Sec_H_Special_Contract_Requirement_++Amend_0001.pdf

H.C. SPECIAL CONTRACT REQUIREMENTS

CUSTODIAL AND RELATED SERVICES

HC.1 CONTRACTOR RESPONSIBILITIES

HC.1.0 Supervisors

A supervisor shall be available at all times when the contract work is in progress to receive notices, reports, or requests from the CO or their designee. The Contractor shall furnish the CO or their designee with a list of telephone numbers where an authorized representative may be contacted seven (7) days per week at any hour of the day or night to provide required services. This list shall be submitted to the COR 7 calendar days prior to contract start date. This list shall be updated when necessary.

HC.1.1 Communication The Contractor is responsible for complying with the agreed upon Communication Plan required in Section CC.8 of the specification. The Contractor shall provide key operational personnel (managers or supervisors) with portable electronic means to communicate with GSA (and PBS National Contact Center) for service calls, emergencies, status updates of projects, etc. It is the Contractor’s responsibility to ensure that any communication devices provided work effectively in the building. Electronic receiving and transmitting methods may include the following:

A text-messaging device used to send and receive messages. The Contractor is responsible for all costs associated with the electronic messaging device. Some examples are two-way pager (Nextel), cell phone with text messaging, iphones, BlackBerry, etc.

The use of Fax receiving and sending equipment is acceptable only as secondary communication method for locations that have problems with no or poor quality wireless device signal strength. Delayed receipt due to combined usage of voice and fax on the same line is not acceptable.

HC.1.2 Training The Contractor shall provide employees with training to broaden their technical skills, improve customer service, and to promote personal development. Training provided shall embrace the concepts of providing and maintaining quality cleaning that is safe, healthy, and sustainable. www.issa.com as well as other cleaning groups offers their members educational materials on these items.

HC.1.3 Uniforms All employees shall wear distinctive, uniform clothing for ready identification. Uniforms shall be neat, clean, in good repair, and have a badge or monogram with the Contractor's name on it.

HC.1.4 Exposure Control Program

Personal Protective Equipment (PPE) The Contractor shall adhere to 20 CFR 1910 and any other Federal, State and local laws and regulations to fully comply with this requirement.

Blood Borne Pathogens The Contractor shall provide appropriate training to their employees and all necessary equipment and services required to perform clean-up of blood borne pathogens and fully comply with the requirements of the Bloodborne Pathogen Standard listed in 29 CFR §1910.1030, as amended (http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

http://www.issa.com/ http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html

When blood, vomit, or similar biological fluid spills are encountered on a surface, the Contractor with proper training in bloodborne pathogens, shall clean the surface wearing Contractor provided disposable gloves, and use absorbent material and certified EPA disinfectants. The Contractor shall provide a plastic bag, and place the used gloves and spilled content in the bag, seal the bag, and place it in the regular trash.

HC.1.5 Key Control The Contractor shall follow the building’s key control program. Keys issued to the Contractor, the Contractor’s personnel, or subcontractors shall be signed for and not transferred to other personnel unless recorded in the key control log. The Contractor is financially liable for the cost of rekeying if keys are lost or not recovered from employees or subcontractors.

HC.1.6 Qualifications of Personnel Qualifications of Supervisory Custodial Employees Supervisory custodial contract employees shall have a minimum of 3 years of experience with managing and related services in building(s) of similar size and complexity. The Contractor shall provide employee resumes covering these positions to the CO for approval. At the discretion of the CO or their designee formal training may be substituted for experience. The on-site supervisor is required to be fully conversant in English.

HC.1.6.2 Qualifications of Contractor Personnel The Contractor shall provide appropriate training to their employees. The personnel employed by the Contractor shall be capable employees, who are trained and qualified in one or more related type service requirements.

The building(s) shall be fully staffed, beginning the first day of work under the contract, unless authorized by the CO or their designee. The Contractor's employees shall be familiar with the operation of the building(s) fire alarm system. In the event of a fire, the Contractor shall leave the building and not enter until authorized by Fire officials. The Contractor’s staff shall also be familiar with the building’s Occupancy Emergency Plan, which includes the shelter in place program. Further information on the program shall be provided by the CO or their designee.

HC.1.7 Miscellaneous Requirements The Custodial Contractor shall:

Ensure that the Contractor’s employees use lights and faucets only in those areas where and when the work is actually being performed. Once leaving, all lights and water faucets in the work area shall be turned off.

Ensure that workers do not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

Ensure that the Contractor’s employees participate in building fire and civil defense drills.

Ensure that the reporting of fires, hazardous conditions, and items in need of repair (e.g., inoperative lights, broken windows or doors, torn carpets, leaking sinks, urinals or commodes, dead trees or shrubs, etc.), to the CO or their designee.

Ensure if applicable, rooms are locked after cleaning and that keys are returned to the designated office.

Ensure that lost and found articles by the Contractor’s employees are turned in to the CO or their designee.

