelines will be calculated by when the de-sign assistance was requested by the Government and when design support was com-pleted. The start date will be con-sidered the next business day after the model was re-quested.

b) The accuracy of the design as-sistance support will be measured by random review of the design by

Design assistance timeli-ness and accuracy will be evaluated randomly, as ser-vices are requested.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view email communica-tions.

Method of Surveillance Review of email communi-cations. Will be tracked in spreadsheet.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and quarterly throughout the Period of Performance.

Exceptional – 99% Very Good – 90% Satisfactory - 80%

PWS 3.10.3:

Fire Testing Services: the contractor shall conduct

Target Criteria:

99% of test re-ports are submit-ted within the re-test reports com-pleted within re-quired timelines

Measurement Interval Fire testing report timeli-ness will be evaluated ran-domly, as services are re-quested.

Satisfactory - 80% small and me-dium scale fire testing as requested by

OPFM.

>80% of test re-ports are submit-ted within the re-will be calculated by when the test-ing was conducted and when test re-pot is submitted to the Government.

will be on a random basis.

Source of Measurement Data Data will be collected based on Government re-view email communica-tions.

Method of Surveillance Review of email communi-cations. Will be tracked in spreadsheet.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and quarterly throughout the Period of Performance.

PWS 3.10.4:

New Com-puter Fire Modeling De-velopment:

the contractor shall use Building Exo-dus, Path-finder, CON- TAM or other similar com-puter fire models as re-quested by the COR to de-velop new modeling for

MCC, PERC,

RRMS at the direction of

OPFM.

Target Criteria:

a) 99% of calcu-lations/mod-els/reports are completed within required time-lines

b) 95% of calcu-lations/mod-els/reports are technically accu-rate

Minimum Ac-ceptable:

a) >90% of cal-culations/mod-els/reports are completed within required time-lines

b) >90% of cal-culations/mod-els/reports are calculations/mod-els/reports com-pleted within re-quired timelines will be calculated by when the model was re-quested by the Government and when the model-ing report was completed. The start date will be considered the next business day after the model was requested.

b) The accuracy of the design re-views will be measured by ran-dom review of the design reviews by Government per-sonnel.

Measurement Interval Calculations/models/re-ports completed timeliness and accuracy will be evalu-ated randomly, as services requested.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view email communica-tions and deliverables.

Method of Surveillance Review of email communi-cations and deliverables.

Will be tracked in spread-sheet.

Timing of Measurement Measurements will be con-ducted on a random basis.

Satisfactory - 80%

Reporting Frequency:

upon Contract Award and quarterly throughout the Period of Performance.

PWS 3.10.5:

Fire Inspec-tion Database Development:

complete da-tabase updates within re-quired time-lines

Target Criteria:

a) 99% of data-base updates are completed within

a) >80% of data-base updates are completed within database updates within required timelines will be calculated by when the update was requested by the Government and when the up-date was com-pleted. The start date will be con-sidered the next business day after the update was re-

The timeliness of database updates will be evaluated randomly, as services re-quested.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data Data will be collected based on Government re-view email communica-tions and deliverables.

Method of Surveillance Review of email communi-cations and deliverables.

Will be tracked in spread-sheet.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and quarterly throughout the Period of Performance.

Exceptional – 99% Very Good – 90% Satisfactory - 80%

PWS 3.10.6:

Permit Devel-opment: Com-plete permit development within re-quired time-lines

Target Criteria:

a) 99% of permit development are completed within

a) >80% of per-mit development are completed

Calculation:

a) The quantity of permit develop-ments within re-quired timelines will be calculated by when the per-mit development was requested by the Government and when the de-velopment was completed. The start date will be

Measurement Interval The timeliness of permit development will be evalu-ated randomly, as services requested.

Measurement Period The Measurement Period will be conducted on a ran-dom basis.

Source of Measurement Data

Exceptional – 99% Very Good – 90% Satisfactory - 80% considered the next business day after the develop-ment was re-

Data will be collected based on Government re-view email communica-tions and deliverables.

Method of Surveillance Review of email communi-cations and deliverables.

Will be tracked in spread-sheet.

Timing of Measurement Measurements will be con-ducted on a random basis.

Reporting Frequency:

Reporting to commence upon Contract Award and quarterly throughout the Period of Performance.

Appendix 2 – Performance Assessment Report

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER

NUMBER

2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

5. COR PHONE 6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT

APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM

REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY

BOX WAS CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR

NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION

DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON

FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

Appendix 3 – Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUM-

BER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 – Corrective Action Report

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the defi-ciency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE