PWS_Microsoft_True_Ups.doc

Defense Security Assistance Development Center

Performance Work Statement Microsoft Software Assurance and True Ups Service & Support 07 November 2016

1. Introduction: This requirement is for the renewal and purchase of Microsoft Software Assurance service and support and True Ups. This revised PWS provides specific identified Microsoft Enterprise agreement for software assurance along with the possible True-Ups necessary for DSADC.

2. Background: To provide support, maintenance and software assurance for licensing, DSADC needs to renew and purchase Microsoft technical support and software. The Microsoft suite of software is critical, from creating documents, spreadsheets and databases to sending e-mail and file sharing, Microsoft products play very important role in DSADC’s everyday business.

3. Product Description/Specifications:

Scope of work includes: Support for the Microsoft software listed below. This acquisition includes yearly software assurance support and maintenance of various Microsoft software identified below as the Enterprise Agreement. Additional True-Ups (to include software assurance to the end of the contract) are identified in the table below the enterprise agreement list. Support includes the ability to contact the company via telephone and online from 5:00 AM through 6:00 PM Mountain Time, Monday through Friday, excluding federal holidays for troubleshooting and repair of software problems. The contractor shall provide a toll free 800 telephone number and access to online support for the support/service. Below is the required support/maintenance for the year.

Items Required:

Item Name Enterprise Products

Quantity OfficeProPlus ALNG SA MVL Pltfrm

WINE3perDVC ALNG SA MVL Pltfrm

EntCAL ALNG SA MVL Pltfrm UsrCAL wSrvcs PrjctPro ALNG SA MVL w1PrjctSvrCAL

VisioPro ALNG SA MVL

VSEntwMSDN ALNG LicSAPk MVL

VSEntwMSDN ALNG SA MVL

VSProwMSDN ALNG SA MVL

SQLSvrEntCore ALNG SA MVL 2Lic CoreLic

SysCtrDatactrCore ALNG SA MVL 2Lic CoreLic SysCtrStdCore ALNG SA MVL 2Lic CoreLic

WinSvrDCCore ALNG SA MVL 2Lic CoreLic

WinSvrSTDCore ALNG SA MVL 2Lic CoreLic

SQLSvrStdCore ALNG LicSAPk MVL 2Lic CoreLic WinSvrDCCore ALNG LicSAPk MVL 2Lic CoreLic WinSvrDCCore ALNG SASU MVL 2Lic

TRUE-UP’s Part Number(SKU)

Product Description

269-12442 OfficeProPlus ALNG SA MVL Pltfrm

KV3-00353

WINE3perDVC ALNG SA MVL Pltfrm 76A-00016

EntCAL ALNG SA MVL Pltfrm UsrCAL wSrvcs H30-00238

PrjctPro ALNG SA MVL w1PrjctSvrCAL D87-01159

VisioPro ALNG SA MVL

MX3-00115

VSEntwMSDN ALNG LicSAPk MVL

MX3-00117

VSEntwMSDN ALNG SA MVL

7JQ-00343

SQLSvrEntCore ALNG SA MVL 2Lic CoreLic

9EP-00208

SysCtrDatactrCore ALNG SA MVL 2Lic CoreLic

9EN-00198

SysCtrStdCore ALNG SA MVL 2Lic CoreLic

9EA-00278

WinSvrDCCore ALNG SA MVL 2Lic CoreLic

9EM-00270

WinSvrSTDCore ALNG SA MVL 2Lic CoreLic

7NQ-00302

SQLSvrStdCore ALNG LicSAPk MVL 2Lic CoreLic

9EA-00039

WinSvrDCCore ALNG LicSAPk MVL 2Lic CoreLic

9EA-00307

WinSvrDCCore ALNG SASU MVL 2Lic WinSvrStdCore Ste CoreLic

4. Deliverables:

Written and/or electronic notification from the vendor stating that the subject items are available/delivered. Notification shall include any serial numbers or account/invoice numbers assigned to the items, allowing the government to contact the vendor for technical/warranty support as needed.