Ensure that the Contractor employees notify the security officer on duty when unauthorized or suspicious person(s) are seen on premises.

Ensure that the Contractor’s employees notify CO or their designee of any observed hazardous material, or Universal Waste materials in the trash or recycling receptacles.

Ensure that the Contractor’s employees raise, lower, and half-staff the United States Flag, agency pennants, and other flags (POW flag). This service shall be provided when directed by the CO or their designee and shall comply with requirements in the Flag Policy.

Ensure that the Contractor’s employees adhere to GSA’s ‘No Smoking Policy’

HC.2 Strike Contingency Plan (SCP) The Contractor shall prepare a Strike Contingency Plan to be used in the event of a strike by his employees. The Strike Contingency Plan (SCP) shall be submitted to the CO or their designee 5 calendar days prior to the contract’s start date and updated annually. At a minimum, the SCP shall include the following information:

Support Personnel: The SCP shall describe in detail how the Contractor shall staff the building to provide the services defined in this specification in the event of strikes by his employees. The Contractor shall keep HSPD-12 requirements and time frames in mind when preparing this plan.

Training and Certifications: The SCP shall describe in detail how the Contractor shall provide personnel that meet experience requirements, assuring the Government that all temporary or replacement employees (including the sub-contractor’s employees) shall meet the experience and certification requirements defined in this contract.

HC.3 Occupant Emergency Plan (OEP) The Government's Occupant Emergency Plan (OEP) is used by the CO or their designee during building emergencies. Designated Contractor personnel, including the on-site supervisor(s), shall be thoroughly familiar with the Government's OEP. All of the Contractor’s employees shall be trained by the Contractor to fully understand their responsibilities relative to each emergency plan. The Contractor shall participate in fire and other emergency drills. The Contractor shall be required to perform the services required by the contract and as identified by the CO or their designee to the extent allowed during all emergency situations including but not limited to: fires, accidents and rescue operations; the Contractor’s personnel strikes; other service contractors on strike; civil disturbances; natural and man-made disasters, and utility service outages.

HC.4 Contractor Pandemic Plan The Government as required by the ‘National Strategy for Pandemic Influenza Preparedness’ has prepared a plan that safeguards its employees and provides for continued operations in the event of an influenza pandemic. The Contractor shall also prepare a plan that outlines the steps that they must take to prevent and reduce the spread and mitigate the potential effects of an influenza pandemic on custodial and related services. Given the unpredictable length and severity of a pandemic, the Contractor’s plan shall link their planned actions to the periods and phases established the World Health Organization for a pandemic cycle. For information on the phases of a pandemic cycle see http://www.who.int/csr/resources/publications/influenza/whocdscsredc991.pdf.

The Contractor shall submit the plan to the CO or their designee thirty (30) calendar days of the start of the contract. See components of Pandemic Planning at http://www.ed.gov/admins/lead/safety/emergencyplan/pandemic/planning-guide/basic.pdf

HC.5 Conservation Conservation is a planned and organized approach designed to conserve non-renewable sources. The Contractor shall ensure that work under this contract is performed in a manner that conserves energy, water, and other Government resources. Contractor shall take the necessary steps through training, communication, and implementing appropriate procedures in their use of natural resource consuming equipment and processes. This will preserve resources and support GSA’s sustainability goals.

http://www.who.int/csr/resources/publications/influenza/whocdscsredc991.pdf http://www.ed.gov/admins/lead/safety/emergencyplan/pandemic/planning-guide/basic.pdf http://www.ed.gov/admins/lead/safety/emergencyplan/pandemic/planning-guide/basic.pdf

The Contractor shall ensure that their employees support the Government’s efforts to comply with Section 102 of the Energy Policy Act of 2005 (EPAct), the Energy Independence and Security Act of 2007, Executive Order (EO) 13154, and EO 13423 which requires the Government to reduce Agency energy use.

The Contractor shall employ practices that reduce dependency on non-renewable sources of energy. The Contractor’s personnel shall turn off lights in unoccupied areas where possible, once the area is cleaned. The Contractor shall close window blinds when practical, especially in the summer time, over long weekends, and during extended closures of the building.

The Contractor shall use their equipment in an efficient manner by turning it off during times it is not in use. When replacing existing equipment, the Contractor shall strive to acquire replacement equipment in the top 25% of efficiency as per the Energy Star guidelines. The Contractor shall never turn off or unplug Government equipment in the space they are cleaning without prior written approval by the CO or their designee.

The Contractor shall employ products, equipment and practices that eliminate wasteful use of water.

HC.6 Affirmative Procurement Program (APP) As a Federal procuring agency, the GSA is required by the Resource Conservation and Recovery Act (RCRA), Section 6002 and Executive Order (EO) 13423 Strengthening Federal Environmental, Energy, and Transportation Management to procure and use products containing post-consumer content (recycled material); environmentally preferable; and bio-based products. RCRA Section 6002 and Letter 92-4 requires Federal agencies to develop and implement their own Affirmative Procurement Program to facilitate the procurement of these products.

