Draft_PWS_HQ0034-14-R-0078.pdf

HQ0034-14-R-0078

Version (4)

08 May 1014

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

Part 1: General Information

1.1. Introduction

This requirement is for Pentagon custodial services. The Pentagon is the headquarters of the United States Department of Defense (DoD) and the world’s largest low-rise office building. It is at once a building, an institution, and a national symbol. The Pentagon presently houses approximately 25,000 military and civilian employees and about 3,000 non-defense support personnel dedicated to protecting our national interests. The Pentagon sits on 34 acres of land including the five-acre center court, making a footprint large enough to accommodate five Capitol buildings.

1.2. Background

1.2.1. This is a firm-fixed-price contract with line items for additional work such as reoccurring carpet cleaning, limited snow and ice treatments, and special events support. Circumstances that might affect the work include the number of people working in the Pentagon on a daily basis and and, the requirements for off-hours work and the high level of Pentagon security.

1.2.2. In providing the required end results for this requirement, the Government will use CPARS to assess performance of the contractor for meeting contract requirements. In order to earn the highest CPARS ratings, the contractor must have “substantially exceeded the contract performance requirements without commensurate additional costs to the Government.” This principle should guide the contractor’s efforts to achieve the standards of this requirement.

1.3. Objectives

The objective of this requirement is to provide the Pentagon with high quality, timely, proactive and responsive custodial services.

1.4. Scope

1.4.1. The complete Pentagon custodial requirements shall be met by four contracts; two Source America (SA) contracts, one Small Business (SB) contract, and one Small Business (SB-8a) contract. Coordination between the four contracts will be required This Small Business contract will be responsible for providing custodial services for the Pentagon’s 2nd floor, including up to Top Secret (TS) locations, theRemote Delivery Facility (RDF), Pentagon Heating & Refrigeration Plant (HRP), Pentagon Emergency Response Center (PERC), Pentagon’s Incinerator Plant (PIP), Pentagon’s Metro Entrance Facility (MEF), Pentagon Ancillary Support Facility (PASF), Pentagon Force Protection Agency (PFPA) K9 Facility (office space only) and personnel booths associated with the PFPA vehicle and personnel access control points (see attachment ??) on the Pentagon reservation. Attachment J-B1 details the specific areas of responsibilities covered by this requirement. This requirement has eight (8) major functional areas to be performed:

1.4.1.1. Interior cleaning

1.4.1.2. Exterior Hard Surfaces Policing

1.4.1.3. Exterior Window Cleaning

1.4.1.4. Miscellaneous services

1.4.1.5. Quality Control

1.4.1.6. Special Events Support

1.4.1.7. Trash/Recyclable Material Management

1.4.1.8. Carpet Shampoo

1.4.2. The following types of cleaning are required:

1.4.2.1. Cleaning service: Cleaning of an area when the appearance of that particular area falls below the stated standard specified in the Performance Matrix. The contractor shall perform cleaning service that may require a schedule and repeat daily cleanings in high traffic areas and restrooms to maintain a level of cleanliness that befits the Pentagon’s status as a historical building and the nation’s military headquarters that hosts many dignitaries.

1.4.2.2. Continuous custodial service: Custodial services on a continuous process due to the large volume of traffic or high profile of occupants.

1.4.2.3. Spot cleaning: Localized cleaning in response to a customer service request or contractor identified requirement.

1.4.3. The contractor may employ flexible combination of cleaning types so long as the areas are maintained in accordance with the contract requierments. The Pentagon is not a typical commercial office building requiring only scheduled custodial services. The occupants of the Pentagon demand a high standard of cleaning that may require an aggressive contractor Quality Control plan (QC) that quickly identifies areas that fall below required standards. Some areas may necessitate continuous/repeat cleanings in order to maintain the standards. The contract requires close monitoring by the contractor of all areas, especially when weather or other circumstances cause areas to repeatedly fall below standards. The use of scheduled services alone may not be sufficient to maintain areas in a consistently clean state, especially high use, public or common areas.

1.4.4. The Government intends to aggressively assess the effectiveness of the Contractor’s continuous quality control program to detect and correct instances of poor, incomplete, omitted or sub-standard performance and other failures to meet contract standards and deadlines.

1.4.5. The Government does not desire surfaces or containers to be cleaned unnecessarily. By the same token, the

Government does not believe that merely vacuuming or sweeping or cleaning high traffic areas once a day meets the required standard of a clean and neat appearance if area’s appearance declines. The contractor is expected to perform at a level of expertise that reflects in the appearance of a high profile environment.

1.4.6. The Pentagon has been identified as the “Energy Efficient and Environmentally Sensitive Building” for the

Department of Defense (DoD) worldwide. The Pentagon is one of the most visible elements of this designation for the general public, national, and international dignitaries alike. Custodial services are a major factor in maintaining this standing.

1.4.7. The contractor is expected to use green cleaning as a holistic approach to custodial services, taking into account:

(1) the health, safety, and environmental risks of products and processes associated with cleaning;

(2) the mission and use of the facility to be cleaned and the behavior of facility occupants; and

(3) the cleaning, maintenance, and sanitation needs of the facility.

1.4.8. The government desires innovative cleaning processes that involve alternative products, applying those products in different ways, and evaluating and/or changing behaviors associated with how buildings are used to reduce risks while maintaining a satisfactory level of cleanliness and disinfection.

