FirstSource III - RFP_Attachment 8 ITVAR Pricing Schedule Salient Characteristics and Labor Category Descriptions.pdf

ATTACHMENT 8

DHS FIRSTSOURCE III – 70RTAC21R00000003

ITVAR

PRICING SCHEDULE

SALIENT CHARACTERISTICS & LABOR CATEGORY

DESCRIPTIONS

The products, services, and quantities presented in the FirstSource III ITVAR sample pricing model are estimates only and shall be used for the purpose of establishing a total evaluated price. The DHS Salient Characteristics and Labor Category Descriptions represented within this solicitation attachment support the ITVAR Pricing Schedule.

Table of Contents

1. Small Form Factor Devices

1.1 Notebook/Portable Workstations

1.1.1 Highly Portable Notebook

1.1.2 Standard Notebook

1.1.3 Large Notebook

1.1.4 Ruggedized Notebook

1.1.5 Ruggedized Tablet

1.1.6 Notebook Options

2. Static Devices

2.1 Stand-alone Workstations

2.1.1 Advanced Technical Stand-alone Workstation

2.1.2 Super-User Stand-alone Workstation

2.1.3 Mission Stand-alone Workstation

2.1.4 Basic Stand-alone Workstation

2.1.5 Stand-alone Workstation Options

3. Domain Devices

3.1 Blade Server

3.1.1 Large Processor Blade

3.1.2 Medium Processor Blade

3.1.3 Small Processor Blade

3.1.4 Processor Blade Options

3.2 Server Systems

3.2.1 Basic Server

3.2.2 Medium Server

3.2.3 Large Server

3.3 Uninterruptible Power Systems

3.3.1 Small UPS

3.3.2 Medium UPS

3.3.3 Large UPS

4. VDI (Desktop Virtualization)

4.1 Business Functions

4.1.1 Client Infrastructure

4.1.2 Server Infrastructure

4.1.3 Management Infrastructure

5. Peripheral Devices

5.1 Monitors

5.1.1 24" Wide Flat Panel

5.1.2 25" Wide Flat Panel

5.1.3 27" Wide Flat Panel

5.1.4 32" Wide Flat Panel

5.2Memory Drives

5.2.1 Encrypted USB Flash Drive 128GB

5.2.2 Encrypted USB Flash Drive 512GB

5.2.3 Encrypted External Hard Drive 1TB

5.2.4 Encrypted External Hard Drive 2TB

5.3 Docking Stations

5.4 Desktop Printers

6. Value Added Reseller (VAR) Services

6.1 Tier I/Level I Support

6.1.1 Hardware Technician

6.1.2 Helpdesk Specialist

6.1.3 Deployment Technician

6.2 Tier II/Level II Support

6.2.1 Systems Administrator

6.2.2 Application Systems Analyst

6.2.3 Communications Network Manager

6.2.4 Deployment Technician (Senior)

6.2.5 Helpdesk Manager

6.2.7 Systems Engineer

6.3 Tier III/Level III Support

6.3.1 Project Manager

6.3.2 Subject Matter Expert

6.3.3 Systems Engineer (Senior)

1. Small Form Factor Device: Portable, mobile computing devices with a display screen that provide an interface for viewing and processing data that can be transported for normal human-computer interaction. (i.e. laptops; netbooks; tablets; barcode readers; Radio Frequency Identification, or RFID, readers;)

1.1 Notebook/Portable Workstations

1.1.1 Highly Portable Notebook

• 12.1" or larger, WXGA support, up to 1280x800 (16x9 ratio), LED backlight

• Minimum 4 GB, 800 MHz DDR2 or DDR3 with minimum 1 DIMM slot available and accessible from the bottom of the laptop

• Dual Core (2 CPUs) capability or better - 1.60GHz minimum processor speed

• Hardware based support for Trusted Platform Module (TPM)

• Minimum 160GB SATA, 7200 rpm, 2.5" disk with Free Fall Sensor (FFS)

• Integrated Webcam

• Integrated Smartcard Reader

• Graphics Video Card

• Touchpad Input Only

• <4 lbs

• USB 3.0 - minimum 2 interfaces

• Integrated NIC support 100/1000 MB/s

• Bluetooth

• Wi-Fi - integrated 802.11 a/b/g/n WLAN

• Lithium Ion Battery - minimum 6 operating hours

• BIOS flash upgrade capability

• Minimum 3 Years Basic Support: Next Business Day Parts and Labor Onsite Response o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed o Warranty coverage for accidental damage

• External DVD+/-RW, 8x or faster (with read/write for DVD)

• External display support for HDMI or DVI

• VGA 15 pin interface Video Output

• Supports both Windows 10(Government furnished) Operating System (OS) licenses (32/64 bit)

• Built in keyboard and pointing device

• Integrated stereo speakers

• Integrated Smartcard reader Options:

o Additional power supply with Auto adaptor o Additional battery o Upgrade RAM - 2x the proposed item o Upgrade hard drive - 2x the proposed item o Extended warranty This extension to the manufacturer’s warranty should equate to a total warranty period of at least 3 years

1.1.2 Standard Notebook

• 14" or larger WXGA support, up to 1440x900 (16x9 ratio), LED backlight

• Minimum 2 GB, 800 MHz DDR2 or DDR3 with minimum 1 DIMM slot available and accessible from the bottom of the laptop