Green Purchases In addition to those regulatory requirements specified in Section CC of the specification, the following considerations and sources shall be used by the Contractor.

This includes:

Compliance with appropriate clauses and subparts of Federal Acquisition Regulation (FAR) 7, 11, 12, 13, and 23.

Cleaning chemicals, tools, equipment, supplies, or materials that shall be selected with consideration to minimizing the impact on both human health and safety as well as reducing other potential environmental impacts.

Cleaning processes, work practices, and procedures shall minimize exposures to workers and building occupants and contribute to the promotion of environmental stewardship.

GSA offers a variety of environmental products to its Federal customers to assist in their efforts to comply with procurement responsibilities outlined in Federal environmental laws and regulations.

Information is available through the GSA Federal Acquisition Service (FAS).

Additional information on environmentally preferable products may be found through sources such as the U.S. EPA’s Environmentally Preferable Purchasing Program’s website:

https://www.epa.gov/greenerproducts/about-environmentally-preferable-purchasing-program.

Recycle Content Certification In accordance with the FAR 52.223-9 and its Alternate I, Estimate of Percentage of Recovered Material Content for EPA-Designated Items, purchased for the performance of work with this contract, the Contractor shall provide the required certification and estimate to the CO or their designee at contract completion. The following is a sample of the certification that is included in the FAR:

CERTIFICATION

I, _______________ (name of certifier), am an officer or employee responsible for the performance of this contract and hereby certify that the percentage of recovered material content for EPA-designated items met the applicable contract specifications or other contractual requirements.

(Signature of the Officer or Employee) (Typed Name of the Officer or Employee) (Title) (Name of Company, Firm, or Organization) (Date)

(End of certification)

Green Cleaning Training The Contractor shall provide training to their employees that stress proper stewardship in green cleaning practices within 60 calendar days after the start of the contract. The Contractor shall submit written certification to the CO or their designee within five (5) days of the completion of training. Information on stewardship, training, and other issues can be found in ASTM E1971-05, Standard Guide for Stewardship for the Cleaning of Commercial and Institutional Buildings www.astm.org/. The focus of this training is to address appropriate cleaning activities and processes to maximize eco-efficiency and to minimize adverse impacts on the building occupants, cleaning personnel, the building structure itself, and the environment. Adherence to the principles set forth in this guide can lead to greater tenant and occupant satisfaction, reduced operational costs, and greater productivity (for occupants and cleaning personnel).

HC.7 Asbestos Awareness Training The Contractor shall ensure that all employees, including replacement workers, receive asbestos training and refresher training appropriate to their level of activity and OSHA class of work, in accordance with 40 CFR § 763 http://www.access.gpo.gov/nara/cfr/waisidx_06/40cfr763_06.html and 29 CFR §1910. The Contractor shall follow all instructions for each asbestos class job as outlined in 29 CFR §1910. The training shall be provided by the Contractor for their employees, at no additional expense to the Government, within sixty (60) calendar days of the employees’ commencement of employment on this contract. The Contractor shall submit written certification to the CO or their designee within five (5) days of the completion of the training.

HC.8 RESERVED

HC.9 Provided By The Government (Not Identified Elsewhere in the Specification) Provided by the Government is:

Electrical power at existing outlets for the Contractor to operate equipment which is necessary in the conduct of its work.

Hot and cold water as necessary limited to the normal supply provided in the building. No special heating or cooling of the water shall be provided.

Space in the building including locker rooms, if available. Any existing equipment in space authorized for use by the custodial Contractor such as lockers, tables, benches, chairs, etc., that was placed within the building by the Government may be used by the Contractor during the term of the contract, provided authorization is received from the CO or their designee. This space and equipment shall be kept neat and clean, and returned to the Government in reasonably the same condition at the time of entering into the contract once the contract expires.

Space in the building for the storage of supplies and equipment inventories that are used in the performance of work under this contract. The Contractor shall maintain this space in a clean neat and orderly condition.

http://www.astm.org/ http://www.access.gpo.gov/nara/cfr/waisidx_06/40cfr763_06.html

Under no circumstances shall the Contractor store flammable or explosive liquids (naphtha, gasoline, etc.) in the building. The Government is not responsible in any way for damage or loss to the Contractor's stored supplies, materials, replacement parts or equipment.

Custodial closets, where available, at various points throughout the building, for storing equipment, including mops, brooms, dust cloths, and other items. These closets and the stored equipment shall be kept clean and organized by the Contractor. Sinks and buckets shall be kept clean and free of standing water and hoses shall not be left connected to faucets when not in use.

