Attachment 11 - Quality Assurance Survealliance Plan.docx

H92240-22-R-0005

Quality Assurance Surveillance Plan (QASP) Joint Terminal Attack Controller (JTAC) Instructor FTE Support

NAVAL SPECIAL WARFARE COMMAND

1.0 PURPOSE

Ensure that the contractor performs in accordance with performance metrics set forth in this document.

2.0 AUTHORITY

FAR 52-212-4(a), Inspection/Acceptance, which provides for inspections and acceptance of the articles, services, and documentation called for in the contract.

3.0 SCOPE

The contractor is responsible for management and quality control actions necessary to meet quality standards set forth by the contract. The QASP provides Government surveillance and oversight of the contractor’s work to ensure they are timely, effective and deliver the results specified in the contract

4.0 RESPONSIBILITIES

The Government responsibilities for the implementation of this QASP are:

· Contracting Officer (CO) – The Contracting Officer shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

· Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

5.0 METHODS OF QA SURVEILLANCE

The below methods of surveillance shall be used in the administration of this QASP. The QASP:

· Random Checks/Inspections by the COR – Random checks will be conducted by the COR to ensure compliance with the contract terms and conditions. Inspections may be scheduled or unscheduled, as required.

· Customer Feedback – Formal student surveys or written student complaints will be used to measure compliance with the contract award and document deficiencies.

6.0 Ratings

Metrics and methods are designed to determine if performance meets or does not meet a given standard and acceptable quality level.

A rating scale shall be used to determine a positive or negative outcome. The following ratings shall be used:

a. POSITIVE- PASS

b. NEGATIVE- FAIL

7.0 DOCUMENTATION

The COR will maintain a Quality Assurance Surveillance file with all complaints, surveys/critiques, recommendations, and any other performance items. These will be retained for the life of the contract and will be forwarded to the CO upon request. The Quality Assurance Surveillance file shall contain:

· Copies of letters of appointment for the COR.

· A copy of the contract and all modifications.

· A copy of the QASP and all subsequent revisions.

· Memoranda for the record or minutes of any meetings with the contractor.

· All complaints, surveys/critiques, recommendations, and any other performance items.

8.0 ANALYSIS OF CONTRACTOR PERFORMANCE

The COR will analyze all surveys and complaints to determine if increased or decreased surveillance is required to bring the contractor’s work up to the standards specified.

The COR will provide an annual report of performance to the CO and the Contractor.

9.0 PERFORMANCE EVALUATION MEETINGS

The Contractor’s Program Manager may request to meet with the COR to review the contractor’s performance and contractor reports issued during the period. A mutual effort will be made to resolve all problems identified. ` Deliverable or Service Requirement

Measurement or Metric Performance Standard

Surveillance Procedures to be taken when performance standards are not met

Failure in more than any 3 metrics below or continued failure in any or all of the below performance work metrics may cause the contractor to be penalized.

Accuracy

PWS

Timeliness & Accuracy

Deliverables: Contractor to supply all required deliverables.

Training Folders Digital Training Record (AJACTs or current system) Monthly Status Report MSR Meeting Minutes Training Statistics Report Post-Award Conference Summary Special Material Requirements JTAC Program Annual Review Report Academic Course Changes Continuing Education and Training Curriculum Updates

Customer Feedback FAR Clause 52.212-4(a) – Inspection/Acceptance

Customer Feedback FAR Clause 52.212-4(a) – Inspection/Acceptance

Overall Contract Performance

Services to be provided

· If performance is within acceptable levels, it will be considered to be Acceptable. If not, overall performance may be considered Unacceptable.

INCENTIVES/DISINCENTIVES:

The COR shall make an annual report on Contractor Performance. The contractor’s failure to achieve satisfactory performance under the contract, reflected in the COR’s annual report, may result in termination of the contract and may also result in the loss of future Government contracts or any other remediation identified by the Government. Additionally, the contractor’s failure to achieve satisfactory performance under the contract may also result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.