1.4.9. The performance of the contract requires TOP SECRET FACILITY CLEARANCE with selected contractor personnel requiring TOP SECRET or higher clearances (see Attachment J-C2, “Contract Security Classification Specification”).

1.5. Applicable Documents

Publications Title

Federal Hazard Communication Program (29 CFR 1910.1200) http://www.ilpi.com/MSDS/SDS/osha/1910_1200.html

Hazardous waste operations and emergency response. - 1910.120 http://www.osha.gov/pls/oshaweb/owadisp.show_document?p _table=STANDARDS&p_id=9765

Contractor Performance Assessment Report System (CPARS) http://cpars.navy.mil/

Green Seal Product Standards

GS-37: GS Environmental Standard for General Purpose, Bathroom, and Glass Cleaners Used for Industrial and Institutional

GS-40: Floor Care Products

GS-08 Household Cleaners

Part 2: Definitions

After Hours: The hours of the day following the regular working hours of 6:00AM to 6:00PM, Monday through Friday.

Carpet: Includes wall-to-wall, carpet tile, room-size rugs, area rugs, elevator and entrance walk-off mats.

Clean: Free of dirt, film, graffiti, smudges, spots, streaks, debris, stains, dust, soil, gum, cobwebs, other foreign matter, excessive moisture, mold, and mildew; and is odor-free.

Cleaning Services: Actions required when dirt, debris, trash, soiled surfaces, unsanitary conditions etc., are manifest.

Damaged: Operation of device mechanically impaired or otherwise diminished from original state in a noticeable way to include, but not limited to, unsecured, sharp edges, cracks, or noticeably marred or an item or surface that is chipped, broken, scratched or discolored.

Disinfect: The process of cleaning to remove germs and/or cause of infection, so as to destroy disease carrying microorganisms to prevent infection.

Emergency Condition: See Work Priorites.

Executive Office Areas Space: Areas designated as Prioroty 2 (See Work Priorities) that are used by senior DoD officials and require priority response as described in Work Priorities andregularly scheduled cleaning to maintain a proper impression to visitors Green Cleaning: A comprehensive approach to cleaning designed to reduce the impacts on the health of a building's occupants and workers, and reducing the environmental impact from the products selected for and used in the cleaning process.

Interior Cleaning: The cleaning of surfaces inside of the building to include hard surfaces in public and tenant spaces, to include restrooms, sink rooms, kitchenettes, stairways, elevators, escalators, entrances, elevator banks, customer service centers and drinking fountains.

Quiet: Inaudible to occupants of adjacent offices.

Reduction of Services: To reduce performance operations to a set number of occurrences that that are performed to a set schedule.

Regular Hours: Monday – Friday, 6:00AM to 6:00PM , excluding Federal Holidays and weekends.

Scheduled Cleaning Services: Requires service on a regular schedule whether dirt is visible or not.

Secured Space: Areas requiring secret, top secret or higher clearances for access.

http://www.ilpi.com/msds/osha/1910_1200.html http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=9765 http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=9765 http://cpars.navy.mil/

Spot Cleaning: Perform the standard cleaning functions not specifically listed but necessary to maintain the satisfactory level of cleanliness or to perform standard cleaning functions more often than planned frequency due to use orcondition.

Structurally Change Spaces: Space classifications such as Auditoriums, Security Vaults, AV Recording Studios, Libraries, Storage Areas, etc… Surfaces: In addition to walls, floors, and ceilings, surfaces include area rugs, carpets, restroom fixtures, stall partitions, grout, doors, windows, window frames, sills, air-returns, supply air-registers, corners, furniture, glass, glass desktops, office partitions, computer centers, pictures, blinds, bookcases, stairs, recycle and trash receptacles.

Phasing In/Phase Out: A plan to systematically carry out a synchronized transparent transition bringing to an end one contractor's contractual requirement one stage at a time and starting a new contractor's contractual requirement, so as to not cause a disruption in service.

Trash / Recyclable Collection: The process of collecting trash and recyclables placed in common areas and office space to include but not limited to, offices, restrooms, elevator banks, recycling centers. Trash could include cardboard boxes flatten or not flattened, used printer cartages, debris in corridors, Styrofoam packaging, plastic & glass bottles, etc… Window Cleaning: Includes washing interior and exterior glass, and all window surfaces including head, sash, sills, sun and insect screens (where applicable), and removal of all grit, dust, dirt, stains, insects, finger marks, streaks, spots, cloudy film and graffiti.

Work Priorities: Work Priorities are derived from Maximo and define the importance of work and a response time.

The following Priorites of Work that will appear on Maximo work orders:

Priority 1 – Emergancy, response time is within 15 minutes during normal hours and within 30 minutes after regular hours. Priority 2 – Political Influence, response is within 15 minutes during regular hours and within two hours after regular hours. Priority 3 – Urgent Work, responce is within 30 minutes during regular hours and within two hours after regular hours. Priority 4 – Normal Work, response is within 45 minutes during regular hours and within two hours after normal hours. There would not normally be a response required after normal hours.

Part 3: Government Furnished Materials / Equipment

3.1. The Government will provide adequate storage space within the building, that comply with, safety, OSHA, and regulatory requirements for the contractor to store janitorial supplies and cleaning equipment. The space is subject to change in both location and square footage. Janitorial storage closets will be assigned to the contractor along with keys to secure janitorial supplies and are to be secured and kept clean and neat by contractor at all times.