Space in the building, when available, furniture and furnishings for a supervisor's office to be for official business only in the performance of this contract. If the Government supplies telephones, they shall only be used for communication related to the contract. The Contractor or the Contractor’s employees shall not use Government property in any manner for any personal advantage, business gain, or other personal endeavor.

Heating and air conditioning of the space to be cleaned will be provided only during normal building operating hours.

HC.9.1 Use of Government Information Technology Contractor personnel requiring access to GSA’s Network shall comply with all Federal Information Technology (IT) regulations regarding Trusted Internet Connection (TIC) in conjunction with PBS and GSA Chief Information Officer (CIO) IT policies, i.e., all PBS IT systems needing network connectivity must reside on the GSA network.

Contractors that requirement Network Connection for PBS IT systems shall use only Government-furnished network equipment and computer hardware.

Network equipment includes all equipment that has IP routing and switching functionality.

Computer hardware includes, but is not limited to servers, PCs, laptops and their peripherals (monitors, mice and keyboards).

Proprietary system hardware/software can be vendor provided, but is subject to network and system testing, review and approval for connection to GSA’s network and acceptance of the PBS CIO.

If the Contractor requires access to GSA’s Network they shall submit their request in writing to the CO or their designee for approval. Approved requests shall be forwarded to the PBS CIO for approval. The PBS CIO shall provide the Contractor with at least one desktop and/or one laptop to access the newly integrated Building Automation Systems (to the GSA network) sites for the purposes of giving the Contractor access to the building monitoring and control systems. Please note that the availability of computer hardware is dependent on budgeted funds dedicated for this purpose, which may or may not be renewed on an annual basis. Refreshes required for existing GSA workstation shall be coordinated through regional local OCIO’s office. No hardware (workstations, servers, switches) shall be provided unless an approved network diagram is submitted.

Contractor’s that require access to building monitoring and control systems (BMC) shall refer to the Technology Policy for PBS-Owned Buildings Monitoring and Control Systems and Building Technologies Technical Reference Guide for guidance related to the technical integration of BMC to the GSA network and within its GSA’s information technology (IT) environment.

If a Contractor comes into contact with information or data where there is not a ‘need to know’ or they are do not have authorization to have, they shall turn in the information and/or data immediately to the CO or their designee.

https://docs.google.com/a/gsa.gov/open?id=0B1ZNIIcZ5VjgRU5Ebl9pamY1VzA https://docs.google.com/a/gsa.gov/open?id=0B1ZNIIcZ5VjgRU5Ebl9pamY1VzA https://docs.google.com/a/gsa.gov/open?id=0BxQYPw9OoknPN2FkODZkZmEtNzAyMi00NjBjLWJkOTYtY2IzNDQwNDA2MTUx https://docs.google.com/a/gsa.gov/open?id=0BxQYPw9OoknPN2FkODZkZmEtNzAyMi00NjBjLWJkOTYtY2IzNDQwNDA2MTUx

HC.9.2 Safeguarding Sensitive Data and Information Technology Resources In accordance with FAR 39.105, this section applies to all users of sensitive data and information technology (IT) resources, including awardees, contractors, subcontractors, lessors, suppliers and manufacturers. The following GSA policies must be followed. These policies can be found at http://www.gsa.gov/directives or https://insite.gsa.gov/portal/content/657310

1. CIO P 2100.1 GSA Information Technology (IT) Security Policy

2. CIO P 2100.2B GSA Wireless Local Area Network (LAN) Security

3. CIO 2100.3B Mandatory Information Technology (IT) Security Training Requirement for Agency and Contractor Employees with Significant Security Responsibilities

4. CIO 2104.1A GSA Information Technology IT General Rules of Behavior

5. CIO 2105.1 B GSA Section 508: Managing Electronic and Information Technology for Individuals with Disabilities

6. CIO 2106.1 GSA Social Media Policy

7. CIO 2107.1 Implementation of the Online Resource Reservation Software

8. CIO 2160.4 Provisioning of Information Technology (IT) Devices

9. CIO 2162.1 Digital Signatures

10. CIO P 2165.2 GSA Telecommunications Policy

11. CIO P 2180.1 GSA Rules of Behavior for Handling Personally Identifiable Information (Pll)

12. CIO 2182.2 Mandatory Use of Personal Identity Verification (PIV) Credentials

13. CIO P 1878.2A Conducting Privacy Impact Assessments (PIAs) in GSA

14. CIO IL-13-01 Mobile Devices and Applications

15. CIO IL-14-03 Information Technology (IT) Integration Policy

16. HCO 9297.1 GSA Data Release Policy

17. HCO 9297.2B GSA Information Breach Notification Policy

18. ADM P 9732.1 D Suitability and Personnel Security

NOTE: THE CONTRACTOR AND SUBCONTRACTORS MUST INSERT THE SUSTANCE OF THIS SECTION

IN ALL SUBCONTRACTS.