• Dual Core (2 CPUs) capability or better - 2.80GHz minimum processor speed

• Hardware based support for TPM

• At least 160GB SATA, 7200 rpm, 2.5" disk with FFS

• Integrated Webcam

• Integrated Smartcard Reader

• Graphics Video Card

• Touchpad or Point Stick Input

• USB 3.0 - minimum 2 interfaces

• Integrated NIC support 100/1000 MB/s

• Bluetooth

• Wi-Fi - integrated 802.11 a/b/g/n WLAN

• Lithium Ion Battery - minimum 5 operating hours

• BIOS flash upgrade capability

• Minimum 3 Years Basic Support: Next Business Day Parts and Labor Onsite Response o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed o Warranty coverage for accidental damage

• External display support for HDMI or DVI

• VGA 15 pin interface Video Output

• Supports both Windows 10(Government furnished) OS licenses (32/64 bit)

• Built in keyboard and pointing device

• Integrated stereo speakers

• Integrated Smartcard reader

• At least 1 available PC card slot (Type I and Type II compatible) Options:

o Additional power supply with Auto adaptor o Additional battery o Upgrade RAM - 2x the proposed item o Upgrade hard drive - 2x the proposed item o Extended warranty

1.1.3 Large Notebook

• 15.4” or larger, WUXGA display, up to 1920 X 1200 (16x9 ratio), LED backlight

• Minimum 4 GB RAM

• Dual Core (2 CPUs) capability or better, 2.80 GHz minimum processor speed

• Hardware based support for TPM

• Minimum 160 GB Hard Drive

• Integrated Webcam

• Integrated Smartcard Reader

• Graphics Video Card

• Touchpad or Point stick input

• USB 3.0 - minimum 2 total

• Integrated NIC support 100/1000 MB/s

• Bluetooth

• Wi-Fi - integrated 802.11 a/b/g/n WLAN

• Internal Lithium Ion battery - minimum 4 operating hours

• BIOS flash upgrade capability

• Minimum 3 Years Basic Support: Next Business Day Parts and Labor Onsite Response o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed o Warranty coverage for accidental damage

• External display support for HDMI or DVI

• VGA 15 pin interface Video Output

• Supports both Windows 10(Government furnished) OS licenses (32/64 bit)

• Built in keyboard and pointing device

• Integrated stereo speakers

• Integrated smartcard reader

• At least 1 available PC card slot (Type I and Type II compatible) Options:

o Additional battery o Additional power supply with Auto adaptor o Upgrade RAM - 2x the proposed item o Upgrade hard drive - 2x the proposed item o Extended warranty

1.1.4 Ruggedized Notebook

• Touch screen LCD, LED backlighting

• Minimum 2GB SDRAM (DDR3-1066MHz)

• Dual Core (2 CPUs) capability or better - 2.4GHz minimum processor speed

• Minimum 160GB hard drive (shock-mounted flex-connect with quick-release)

• Pressure-sensitive touchpad with vertical scrolling support

• At least four (4) USB 3.0 Interface Ports

• 100/1000 MB/s Integrated NIC card

• Bluetooth and Wi-Fi (a/b/g/n) integrated with on/off switch

• Lithium ion battery pack with at least 7 hours of operations

• Suspend / Resume Function, Hibernation, Standby, ACPI BIOS

• Minimum 3 Years Basic Support: Next Business Day Parts and Labor Onsite Response o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed o Warranty coverage for accidental damage

• External display support for HDMI or DVI

• VGA 15 pin interface

• Supports Windows 10(Government furnished) Operating System (OS) licenses

(32/64 bit)

• Built in keyboard and pointing device (87-key with dedicated Windows key)

• High-definition audio compliant w/ integrated speakers and volume controls

• Docking connector

• PC card type II x 1 and SD card (SDHC)

• Security features to include at a minimum: Password Security, cable lock slot, Anti- Theft Technology, Trusted Platform Module (TPM) Security Chip and theft protection agent in BIOS

• GPS receiver

• Integrated Webcam

• Integrated Smartcard Reader

• Minimum durability features:

o MIL-STD-810G & IP65 certified (6' drop)2 o MIL-STD-461F certified o UL1604 certified model o HDD heater o Magnesium alloy w/handle o Shock-mounted flex-connect HDD with quick-release o Reinforced locking port covers

Options:

o Additional power supply with Auto adapter o Additional battery o Upgrade RAM - 2x the proposed item o Upgrade hard drive - 2x the proposed item o Extended warranty

1.1.5 Ruggedized Tablet

• Multi-touch + digitizer screen, Gloved multi-touch screen, LED backlighting

• Minimum 2GB SDRAM (DDR3-800MHz)

• Dual Core (2 CPUs) capability or better - 2.4GHz minimum processor speed

• Minimum 160GB hard drive (shock-mounted flex-connect with quick-release)

• Electrostatic touchpad with circular scrolling

• At least three (3) USB 3.0 Interface Ports

• 100/1000 MB/s Integrated NIC card

• Bluetooth and Wi-Fi (a/b/g/n) integrated

• 56K Modem

• Twin lithium ion battery packs with at least 5 hours of operations o Battery status/Change LED indicators

• Suspend / Resume Function, Hibernation, Standby, ACPI BIOS, and Economy Mode

• Minimum 3 Years Basic Support: Next Business Day Parts and Labor Onsite Response o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed o Warranty coverage for accidental damage

• External Video interface (either HDMI/VDI or VGA)

• Supports both Windows 10(Government furnished) Operating System (OS) licenses (32/64 bit)

• 83 key with dedicated Windows® key

• 6 backlit tablet buttons (5 user-definable)

• High-definition audio compliant w/ integrated speakers and volume controls

• Docking connector

• PC card type II x 1 and SD card (SDHC)

• Security features to include at a minimum: Password Security, cable lock slot, Anti- Theft Technology, Trusted Platform Module (TPM) Security Chip and theft protection agent in BIOS

• Minimum durability features:

o MIL-STD-810G & IP65 certified (6' drop)2 o MIL-STD-461F certified o UL1604 certified model o HDD heater o Magnesium alloy w/handle o Shock-mounted flex-connect HDD with quick-release o Reinforced locking port covers

Options:

o Additional power supply with Auto adapter o Additional battery o Upgrade RAM - 2x the proposed item o Upgrade hard drive - 2x the proposed item o Extended warranty

1.1.6 Notebook Options

The following options should be available for all Notebooks:

• Built in Broadband capability (not in a card slot or USB) o Integrated mobile broadband

• Notebook carrying case

• Backpack Carry Case

• Integrated Fingerprint reader

• Desktop Replacement Bundle o Notebook Docking station with port replicator (PS/2 port) o Notebook monitor stand to work with port replicator o PS/2 Keyboard o USB optical Mouse

2. Static Device: A computing device, equipment storage system, or visual display device that remains in a permanent location and is not transported for normal business functions. (i.e.

workstations; monitors; blade systems; security card readers; servers; network racks)

2.1 Stand-alone Workstations

2.1.1 Advanced Technical Stand-alone Workstation

Intended to support knowledge-workers involved in sophisticated graphics, very large data-set analysis, systems development, or data manipulation.

A representative stand-alone workstation would be similar in specification to the following:

• Maximum overall case dimensions: 16.5"H x 7.5"W x 17"D

• Certified Energy Star rating

• At least 4GB (DDR3) SDRAM 1333MHz or faster o Supports at least two quad core (8 CPUs) processor o Processor running at 3.2 GHz or better / quad core o 1000 MHz or faster front side bus

• At least two (2) 300 GB disk drives with performance characteristics equal to or exceeding U320 15000 RPM drive technology

• Internal DVD+/-RW (8x or faster) o Capable of read/write for DVD

• 100/1000MB Network interface with Wake on LAN capability

• USB Optical Mouse with 2 buttons and a tracking/scrolling wheel

• USB 104 Keyboard

• Minimum 8 (max 10) USB 3.0 or better connections on the unit o At least 2 in front

• At least one additional PCI slot to add optional cards as needed

• High definition audio compliant

• BIOS flash upgrade capability o BIOS multi-level security settings, including Administrator password, System boot password, BIOS password

• Hardware based support for Trusted Platform Module (TPM)

• Supports both Windows 10(Government furnished) Operating System (OS) licenses (32/64 bit)

• External display support for HDMI or DVI

• Graphics capability that supports at least two (2) dual link video connections with a 2560x1600 resolution or better

• Minimum 6 outlet surge suppressor with at least 3200 Joules capacity

• Minimum 3 Years Basic Support: Next Business Day Parts and Labor Onsite

Response system from which they are removed

• Supports a RAID 0, 1, 10 configuration of the internal hard drives.

• At least two (2) external 5.25 inch drive bays

• At least two (2) 1394a (Firewire 800) ports - of which at least one must be on the front, and one on the back.

Options:

o Upgrade hard drive to 2x the proposed base system o Upgrade to 8GB RAM o Upgrade to 16GB RAM o Extended warranty

2.1.2 Super-User Stand-alone Workstation

Intended to support end users with advanced workstation needs that do not justify the need for a Technical Workstation. Uses include, but are not limited to: System Administration, PowerPoint Graphics development, Desktop Publishing (advanced document development and integration), and the normal use of data analytics software.

A representative stand-alone workstation would be similar in configuration to the

• Maximum overall case dimensions: 16.5"H x 7.5"W x 17"D

• Certified Energy Star rating

• At least 4GB (DDR3) SDRAM 1333MHz or faster o Supports at least two dual core or one quad core (4 CPUs) processor(s) o Processor(s) running at 3.0 GHz or better / dual core or quad core o 1000 MHz or faster front side bus

• At least two (2) 300 GB disk drives with performance characteristics equal to or exceeding U320 15000 RPM drive technology

• Internal DVD+/-RW (8x or faster) o Capable of read/write for DVD

• 100/1000MB Network interface with Wake on LAN capability

• USB Optical Mouse with 2 buttons and a tracking/scrolling wheel

• USB 104 Keyboard

• Minimum 8 (max 10) USB 3.0 or better connections on the unit o At least 2 in front

• At least one additional PCI slot to add optional cards as needed

• High definition audio compliant

• BIOS flash upgrade capability o BIOS multi-level security settings, including Administrator password, System boot password, BIOS password

• Hardware based support for TPM

• Supports both Windows 10(Government furnished) OS licenses (32/64 bit)

• External display support for HDMI or DVI

• Graphics capability that supports at least one (1) dual link video connection with a 2560x1600 resolution or better

• Minimum 6 outlet surge suppressor with at least 3200 Joules capacity system from which they are removed

• Supports a RAID 0, 1, 10 configuration of the internal hard drives.