3.2. Any existing equipment within the space assigned to the Contractor such as lockers, tables, benches, chairs, etc., placed in the building by the Government may be used by the Contractor during the term of the contract provided written authorization is received in advance from the Contracting Officer Representative (COR). The Contractor shall maintain Government provided space(s) in a neat, clean, and orderly fashion, and return the space(s) to the Government at the expiration of the contract in the same condition as at the beginning of its use. The Government will not be responsible for any damage or loss to the Contractor's or contractor’s employees stored supplies, materials, or equipment.

3.3. The Government will provide access to sink rooms (with utility sinks), where available, at various points throughout the building. The Contractor shall keep sink rooms clean and orderly, and shall not use these rooms as employee break rooms or for storing equipment including mops, brooms, dust cloths, dumpsters or other custodial items. The Contractor shall keep sink room doors closed and the light(s) and water turned off when not in use. Sink room doors are not to be propped open by jamming foreign matter into door jams to keep door open. Damages to door, hinges, or frame will be the contractor’s financial responsibility to repair.

3.4. The Government will provide hot and cold water as necessary for the Contractor to perform the requirements herein and limited to the normal water supply provided in the building.

3.5. The Government will provide space(s) in the building, furniture, and furnishings (to include one or more desktop computers for restricted use) for a Project Manager / Supervisor / Quality Control Manager to use for official business in the performance of this requirement. The computers supplied by the Government are to be used only for activities related to this requirement. The Contractor or its employees shall not use computers in any manner for personal advantage, business gain, or other personal endeavor. Contract employee’s granted computer access shall pass all required certifications to maintain security requirements.

The Contractor shall arrange with the telephone company for the installation of private business telephone line(s) for its personal or business use, and shall pay all costs for the installation and maintenance of it.

3.6. The Government will furnish cardboard recycling bins for office and desktop tenant use. The Contractor shall distribute bins as needed to the appropriate locations as directed by the COR through a Maximo work order.

Part 4: Contractor Furnished

4.1. Unless otherwise specified, the Contractor shall furnish all supplies, materials, and equipment necessary for the performance of work under this requirement. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards and, to the extent feasible and include the exclusive use of bio-based products. All dispensers and receptacles shall be considered, as is condition upon start date of the contract. All dispensers and receptacles are defined as, but not limited to sanitary napkin receptacles, toilet seat cover dispensers, toilet paper dispensers, paper towel, multi-fold dispensers and soap dispensers. The contractor shall buy and replace broken or damaged items during the performance of this contract. All supplies, materials, and equipment to be used in the work described herein are subject to the approval of the COR.

4.2. The Contractor shall submit to the COR within 15 days of contract award a complete list indicating the name of the manufacturer, brand name, and the intended use of each of the materials, and proposed use in the performance of its work. The Contractor shall not use any materials, chemicals, or compounds which the COR determines would be unsuitable for the intended purpose or harmful to the surfaces to which applied or, as might be the case for such items as urinal screens, paper or soap products, unsatisfactory for use by occupants. The Contractor shall utilize products and material made from bio-based materials (e.g., bio-based cleaners, bio-based degreasers, and bio-based laundry detergent) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user.

For the bio-based content products evaluation, all non-chemical products proposed for use under this requirement must conform to the Department of Agriculture (USDA) Designated Bio-based Products List (DBPL) whenever practicable. Contractors should provide data for their bio-based solvents and cleaners to document bio-based content, and source of bio-based material.

4.3. Any material which the COR suspects does not meet Federal specifications or standards shall be tested at the Contractor's expense by an independent testing laboratory qualified to perform such tests as are required. A copy of the laboratory report giving the results of the test and a sample of each product, if requested, shall be submitted to the COR. These products shall meet the requirements established by applicable Federal specifications and standards or be considered unacceptable for use.

4.3.1. Cleaning Equipment: The Contractor shall furnish all necessary cleaning equipment. The Contractor shall use only vacuums equipped with HEPA filters for work performed under this requirement.

The Contractor shall not use equipment powered by combustion engines (e.g., gasoline, propane, CNG, diesel) for use or storage in areas other than locations approved, in advance and in writing, by the COR.

4.3.1.1. The Contractor shall furnish carts and containers constructed from noncombustible or flame resistant products that fall within established guidelines for the collection and/or storage of waste materials and recyclables.

4.3.2. Environmentally Preferred Products (EPP): The Contractor shall meet or exceed the mandatory environmental preferable criteria and required consistencies and incorporated in the Contractor’s Stewardship Plan as specified in paragraph C-6.9.1 for all of the chemical cleaning-products used during the performance of the contract.

4.3.3. Equipment Markings: All contractor equipment to include vacuums, trash carts, mop ringers, etc. shall be professionally and permanently stenciled and numbered. Handwritten company names, individual worker’s name, etc. will not be permitted and will require the subject item to be removed from service.

4.3.4. Safety Data Sheets (SDS). The Contractor shall comply with all applicable provisions of the Federal Hazard Communication Program (29 CFR 1910.1200). The Contractor shall provide the COR with a SDS for each material in use or stored on the Pentagon Reservation. In addition, within 30 days of contract award, the Contractor shall provide the COR with the approximate quantities (i.e., ± ten percent) and the location(s) of all materials requiring an SDS stored by the Contractor on the Pentagon Reservation.