HC.10 Security Requirements and Personal Identity Verification Procedures (Non-Classified Contract)

NOTE THE CONTRACTOR AND SUBCONTRACTORS MUST INSERT THE SUSTANCE OF THIS SECTION

OF THIS SECTION IN ALL SUBCONTRACTS

FAR 52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011)

http://www.gsa.gov/directives https://insite.gsa.gov/portal/content/657310

(aThe Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

(b) The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system.

HC.10.1 RESERVED

HC.10.2 GSAR 552.237-71 Qualifications of Employees (MAY 1989)

(aThe contracting officer or a designated representative may require the Contractor to remove any employee(s) from GSA controlled buildings or other real property should it be determined that the individual(s) is either unsuitable for security reasons or otherwise unfit to work on GSA controlled property.

(b) The Contractor shall fill out and cause each of its employees performing work on the contract work to fill out, for submission to the Government, such forms as may be necessary for security or other reasons.

These forms shall be completed electronically unless that would create a hardship for the individual. Upon request of the Contracting Officer, the Contractor and its employees shall be fingerprinted.

(c) Each employee of the Contractor shall be a citizen of the United States of America, or an alien who has been lawfully admitted for permanent residence as evidenced by Alien.

Registration Receipt Card Form I-151, or, who presents other evidence from the Immigration and Naturalization Service that employment will not affect his immigration status.

HC.10.3 Suitability Determinations

(a) All contract employees requiring routine unescorted access to Federally-controlled facilities and/or information systems for more than 6 months (Regular Employees) will be required to undergo a suitability determination before a facility identification card is issued. Prior to the time that an identification card is issued, such Regular Employees will be required to comply with normal facility access control procedures, including sign-in, temporary badging, and escorted entry, as applicable.

(b) Failure of a Regular Employee to receive a favorable suitability determination shall be cause for removal of the employee from the work site and from other work in connection with the contract.

(c) Contract employees working less than 6 months (Temporary Employees) may, at the Government's option, be required to undergo a lesser form of suitability determination. Prior to the time that an identification card is issued, if at all, such Temporary Employees will be required to comply with normal facility access control procedures, including sign-in, temporary badging, and escorted entry, as applicable.

(d) Temporary Employees who have not received a favorable suitability determination shall be escorted at all times while in non-public space, as directed by the Government.

(e) The Government, at its sole discretion, may grant temporary suitability determinations to Regular or Temporary Employees. However, the granting of a temporary suitability determination to any such employee shall not be considered as assurance that a favorable suitability determination will follow.

(f) The Contracting Officer or their designated representative shall provide the Contractor with required forms for obtaining necessary clearances. The Contractor shall be required to cause such forms to be returned to the Government for processing not later than 14 days following being provided by the Government.

(g) The Contractor shall be responsible for planning and scheduling its work in such a manner as to account for facility access issues. Difficulties encountered by the Contractor in gaining access to facilities by its employees and subcontractors shall not be an excuse to any Contractor performance under the contract.

HC.10.4 Compliance with Security Requirements

(a) The Contractor shall comply with all GSA and tenant agency security requirements in the building(s) where work is being performed.

(b) When a controlled personnel identification access system is used by a tenant agency at a site where work is performed, the tenant agency will be responsible for providing any required access credentials. Credentials shall be displayed at all times or as otherwise required by the tenant agency.

HC.10.5 Identification Credential

(a) Upon receipt of a favorable suitability determination, each Regular or Temporary Employee shall be issued an identification credential (Credential) permitting regular access to the building(s) where work is being performed.

(b) Regular or Temporary Employees with Credentials shall be required to comply with all applicable access security screening procedures applicable to Government or other personnel possessing similar Credentials.

(c) All Contractor or subcontractor employees possessing Credentials shall visibly display their Credentials at all times while in the building(s) where work is being performed.

(d) The Contractor shall be responsible for ensuring that all identification credentials are returned to the Government when a particular Contractor or subcontractor employee will no longer be providing service under the contract at the building(s) covered by the Credential.

(e) The Contractor will notify the Government when Credentials are lost. In that event, the Contractor will be responsible for reimbursing the Government for its cost in issuing a replacement Credential.

HC.10.6 Standards of Conduct The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to its employees as may be necessary.

HC.10.7 Removal from Contract Work

(a) As provided in the clause entitled Qualifications of Employees, the contracting officer or a designated representative may require the Contractor to remove any employee(s) from GSA controlled buildings or other real property should it be determined that the individual(s) is either unsuitable for security reasons or otherwise unfit to work on GSA controlled property. This shall include, but not be limited to, instances where an employee is determined, in the Government's sole discretion, to be incompetent, careless, insubordinate, unsuitable or otherwise objectionable.

(b) A contractor employee may also be removed where the continued employment of the contractor employee in connection with the Government work is deemed, in the Government's sole discretion, contrary to the public interest, inconsistent with the best interests of security, or a potential threat to the health, safety, security, general well being or operational mission of the facility and its population.