• At least two (2) external 5.25 inch drive bays

• At least two (2) 1394a (Firewire 800) ports - of which at least one must be on the front, and one on the back.

Options:

o Upgrade hard drive to 2x the proposed base system o Upgrade to 8GB RAM o Upgrade to 12GB RAM o Extended warranty

2.1.3 Mission Stand-alone Workstation

Intended to support end users with the need for primary mission applications. Capabilities include supporting multiple monitors and the resolution of graphic images designed into the workstation. It is optimized to provide a faster, more economical and functional computing environment for the end-user using various Enterprise applications. It will also be capable of viewing PDF artifacts. (Can be specifically tailored to support adjudicator end users or their equivalent)

• Maximum overall case dimensions: 16"H x 5"W x 14"D

• Certified Energy Star rating

• At least 4GB (DDR3) SDRAM 1333MHz or faster o Supports at least one dual core (2 CPUs) processor o Processor running at 2.66 GHz or better / dual core o 1000 MHz or faster front side bus

• At least 250GB SATA 3.0Gb/s and 8MB Data Burst Cache or SSD If Available

• Internal DVD+/-RW (8x or faster) o Capable of read/write for DVD(Note: Write capability may be blocked by software configuration unless approved for the specific user)

• 100/1000MB Network interface with Wake on LAN capability

• USB Optical Mouse with 2 buttons and a tracking/scrolling wheel

• USB 104 Keyboard

• Minimum 8 (max 10) USB 3.0 or better connections on the unit o At least 2 in front

• At least one additional PCI slot to add optional cards as needed

• High definition audio compliant

• BIOS flash upgrade capability o BIOS multi-level security settings, including Administrator password, System boot password, BIOS password o At least two (2) 9 pin serial ports, addressable at a BIOS/DOS level

• Supports both Windows 10(Government furnished) OS licenses (32/64 bit)

• External display support for HDMI or DVI

• Graphics capability that supports at least two (2) single link video connections with a 1940x1200 resolution or better

• Minimum 6 outlet surge suppressor with at least 1200 Joules capacity

• At least 3 Years Basic Support: Next Business Day Parts and Labor Onsite

Response o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

Options:

o Upgrade hard drive to 2x the proposed base system o Upgrade to 8GB RAM o 25 pin parallel interface addressable from DOS o PS/2 based keyboard interface addressable from DOS o PS/2 Keyboard o Extended warranty

2.1.4 Basic Stand-alone Workstation

Intended to support end users that do not access primary mission applications as a regular and constant part of their work. This workstation is intended to support the general, non-adjudicator or mission-critical end user.

• Maximum overall case dimensions: 16"H x 5"W x 14"D

• Certified Energy Star rating

• At least 4GB (DDR3) SDRAM 1333MHz or faster o Supports processors running at 2.66 GHz or better

• At least 250GB SATA 3.0Gb/s and 8MB Data Burst Cache or SSD If Available

• Internal DVD+/-RW (8x or faster) o Capable of read/write for DVD(Note: Write capability may be blocked by software configuration unless approved for the specific user)

• 100/1000MB Network interface with Wake on LAN capability

• USB Optical Mouse with 2 buttons and a tracking/scrolling wheel

• USB 104 Keyboard

• Minimum 8 (max 10) USB 3.0 or better connections on the unit o At least 2 in front

• At least one additional PCI slot to add optional cards as needed

• High definition audio compliant

• BIOS flash upgrade capability o BIOS multi-level security settings, including Administrator password, System boot password, BIOS password o At least two (2) 9 pin serial ports, addressable at a BIOS/DOS level

• Supports both Windows 10(Government furnished) OS licenses (32/64 bit)

• External display support for HDMI or DVI

• Graphics capability that supports at least one video connection with a 1400x1050 resolution or better

• Minimum 6 outlet surge suppressor with at least 1200 Joules capacity

• Minimum 3 Years Basic Support: Next Business Day Parts and Labor Onsite

• Response o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

Options:

o Upgrade to 8GB RAM o Upgrade hard drive to 2x the proposed base system o 25 pin parallel interface addressable from DOS o PS/2 Keyboard interface addressable from DOS o PS/2 Keyboard o Extended warranty

2.1.5 Stand-alone Workstation Options

The following options should be available for all Workstations:

o External Webcam o Additional USB Optical Mouse o 3.5” External USB Floppy Drive

3. Domain Device: A device/capability that provides information technology service management for the optimization, administration and security of data, voice, and video transmission, and all interrelated interfaces to support network and application protocols and processing, storing, replication, recovering, monitoring, and auditing of all information system processes. (i.e. routers; switches; servers and blade servers; SAN; security appliances;

firewalls; tape backup device; Uninterruptable Power Supply; Video Teleconferencing)

3.1.1 Large Processor Blade

• Four multi Core Processor (96 CPUs) – 2.4GHz minimum processor speed

• Minimum 30 MB cache per processor

• Minimum 768GB Memory per blade supporting up to 1.5TB of RAM

• Minimum Internal Storage 2 x 240GB SSD (on blade for boot/OS)