The Contractor shall update this information at least once each quarter or more frequently when quantities for any material change by more than ten percent for any single product. The COR or CO reserves the right to disapprove of any materials, chemicals or degreasers.

4.3.5. Restroom Soap: The Contractor shall provide restroom soap that is green seal approved.

Antimicrobial institutional hand cleanser may be provided only upon approval of the COR.

4.3.6. Toilet Paper: The Contractor shall provide 2-Ply toilet paper during the performance of this PWS and approved by the COR.

4.3.7. Uniforms: The Contractor shall require its employees, supervisors and sub-contractors to wear distinctive uniform clothing and shall assure that every employee is in uniform upon contract start date.

Employees shall wear uniforms consisting of shirts and trousers, coveralls, or smocks for men, and dresses, and blouses with skirts or slacks, or smocks, as appropriate, for women. Covers (Hats) shall be worn to reflect the contractor’s name and match the color combination of the contractor’s uniforms, “No” professional team or politically sensitive logos will be allowed during the performance of the contract.

Uniforms shall have the Contractor’s name, easily identifiable, permanently attached above the waist. The color or color combination of the Contractor’s uniforms worn on the Pentagon Reservation shall be approved, in advance, by the COR. Unless the performance of a particular task requires otherwise, the Contractor’s employees shall maintain an appearance that is neat and clean, and reflects favorably upon both the Contractor and the Department of Defense.

4.3.8. Urinal Screens: The Contractor shall provide urinal screens made of vinyl with built-in germ-fighting ingredients, uniform in color “White”, sized to cover the urinal drain and conform to the contour of the urinal bowl to prevent clogging. Urinal screens shall be replenished per the manufactures recommended cycle and selected product approved by the COR.

Part 5: Specific Requirements

5.1. The Contractor shall provide custodial services that result in a building appearance and sanitation level consistent with the Pentagon as a building, institution, and national defense symbol for the general public, and national and international dignitaries.

5.2. The contractor shall meet or exceed all performance-based requirements detailed in the Performance-based Matrix at C.5.5. Each requirement has associated measurable performance standards.

5.2.1. Interior Cleaning. The Contractor shall clean, to include spot cleaning, the interior spaces consistent with standards in the Performance Based Matrix at C.5.5. Areas requiring cleaning are listed below.

5.2.1.1. Restrooms. The Contractor shall during regular hours maintain clean restrooms, sinks, toilets, urinals, urinal screens and fixtures, showers, kitchenettes. All surfaces, floors, walls, partitions and restroom grout shall be free of mold, stains, rust and odors. The Contractor shall not use a pressure washer to clean restroom floors, walls or fixtures.

5.2.1.2. Office and Conference Spaces. The Contractor shall clean all general, Executive, Secure Office and Conference Space surfaces in accordance with industry standards.

5.2.1.3. Lobbies and Corridors. The Contractor shall clean lobbies, and corridors surfaces in accordance with industry standards.

Note: Museum displays, display cases, Flags are excluded from this PWS.

5.2.1.4. Structurally Change Spaces. The Contractor shall clean all structurally changed spaces that include laboratories, auditoriums, copy centers, libraries etc...

5.2.1.5. PFPA Booths. Contractor shall provide custodial services for Pentagon Force Protection Agency (PFPA)booths located throughout the reservation grounds. See attachment K for complete listing and location.

5.2.1.6. Escalators. The Contractor shall clean Pentagon interior escalators ascending from and descending too 2nd floor, including escalator glass and railings.

5.2.1.7. Vending Areas. The Contractor shall clean all floor and wall surfaces. While vending machine equipment sanitation is the responsibility of the vending machine supplier, the Contractor shall clean vending areas.

5.2.1.8. Drinking Fountains. The Contractor shall clean all surfaces.

5.2.1.9. Elevator Banks / Customer Service Centers. The Contractor shall clean all surfaces and remove trash when present. The Contractor shall not store products or equipment in elevator banks unless permitted by the COR and the proper space permit is on file with the building management office.

5.2.1.10. Top Secret Transition Phasing. The Contractor shall at the start of the effective period of the contract, implement a phase in plan to provide industry standard custodial services for all TS locations under this contract. The contractor shall work in cooperation with the current SA incumbent contractor to relinguish all custodial operations for TS locations. The transition period will be 10 business days from contract effective date.

5.2.1.11. Elevators. The Contractor shall clean elavators in accordance with Original Equipment Manufacturer (OEM) requirements and returned to service after janitorial services have been completed. Floors are clean with high luster. All interior surfaces horizontal and vertical are clean, free of dirt and dust. External Elevator doors are clean free of smudges, and door tracks are free of dirt and debris.

5.2.2. Interior / Exterior Window Cleaning. This requirement is priced as a separate CLIN in the J-B1 schedule of pricing and may be subject to reduction or cancellation by the Government upon notification by the Contracting Officer. The Contractor shall clean the interior and exterior surfaces identified below.

5.2.2.1. Windows (Interior). The Contractor shall clean all Pentagon boilding interior windows on the 2nd floor, all floors of the HRP, PIP, and PERC buildings, General Dynamics Modular Space and Trailers to include glass, frames, and sills. The Contractor shall submit a detailed work schedule to the COR no less than Sixty (60) calendar days before the start of work. The Contractor shall not use a pressure washer or steam cleaner to clean windows.