(c) Where a Contractor employee is granted a temporary suitability determination, and an unfavorable final suitability determination is later rendered, the Government may insist on the employee's removal from the work site and from other work in connection with the contract.

(d) The Contractor shall be responsible for providing replacement employees in cases where contract employees are removed at no additional cost to the Government.

HC.10.8 Sensitive But Unclassified (SBU) Building Information Dissemination of sensitive but unclassified paper and electronic building information shall be made on a need to know basis in accordance with GSA Order PBS P 3490.1, a copy of which will be made available upon request.

H.C.11 Identification Credential (in addition to HC.10.5) Upon receipt of favorable suitability determination as indicated herein, each employee of the Contractor shall be issued an identification credential. Contract employees, including the sub-contractor employees, shall have in their possession the specific Government identification credential issued to them by the Government at all times while working on the contract. The identification credential shall be displayed and be visible at all times while on Government property. The CO or their designee, Government law enforcement, or security personnel shall periodically verify that passes of Contractor employees match their personnel identification. The Contractor’s employees shall comply with security verification procedures at all times.

The Contractor shall see that every contract employee has a Government-issued identification credential before the employee enters on duty. As required by the Government, the Contractor shall make their employees available for photo identification badges, on a schedule to be worked out with the Contracting Officer or their designee. The Government will make the identification credentials badges after a favorable security determination has been received for the Contractor’s employees. All credential identification shall have an expiration date and all Contractor employees shall sign their badges at the time of photographs are taken.

The Contractor shall be responsible for ensuring that all identification credentials are returned to the Contracting Officer or their designee as their employees leave the contract (e.g., contract is completed, employees leave employment of the company, employees are dismissed or terminated). The Contractor shall notify the Contracting Officer or their designee when employee badges are lost.

The Contractor shall be responsible for paying the Government for replacement credentials at the current cost per badge.

HC.12 Escort Requirements It may be necessary to escort temporary contract employees that do not have favorable preliminary or final suitability determinations that must work in Federally-controlled space. In those cases, ALL uncleared contract employees shall be escorted in non-public spaces by a Government employee or another responsible cleared contract employee that is approved by the Contracting Officer or their designee. Other Government agencies may have specific agency security requirements for their own spaces that may only allow escort by Government employees or those designated by their agency. Government employees or approved cleared contract employees that provide escorts for uncleared contract employees must always be in close proximity and eyesight of the uncleared contract employee. The contract escort must watch uncleared employees and remain with uncleared contract employees for the entire time they are in the building and/or Federally-controlled spaces. An uncleared employee cannot be left alone or out of eyesight at anytime when they are in non-public space. A cleared and approved escort may not bring several uncleared contract employees, into Federally-controlled space that is not within close proximity or eyesight at all times. A cleared and approved escort may not have multiple uncleared employees in non-public space on different parts of one floor or on different floors at the same time.

Any security violation of escort requirements by a cleared and approved contract employee will result in immediate removal from the contract of all contract employees involved, i.e., escorts and uncleared escorted contract employees. Also, in accordance with security requirements, violations of escort requirements by contract employees may be grounds for termination of the contract.

HC.13 Standards of Conduct (in addition to HC.10.6) The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking disciplinary action(s) with respect to their employees as necessary. The Contractor is responsible for ensuring that his employees do not disturb papers on desks;

open desk drawers or cabinets; or use GSA or tenant agency supplies, equipment or telephones, except as authorized. Each employee is expected to adhere to standards of behavior that reflect favorably on their employer, and the Federal Government. No smoking is allowed in the building.

HC.14 Removal from Contract Work (in addition to HC.10.7) Under the following conditions, the Contracting Officer or their designee may request the Contractor to immediately remove any employee(s) from the work site. When the Government determines an employee to be:

incompetent, careless, insubordinate, unsuitable, or otherwise objectionable, or the Government deems an employee’s continued employment is contrary to the public interest, inconsistent with the best interests of security, or is identified as a potential threat to the health, safety, security, general well being, or operational mission of the facility and its population.

The Contracting Officer or their designee may also request the Contractor to immediately remove any employee(s) from the work site(s) when it is determined that individuals are being assigned to duty who have been disqualified for either suitability or security reasons, or who are found to be unfit for performing duties during their tour(s) of duty.

The Contractor employees who are removed from contract work shall be required to leave the work site immediately.

The Contractor must comply with any removal request. For clarification, a determination to remove an employee will be made for, but is not limited to, incidents involving the most immediately identifiable types of misconduct or delinquency, as set forth below:

Failure to receive a suitability determination, temporary clearance, or clearance from GSA or a tenant agency.

Violation of Federal, State, or local law.

Violation of the Rules and Regulations Governing Public Buildings and Grounds, 41 CFR §101-20.3.

This includes the carrying or possession of explosives or items intended to be used to fabricate an explosive or incendiary device.