5. Security/Sensitivity: All work associated with this PWS is UNCLASSIFIED.

Sensitivity – No access is required for non-U.S. citizen government and contractor personnel.

6. Government Furnished Equipment (GFE)/Government Furnished Information (GFI) Government Furnished Software (GFS): N/A

7. Task Monitors (TMs)/COR:

Primary Task Monitor & Ship To Address:

Name: Mr. Trey Brown Organization: Defense Security Assistance Development Center

Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055

Phone: (717) 605-9029 Fax: (717) 605-9319 E-mail: trey.h.brown.civ@mail.mil Alternate Task Monitor & Ship To Address:

Name: Mr. Bob Hoffmann Organization: Defense Security Assistance Development Center

Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055

Phone: (717) 605-9083 Fax: (717) 605-9319 E-mail: Baptist.w.hoffmann.civ@mail.mil Primary Contracting Office Rep (COR) & Invoice:

Name: Mr. William Ritcher Organization: Defense Security Assistance Development Center

Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055

Phone: (717) 605-9078 Fax: (717) 605-9319

E-mail: William.j.ritcher2.civ@mail.mil Contracting Office:

Name: Toni Davis, Contract Specialist Organization: Defense Security Cooperation Agency

Address: 201 12th St South, Suite 107, Arlington, VA 22202-5408

E-mail: toni.m.davis3.civ@mail.mil

8. Other Direct Costs: N/A

9. Contract Type: Firm Fixed Price

10. Contracting POC: The POC for any contracting issues is:

Name: Toni Davis, Contract Specialist Organization: Defense Security Cooperation Agency

Address: 201 12th St South, Suite 107, Arlington, VA 22202-5408

E-mail: toni.m.davis3.civ@mail.mil

11. Document Review: N/A

12. Document Deliverable Criteria: N/A

13. Other Pertinent Information or Special Considerations: N/A

14. Contractor Travel: N/A

15. Section 508 Accessibility standards:

The following Section 508 Accessibility Standards (Technical Standards and Functional Performance Criteria) are applicable to this acquisition:

Technical Provisions

1194.21 - Software Applications and Operating Systems Functional Performance Criteria

1194.31- Functional Performance Criteria

Information, Documentation, and Support

1194.41 - Information, Documentation, and Support

16. Invoices –

Invoices shall be submitted electronically via Wide Area Workflow (WAWF) to:

Mr. William Ritcher Defense Security Assistance Development Center

5450 Carlisle Pike, Bldg 107 North

Mechanicsburg, PA 17055

Ph: (717) 605-9078 Fx: (717) 605-9007

William.j.ritcher2.civ@mail.mil

17. Period of Performance: The Period of Performance for the base year for the Software Assurance support shall be December 30, 2016 through December 30, 2017. The Period of Performance for the option years shall be as follows:

Option Year One: December 31, 2017 through December 30, 2018 Option Year Two: December 31, 2019 through December 30, 2020

18. Place of Performance: The contractor shall provide the support at:

Defense Security Assistance Development Center

Attn: Trey Brown or Mr. William Ritcher 5450 Carlisle Pike, Bldg 107 North

Mechanicsburg, PA 17055

19. Performance Objectives Summary

Performance Objective

Method of Surveillance

PRS #1

Provide support for technical issues and troubleshoot and repair software problems (Para.3 in PWS)

Provide a response within four hours or less of receipt of call or online request for assistance of support

Surveillance

PRS #2 Provide software updates in a timely manner.

(Para.3 in PWS)

Periodic Surveillance

PRS #3

Provide a Point of Contact (POC) that facilitates problem resolution support and support assistance. (Para.3 in PWS) Provide a point of contact for support services to the technical POC that responds to requests for assistance within two hours

95% on time response.

Periodic Surveillance

20. Deliverables

Quality Control Plan (Para.3 in

PWS)