5.2.2.2. Windows (Exterior). The Contractor shall clean all exterior windows on the Mezz, 1st , 2nd, 3rd, 4th, & 5th floors of the Pentagon, PLC2, PASF, HRP, PERC, PIP, PFPA-K9 buildings, Trailers, and Bus Stops to include glass, frames, and sills. The Contractor shall submit a detailed work schedule to the COR no less than Sixty (60) calendar days before the start of work. The Contractor shall not use a pressure washer or steam cleaner to clean windows.

5.2.2.2.1.The Contractor shall adhere to the following window washing schedule requirements:

5.3. Trash/Recyclable Material Management. The Contractor shall collect trash and recyclables, and service recycling bins. The Contractor shall supply additional trash containers for special bulk-trash requests. The Contractor shall not dispose of recycled material as refuse. The Contractor shall remove obvious contaminants when emptying recycle bins. The Contractor shall break down (flatten) cardboard boxes staged in corridors, elevator banks, or common areas. The Contractor shall transport all refuse and recyclables the RDF trash loading dock and place in the proper container as directed by loading dock personnel. The Contractor shall make every effort to minimize waste and inefficiency during the life of this requirement. Trash containers must be leak proof and contractor must not allow liquids or debris to escape any trash container during transport to the RDF. Contractor will follow RDF rules and directions concerning placement of trash and recyclables in designated containers.

5.4. Miscellaneous Services.

5.4.1. Emergency Service. In the event the Project Manager or Designated Representative is notified that an emergency condition exists, the Contractor shall position appropriate resources at the site of the emergency within 15 minutes after receipt of notice during regular hours and within 2 hours of receipt after regular hours. Notice is deemed received by the contractor when the contractor is told verbally, receives an email or written notice or the notice is posted to Maximo and a work order generated.

5.4.2. Customer Service Requests (non-emergency). The Contractor shall have customer service requests corrected within 45 minutes after receipt of notice for a priority (4), 30 minutes after receipt of notice for a priority (3), and 15 minutes after receipt of notice for a priority (2) service request during regular hours. The Building Operations Command Center (BOCC) will receive service call requests from building occupants and notify the Contractor of the work required through a Maximo generated work order.

Historically, tasks included providing appropriate waste and recycling receptacles for special tasks, servicing restrooms, office cleaning, waste removal, emptying recycling containers, cleaning common spaces and other miscellaneous requests for janitorial services. Notice is deemed received by the contractor when the contractor recieves a Maximo work order, verbal or written notice from the COR.

5.4.3. Response to Occupant Complaints. The COR will report all complaints to the Contractor. The Contractor shall respond within 15 minutes to complaints after receipt of notice and resolve problem within 30 minutes after contractor responds to the complaint (a total of 45 minutes to respond to and resolve complaints). Notice is deemed received by the contractor when the contractor is notified via a Maximo work order. The Contractor shall submit written documentation of service follow-up and response time to the COR within 24 hours of service completion.

5.4.4. Special Events. The Contractor shall provide and monitor portable restroom facilities as well as cleaning and custodial services. The contractor shall provide, monitor, and service trash receptacles to prevent overflowing in designated areas. The Contractor shall monitor, clean and police designated areas specified prior to, during, and at the completion of each event. Due to the complexity of schedule and the potential for unscheduled Special Events on the Pentagon reservation, the Government may need to order a combination of services as described in attachment J-B1- schedule of prices.

April 15 – May 30 CLIN 0005 Clean all interior / exterior window and perimeter windows glass

Within 96 hours CLIN 0005 Clean 5,000 Additional SF of glass

5.4.4.1. Rolling Thunder - Provide custodial services, trash collection and grounds policing at north parking, estimated 50,000 visitors.

5.4.4.2. July 4th - Provide custodial services, trash collection, provide and monitor portable restroom facilities for 40 Portable-Restrooms stationed at various predetermined locations reservation wide, and grounds policing parade field, estimated 2,500 visitors.

5.4.4.3. 9/11 Commemoration - Provide custodial services, trash collection and grounds policing at south parking, estimated 2,500 visitors.

5.4.4.4. Army 10 Miler - Provide custodial services, trash collection and grounds policing at south and north parking, estimated 50,000 visitors.

5.4.4.5. Presidential Inauguration – Provide custodial services, trash collection and grounds policing at north parking, estimated 250,000 visitors.

5.4.4.6. Unscheduled Special Event - Provide custodial services, trash collection and grounds policing at south parking or north parking, estimated 2,500 visitors.

5.4.5. Carpet Shampoo. This requirement is priced as a separate CLIN in the J-B1 schedule of pricing and may be subject to reduction or cancellation by the Government upon notification by the Contracting Officer.

5.4.5.1. The Contractor shall provide cyclic carpet shampoo services throughout the Pentagon Reservation on annual basis to locations identified by the COR. All carpet shampoo requests will be preapproved by the COR in advance by verifying the location, POC, and total sq. ft. of the location to be shampooed. The contractor will be notified by a work order generated in Maximo to schedule the requested work and complete within 10 working days. Attachment J-B1- Schedule of Prices, Carpet Shampoo is has an annual limit of 750,000 Sq. Ft. or 83,333 Sq. Yd.

5.4.6. Snow and Ice Removal. This requirement is priced as a separate CLIN in the J-B1 schedule of pricing and may be subject to reduction or cancellation by the Government upon notification by the Contracting Officer.