Neglect of duty, including sleeping while on duty, unreasonable delays, failure to carry out assigned tasks, conducting personal affairs during official time, refusing to render assistance, or cooperate in upholding the integrity of the security program at the work site.

Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records, or concealment of material facts by willful omissions from official documents or records.

Disorderly conduct, uses of abusive or offensive language, quarreling, intimidation by words or actions, fighting, or participation in disruptive activities that interfere with the normal efficient operations of the Government.

Theft, vandalism, immoral conduct, or any other criminal action.

Selling, consuming, or being under the influence of intoxicants, drugs, or substances which produce similar effects while in or on Federally-controlled property.

Improper use of Government identification.

Unauthorized use of communication equipment on Government property.

Violation of security procedures or regulations.

Violation of Title 18, U.S.C., Section 930, which prohibits the knowing possession or the causing to be present firearms or other dangerous weapons in Federal facilities and Court facilities.

The Contracting Officer or their designee shall make all determinations regarding the removal of any employee(s) from work site(s), except under certain conditions. When a Contracting Officer or their designee is not available (either during the day or after hours), in situations where a delay would not be in the best interest of the Government, or the employee is identified as a potential threat to the health, safety, security, general well being, or operational mission of the facility and its population, the Contracting Officer or their designee has the authority to immediately remove the contract employee from the work site.

Law enforcement officers of the DHS/ICE/Federal Protective Service will have the authority to immediately remove any contract employee from the work site who is found to be in violation of any of the items mentioned above and where a delay in removal would not be in the best interest of the Government, security, or the employee is identified as a potential threat to the health, safety, security, general well being or operational mission of the facility and its population. The Contracting Officer or their designee shall be notified as soon after the incident as practical or at the beginning of the next business day if an action happened after hours. The Contracting Officer or their designee shall make all official notifications to the Contractor. In the event of a dispute, the Contracting Officer or their designee shall make a final determination. Specific reasons for removal of an employee(s) will be provided to the Contractor in writing.

The Contractor is responsible for providing replacement employees in cases where contract employees are removed from working at the work site or on the contract.

HC.15 Sensitive but Unclassified (SBU) Building Information (in addition to HC.10.8) GSA Contractors that do not have HSPD-12 compliant clearances cannot obtain Sensitive But Unclassified (SBU) information (Privacy Act data, building information, and financial information) through GSA’s IT systems.

Contractors and prospective bidders with a need to know, that do not have HSPD-12 clearances and access rights to GSA IT systems, can be provided with SBU building information, drawings, etc., in accordance with GSA Order 3490.1A (Document Security for SBU information, which) provides for the dissemination of paper and electronic SBU building information for all Federally-controlled spaces (owned, leased, and delegated). For more information on SBU visit the following website https://insite.gsa.gov/portal/content/553542

SBU information includes but is not limited to:

Paper and/or electronic documentation of the physical facility information.

Building designs (such as floor plans).

Construction and renovation/alteration plans and specifications.

Equipment plans and locations.

Building operating plans.

Information used for building service contracts and/or contract guard services.

For all GSA-controlled facilities, any other information considered a security risk, shall be considered covered under this category.

All SBU building information, either in electronic or paper formats, shall have specific imprinting on each page to designate it is Government property and indicate the prohibition of copying, dissemination, and distribution.

Contractors authorized to receive SBU information shall provide the following identification:

A copy of a valid business license.

https://insite.gsa.gov/portal/content/553542

Verification of a valid DUNS Number.

A valid IRS Tax ID Number.

A valid picture state driver’s license.

Contractors shall sign a Document Security Notice when they receive the information.

Contractors shall be responsible for safeguarding SBU information. At the completion of work, secondary and other disseminators shall be required to turn over their Document Security Notice dissemination records to GSA to be kept with the permanent files.

Authorized contract users shall destroy all SBU information and documents when no longer needed. Destruction shall be done by burning or shredding hardcopy and/or physically destroying CD’s, deleting and removing files from the electronic recycling bins, and removing material from computer hard drives using permanent erase utility or similar software.

All authorized contract users of SBU building information shall notify the GSA Disseminator in writing that they have properly disposed of the SBU building information/documents.

The GSA Disseminator shall maintain all records of SBU building information disposal (along with the signed Document Security Notices) pursuant to the GSA system of keeping long-term records and plans. All Document Security Notices and Records of Disposals shall be kept with the permanent files.

HC.16 Recording Presence Each contract employee and subcontractor must sign-in when reporting for duty and sign out when leaving at the end of the workday. GSA Form 139 (Record of Time of Arrival and Departure from Building, which is only designated for use by the Contractor’s personnel), shall be used for this purpose. These forms shall be collected and submitted to the COR weekly (no later than Wednesday of the following week).

HC.17 Government Forms The various Government forms mentioned in this solicitation such as personal history forms, sign out forms, inspection forms, etc., may be obtained from the CO or their designee.

