A4.5 Attachment 7 Past Performance Questionnaire.pdf

Attachment 7 - Past Performance Questionnaire Conformed to Amendment 0004

Please complete the following questionnaire and return it to FSIIIProposalsITVAR@hq.dhs.gov for ITVAR submissions or FSIIIProposalsSW@hq.dhs.gov for Software submissions no later than Phase II proposal response date as stated in Section L.7.1:

This questionnaire is for the Department of Homeland Security, Office of Procurement Operations, FirstSource III procurement, Solicitation Number 70RTAC21R00000003.

This reference is submitted on behalf of (offeror name) :___________________________________

Date:

Your Name/Title: _________________________________________________________________

Name of Your Company/Agency:

Contract Number: _________________________________________________________________

Contract Name: ___________________________________________________________________

Your Role in this Contract (COR/PM, etc.):

Contract Period of Performance:

General description of products/services required under the contract:

mailto:FSIIIProposalsITVAR@hq.dhs.gov mailto:FSIIIProposalsSW@hq.dhs.gov

RATINGS

Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible.

Assign each area a rating of either 5 (Exceptional),4 (Very Good) 3 (Satisfactory), 2 (Marginal), or 1 (Unsatisfactory). Use the attached Rating Guidelines as guidance in making these evaluations.

Circle, bold or highlight the appropriate rating. Annotate with N/A if not a rating consideration or inapplicable to the contract effort.

QUALITY OF PRODUCT OR SERVICE:

1. Compliance with contract requirements:

1 2 3 4 5 N/A

2. Accuracy of reports:

3. Level of knowledge, experience, and training of personnel:

4. Capability of personnel to perform required services:

5. Effectiveness of personnel in performing required services:

6. Overall quality of product/service:

7. Product performance:

8. Spare parts availability:

9. Ease of use:

10. Quality and timeliness of warranty work:

Comments:

TIMELINESS OF PERFORMANCE:

1. Reliability:

2. Responsive to technical direction:

3. Meets contract delivery schedules and/or task deadlines:

BUSINESS RELATIONS:

1. Effective management, including subcontracts:

2. Reasonable/cooperative behavior:

3. Responsive to contract requirements:

4. Notification of problems:

5. Flexibility:

6. Pro-active vs. reactive:

COST CONTROL:

1. Current, accurate and complete billings:

2. Relationship of negotiated costs to actuals:

3. Cost efficiencies:

CUSTOMER SATISFACTION:

1. The contractor is committed to customer satisfaction:

a. Contractor Management Personnel

(circle one) Yes No

b. Contractor Onsite Facility Personnel

(circle one) Yes No

Evaluation Rating Definitions

Rating Definition

Exceptional

Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good

Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal

Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.