Digital Communication Management (GovDelivery)

The North Dakota Digital Communication Management state-wide contract (Contract #476) provides comprehensive digital communication services through Granicus (formerly GovDelivery), enabling government agencies to manage and distribute communications across multiple digital platforms. The vehicle supports enterprise-level digital engagement solutions, including unlimited email sends, mass notifications, web-hosted training, SMS/text messaging, and access to the GovDelivery Network. Agencies can leverage services such as automated welcome campaigns, targeted messaging, dynamic segmentation, A/B testing, and communication monitoring across websites and web pages, with capabilities extending to content change alerts and customized communication options.

The contract, originally awarded in August 2012, is currently managed by the North Dakota Information Technology Department and is available to state agencies, colleges, universities, K-12 schools, cities, counties, and local governmental entities. The current contract period runs through December 31, 2025, with Granicus as the prime contractor. The enterprise model supports up to 24 agencies, with a total contract renewal value of $343,087.50, which includes existing agency subscriptions, additional SMS messaging, and custom short code services. The contract is structured with tiered pricing, offering different service levels based on agency size and communication needs, and includes provisions for unlimited email sends, system monitoring, support services, and up to 100,000 SMS messages per year per agency.