5.4.6.1 During regular hours, the Contractor shall clear entranceways, stairs, sidewalks, bus and shuttle shelters, pedestrian bridges of snow and ice. Contractor shall clear and de-ice passageways and steps for modular buildings and trailers.

5.4.7. Reservation Hard Surfaces Daily Policing. This requirement is priced as a separate CLIN in the J-B1schedule of pricing and may be subject to reduction or cancellation by the Government upon notification by the Contracting Officer.

5.4.7.1 Contractor shall police the reservation hard surfaces parking lots, sidewalks, entrances, roadways for debris, trash, cigarette butts, etc. and dispose of at the RDF Trash dock. Trash collected shall not be brough back into the building but will be transported via the SAL to the RDF Trash Dock

5.4.8. Walk-Off Mats. This requirement is priced as a separate CLIN in the J-B1 schedule of pricing and may be subject to reduction or cancellation by the Government upon notification by the Contracting Officer.

5.4.8.1 The Contractor shall provide cyclic Walk-Off Mats shampoo services throughout the Pentagon Reservation on a quarterly basis to locations identified by the COR. Walk-Off Mats shampoo schedule will be preapproved by the COR in advance by verifying the locations of the Walk-Off Mats to be shampooed.

C.5.5 Performance Base Matrix

Performance-Based Matrix Desired End Result(s) Requirements Performance Standards Quality Assurance

Inspection Method

Incentive

The Contractor shall provide custodial services at all times as explained in;

SECTION E -

INSPECTION AND

ACCEPTANCE

FAILURE TO

PERFORM

E-1 CONSEQUENCES

OF CONTRACTOR’S

FAILURE TO

PERFORM SERVICES

The Contractor shall perform all of the contract requirements.

The Contractor is responsible for maintaining an effective Quality Control Program during the course of the contract. Failure to maintain adequate quality control may result in Termination for Default. The Government may apply one or more surveillance methods to determine Contractor compliance and may deduct an amount from the Contractor’s invoice or otherwise withhold

Floors 5.1.

5.2.

5.2.1.1.

5.2.1.2.

5.2.1.3.

5.2.1.4.

5.2.1.5.

5.2.1.7.

5.2.1.9.

Floors are clean and maintained in uniform appearance with no sanitation-related safety hazards present.

Baseboards are free of floor cleaning residues and marks.

All items moved during cleaning are returned to their original position.

Terrazzo floors are clean “Burnished” and maintained to have a consistent and uniform high luster.

Elevator floors are cleaned and have a consistent and uniform high luster.

Elevator pits are not used for floor sweepings or drains.

Methods include but are not limited to 100% inspection, random sampling, planned sampling, incidental inspections and validated customer complaints.

Final and interim

CPARS

performance evaluations for use in future Government source selections.

payment for unsatisfactory or nonperformed work.

Surveillance methods include, but are not limited to, 100% inspection, random sampling, planned sampling, incidental inspections and validated customer complaints. The Government reserves the right to change surveillance methods at any time during the contract without notice to the Contractor. In the case of unsatisfactory or nonperformed work, the Government:

See Section E for Additional Consequences.

Re-waxed floors

5.1.

5.2.

5.2.1.1.

5.2.1.2.

5.2.1.3.

5.2.1.4.

5.2.1.5.

5.2.1.7.

5.2.1.9.

Stripped floors: Floor is i.e., free of dirt, stains, deposits, wax, finish, water, and cleaning solutions and is ready for the reapplication of floor finish.

Sealed floors: Uniform appearance with all evidence of splashing on baseboards, kick plates, partitions and furniture / fixtures completely removed.

Re-waxed floors: Floors have a uniform high luster shine.

All moved items during stripping, sealing, and waxing are returned to their original position.

Floors meet or exceed 0.5 – 0.6 slip/trip/fall coefficient.

Walls/Ceiling

5.1.

5.2.

5.2.1.1.

5.2.1.2.

5.2.1.3.

5.2.1.4.

5.2.1.5.

5.2.1.7.

5.2.1.9.

All surfaces are clean, free of dust, marks, and spills.

Surfaces are not damaged during cleaning operations.

Air-registers are clean and free of dust.

Doors

5.1.

5.2.

5.2.1.1.

5.2.1.2.

5.2.1.3.

5.2.1.4.

5.2.1.5.

5.2.1.7.

5.2.1.9.

All door surfaces are clean.

Door handles and plates are free of tarnish, streaks, stains, and hand marks.

Elevator door tracks clean.

Drinking Fountains

5.1.

5.2.

5.2.1.3.

5.2.1.8.

All surfaces, including orifices, bubblers, and drains are clean and disinfected.

Glass to include mirror and Plexiglas, and plain glass

5.1.

5.2.

5.2.1.1.

5.2.1.2.

5.2.1.3.

5.2.1.4.

5.2.1.5.

5.2.1.6.

5.2.1.9.

5.2.2.1.

5.2.2.2.

All surfaces are clean, free of smudges, streaks, and hand marks.

Glass surfaces are disinfected.

Restrooms, showers, kitchenettes

5.1.

5.2.

5.2.1.1.

5.2.1.2.

All surfaces fixtures are clean.

Metal surfaces polished.

All product dispensers are functional and not damaged.

Paper and soap products are stocked at all times.

COR notified whenever graffiti cannot be removed.

Restroom floors are clean but not waxed.

Trash Containers

5.1.

5.2.

5.2.1.1.

5.2.1.2.

5.2.1.3.

