GovDelivery+Contract.pdf

This document is a Technology Services Contract between the State of North Dakota, acting through its Information Technology Department in cooperation with the Office of Management and Budget and State Procurement Office, and GovDelivery. The contract involves a cooperative purchasing agreement that allows North Dakota State Colleges, Universities, K-12 schools, cities, counties, and local governmental entities to potentially utilize the contract's terms.

The contract provides digital communication management services, specifically a SaaS platform for integrated e-mail subscription management across multiple websites and web pages. Key services include monitoring website content changes, sending automated notifications, customizing communication options, and providing administrative features for managing user subscriptions. The initial contract term is 24 months, beginning August 1, 2012 and ending July 31, 2014, with options for the State to renew up to two additional 12-month periods. The contract includes a tiered pricing model with setup and annual fees, and provides for additional features like transaction messaging, citizen service management, and collaboration tools. The contractor is responsible for hosting the software, providing ongoing support, and maintaining service levels with potential credits for performance failures.