Head of MSP Programs Resume.pdf
PDF 67 KB Posted
- Attached to
- Enterprise Temporary Help Services
- Contract number
- PRF71
- Issued by
- Massachusetts
About this file
This document is a professional resume for Brian Knapp, detailing his extensive experience in operations, managed service programs (MSPs), and IT staffing across multiple companies including Sevenstep (Boston, MA), MDI Group (Atlanta, Georgia), and Spherion (Phoenix, Arizona). His career spans roles from Programmer Analyst to Head of MSP Programs, with significant operational leadership experience in Arizona, Georgia, and multi-state territories including Colorado, New Mexico, and Utah.
The resume highlights Knapp's expertise in vendor and partner management, contracts administration, business intelligence and analytics, and workforce management solutions. Throughout his career, he has managed large teams and supported extensive contractor and client networks, with responsibilities including sales, recruiting, service delivery, and operational leadership. His professional background demonstrates a strong track record of exceeding financial expectations, developing talented teams, and providing comprehensive IT professional services across various organizational levels.
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Other files
| File | Type | Posted |
|---|---|---|
| PRF71_CUG_03.12.2025.pdf | ||
| Bidders Questions and Answers.xlsx | XLSX spreadsheet | |
| Certificate of Non-Collusion - Sevenstep.pdf | ||
| MSP Org Chart.pdf | ||
| MSP Program Manager - Job Description.pdf | ||
| PRF71 Bidders Submission Checklist - Sevenstep.docx | DOCX document | |
| Sevenstep Remote Worker Policy - Commonwealth of MA.pdf | ||
| Sevenstep-MRP Business Continuity Policy.pdf | ||
| Comm of MA MSP_FAQ Guide_FINAL.pdf | ||
| Length Of Stay Audit Summary.pdf | ||
| PRF71_CUG_03.12.2025.docx | DOCX document | |
| RFR Amendment Issued 1.13.2020.docx | DOCX document | |
| Senior Manager Resume~1.pdf | ||
| Senior Manager Resume~2.pdf | ||
| Commonwealth Pricing Clarifications Questions - PRF57 - Sevenstep Responses - 03132020.docx | DOCX document | |
| Intent to post Temp Help Services PRF71 05_24 19.docx | DOCX document | |
| Program Manager Resume.pdf | ||
| PRF71-Intent to Award Notification_04212020.docx | DOCX document |
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Text version
Brian Knapp 321 West Hackberry Rd, Chandler, Arizona 85248
Phone: 602.803.2478 E-mail: brian.knapp@sevensteprpo.com
LinkedIn: https://www.linkedin.com/in/bcknapp
Summary
Results-oriented and technically proficient Operations and Information Services Professional with expertise in the Operations, Sales, Management, Vendor and Partner Management and the delivery of IT Professional Services, Managed Service Programs (MSPs), Contingent Workforce Management Solutions, and Consultative Staffing. Proven record of consistent revenue and market share growth throughout the last eighteen years. Capable of operating autonomously or within a structured corporate environment. Uniquely skilled as a knowledgeable, experienced operations leader and as a strong sales management leader. Reputation for building strong, cohesive, loyal and successful teams with an emphasis on customer service.
Objective
Seeking an Executive Level Operations position with a progressive company with a history of success and stability whereby my skills, competencies and experience can be leveraged to the greatest extent.
Experience Head of MSP Programs (12/2018 – Present) Sevenstep (Boston, MA) Leader of the Sevenstep MSP Service Line and responsible for all of Sevenstep’s MSP programs.
Primarily responsible for MSP Operations to include Vendor and Partner Management, Contracts Administration, Business Intelligence & Analytics, Human Resources, and staff Productivity Tools, Chief Operating Officer (1/2017 – 12/2018) MDI Group (Atlanta, Georgia) MDI Group’s “Chief of Staff”. Member of the MDI Group Executive Team and primarily responsible for Operations, Vendor and Partner Management, Sales Enablement, Managed Services Programs (MSP’s), Contracts Administration, Business Intelligence & Analytics, Human Resources, and staff Productivity Tools, Directly managed a staff of 18 and directly supported 75 internal staff, 340 contractors and over 100 clients.
Executive Vice-President, Operations (7/2012 – 12/2016) MDI Group (Atlanta, Georgia) Member of the MDI Group Executive Team and primarily responsible for Operations, Vendor and Partner Management, Sales Enablement, Managed Services Programs (MSP’s), Contracts
Resume: Brian Knapp
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Administration, Business Intelligence & Analytics, Staff Performance and Dashboards, Human Resources, and staff Productivity Tools, Directly managed a staff of 6 and directly supported 65 internal staff, 300 contractors and over 100 clients.
Vice-President, Service Delivery (1/2011 - 7/2012) MDI Group (Atlanta, Georgia) Member of the MDI Group Executive Team and primarily responsible for Operations, Sales Enablement, Business Intelligence & Analytics and staff Productivity Tools. Primary emphasis on driving fulfillment across the company to successfully provide MDI Group’s services to MDI Group’s clients.
Managing Director (7/2003 - 1/2011) MDI Group (Phoenix, Arizona) Full responsibility for MDI operations in the State of Arizona, to include the sales, recruiting, and delivery of IT Staffing and Professional Services. Consistently exceeded financial and performance expectations, ultimately being selected to the company’s President’s Club four times. Developed an extremely talented and diverse sales and fulfillment organization that consistently ranked in the top tier of the company, both as a market and as individuals.
Managing Director (7/2000 - 7/2003) Spherion (Phoenix, Arizona) Full P&L responsibility for a $40M territory that included Arizona, Colorado, New Mexico and Utah.
Responsible for sales management, pre-sales support, solutions development, proposal creation and contract negotiation. Managed an internal staff of 11 and a consulting staff of 128. Maintained professional relationships with and oversaw the delivery of IT Services to Spherion’s clients.
Practice Director (1/1999 - 7/2000) Spherion (Phoenix, Arizona) Full P&L responsibility for a $6M Application Development and Integration Practice that was focused primarily on servicing the Phoenix metro area. Managed a consulting staff of 2 Managing Consultants, 10 Senior Consultants and 60 Consultants. Performed in a sales support role, providing technical expertise and crafting solutions for Spherion clients.
Managing Consultant (3/1998 - 1/1999) Spherion (Phoenix, Arizona)
Responsible for the design and architecture of the Student Accountability Information System a $6M, 3-year custom development effort. Performed as Team Lead for approximately half of the overall development effort.
Senior Programmer Analyst (10/1996 - 3/1998) Avnet (Phoenix, Arizona)
Programmer Analyst (1/1993 - 10/1996) Samaritan Health System (Phoenix, Arizona)
Resume: Brian Knapp
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Education Arizona State University Bachelors of Science, Computer Information Systems (1990)
File details come from the government source that posted it. Updated .