• RAID Support for levels 0, 1, 5, and 10 with disks on chassis

• 3 Years Basic Support: Next Business Day Parts and Labor Onsite Response o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

Options:

o Upgrade internal storage - 2x the proposed item o Upgrade Memory - 2x the proposed item o Upgrade Memory - 4x the proposed item o Upgrade Processors to 112 Cores o Upgrade Processors to 128 Cores o Upgrade Processors to 192 Cores o Extended warranty This extension to the manufacturer’s warranty should equate to a total warranty period of at least 3 years

3.1.2 Medium Processor Blade

• Two Multi Core Processor (48 CPUS) – 2.2GHz minimum processor speed

• Minimum 25MB cache per processor

• Minimum 512GB Memory per blade supporting up to 1.5TB RAM

• Minimum Internal Storage 2 x 240GB SSD (on blade for boot/OS)

• RAID Support for levels 0, 1, 5, and 10 with disks on chassis

• 3 Years Basic Support: Next Business Day Parts and Labor Onsite

Response o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

Options:

o Upgrade internal storage - 2x the proposed item o Upgrade Memory - 2x the proposed item o Upgrade Memory - 4x the proposed item o Upgrade Processors to 56 Cores o Upgrade Processors to 64 Cores o Upgrade Processors to 96 Cores o Extended Warranty

3.1.3 Small Processor Blade

• Two Multi Core Processors (40 CPUs) – 2GHz minimum processor speed

• Minimum 20MB cache per processor

• Minimum 384GB Memory per blade, supporting up to 1.5TB RAM

• Minimum Internal Storage 2 x 240GB SSD (on blade for boot/OS)

• RAID Support for levels 0, 1, 5, and 10 with disks on chassis

• 3 Years Basic Support: Next Business Day Parts and Labor Onsite o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

Options:

o Upgrade Memory - 2x the proposed item o Upgrade Memory - 4x the proposed item o Upgrade Processor to 44 Cores o Upgrade Processor to 48 Cores o Extended Warranty

3.1.4 Processor Blade Options

• Fiber Channel Bundle o Dual port FC HBA for SAN connection, with quantity 2 - 5m fiber cables o Dual 100/1000MB Network interface

• iSCSI Bundle o Quad 100/1000MB Network interface

3.2 Server Systems

3.2.1 Basic Server

• Count of two 8 core Processor or higher, 3.30 GHz processor or faster

• At least 24MB cache

• Capable of expansion to quad (4 CPUs) processors

• Minimum 192GB Memory, expandable to support 2TB

• Minimum Internal Storage 12 x 2.4TB 10K RPM, SAS drive

• Capable of expansion to 16 drives minimum

• Supports multiple Windows (2012 and beyond), Government furnished, OS licenses (32/64 bit)

• Option for 110 or 220 volt power

• External Storage Array Support

• Dual 10GbE and dual 1GbE Network interfaces

• Rails for Rack installation

• Two (2) USB 3.0 compatible interface ports

• At least 8 Available PCIe slots available through risers or on-board

• Internal RAID controller(s) with support for RAID 0, 1, 5, and 60 capability

• Hot plug redundant power supply

• Hot plug redundant cooling

• 3 Years Basic Support: Next Business Day Parts and Labor Onsite

Response o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

Options:

o Upgrade RAM - 2x the proposed item o Upgrade RAM - 4x the proposed item o Extended Warranty

3.2.2 Medium Server

• Dual (2 CPUs) Processor or higher - 3.16 GHz minimum processor

• Minimum 2X4MB cache per processor

• Minimum 1000MHz Front Side Bus

• Capable of expansion to two quad (8 CPUs) processors

• Minimum 8GB Memory, expandable to support 64GB RAM

• External Storage Array Support

• Minimum Internal Storage 5 x 146GB 15K RPM disk drives

• Supports multiple Windows (2010 and beyond), Government furnished, OS licenses (32/64 bit)

• Dual 100/1000MB Network interface

• Two (2) USB 3.0 Interface ports

• At least 3 available PCIe 16 slots

• RAID controller with support for RAID 0, 1, and 5 capability

• SAS interface with minimum one internal and one external interface on RAID controller

• Minimum 128MB RAID controller cache

• Redundant power supply

• Independent remote management processor

• External tape support

• Rails for rack installation

• Option for 110 or 220 volt power

• 3 Years Basic Support: Next Business Day Parts and Labor Onsite

Response o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

Options:

o Upgrade RAM - 2x the proposed item o Upgrade RAM - 4x the proposed item o External 3.5” Floppy drive o Extended Warranty

3.2.3 Large Server

• Quad (4 CPUs) Processor or higher, 2.93 GHz processor or faster

• At least 8MB cache

• Capable of expansion to four quad (16 CPUs) processors

• Minimum 16GB Memory – no more than 8 DIMMS, expandable to 64GB

• 800 MHz or faster Front Side Bus

• Minimum Internal Storage 2 x 73GB, 15K RPM, SAS

• Supports multiple Windows (2010 and beyond), Government furnished, OS licenses (32/64 bit)

• Option for 110 or 220 volt power

• External Storage Array Support

• Dual 100/1000MB Network interface

• Rails for Rack installation

• Two (2) USB 3.0 Interface ports

• At least 2 Available PCI-X slots

• At least 3 Available PCI-Express 16 (PCIe16) slot

• Internal RAID controller(s) with support for RAID 0, 1, and 5 capability

• Hot plug redundant power supply

• Hot plug redundant cooling

• External tape support

• 3 Years Basic Support: Next Business Day Parts and Labor Onsite

Response o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

Options o Upgrade RAM - 2x the proposed item o Upgrade RAM - 4x the proposed item o External 3.5” Floppy drive o Extended Warranty

3.3 Uninterruptible Power Systems

3.3.1 Small UPS

This UPS is intended to be installed in pairs in a standard server rack.

