Attachment_07_Performanc_Requirements_Summary.pdf

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

1.0 Overview. This PRS summary identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to surveil all services called for in the contract to determine whether or not the performance objectives and goals were met.

1.1. This PRS;

1.1.1 Lists the performance objectives for the required service that the Government will surveil.

1.1.2 The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services” and

“Default”.

1.1.3 Will be used as the baseline to develop a QASP. The QASP will identify the surveillance methods the Government will use to evaluate the contractor’s performance.

1.1.3.1 Surveillance methods may include: Random Sampling, 100 Percent Inspection, Periodic

Surveillance, Validated Customer Complaint, or any combination of the methods.

1.1.3.2 Methods of surveillance can change after contract award based on, but not limited to:

a. Acceptance of a contractor QC plan.

b. A partnering agreement which established the metrics to be used.

c. Contractor performance.

1.2 Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance at no cost to the Government is the preferred method of correcting any unacceptable performance. The contractor shall provide the Government written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

Performance Requirements Summary

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objectives Standard Performance Threshold Method of

Surveillance

PRS #1:

The Contractor will develop and maintain current data base models, analyze and recommend enhancements, ‘ad hoc’ tools, and analytic methodologies based on existing data repositories.

Analyze data and produce ‘short-notice’ decision-support products.

Provide experienced business process analyst to work with government counterparts to model workflows, trace processes, identify inefficiencies, and recommend solutions. Travel with government representatives to locations, as required. Support financial systems roll-out.

Support DSCA Headquarters decision-making processes with financial analysis, short-notice and ad hoc reporting products.

Gather and document business requirements and system views.

Build briefings for leadership.

Perform necessary coding and testing of linking the business/logic layer to the backend data layer. Providing recommendations based upon analysis and findings. Lastly, resolve technical issues through provided helpdesk support.

Design, Develop, and Deploy

Specialized

Analytic Toolsets

100% on-time delivery of assigned tasks and required delivery dates.

Document Quality:

Multiple Revisions may be required—100% turn-in of requested documents

90% accuracy and completeness of drafts.

100% resolution of all issues, accuracy and completeness of final draft.

Timely resolution of customer identified and/or logged issues.

Periodic review of suspense deadlines. 100% review of all documents, and customer complaints.

PRS #2: Implement

The contractor will provide

‘finished’ analytics tools for end-users to use through existing portals (BSmart, FEDmart) without extensive training or analyst support. Integrate with legacy systems teams to ensure unity of effort. Provide training, user guides, and facilitate access to helpdesk support as required.

Gather and document business requirements and system views.

Build briefings for leadership.

Perform necessary coding and testing of linking the business/logic layer to the backend data layer. Providing recommendations based upon analysis and findings.

Review and update business requirements and impacted data flows and system documents and views. Implement and test updates and enhancements in system(s). Provide business and system recommendations based upon analysis and findings.

Lastly, resolve technical issues through provided helpdesk support.

Analytic

Capabilities to

Legacy Systems

100% on-time delivery of

100% resolution of all logged issues.

Periodic review of suspense deadlines. 100% review of all documents, and

PRS #3:

The Contractor will develop and maintain current data base models, analyze and recommend enhancements, ‘ad hoc’ tools, and analytic methodologies based on existing data repositories.

Analyze data and produce ‘short-notice’ decision-support products.

Provide experienced business process analyst to work with government counterparts to model workflows, trace

Refine and

Enhance

Specialized

Analytic Toolsets

100% on-time delivery of

100% resolution of all

Periodic review of suspense deadlines. 100% review of all documents, and processes, identify inefficiencies, and recommend solutions. Travel with government representatives to embassies or other locations, as required. Support financial systems roll-out.

Support DSCA Headquarters decision-making processes with financial analysis, short-notice and ad hoc reporting products.

Gather and document business requirements and system views.

Build briefings for leadership.

Perform necessary coding and testing of linking the business/logic layer to the backend data layer. Providing recommendations based upon analysis and findings. Lastly, resolve technical issues through provided helpdesk support.

Timely resolution of customer identified and/or logged issues.

PRS #4:

The contractor will provide

‘finished’ analytics tools for end-users to use through existing portals (BSmart, FEDmart) without extensive training or analyst support. Integrate with legacy systems teams to ensure unity of effort. Provide training, user guides, and facilitate access to helpdesk support as required.

Gather and document business requirements and system views.

Build briefings for leadership.

Perform necessary coding and testing of linking the business/logic layer to the backend data layer. Providing recommendations based upon analysis and findings.

Review and update business requirements and impacted data

Refine and Extend

Analytic

Capabilities to

Legacy Systems

100% on time delivery based on required delivery date

100% resolution of all logged issues.

Periodic review of suspense deadlines. 100% review of all documents, and

DELIVERABLES SCHEDULE

Deliverable or

Milestone

To: Medium: Delivery Date

Kickoff Meeting

Minutes

COR Electronic, hardcopy

5 working days after kickoff

Project Plan COR Electronic, hardcopy

30 days after kick off meeting

Monthly Status Report

(MSR)

COR Electronic, hardcopy

NLT the 30th day of the following month

Trip Reports COR Electronic, hardcopy

5 working days after completion of trip