5.2.1.4.

5.2.1.5.

5.2.1.7.

5.2.1.9.

5.3.

5.4.4.

No trash container, including sanitary-napkin receptacle are left full or overflowing.

The area surrounding the container is clean.

The container is clean and Wheels are quiet.

All trash that falls while transporting is collected and removed.

Plastic trash can liners are replaced as necessary.

Trash containers are in original locations after servicing.

Items near trash receptacles marked “TRASH” are removed.

Trash is not transferred from cart to cart in Corridor space.

All collected trash is transported to a Government provided container located at the RDF Trash Dock.

Recycle Bins

5.1.

5.2.

5.2.1.1.

5.2.1.2.

5.2.1.3.

5.2.1.4.

5.2.1.5.

5.2.1.7.

5.2.1.9.

5.4.4.

No recycle bin (Cardboard or Fiberglass) is left full or overflowing.

The bin exterior and interior are clean.

The area surrounding the bin is clean and clear of recyclables and trash.

Bins in need of repair or missing are reported to the COR within 24 hours for replacement.

Recyclables are not disposed of as trash.

All recyclables that fall during removal are retrieved and properly handled.

The plastic recycle bin liners are replaced as necessary.

The recycle bin is in its original location after emptied.

Recyclables are not transferred from cart to cart in Corridor space.

All collected recyclables are transported to a Government provided designated container located at the RDF Trash Dock.

Trash/Recycle Carts

Carts are clearly labeled / Stenciled with company name and number.

Carts are clean and in good repair.

Carts are quiet.

Carts are not parked in Corridors full and unattended.

Carts are not loaded to obstruct vision of operator.

Trash/Recyclables carts are not staged in Corridors.

Cart wheels are quiet.

Absolutely no leaks from carts.

Carts are covered when necessary to prevent litter or odor.

Windows

5.2.2.

5.2.2.1.

5.2.2.2.

Cleaning scheduled between 7:30 A.M. to 8:30 P.M., Monday through Friday, excluding Government holidays unless approval obtained from the COR.

Cleaning schedule is coordinated with tenants one week in advance by written notification.

Interior window frames and sills are clean.

Carpet surface

5.4.5.

5.4.5.1.

5.4.5.2.

5.4.8.

5.4.8.1.

Carpet spot clean per Original Equipment Manufacturer (OEM), free of stains and spots.

Carpet is clean and free of excess moisture upon completion of task, “Caution – Wet Floor” signs posted while carpet is wet due to spot cleaning.

Damaged carpet or un-removable stains are reported to the COR within twenty-four (24) hours.

All Carpet Shampoo requests are pre-approved by the COR through Maximo.

Elevators / Escalators

5.2.1.6.

5.2.1.11.

Elevators / Escalators are cleaned in accordance with Original Equipment Manufacturer (OEM) requirements and returned to service after janitorial services have been completed.

Floors are clean with high luster.

All interior surfaces horizontal and vertical are clean, free of dirt and dust.

Hand rails are clean and disinfected.

Escalator glass is clean free of smudges.

External Elevator doors are clean free of smudges, and door tracks are free of dirt and debris.

Business Relationship 6.0 7.0

The Contractor shall follow FAR Part 1 principles of collaboration and cooperation, committed to customer satisfaction, and has a business-like concern for the interest of the customer.

Safety

7.6

Emergency assistance numbers and instructions are conspicuously posted.

An effective and active safety, first aid, hazardous material handling, blood-borne pathogen, and asbestos awareness training schedule is performed.

Contractor employees are familiar with all building fire alarm messages.

All accidents are reported, using OSHA supplemental form 101 and submitted with full cooperation given to the COR.

All oil or hazardous substance spills are reported to the COR and or the Building Manager.

All personnel use the proper Personal Protective Equipment for the task at hand.

All PPE meets NIOSH, MSHA, and ANSI requirements. All PPE is maintained and clean.

Employees, occupants, and visitors protected from injury using OSHA standards.

Submittal Plans & Reports 7.0

Cause of Deficiency

Corrective Action 6.9

Trends

Independent audit

100 percent of all reports accurately reflect task performance

Actual cause of performance problem correctly identified.

Corrective actions implemented in a timely manner and satisfactory resolve performance problem

Performance trends accurately identified and appropriately acted upon

Inspection system independently audited to ensure validity of results.

Part 6: Requierments

6.1. Administrative Requirements

6.1.1. Badges. All personnel working on this contract shall obtain and be able to retain a building access badge. This requires a favorable National Crime Iformation Check (NCIC). All personnel working on this contract must be able to have unescorted service to the Pentagon.

6.1.2. Clearances. The Contractor shall provide employees with a Top Secret Clearance for service in secured spaces.

6.1.3. Language. All personnel working on this contract shall be able to understand and read Einglish at a level that allows them to successfully conduct their tasks, respond to emergencies and take guidance from Government personnel.

6.1.4. Key Personnel. When contract work is in progress, the Contractor PM or alternate shall be available at all times during regular hours of operation to receive notices, reports, or requests from the COR or his authorized representative. All Key Contractor personnel shall have the ability to speak, read, write and understand English to successfully perform the task(s) without translation.

6.1.5. Project Manager (PM). The PM shall have at a minimum five (5) years of relevant project management experience.

6.1.6. Assistant Project Manager (APM). The APM shall have at a minimum four (4) years of relevant project management experience and are able to execute PM duties in the absence of the PM.