HC.18 Other Contractors The Government may undertake or award other contracts for additional work, and the Contractor shall fully cooperate with the other Contractors or Government employees. The Contractor shall carefully schedule their own work, in conjunction with the additional work, which may be directed by the CO or their designee. In addition, the Contractor shall not commit to or permit any act, which will interfere with the performance or work by another Contractor, or by Government employees.

HC.19 Ordinances, Taxes, Permits and Licenses Without additional expense to the Government, the Contractor shall fully comply with: (a) all Federal. State local, and city laws, and regulations and ordinances, (b) be liable for all applicable Federal, state and local taxes and (c) obtain and pay for all permits and licenses governing performance under the contract.

HC.20 Discrepancy in the Specifications In any case of discrepancy in the specifications, the matter shall be immediately submitted to the Contracting Officer. The decision of the Contracting Officer as to the proper interpretation of the specifications shall be final, in accordance with the Disputes Clause of this contract.

HC.21 Above Standard Services Indefinite Quantity Provisions

HC.21.1 General Only the CO may order additional services. Additional services may include services outlined in Section CC.6 Above Standard Services or any additional services determined by the Contracting Officer to be within the scope of this contract.

HC.21.2 Price Proposal for Above Standard Services Work At the request of the CO, or their designated representative, the Contractor shall provide a price proposal to accomplish an Above Standard services job within 48 hours of the request. The COR may request a proposal for any pre-priced Above Standard services as awarded in Section B, Services, Ordering, and Pricing. Price proposals for Above Standard Services become firm fixed price on acceptance and order by the Government.

Although price negotiation and determination of price reasonableness is made on the basis of labor, materials, and subcontract costs, the price accepted is not adjusted after completion of work to actual man-hours or actual materials cost.

HC.21.3 Pricing The Contractor's price proposal for Above Standard services that are not pre-pricedshall follow the guidelines described below.

HC.21.4 Parts and Materials If parts or materials are required for a project, the Government may provide the parts or materials, or the Contractor may be asked to provide the parts and materials. Parts and materials shall be priced at estimated actual cost marked up by a stated coefficient.

HC.21.5. Labor Price proposals shall indicate the labor rates, unless work is subcontracted. The labor rates shall comply with the Service Contract Act and any collective bargaining agreement in effect.

HC.21.6 Subcontracts If work is to be subcontracted, a copy of the subcontractor’s proposal must be submitted with the contractor’s proposal. The cost proposal shall include the subcontractor’s labor hours, hourly rate, a parts and materials listing with associated costs, and overhead and profit. The subcontracted part of the work is to be priced at actual cost to the Contractor, marked up by a stated cost coefficient

HC.21.7 Cost Documentation If the Contractor provides the parts and materials, or if work is subcontracted, the Contractor shall furnish on request copies of invoices, vendor quotes, or receipts, either with the Contractor's proposal or as substantiating documentation with the Contractor's invoice after completion of work.

HC.21.8 Competitive Bids If a single part or component, or a single type (line item) of parts, components, or materials for a project is anticipated to equal or exceed $2,500.00, the CO or their designee may require that the Contractor obtain three bids from suppliers and include documentation of these bids with his proposal. If subcontract work is anticipated to cost more than $2,500.00 the CO or their designee may require that the Contractor obtain three bids from potential subcontractors and include documentation of these bids with his proposal.

HC.21.9 Method of Ordering and Invoicing

HC.21.9.1 Government Purchase Card

Above Standard services for total cost to the government of $2,500.00 or less will be process via Government Purchase Card (GPC). Services shall not be split or ordered by stages or components to get under the $2,500 threshold. The contractor shall establish the capability to accept credit card payments to facilitate this process.

The order may be place orally or via e-mail through an authorized Government Purchase Cardholder. Work performed under this provision will not count towards the Order Limitations established in 52.216-19.

HC.21.9.1.1 Government Purchase Card Tenant Agencies Above Standard services may be ordered by tenant agencies under the $2,500 limit by an authorized Government Purchase Cardholder for that agency. The COR will coordinate and approve the request from tenant agencies. The contractor shall invoice directly to the agency and accept the GPC for payment. Additional services over the $2,500 threshold will be processed through the COR via GSA’s Reimbursable Work Authorization process.

HC.21.9.2 Task Orders The CO will order work priced at more than $2,500.00. Normally, the CO will issue a written Task Order (GSA Form 300). However, the CO may order services orally during an emergency situation. If the CO issues an order orally, the government will confirm in writing and follow up with a Task Order as soon as practicable.

HM – SPECIAL CONTRACT REQUIREMENTS

OPERATIONS AND MAINTENANCE

HM.1. Security

HM.1.1 Security Requirements and Personal Identity Verification Procedures (Non-Classified Contract)

FAR 52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011)

a. The Contractor shall comply with Agency personal identity verification procedures identified in the Contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

b. The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have routine physical…