• At least 2200 VA

• At least 20 Amp L5-20P plug

• SNMP management card

• 120 Volts

• 2U rack mount

• 3 Years Basic Support: Next Business Day Parts and Labor Onsite

Response

• One (1) L5 – 20R for connection to the rack 120 volt PDU Option:

o Extended Warranty

3.3.2 Medium UPS

• At least 3000 VA

• At least 30Amp, 208 volt input - L6-30P plug

• One (1) L6 – 30R for connection to the rack 220 volt PDU

• Minimum two (2) 220 Volt outlets for other devices

• SNMP management card

• Rack mount with rails

• 3 Years Basic Support: Next Business Day Parts and Labor Onsite Response Option:

o Extended Warranty

3.3.3 Large UPS

• At least 5000 VA

• At least 30Amp, 208 volt input - L6-30P plug

• One (1) L6 – 30R for connection to the rack 220 volt PDU

• Minimum two (2) 220 Volt outlets for other devices

• SNMP management card

• Rack mount with rails

• 3 Years Basic Support: Next Business Day Parts and Labor Onsite Response Option:

o Extended Warranty

4. VDI (Desktop Virtualization): A device that supports distributed applications for wired and wireless heterogeneous and homogenous network environments for mobile small factor devices and static devices for the transmission, processing, creating, storing, retrieving and manipulating of data. (For example, virtual machines and applications that operate within a centralized, decentralized or hosted infrastructure interface device, such as virtual desktop infrastructure device or thin client application)

4.1 Business Functions

4.1.1 Client Infrastructure

• Web portal (click on an icon to go to a web portal from your device to an OS desktop environment on another device)

• Thin client (a physical computing device that is connected to a network)

• Server infrastructure

• Servers

• Network

• Virtualization software for desktop image deployment

4.1.2 Server Infrastructure

• Servers

• Network

• Virtualization software for desktop image deployment

4.1.3 Management Infrastructure

• Deployment of applications to desktop environments

• Desktop monitoring

• Security compliance

• System Monitoring

• Backup and Restore

5. Peripheral Devices: Auxiliary hardware and software for system management, productivity and collaboration, monitoring, and sustainment for small form factor devices, static devices, domain devices, and VDI devices. (i.e. printers; USB memory sticks; scanners; auxiliary cables and connectors; RFID tags; and cameras)

5.1 Monitors

5.1.1 24” Wide Flat Panel

• Flat panel, no more than 9” deep

• 2K and 4K capability

• Microsoft Windows 10 Operating System (OS) compatible (32/64 bit)

• FCC approved

• Analog and digital peripheral connectivity

• Integrated USB hub with at least 2 ports available - USB ports 2.0 and 3.0

• Adjustable Monitor and Pedestal stand

• 15 Pin VGA input

• Wall Mountable

• Minimum 3 Years Basic Support: Next Business Day Parts and Labor

Onsite Response Options o Compatible privacy screen/filter o Compatible glare screen/filter o Wall mounting parts and pieces o Extended warranty

5.1.2 25” Wide Flat Panel

• Flat Panel, no more than 9” deep

• 2K and 4K capability

• Microsoft Windows 10 OS compatible (32/64 bit)

• FCC approved

• Analog and digital peripheral connectivity

• Integrated USB hub with at least 2 ports available - USB ports 2.0 and 3.0

• Adjustable Monitor and Pedestal stand

• 15 Pin VGA input

• Wall Mountable

• Minimum 3 Years Basic Support: Next Business Day Parts and

Labor Onsite Response Options o Compatible privacy screen/filter o Compatible glare screen/filter o Wall mounting parts and pieces o Extended warranty

5.1.3 27” Wide Flat Panel

• 2K and 4K capability

• Microsoft Windows 10 OS compatible (32/64 bit)

• FCC approved

• Analog and digital peripheral connectivity

• Integrated USB hub with at least 2 ports available - USB ports 2.0 and 3.0

• Adjustable Monitor and Pedestal stand

• 15 Pin VGA input

• Wall Mountable

• Minimum 3 Years Basic Support: Next Business Day Parts and

Labor Onsite Response Options o Compatible privacy screen/filter o Compatible glare screen/filter o Wall mounting parts and pieces o Extended warranty

5.1.4 32” Wide Flat Panel

• 2K and 4K capability

• Microsoft Windows 10 OS compatible (32/64 bit)

• FCC approved

• Analog and digital peripheral connectivity

• Integrated USB hub with at least 2 ports available - USB ports 2.0 and 3.0

• Adjustable Monitor and Pedestal stand

• 15 Pin VGA input

• Wall Mountable

• Options o Compatible privacy screen/filter o Compatible glare screen/filter o Wall mounting parts and pieces o Extended warranty