6.1.7. Quality Control Manager (QCM). The QCM shall have at a minimum five (5) years of relevant QC Manager experience.

6.1.8. Supervisors. At least one supervisor shall be present at the work site at all times when contract work is in progress and shall have the authority to act for the Contractor on a day-to-day basis and to sign inspection reports and all other correspondence on behalf of the Contractor.

6.2. Emergency Situation Procedures. Contractor shall coordinate with the safety office to develop procedures for the Contractor’s role in the event of an emergency evacuation of one or all buildings. Contractor shall ensure all employees are organized, trained, and participate in building fire and civil defense drills. Contractor shall ensure that all employees report fire, hazardous conditions, maintenance deficiencies, graffiti, and evidence of pests.

6.3. Energy Conservation. Contractor shall fully support and participate in the energy-conservation program within the facilities. Ensure contractor personnel use lights or other energy-consuming equipment only in areas where and when work is actually being performed, and that lights are turned off, and equipment secured when not in use or needed. Fully support and participate in the recycling program within the Pentagon.

6.4. Contractor Employee Training. Contractor shall provide at contract start, for COR acceptance, a comprehensive employee training plan that ensures all employees are aware of appropriate behavior while working on a Government facility. Suggested topics:

• Emergency Awareness

• Health and Safety

• Do not adjust mechanical equipment controls for heating, ventilation, and air-conditioning systems.

• Turn off water faucets and valves when not needed.

• Close windows and turn off lights and fans when not in use.

• Turn in found articles to the COR.

• Notify security personnel on duty when an unauthorized or suspicious person is seen on the premises.

• Report safety hazards immediately and maintenance deficiencies promptly.

• Report immediately conditions or circumstances that prevent the accomplishment of assigned work.

• First Aid

• Blood-borne Pathogen

• Asbestos-Awareness.

• Use, handling, and storage of hazardous materials according to the Hazard Communication Standard (29

CFR 1910.1200)

• First Responder Awareness training (29 CFR 1910.120 (q))

6.5. Meetings. The Contractor shall notify the COR at least five (5) days in advance of all safety meetings. The Contractor shall review the effectiveness of the safety effort, resolve current health and safety problems, provide a forum for planning safe operations and activities, and update the accident prevention program.

6.6. Damage to Government Property. The Contractor shall immediately report any damage of Government Property to the COR. The Contractor shall be responsible for any damage caused by Contractor operations.

6.7. Quality Control (QC). Within 15 dyas from contract start, the Contractor shall submit to the COR a complete QC Program for review and approval to ensure that requirements are fulfilled as specified. Failure to timely submit the QC plan or submit an approved plan shall be considered a default by contractor. At minimum, the Contractor shall include the following elements in the program:

• A comprehensive inspection system of all the scheduled and unscheduled services required in this document.

• The name(s) and contact information of the designated QC Inspector(s) and their backups who will be performing the inspections.

• A proactive methodology to identify and correct problems before the COR is made aware of such problems or deficiencies.

• An organized, current file of all Contractor conducted inspections, corrective actions taken, and follow-up inspections.

• Government receipt of all QC reports same day generated.

6.8. Environmental Management. In order to comply with federally mandated environmental preference programs and Department of Defense (DOD) “Green Procurement Program” (GPP) policy, the Government requires the use of environmentally preferable products and services. These program elements include: recovered material products, energy and water efficient products, alternative fuels and fuel efficiency, bio-based products, non-ozone depleting substances, priority chemicals, and environmentally preferable products. These program elements are described on the Office of the Federal Environment Executive website (http://www.ofee.gov).

6.9. Materials and Products. Cleaning products required in the performance of this PWS shall meet as a minimum, Green Seal Product Standards (http://www.greenseal.org/findaproduct/index.cfm). If it is determined that a product does not meet Government performance requirements, the contractor shall submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Products that fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/cpg) shall meet the minimum recovered (recycled) content. Bio-based products shall be used upon issuance of the bio-based product listing from the United States Department of Agriculture (USDA) (http://www.usda.gov). The contractor shall purchase and use Energy Star or other energy efficient items listed on the Department of Energy’s Federal Energy Management Program (FEMP) Product Energy Efficiency Recommendations product list. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract. Before implementing any change that will result in a change to the contract price, the contractor shall submit to the Contracting Officer a price proposal within 30 calendar days following receipt of the change. An equitable adjustment (increase or decrease) will be negotiated, if applicable, under the “Changes” clause of the contract.

6.10. Required Submittals and Reports.

6.11. Management and Environmental Stewardship Plan (MESP). Within 10 days after contract award the Contractor shall submit a MESP for approval by the COR. The Contractor shall make such revisions to the MESP as are deemed necessary by the COR. The MESP will be reviewed and updated annually, and as required. The Contractor shall include in the MESP:

• Their written policy stating its commitment to environmental management, employee health and safety, and the use of environmentally preferable products.

• A comprehensive list of materials, their associated label and MSDS/SDS, and the intended purpose of each material to be used on this requirement. Once this materials list is approved by the COR, the Contractor shall only use materials from this list in the building. Any alternative material must be approved in writing by the COR.

• A plan of how it will keep abreast of the development and increasing availability of EPP and how EPP products will be incorporated into contract performance.

• A plan of how it will conform to the Comprehensive Procurement Guidelines (CPG) published by EPA with respect to recovered material products.