5.2 USB Encrypted Memory Drives & External Hard Drives

• USB 3.0, compatible with USB 1.1

• Provided in 128GB, 512GB, 1TB, and 2TB encrypted storage capacity

• Solid State Drives (SSD)

• USB-C capable

• No installation of additional software required

• Device does not block other ports

• 256 bit hardware based AES

• FIPS 140-2 certified encryption

• At least 10MB/sec write speed

• At least 24 MB/Sec read speed

• Waterproof

• USB extension cable

• Compatible with Windows 10 Operating Systems (OS)

• No maintenance required (these are considered disposable if failed)

• Options o Neck cable o Storage upgrade – 2x the item proposed o Storage upgrade – 4x the item proposed o Storage upgrade – 8x the item proposed

5.3 Docking Stations

• Docking Interface - USB-C

• Video Interfaces – HDMI 2.0, 2 x DisplayPort

• Networking – Gigabit Ethernet

• Compatible – Thunderbolt-enabled notebooks with USB-C Connector

• Interfaces – 1 x USB-C, 4 x USB 3.0 (Charging Ports), 1 x Combo Audio Jack (mini-phone 3.5 mm), 1 x network – Ethernet 1000 – RJ-45

• Features – 1 x USB-C port with data and power out (15W), 1 x USB-C cable to connect to host system @ least 0.8 meter cable length, 1 x standard lock slot, Compact Docking Station (Small Footprint), Allows PXE Boot

• External Monitor Support – Support up to three (3) External Displays

• Power to System – Up to 100W via USB-C

• Power to Host (USB-C PD) – 5V, 9V, 10V, 12V, 15V, 20V, all at 5A MAX

• Operating Systems – Windows 10

• Warranty – One-Year

5.4 Desktop Printers

• Printer Type – Print, Copy, Scan, Fax

• ISO Color Print Speed – 24 Pages Per Minute

• ISO Mono Print Speed – 24 Pages Per Minute

• Touch Screen

• Automatic Document Feeder

• Printer Connectivity – 1 USB 2.0, 1 Ethernet

• Printer Technology – Thermal Inkjet

• Printer Resolution – Black (best): 1200 x 1200 rendered dpi; Color (best): up to

4800 x 1200 optimized dpi

• Operating Systems – Windows 10

• Product Dimensions – Maximum: 17.20 x 21.54 x 12.53 in

• Media Sizes Supported – Letter, legal; Government Legal; Executive;

Statement; 3 x 5 in; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L;

Photo 2L; Envelope (#10, Monarch, 5.5 bar); Card (3 x 5 in, 4 x 6 in, 5 x 8 in)

• Warranty – One-Year

Section 6 – VAR Services: Value-added Reseller (VAR) services consist of, but are not limited to, configuration consulting and design, systems integration, installation of computer equipment, customization of hardware or software, training, product technical support, hardware and software maintenance service and end user support. The Pricing Matrix for this IDIQ requires labor rates for both onsite (Contractor) and offsite (Government-based) efforts. Any VAR services under FirstSource III must be provided along with all applicable vendor and industry certifications relative to the specific commercial commodities procured under the vehicle.

6.1 Tier I/Level I Support

This is the initial support level responsible for basic customer issues or basic level technical support functions. A Tier I specialist shall be able to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.

Support under Tier I may include, but is not limited to: basic troubleshooting issues such as resolving username and password problems, installing (uninstalling/reinstalling) of basic hardware and software applications, verifying proper hardware and software set up, understanding basic network configurations and user requirements, and end-user training.

• Education level preferred for related Tier I services – High School Diploma / GED or above

• Years of experience required for related Tier I services – 2 years or above

• Must be Industry-standard Certified at minimum (and preferably Vendor certified)

6.1.1 Hardware Technician

• Conduct sites surveys

• Assess and document current site network configuration and user requirements

• Analyze existing requirements and prepare specifications for hardware acquisitions

• Prepare engineering plans and site installation

• Assist in developing Technical Design Packages

• Develop hardware installation schedules

• Prepare drawings documenting configuration changes at each site

• Prepare site installation and test reports

• Configure computers, communications devices and peripheral equipment

• Install network hardware

• Train site personnel in proper use of hardware

• Assist in building specialized interconnecting cables

6.1.2 Helpdesk Specialist

• Provide phone and in-person support to users in the areas of:

o E-mail o LAN/WAN o Directories o Standard desktop images and applications o COTS and GOTS applications

• Serve as the initial point of contact for troubleshooting of all IT related problems including, but not limited to: hardware/software, passwords, and printer problems

6.1.3 Deployment Technician

• Conduct site surveys

• Assess and document current site network configuration and user requirements

• Assist in designing and optimizing network topologies

• Follow engineering plans and site installation Technical Design Packages

• Develop installation schedules

• Work on installation team

• Assist in preparation of drawing and documenting configuration changes at each site

• Prepare site installation and test reports

6.2 Tier II/Level II Support

This level of support includes more experienced and knowledgeable personnel on particular products and/or services. Personnel supports more advanced technical troubleshooting and analysis concerns. Technicians may be responsible for assisting Tier I personnel solve basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues.

Support under Tier II may include, but is not limited to more complex onsite installations or replacements of various hardware/software components, hardware/software repair, diagnostic testing, and the utilization of remote control tools used to take over the user’s machine for the purposes of troubleshooting and finding a solution to the problem.

• Education level preferred for related Tier II services – Bachelors Degree or above

• Years of experience required for related Tier II services – 5 years or above

• Must be Industry-standard Certified at minimum (and may need to be

Vendor certified depending on task)

6.2.1 Systems Administrator

• Provide support for implementation, troubleshooting and maintenance of IT systems

• Manage IT system infrastructure and any related processes

• Provide support to IT systems including, but not limited to: day-to-day operations, monitoring and problem resolution for any client problems

• Provide second level problem identification, diagnosis and resolution

• Provide support for the dispatch system and hardware problems

• Provide support for the escalation and communication of status updates to agency management and internal customers

• Have working knowledge in one or more systems, architectures and associated hardware: mainframe, mini, or client/server based

6.2.2 Application Systems Analyst

• Provide analysis and design of business systems for different applications including, but not limited to: financial, accounting, human resources, and other enterprise systems

• Handle test scripts and service requirements

• Work closely with end users on project development and implementation

• Have working knowledge of:

o Relational database environments o Structured analysis o Data modeling o Information engineering o Mathematical model building o Sampling o Cost accounting to plan the system

• Specify inputs to be accessed by a system o Design processing steps for such assessments o Format outputs to meet users’ needs

• Assist in preparing cost-benefit and return-on-investment analyses to help management decide whether implementing a proposed system will be financially feasible

• Excellent verbal and written communications skills

6.2.3 Communications Network Manager

• Evaluate communication hardware and software

• Troubleshoot LAN/MAN/WAN and other network related problems

• Provide technical expertise for performance and configuration of networks

• Perform general LAN/MAN/WAN administration

• Provide technical leadership in the integration and testing of complex, large-scale computer integrated networks

• Schedule conversions and cut-over

• Oversee network control center

• Supervise maintenance of systems

• Coordinate with all responsible users and sites

• Supervise staff

6.2.4 Deployment Technician (Senior)

• Organize and direct network installations on site surveys

• Assess and document current site network configuration and user requirements

• Design and optimize network topologies

• Direct and lead preparation of engineering plans and site installation

Technical Design Packages

• Develop installation schedules

• Mobilize network installation team

• Direct and lead preparation of drawings documenting configuration changes at each site

• Prepare site installation and test reports

• Coordinate post installation operations and maintenance support

6.2.5 Helpdesk Manager

• Provide daily supervision and direction to staff who are responsible for phone and in-person support to users, including, but not limited to:

o E-mail o LAN/WAN o Directories o Standard desktop images and applications o COTS and GOTS applications

• Serve as the first point of contact for troubleshooting all IT related problems, including, but not limited to: hardware/software, passwords, and printer problems.

6.2.6 Systems Engineer

• Analyze functional business requirements

• Design specifications for functional activities

• Identify and resolve problems within:

o Existing systems o The design/implementation/integration of new systems

• Enhance existing systems and participate in the analysis, design and new construction of next generation IT systems

• Is responsible for understanding the needs of the customers and the realities of commercially available IT products

• Create requirements that will allow implementation by the architecture and engineering team and the utilization of COTS products

• Must possess experience of system engineering in one or more areas including:

o Telecommunications concepts o Computer languages o Operating systems o Database/DBMS o Middleware

6.3 Tier III/Level III Support

This is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support, back-end support, support line 3, high-end support, and various other headings denoting expert level troubleshooting and analysis methods.

These individuals are experts in their fields and are responsible for not only assisting both Tier I and Tier II personnel, but with the research and development of solutions to new or unknown issues.

• Education level preferred for related Tier III services – Higher Degree (i.e.

Masters) or above

• Years of experience required for related Tier III services – 10 years or above

• Must be Industry-standard Certified at minimum (and may need to be

Vendor certified depending on task)

6.3.1 Project Manager

• Responsible for oversight of a large, complex task order or a group of task orders affecting the same program/mission, under the guidance of the Government Program Manager (PM)

• Assist PM in working with the Government Contracting Officer (CO), the task order-level Manager(s) (TM), Government management personnel and customer agency representatives.

• Ensure that technical solutions and schedules in the task order(s) are implemented in a timely manner

• Perform enterprise-wide, horizontal integration planning and interfaces to other functional systems

6.3.2 Subject Matter Expert

• Develop requirements from a project's inception to its conclusion for a particular IT subject matter area (i.e., simple to complex systems)

• Assist other project members with analysis and evaluation and with preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties:

o Information systems architecture o Networking o Telecommunications o Automation o Communications protocols o Risk management/electronic analysis o Software o Life-cycle

6.3.3 Systems Engineer (Senior)

• Provide identification/resolutions to problems within existing systems

• Design/implementation of new systems and enhancement of existing systems

• Participate in analysis, design and new construction of next generation IT systems

• Responsible for understanding the needs of the customers and the realities of commercially available IT products

• Create requirements that will allow implementation by the development team

• Experience as a systems engineer on one or more IT platforms is preferred

• Must have solid technical background, with a focus on IT systems

• Skill areas required include:

o Telecommunications o Operating systems o Database/DBMS o Applications